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RECRUITMENT AND SELECTION

Chapter-1

1.1 (General Introduction about the

sector)

The retail industry worldwide has seen a paradigm shift over the years.Retailing in India can be classified under two broad headings: Organizedand Unorganized. Currently, the size of Indian retail sector is US$ 328 billionwith unorganized retail accounting for the lions share. Organized retailingcontributes to roughly around 4% of the entire market. The top ten citiesaccount for 96% of total organized retail, of which the top six cater to 82%.

In the recent past, the new consumer class has been added and there havebeen drastic changes on the way retailing has shifted gears, transiting from

the traditional formats to the modern organized formats. The buzz today ismalls, supermarkets and hypermarkets that are attracting modern dayshoppers

The retail industry worldwide has seen a paradigm shift over the years.From the developed countries to the emerging markets, the retail sector hasundergone significant change. The trend of globalization of modern retailcontinues to accelerate. Since 2001, more than 49 retailers have entered inabout 90 new markets that include supermarkets and hypermarkets.

The most developed European markets and the rise of consumerism in Asiaand the Middle East have led to the emergence of a retail revolution in theAsian countries. Emerging economies like China and India continue in theAsian countries. Emerging economies like China and India continue to be thefavourite retail destinations worldwide.Asia has always been the largest region of Emerging Markets. It represents26% of global GDP and 32% of global retail sales. According to AT KearneysGlobal Retail Index of the most attractive emerging global Markets, Indiatops the list followed by Vietnam in the third position. Three other Asiancountries Thailand, South Korea and Malaysia have made it into the top

fifteen in 2006. This is indeed an indication of how important these marketshave become in the recent years with the evolution of new age consumers.

Retail Sector in India Changing gears

Retail in India is seen as sunrise industry next to IT. Retailing in India can beclassified under two broad headings: Organised and Unorganised currently,the size of Indian retail sector is US$ 328 billion with unorganised retailaccounting for a lions share of the market. Organised retailing contributes to

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roughly around 4% of the whole market. The top ten cities account for 96%of total organised retail, of which the top six cater to 82%.

1.2 Industry profile

a. Origin and development of the Industry.

Retailing consists of the sale of goods or merchandise from a fixedlocation, such as a department store, boutique or kiosk, or by post, insmall or individual lots for direct consumption by the purchaser.[1]Retailing may include subordinated services, such as delivery. Purchasersmay be individuals or businesses. In commerce, a "retailer" buys goods or

products in large quantities from manufacturers or importers, eitherdirectly or through a wholesaler, and then sells smaller quantities to theend-user. Retail establishments are often called shops or stores. Retailersare at the end of the supply chain. Manufacturing marketers see theprocess of retailing as a necessary part of their overall distributionstrategy. The term "retailer" is also applied where a service providerservices the needs of a large number of individuals, such as a publicutility, like electric power.

Shops may be on residential streets, shopping streets with few or no

houses or in a shopping mall. Shopping streets may be for pedestriansonly. Sometimes a shopping street has a partial or full roofto protectcustomers from precipitation. Online retailing, a type ofelectroniccommerce used for business-to-consumer (B2C) transactions and mailorder, are forms of non-shop retailing.

Shopping generally refers to the act ofbuying products. Sometimes this isdone to obtain necessities such as food and clothing; sometimes it isdone as a recreational activity. Recreational shopping often involveswindow shopping (just looking, not buying) and browsing and does notalways result in a purchase.

http://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Department_storehttp://en.wikipedia.org/wiki/Boutiquehttp://en.wikipedia.org/wiki/Kioskhttp://en.wikipedia.org/wiki/Consumption_(economics)http://en.wikipedia.org/wiki/Retail#cite_note-fas-0http://en.wikipedia.org/wiki/Commercehttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Manufacturinghttp://en.wikipedia.org/wiki/Importhttp://en.wikipedia.org/wiki/Wholesalehttp://en.wikipedia.org/wiki/End-userhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Public_utilityhttp://en.wikipedia.org/wiki/Public_utilityhttp://en.wikipedia.org/wiki/Electric_powerhttp://en.wikipedia.org/wiki/Shopping_mallhttp://en.wikipedia.org/wiki/Pedestrianhttp://en.wikipedia.org/wiki/Roofhttp://en.wikipedia.org/wiki/Precipitation_(meteorology)http://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Business-to-consumerhttp://en.wikipedia.org/wiki/Mail_orderhttp://en.wikipedia.org/wiki/Mail_orderhttp://en.wikipedia.org/wiki/Shoppinghttp://en.wikipedia.org/wiki/Tradehttp://en.wikipedia.org/wiki/Recreationhttp://www.ril.com/http://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Department_storehttp://en.wikipedia.org/wiki/Boutiquehttp://en.wikipedia.org/wiki/Kioskhttp://en.wikipedia.org/wiki/Consumption_(economics)http://en.wikipedia.org/wiki/Retail#cite_note-fas-0http://en.wikipedia.org/wiki/Commercehttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Manufacturinghttp://en.wikipedia.org/wiki/Importhttp://en.wikipedia.org/wiki/Wholesalehttp://en.wikipedia.org/wiki/End-userhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Public_utilityhttp://en.wikipedia.org/wiki/Public_utilityhttp://en.wikipedia.org/wiki/Electric_powerhttp://en.wikipedia.org/wiki/Shopping_mallhttp://en.wikipedia.org/wiki/Pedestrianhttp://en.wikipedia.org/wiki/Roofhttp://en.wikipedia.org/wiki/Precipitation_(meteorology)http://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Electronic_commercehttp://en.wikipedia.org/wiki/Business-to-consumerhttp://en.wikipedia.org/wiki/Mail_orderhttp://en.wikipedia.org/wiki/Mail_orderhttp://en.wikipedia.org/wiki/Shoppinghttp://en.wikipedia.org/wiki/Tradehttp://en.wikipedia.org/wiki/Recreation

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1.2 Industry profile.

b. Growth and present status of the Industry

The growth factors in Indian organized sector are various but it is mainly dueto the fact that India's economy is booming.

Also, the rise in the working population which is young, pay- packets which arehefty, more nuclear families in urban areas, rise in the number of womenworking, more disposable income and customer aspiration, western influencesand growth in expenditure for luxury items. All these are the factors for thegrowth in Indian organized retail sector.

In fact, India retail industry is the fastest growing industry in India and itaccounts for 10% of the country's GDP. In 2006, the retail industry in Indiaamounted to US$ 200 billion and out of this, the organized retail sector in Indiaamounted to US$ 6.4 billion. By 2010, the Indian organized retail sector isexpected to rise to US$ 23 billion. In 2003, the Indian organized retailing sectoraccounted for more than 4.5 million sq. ft of space absorption by malls.

Many Indian companies have entered the retail industry in India and this is alsoa factor in the growth of Indian organized retail sector. Reliance IndustriesLimited is planning to invest US$ 6 billion in the organized retail sector in Indiaby opening 1500 supermarkets and 1000 hypermarkets. Bharti Telecoms isplanning a joint venture worth 750 million with Tesco a global retail giant.Pantaloons is planning to invest US$ 1 billion in order to increase its retail spaceto 30 million square feet. Such huge investments is also a factor in the growth ofthe organized retail sector in India.Global retail giants are also entering the retail industry in India and this is alsoone of the factors in the growth of the organized retail sector in India. Theglobal retail giants who are entering the organized retail sector in India are:

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Wal- Mart Tesco

Carrefour SA

Metro AG

The factors for growth in Indian organized retail sector are many and thats the

reason behind its massive growth.

Growth of Retail Companies in India exhibits the boom in the retail industry inIndia over the years. The increases in the purchasing power of the Indianmiddle classes and the influx of the foreign investments have been encouragingin the Growth of Retail Companies in India.

Growth of Retail Companies in India: Overview

Growth of Retail Companies in India is still not yet in a matured stage with greatpotentials within this sector still to be explored. Apart from the retail companylike Nilgiri's of Bangalore, most of the retail companies are sections of otherindustries that have stepped in the retail sector for a better business. TheGrowth of Retail Companies in India is most pronounced in the metro cities ofIndia, however the smaller towns are also not lagging behind in this. The retailcompanies are not only targeting the four metros in India but also is considering

the second graded upcoming cities like Ahmedabad, Baroda, Chandigarh,Coimbatore, Cochin, Ludhiana, Pune, Trivandrum, Simla, Gurgaon, and others.The South Indian zone have adopted the process ofshopping in thesupermarkets for their daily requirements and this has also been influencingother cities as well where many hypermarkets are coming up day to day.

Reasons for the fast Growth of Retail Companies in India:

The retail companies are found to be rising in India at a remarkable speed withthe years and this have brought a revolutionary change in the shopping attitudeof the Indian customers. The Growth of Retail Companies in India is facilitated by

certain factors like -

existing Indian middle classes with an increased purchasing power Rise of upcoming business sectors like the IT and engineering firms Change in the taste and attitude of the Indians effect of globalization heavy influx of FDI in the retail sectors in India

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To get further details on the Growth of Retail Companies in India and otherretail chain of companies in India, please browse through the following links:

Future Group.(Big Bazar,Brandfactory,Home town,Staples,Pantaloonsetc)

Reliance Retail Ltd.(Foot print,trends,Time out,Home kitchen,Jewelry,Fresh,Smart,wellness,i-store,Digital etc.)

Tata group(Star Bazar,Shopper stop etc)

Adity birla group.(More.etc)

Lifestyle

Nilgiris.

Landmark

Indus Fila

The Growth Drivers

The Indian Retail growth can be attributed to the several factors including

Demography Dynamics: Approximately 60 per cent of Indianpopulation below 30 years of age.

Double Incomes: Increasing instances of Double Incomes in mostfamilies coupled with the rise in spending power.

Plastic Revolution: Increasing use of credit cards for categoriesrelating to Apparel, Consumer Durable Goods, Food and Groceryetc.

Urbanisation: increased urbanisation has led to higher customerdensity areas thus enabling retailers to use lesser number of stores

to target the same number of customers. Aggregation of demandthat occurs due to urbanization helps a retailer in reaping theeconomies of scale.

Covering distances has become easier: with increased automobilepenetration and an overall improvement in the transportationinfrastructure, covering distances has become easier than before.Now a customer can travel miles to reach a particular shop, if he orshe sees value in shopping from a particular location.

http://business.mapsofindia.com/india-retail-industry/companies-growth/pantaloons.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/lifestyle.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/landmark.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/indus-fila.htmlhttp://www.ril.com/http://business.mapsofindia.com/india-retail-industry/companies-growth/pantaloons.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/lifestyle.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/landmark.htmlhttp://business.mapsofindia.com/india-retail-industry/companies-growth/indus-fila.html

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Technology in Retail

Over the years as the consumer demand increased and the retailersgeared up to meet this increase, technology evolved rapidly to supportthis growth. The hardware and software tools that have now become

almost essential for retailing can be into 3 broad categories.

Customer Interfacing Systems

Bar Coding and Scanners

Point of sale systems use scanners and bar coding to identify anitem, use pre-stored data to calculate the cost and generate the

total bill for a client. Tunnel Scanning is a new concept where theconsumer pushes the full shopping cart through an electronic gateto the point of sale. In a matter of seconds, the items in the cart arehit with laser beams and scanned. All that the consumer has to dois to pay for the goods.

Payment

Payment through credit cards has become quite widespread and this

enables a fast and easy payment process. Electronic cheque conversion,a recent development in this area, processes a cheque electronically bytransmitting transaction information to the retailer and consumer's bank.Rather than manually process a cheque, the retailer voids it and hands itback to the consumer along with a receipt, having digitally captured andstored the image of the cheque, which makes the process very fast.

Internet

Internet is also rapidly evolving as a customer interface, removingthe need of a consumer physically visiting the store.

Operation Support Systems

ERP System

Various ERP vendors have developed retail-specific systems whichhelp in integrating all the functions from warehousing todistribution, front and back office store systems and merchandising.An integrated supply chain helps the retailer in maintaining hisstocks, getting his supplies on time, preventing stock-outs and thus

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CRM Systems

The rise of loyalty programs, mail order and the Internet hasprovided retailers with real access to consumer data. Datawarehousing & mining technologies offers retailers the tools they

need to make sense of their consumer data and apply it tobusiness. This, along with the various available CRM (CustomerRelationship Management) Systems, allows the retailers to studythe purchase behavior of consumers in detail and grow the value ofindividual consumers to their businesses.

Advanced Planning and Scheduling Systems

APS systems can provide improved control across the supply chain,all the way from raw material suppliers right through to the retail

shelf. These APS packages complement existing (but often limited)ERP packages. They enable consolidation of activities such as longterm budgeting, monthly forecasting, weekly factory schedulingand daily distribution scheduling into one overall planning processusing a single set of data.

Strategic Decision Support Systems

Store Site Location

Demographics and buying patterns of residents of an area can be

used to compare various possible sites for opening new stores.Today, software packages are helping retailers not only in theirlocational decisions but in decisions regarding store sizing andfloor-spaces as well.

Visual Merchandising

The decision on how to place & stack items in a store is no moretaken on the gut feel of the store manager. A larger number ofvisual merchandising tools are available to him to evaluate theimpact of his stacking options. The SPACEMAN Store Suit from ACNeilsen and ModaCAD are example of products helping in modelinga retail store design.

Investment Opportunities

Potential For Investment: The total estimated InvestmentOpportunity in the retail sector is around US$ 5-6 Billion in the Nextfive years.

Location: with modern retail formats having made their foray into

the top cities namely Hyderabad, Coimbatore, Ahmedabad,7 BANGALORE SCHOOL OF BUSINESS
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Mumbai, Pune, Chennai, Bangalore, Delhi, Nagpur there existstremendous potential in two tier towns over the next 5 years.

Sectors with High Growth Potential: Certain segments that promisea high growth are

o Food and Grocery

o Clothing

o Furniture and Fixtures

o Pharmacy

o Durables, Footwear & Leather, Watch & Jewellery

Fastest Growing Formats: Some of the formats that offer good

growth potential are:

o Speciality and Super Market

o Hyper Market

o Discount stores

o Department Stores

o Convenience Stores and E-Retailing

Supply Chain Infrastructure: Supply chain infrastructure in terms ofcold chain and Logistics.

Rural Retail: Retail sector offers opportunities for exploration andinvestment in rural areas, with Corporates and Entrepreneurshaving made a foray in the past.

India's largely rural population has caught the eye of retailers

looking for new areas of growth. ITC launched the country's firstrural mall ' Chaupal Sagar', offering a diverse product range fromFMCG to electronics appliance to automobiles, attempting toprovide farmers a one-stop destination for all of their needs. Therehas been yet another initiative by the DCM Sriram Group called the' Hariyali Bazaar', that has initially started off by providing farmrelated inputs and services but plans to introduce the completeshopping basket in due course. Other corporate bodies includeEscorts and Tata Chemicals (with Tata Kisan Sansar) setting upagri-stores to provide products/services targeted at the farmer inorder to tap the vast rural market.

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Wholesale Trading: wholesale trading also holds huge potential forgrowth. German giant Metro AG and South African ShopriteHoldings have already made headway in this segment by setting upstores selling merchandise on a wholesale basis in Bangalore andMumbai respectively. These new-format cash-and-carry stores

attract large volumes from a sizeable number of retailers who donot have to maintain relationships with multiple suppliers for alltheir needs.

Cheap Consumer Credit

Major Formats of In-Store Retailing

Format DescriptionThe ValueProposition

BrandedStores

Exclusive showrooms eitherowned or franchised out by amanufacturer.

Complete rangeavailable for a givenbrand, certifiedproduct quality

Specialty

Stores

Focus on a specific consumerneed, carry most of the brands

available

Greater choice tothe consumer,comparison

between brands ispossible

DepartmentStores

Large stores having a widevariety of products, organizedinto different departments suchas clothing, house wares,furniture, appliances, toys, etc.

One stop shopcatering to varied/consumer needs.

Supermarkets

Extremely large self-serviceretail outlets

One stop shopcatering to variedconsumer needs

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DiscountStores

Stores offering discounts on theretail price through selling highvolumes and reaping economiesof scale

Low Prices

Hyper- martLarger than a supermarket,sometimes with a warehouseappearance, generally located inquieter parts of the city

Low prices, vastchoice availableincluding servicessuch as cafeterias.

Conveniencestores

Small self-service formatslocated in crowded urban areas.

Convenient locationand extendedoperating hours.

ShoppingMalls

An enclosure having differentformats of in-store retailers, allunder one roof.

Variety of shopsavailable to eachother.

Indian Retail- expanding the number of formats

In modern retailing, a key strategic choice is the format. Innovation informats can provide an edge to retailers. Organized retailers in India aretrying a variety of formats, ranging from discount stores to supermarketsto hypermarkets to specialty chains.

Formats Adopted by Key Players in India

Retailer Original formats Later Formats

RPG

Retail

Supermarket

(Foodworld)

Hypermarket(Spencer's)Specialty Store(Health and Glow)

Piramal'sDepartment Store(PiramydMegastore)

Discount Store (TruMart)

Pantaloon Retail

Small format outlets(Shoppe)Department Store(Pantaloon)

Supermarket (Food Bazaar)Hypermarket (Big Bazaar)Mall (Central)

K Raheja Department Store Supermarket (TBA)

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Group(shopper's stop)Specialty Store(Crossword)

Hypermarket (TBA)

Tata/

Trent

Department Store

(Westside)

Hypermarket (Star India

Bazaar)Landmark Group

Department Store(Lifestyle)

Hypermarket (TBA)

OthersDiscount Store (Subhiksha, Margin Free, ApnaBazaar), Supermarket (Nilgiri's), SpecialtyElectronics

1.2 Industry Profile

C. Future of the Industry:

Reliance Retail: investing Rs. 30,000 crore ($6.67 billion) in settingup multiple retail formats with expected sales of Rs. 90,000 crore

plus ($20 billion) by 2009-10. Pantaloon Retail: Will occupy 10 mn sq.ft retail space and achieve

Rs.9,000 crore-plus ($2 bn) sales by 2008.

RPG: Planning IPO, will have 450-plus Music World, 50-plusSpencer's Hyper covering 4 mn sq.ft by 2010.

LIFESTYLE :Investing Rs.400 crore-plus ($90 mn) in next five yearson Max Hypermarkets & value retail stores, home and lifestylecentres.

Raheja's: Operates Shoppers' Stop, Crossword, Inorbit Mall, and'Home Stop' formats. Will operate 55 "Hypercity" hypermarkets withUS$100 million sales across India by 2015.

Piramyd Retail: Aiming to occupy 1.75 million sq.ft retail spacethrough 150 stores in next five years.

TATA (Trent Ltd.): Trent to open 27 more stores across its retailformats adding 1 mn sq.ft of space in the next 12 DLF malls. Titanindustries to add 50-plus Titan and Tanishq stores in 2006.

Foreign Direct Investment Policy In Retail

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Foreign Direct Investment (FDI) to the extent of 100 per cent inCash and Carry Wholesale formats. Franchisee arrangements arealso permitted in retail trade.

Single Brand Products: FDI upto 51 per cent is permissible in theretail trade of single brand products subject to the following

conditions.

o Products to be sold should be of a 'Single Brand' only.

o Products should be sold under the same brand internationally.

o 'Single Brand' product retailing would cover only products,which are branded during manufacturing.

Chapter.2Profile of the Organization.

2.1 Origin of the Organization

Reliance Retail introduced its new sub-format - Reliance Trends inBangalore today. Reliance Trends is the second sub-format of RelianceHome Store Limited format. The first one is Reliance Living Home ware, a

household utilities specialty sub-format that was introduced atAurangabad a fortnight ago.

Over the next few months, RRL intends to open two other Home Kitchensstores in Bangalore. RRL is testing the waters for this format with thesethree stores and based on the acceptance will take Reliance Trends panIndia.

Once all the three stores have opened, RRL plans to start a campaign onniche print and through ground events. A mass media communications

campaign will be planned depending upon the performance of these pilotstores.

Through the Home Kitchens sub-format, RRL offers its own brandElegant Kitchens and has tied up with leading internationalmanufactures to offer kitchen solutions at affordable prices.

Since November 2006 when RRL launched its first retail store, thecompany has opened 600 stores in 57 cities in 12 states covering 12different formats on over 3.7 million square

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Launched Indias 1st national player in the kitchen industry RELIANCE KITCHEN

Reliance Retail Ltd.

Reliance Retail is the retail business wing of the Reliance business. Manybrands like Reliance Fresh, Reliance Footprint, Reliance Time Out,Reliance Digital, Reliance Wellness, Reliance Trendz, Reliance AutoZone,Reliance Super, Reliance Mart, Reliance iStore, Reliance Trends Ltd,and Reliance Jewel come under the Reliance Retail brand.

Products

Reliance Industries Limited has a wide range of products from petroleumproducts, petrochemicals, to garments (under the brand name of Vimal),Reliance Retail has entered into the fresh foods market as Reliance Freshand launched a new chain called Delight Reliance Retail and NOVAChemicals have signed a letter of intent to make energy-efficientstructures.

The primary business of the company is petroleum refining andpetrochemicals. It operates a 33 million tonne refinery at Jamnagar in theIndian state of Gujarat. Reliance has also completed a second refinery of29 million tons at the same site which started operations in December

2008. The company is also involved in oil & gas exploration andproduction. In 2002, it struck a major find on India's eastern coast in theKrishna-Godavari basin. Production from this find is expected to start bythe third quarter of 2008.

Founder of the Reliance Industries.

Reliance Industries Ltd.

History of Company

1973

- On 8th May the company was incorporated in Karnataka state as apublic limited company under the name Mynylon Ltd. to manufacturesynthetic blended yarns and fabrics, polyester filament yarn, polyester

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glass shells and colour TV picture tubes.

1975

- On 28th June this company was converted into a public limitedcompany.

- On 11th February 1966 a company by name of Reliance TextilesIndustries Pvt Ltd was incorporated in Maharashtra. It established asynthetic fabrics mill in the same year at Naroda in Gujarat.

- On 1st July, Reliance Textile Industries Ltd, was amalgamated withMynylon Ltd.

1977

- With effect from 11th March 1st the name of Mynylon Ltd was changedto Reliance Textiles Industries Ltd. The company manufactures syntheticblended yarns and fabrics polyester filament yarn polyester staple fibrechemicals and allied products colour TV glass shells and colour TV picturetubes. The Company's yarns are marketed under various brand namessuch as Texalit, Textron, Texlene, Poly dyed and polytwist. Thecompany's fabrics are marketed under the brand name "VIMAL".

- On November Dhirajlal H Ambani and Natvarlal H Ambani along withsome other existing shareholders offered for sale at par to the public.28,20,000 equity shares of the Company in order to get the shares of thecompany listed on the stock Exchange at Mumbai.

1979

- During the year Sidhpur Mills Co. Ltd which has an installed capacity of38,368 spindles and 490 looms was amalgamated with the company. Interms of the scheme of amalgamation, the company was to issue andallot for every one equity share of Rs. 100 each of Sidhpur, 2 equityshares of Rs.10 each and one bond of Rs.80 of the company.

- The Company allotted a total of 1,12,000 No. of equity shares of Rs 10each and 35,000 - 11% bonds of Rs 80 each to the shareholders ofSidhpur Mills.

1980

- Company was set up Polyestr Filament Yarn Plant at Patalganga in

Raigad district of Maharashtra with the financial and technical14 BANGALORE SCHOOL OF BUSINESS
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collaboration with E.I Du Pont De Nemours & Co; USA.

- The Company received a letter to intent from the manufacture of 10,000tonnes per annum of polyester filament yarn. Financial and technical

collaboration was finalized with E.I. Du Pont De Nemours & Co., U.S.A.

1982

- 5,50,000 - 13.5% Pref. shares issued as Rights to equity share holders.19,20,000 equity shares issued to debentureholders (Series III) as per theterms of that issue. 815 No. of equity shares allotted out of the Rightsissue of 1981.

1983

- 111,56,741 Bonus Equity shares issued in propn. 3:5. 64,00,000 No. ofEquity shares of Rs 10 each issued in part conversion of debs. (iv series)on 30.9.1983.

1984

- 101,24,675 No. of Equity shares allotted conversion of non-convertibleportion of debentures of Series I, II, III and IV of the total value of Rs7231.92 lakhs in prop. 1:4. Equity shares of Rs 10 each for every Rs 100of debentures (100,28,359 shares in 1984 and 96,316 shares in 1985).

53,33,333 No. of equity shares issued (prem. Rs 40 per share) on partconversion of `E' Series debentures as on 30.4.1985. Rate of dividend on13.5% pref. shares increased to 15% effective from 16.5.1984.

1985

- A letters of intent were received for the manufacture of 50,000 tonnesper annum of high density polyethylene (HDPE) and 1,00,000 tonnes perannum of poly vinyl chloride (PVC). Technical collaboration agreementswere signed with Du Pont for HDPE and with B.F. Goodrich & Co., for PVC.Steps were also taken to set up a project for the manufacture of monoethylene glycol (MEG), a basic raw material required for the polyesterindustry. A Collaboration agreement was entered into with ScientificDesign company, New York for this project.

- The Company installed an additional capacity of 15,125 tonnes perannum of polyester yarn.

- With effect from 1st October the running business of the Sidhapur unitwas taken over by Devti Fabrics Ltd, is a subsidiary of the company.

- The name of the company was again changed from Reliance Textiles15 BANGALORE SCHOOL OF BUSINESS
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Industries Ltd to Reliance Industries Ltd with effect from 27th June.

- On 30th September Devti Fibres Ltd became a subsidiary of thecompany. Trishna Investments and Leasing Ltd., Reliance Industrial

Investments & Holdings Ltd., Reliance Petroproducts Ltd. also subsidiariesof the Company.

- Steps were in progress for implementing a project for the manufactureof purified terepthalic acid with a capacity of 75,000 tonnes per annum intechnical collaboration with Imperial Chemical Industries UK and UOPProcesses International Inc. USA. This plant was commissioned during theyear.

1986

- On March a plant for the manufacture of Polyster Staple Fibre wascommissioned in technical collaboration with F.I DU Pont De Nemours andCo. USA.

- During the same year company set up a project for the manufacture oflinear alkyl benzene in technical collaboration with UOP ProcessesInternational Inc. USA.

- As a measure of diversification the company undertook to set up aproject for the manufacture of 50,000 tonnes per annum of linear alkyl

the manufacture of 50,000 benzene in technical collaboration with UOPProcesses International Inc., U.S.A.

1987

- Three letters of intent were converted into industrial licenses.Subsequent to 30th June, all these industrial licenses were transferred toReliance Petrochemicals, Ltd., a company incorporated as a subsidiary ofthe company.

- 689,65,480 No. of Equity shares allotted (prem. Rs 62.50 per shares) inconversion of `G' series debs. Out of which 660,30,100 shares allotted inrespect of earlier conversion of debs. 300,00,000 Rights shares thanissued (prem. Rs 50 per share; prop. 1:4) (all were taken up 14,60,000additional shares were allotted to retain over-subscription for rights.Along with the Rights issue, 14,00,000 No. of Equity shares were offeredto employees at a prem. off Rs 50 per share (under Employees StockOption Scheme) but only 1,11,695 shares taken up. The balance12,88,305 shares allowed to lapse.

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1988

- Linear Alkyl Benzene Project was commission on the second quarter ofthe year. LAB is sold under the brand name "Relab".

1989

- During the year approval was received under the board brandingscheme for the manufacture of 15,000 tonnes per annum of PFY underthe description PSF/PFY with in the licensed capacity PSF.

1990

- During the year pursuant to the policy announced by Govt. regarding

minimum economic scale, the company embarked upon expansion of PTAcapacity from 1,00,000 tonnes to 2,00,000 tonnes per annum. The projectis being undertaken in technical collaboration with John Brown Engineers& Constructors Ltd. UK.

- During the year the company entered into a Memorandum ofUnderstanding with West Bengal Industrial Development Corporation Ltd.for setting up a joint sector project for the manufacture of 15,000 tonnesper annum of polyester filament yarn. In December a joint sectoragreement was entered into for setting up a new company

1991

- A technical collaboration agreement for 10 years was entered into withStone And Webster Engineering Corporation USA for production of 4 lakh

TPA of ethylene, 1.95 lakh TPA of propylene and 1.20 lakh TPA of mixedC4 stream. - During the period company commissioned its 1,00,000 TPAEthylene Oxide and Mono Ethylene Glycol plant at Hazira.

- In Series - `H' Debentures, 304,00,000 - 12.5% secured redeemablepartly convertible debentures of Rs 150 each offered on Rights basis inthe proportion 1 debenture: 5 equity shares held. Additional 45,60,000debentures were allotted to retain over subscription. 15,20,000debentures were offered to employees' on an equitable basis. Only15,00,000 debentures taken up. The unsubscribed portion of 20,000debentures were allowed to lapse. Rs 55 of the face value of eachdebenture was to be converted into 1 equity shares of Rs 10 each at apremium of Rs 45 per share at the end of 18 months from the date ofallotment. Remaining Rs 95 of the face value of each debenture was to beredeemed at par on the expiry of 10 years from the date of allotment.

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- In Series - `J' Debentures 76,00,000 - 14% secured redeemable non-convertivle debentures of Rs 150 aggregating to Rs 114 crores attachedwith a detachable warrant, to the equity shareholders on rights basis inthe proportion of one debenture for every 20 equity shares held.

Additional 11,40,000 debentures were allotted to retain over subscription.The debentures of Rs 150 would be redeemed on the expiry of 10 yearsfrom the date of allotment.

- In Series - `K' Debentures 265,50,000 - 17.5% Secured redeemable non-convertible debentures of Rs 100 aggregating Rs 265.50 crores to theequity shareholdes on Rights basis in the proportion of 1 debenture forevery 6 equity shares held. These debentures would be redeemed on theexpiry of 10 years from the date of allotment.

In 1991-92, RIL commissioned a petrochemicals unit to manufactureHDPE and PVC at Hazira, Gujarat, in technical collaboration with DuPontand BF Goodrich respectively. 1992

- With effect from 1st March Reliance Petrochemicals Ltd. was mergedwith the Co. As per the scheme of amalgamation, 1 equity shares of RILwas issued against 10 equity shares held in Reliance Petro Chemicals Ltd.

- The PFY unit introduced a wide range of value added products includingtextured, twisted, high twisted dyed yarn. Approvals were received fromthe Government towards acquisition of 2 Suez-Max crude oil tankers.

- 13% Pref. shares fully paid-up. 183,99,935 No. of Equity shares allottedtill date as again 92,00,000 Global depository shares 749,40,440 No. ofEquity shares allotted shareholders of erstwhile Reliance Petroleum Ltd.,under Scheme of Amalgamation.

1993

- The PFY division introduced two new products viz., Micro and multi-filament yearn. Several new and customized product range wasintroduced such as ultra-stabilized raffia grade, high flow injectionmoulding grade and high ESCR blow moulding grade.

- On May 27 the company offered 92,00,000 GDS representing184,00,000 shares.

- The company undertook to expand the captive power capacity at Haziraas well as set up new captive power plants at Naroda and patalganga. Oncompletion of these project, an addition of 150 MW of power was to be

added, increasing the total installed captive power plant capacity to 35018 BANGALORE SCHOOL OF BUSINESS
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MW.

- The Company proposed to set up a caustic chlorine plant with a capacityof 1,98,000 TPA of chlorine, 2,34,000 TPA Caustic Soda plant at Hazira for

manufacture of ethylene di-chloride (EDC).

- The Company was awarded the medium sized discovered oil and gasfields for exploration and production.

- 364,60,000 No. of Equity shares allotted on part conversion of `H' Seriesdebenture 100,05,586 No. of equity shares allotted again warrantsissued. 3,16,667 shares allotted to SCICI on conversion of loans103,16,027 shares allotted underlying. 127,66,000 GDS issued on 15.2.94of which 81,66,571 shares yet to be allotted.

1994 - Company issued 60,00,000 - 18% non convertible securedredeemable debentures of Rs.100 each on private placement basis withfinancial institutions.

- A new product Octene LLDPE was introduced.

- The Company undertook steps to de-bottlenecking its existing facilitiesand modernize the Control and Automation system. It was also proposedto set up a 5,000 TPA of FDY plant plant at Patalganga. In the fibreintermediate business, the Company undertook to set up a World Size

PTA plant of 3,50,000 TPA at Hazira. A new plant to produce 1,20,000 TPAof MEG was to be set up adjacent to its existing capacity. It also proposedto increase the polyvinyl chloride capacity to 30,000 TPA.

1995

- On January the company issued 82,50,000 14% secured redeemablenon convertible debentures of Rs.100 each on a private placement basiswith financial institutions, banks/bodies corporate.

- On 23rd January, the Company allotted 600,00,000 - 14% Securedredeemable non-Convertible debentures with detachable Warrants of Rs.12.50 each.

- During the year company commissioned a new Triethylene Glycolmanufacturing factory with a capacity of 10,000 TPA to add value toDiethylene Glycol (DEG), a by product from its Monoethylene Glucol plant.

TEG is an import substitute used in oil exploration, lubricants andspeciality application.

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- During the year company has an unincorporated joint venture withEnron & ONGC to develop Pann, Mukta and Tapti fields.

- During June, the Company allotted 995,75,915 No. of equity shares of Rs

10 each to the erstwhile shareholders of Reliance Polypropylene Ltd.(RPPL) and Reliance Polyethylene Ltd. (RPEL) in the ratio of 30 equityshares of Rs 10 each for every 100 equity shares of Rs 10 each held inRPPL and 25 equity shares of Rs. 10 each of the Company for every 100equity shares of Rs 10 each held in RPPL.

- During the year company signed a Memorandum of Understanding withthe Govt. of Assam for implementation of RAPL (Reliance AssamPetrochemicals Ltd.) for manufacture of 3,00,000 TPA of ethylene,3,00,000 TPA of Polyethylene and 65,000 TPA of Oxoalchol based on

ethylene and propylene products from the gas cracker.

- Reliance Industries Ltd.(RIL), has tied up with United Oil processingCompany of the US, for production of paraxylene at Jamnagar.

- In 1995-96, it entered the telecom industry through a joint venture withNynex, US. RIL is India's largest private sector enterprise, is a majorplayer in the Indian petrochemicals sector. 1996

- The company commissioned 3,50,000 tpa PTA Plant.

- Reliance Telecom has struck a deal with US-based telecommunicationsgiant Motorola to set up the cellular network in the secured circles. Aletter of intent had been singed by both the companies in October.

- During the year Co. completed debottelenecking of the PVC plant andincreased capa

- During the year Co. commissioned new 1,60,000 TPA.

-PSF plant based on DuPont technology the PET bottle grade resin plant of80,000 TPA capacity received technological assistance of SINCOEngineering Italy. - During the same period company commissioned the1,20,000 TPA MEG project using ABB Lummus crest, Netherland'stechology. And the NGL/Naptha gas cracker palnt using technology ofstone & webster USA, neared mechanical completion. - During the yearthe company commissioned 60,000 tpa PYF capacity at Hazira. And a350,000 tpa capacity polypropylene fully computerised plant wascommissioned during 96-97.

- During the year company commissioned the largest multified carbonplant to produce 7,50,000 tpa of ethylene, 365,000 tpa of propylene and

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over 10,00,000 tpa of anomatics and other products.

- During the year company constructed a cost effective infrastructurecommissioning of 1 single point mooring system, 3 jetties. It has 1 ocean

going tanker, 4 ocean going vessels for liquefied gases and 5 tugs. Theexpansion is resigned to handle Ethylene, Propylene, EDC, VCM, LPG,Butenes, MEG, PXBZ & Naphtha.

- During the same year company undertook to implement 3 independentpower projects in separate entities with a total power generating capacityof 1331 MW at Patalganga, Bawana, Jamnagar.

- 15% Pref. shares redeemed. 7,908 shares out of these meant foramalgamation issued. 14% Pref. CR redeemed.

- During the period Reliance Industries Limited, is to tie-up with NynexCorporation to jointly bid for the licenses to operate basic and cellulartelecom networks throughout India.

- Reliance Industries Ltd., has tied up with the $ 16-billion Baby Belltelecom company from the US, the Nynex. The combine will bid for basicand cellular mobile telephone service with the Department of

Telecommunications.

- The company was awarded four separate exploration blocks.

1997

- Enron Oil Gas, the joint venture partner and operator presented aproposal to Tapti Consortium participants seeking approval of a newdevelopment plant for Tapti gas fields by which the volumes could reach17 million standard cubic meters during 2000 if the plan was approved.

- During the year Co. commissioned an 80,000 tonnes bottle grade PETChip plant at Hazira manufacturing complex. The chips was marketedunder the brand name "Relpet".

- The company commissioned a new 3,50,000 tpa PTA manufacturingfacility based on ICI, UK technology.

- The Company proposed to set up two more plants one PP plant withcapacity of 4,00,000 tpa and these paraxylene plants with an aggregatecapacity of 1.4 million tpa.

- Company has set up a refinery at village Motikhvdi, Gujarat under thename Reliance Petroleum Ltd. Reliance along with its subsidiary Reliance

Industrial Investments & Holdings Ltd. hold 39% of the paid up equity21 BANGALORE SCHOOL OF BUSINESS
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capital of Reliance Petroleum on a fully deluted basis.

- Reliance undertook to make significant investments in ReliancePetroleum Ltd., for setting up of the grass root refinery at Jamnagar,

Gujarat.

- 46,60,90,452 bonus equity shares allotted 7289149 No. of equity sharesallotted at conversion of debentures and reissue of forfeited shares.

- Reliance Industries Ltd. (RIL) has successfully commissioned its third30,000 tonnes per annum (tpa) polyester filament yarn (PFY) plant atHazira in Gujarat. The capacity at the Hazira plant is being furtherextended to 120,000 tpa of PFY by setting up another 30,000 tpa plantshortly.

- Bharti Telenet and Reliance were awarded letters of intent for MadhyaPradesh and Gujarat circles respectively.

- Reliance Industries will commission the world's largest grass-root single-stream multi-feed cracker plant.

- The Reliance Industries Ltd. (RIL) has achieved the distinction ofbecoming the first company in the country to undertake security audit inthe interest of its investors.

- Reliance Industries Limited has commissioned its second Mono EthyleneGlycol plant based on Shell process, with a capacity of 120,000 tonnesper annum, at its Hazira Petrochemicals Complex.

- The National Securities Depository Ltd. (NSDL) and Reliance IndustriesLtd. are embarking on a joint marketing effort to issue RIL bonus sharesin the demat form.

- RIL was one of the first companies to join the depository and by issuingbonus shares through the demat form, investors will be assured of cleansecurities.

- Around 57 lakh euro-convertible bonds of Reliance Industries Ltd. wereconverted into equity shares ahead of the book-closure for the 1:1 bonusissue on November 29.

1998

- For the first time Reliance Industries is entering the health-care sectorwith an initial investment of Rs.100 crore. It has become joint trustees ofSir Hurkisondas Nurrotumdas Hospital at Charni Road in Mumbai.

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- Reliance Industries, India's largest private sector company, hasundertaken a major initiative on corporate governance, under which ithas accorded a vital role to its non-executive directors.

- Reliance Industries Ltd (RIL) founder and chairman Dhirubhai Ambaniwas awarded the prestigious the Dean's medal by the Wharton school(University of Pennsylvania) at a glittering ceremony in Mumbai on 15th

June.

- Reliance Industries Ltd (RIL) has won the runner up award in the Bestemerging market company investor relations category for 1998 institutedby UK's Investor Relations Magazine in association with Financial Times.Reliance is the first and only Indian company to have received thisprestigious award and the only Asian company to get this award in the

emerging markets category.

- Reliance Industries Ltd (RIL) has struck an understanding with the USbased engineering firm Carter burgess Ltd to undertake projects in theroad sector through the joint venture route. In the proposed joint venture,reliance will have the majority stake.

- RIL had entered into a 50:50 joint venture with Hoechst Fibres (a part ofHoechst AG, Germany) to manufacture aide range of polyester technicalfibres.

- The Chennai High Court has declined to interfere with the award of theRs 15,000-crore private power project at Jayamkondam in Tamil Nadu toReliance Industries Ltd (RIL) by the State Industrial DevelopmentCorporation (TIDCO).

- 65,00,000 Red. Pref. shares of Rs. 100 each issued.

1999

- The Company undertook the commissioning of its jamnagarpetrochemicals complex.

- Reliance Industries Ltd, is currently setting up a Rs 5,550 crorespetrochemical complex at Jamnagar.

- The un-incorporated joint venture between Reliance Industries, Oil andNatural Gas Corporation (ONGC) and the US-based multinational Enron Oiland Gas has submitted a proposal with the union petroleum ministry for afour-fold increase in its gas .

- Reliance Industries Ltd (RIL), India's largest private company, has

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and ensure profit growth and capital productivity.

- Once again Reliance Industries Limited (RIL) is in the internationallimelight. RIL been named as one of the World's 100 best-managed

companies for the year 1999 by Industry Week (IW), a leading USmagazine.

- During 1999-2000, the company completed its integrated jamnagarcomplex, in a record period of less then 3 years.

2000

- Reliance has been ranked the second largest producer of POY and PSF inthe world, and the largest polyester manufacturer in India, with a

marketshare of 51 %.

- Reliance is setting up a new venture for e-commerce related servicesand has roped in National Stock Exchange's head of market operations,derivatives, IPO and membership Ashishkumar Chauhan for piloting thenew project.

- Reliance Industries Ltd to sign PSCs for exploration blocks in West Coast.

- Reliance Industries Ltd. to buy back shares up to Rs.1,100 crore atRs.303.

- The US-based Eastman Chemical Company signed MoU with RelianceIndustries, to develop the market for Spectar copolymer and Eastar PETGcopolyester in India.

- Reliance and Malaysia's Petronas have signed an agreement withNational Iranian Oil Co. to set up a 7.5 million-tonne per year liquefiednatural gas plant in Iran, industry.

- The Company has informed that, Reliance Power Ventures Ltd., a whollyowned subsidiary of the company, propose to acquire an aggregate of2,75,45,133 fully paid equity shares of BSES of face value of Rs. 10/- eachat a price of Rs. 234/- per fully paid-up equity share.

- Reliance Power Ventures, a wholly-owned subsidiary of RelianceIndustries.

- Reliance Industries' internet service brand "Only Smart" was launched inCalcutta.

- The Karnataka Government and Reliance Industries have set in motion a

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joint venture in e-governance to start 7,500 info kiosks all over the State.

- The Company has acquired 100 acres at Patalganga to set up theproposed 447power .

-

- Issue of equity linked warrants under Employees Stock Option Plan.

- Reliance Industries Ltd to set up a world-class Indian Institute ofInformation Technology.

- Reliance Industries Ltd. is set to consolidate the financials' of BSES Ltd.under its own income statement from the second quarter of this fiscal.

- The board has issued 5,26,87,851 equity-linked warrants under theESOP in accordance with the resolutions passed at the company's 26thAGM.

- Reliance Industries Ltd is the first private sector Indian company to finda place in the Forbes' International list of the 800 largest non-UScompanies, published in the current edition of the magazine.

- The Company has been selected as one of the "World's 100 best-managed companies" for the Year 2000.

- Reliance Industries Ltd (RIL) has topped in mobilisation through debtprivate placements during the first quarter of the current fiscal.

- The Company executive director Nikhil R Meswani has been elected aspresident of Associaton of Synthetic Fibre Industry.

- Credit rating agency Crisil has assigned the highest safety rating of`AAA' to the Rs 500 crore non-convertible debenture issue of thecompany.

- Reliance Industries is set to take over the polyester business of JCT in adeal valued at Rs 492 crore.

- Reliance Industries Ltd was completing the Assam Gas Cracker Projectwithin 44 months on finalisation of Gas Supply Agreement with Oil IndiaLtd and ONGC/GAIL, and the handing over possession of land atLepetkota in Dibrugarh district.

- Reliance has formed a joint venture with Andhra Pradesh TechnologicalServices to set up 7,500 Internet kiosks across Andhra Pradesh to provide

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electronic governance to rural areas.

- Switzerland for the manufacture of high density polyethylene anddevelop new grades . Reliance has been awarded the entertainment

centre property in Mumbai's upscale Bandra-Kurla commercial complex.

- Reliance holds a 30% interest in an unincorporated joint venture withEnron and ONGC, to develop the proven Panna, Mukta and Tapti (PMT) oiland gas fields. Enron has a 30% share and ONGC the balance 40% share.

2001

- During FY 2000-01, Reliance was, in a 90:10 consortium with NikoResources of Canada, awarded 12 new exploration blocks by thegovernment through a process of competitive international bidding.

- Reliance Industries and RPG have envisaged interest in setting up aconvergence network in industrial township of greater Noida.

- In April 2001, RIL successfully completed the first phase of acomprehensive restructuring plan for its textiles business located atNaroda, near Ahmedabad in the state of Gujarat, which presentlycontributes 1% of RIL's total revenues.

- Fitch Ratings India Ltd. has assigned `Ind AAA' rating to the Rs 5,000-crore non-convertible debentures of the Company.

- Reliance Industries has acquired an equity stake in five of Tullow Oil'sblocks in Gujarat and Andhra Pradesh.

- Reliance Industries has signed a memorandum of associatin withNational Iranian oil and BP to undertake a $10 million easibility study todevelop an LNG project in southern Iran.

- Reliance Industries has entered into an alliance with Bangalore-basedIndus League for the manufacture of its sole branded garment, Reance.

- The Company has extended the share buyback programme for onemore year as it has not bought back any shares during the currentbuyback period.

-Reliance Industries has raised its stake in Larsen & Tourbo from 0.38percent to 2.87%

- It has increased its stake in equity share capital of BSES, an electirc26 BANGALORE SCHOOL OF BUSINESS
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utility company, through open offer to 27%. Further it has announced thelargest share buy back of Rs 1,100 crore at a maximum price of Rs 303per share.

- Reliance Industries will invest Rs 1,500 crore ($300 million) in oil andgas explo.

-

- RIL has obtained ISO 9002 certification from BVQI for its Patalganga andHazira complexes. RIL is the first private sector company in India to berated by the international credit rating agencies.

- Reliance is the world's third largest producer of paraxylene (PX), and the

world's fourth largest producer of PTA. Within the country, Reliance is thelargest manufacturer of PX, PTA and MEG, with a marketshare of over80%.

- Reliance is the largest producer of polymers in the country with amarketshare of 52%. Reliance has a capacity of nearly a million tonnesper year of polypropylene (PP), 400,000 tonnes per year of polyethylene(PE) and 300,000 tonnes per year of polyvinyl chloride (PVC).

-In Nov. 2001, Reliance Industries sold its just over 10% equity stake inLarsen & Toubro, the second largest player in the cement industry, to

Grasim Industries for Rs 766.5 crore. The divestment of the L&T stake isin consonance with its declared objectives of unlocking value from itsinvestments, in the interests of maximising overall shareholder value.

2002

- In Jan. 2002, Reliance Petroinvestments has become a subsidiary of thecompany, while Reliance Life Insurance Company and Reliance GeneralInsurance Company have ceased to be subsidiaries of the company.

- In March 2002, the Board approved the proposal for amalgamation ofReliance Petroleum Limited (RPL) with the Company. The proposedScheme of Amalgamation provides that the amalgamation will take effectfrom the Appointed Date i.e. April 1, 2001. All assets,liabilities andobligations of RPL will vest in the company w.e.f from the said appointeddate.

- Shareholders of Reliance Petroleum Ltd on April 15 approved the mergerof RPL with Reliance Industries Ltd at a meeting held in Jamnagar andconvened under the orders of the Gujarat High Court.

- Reliance Industries acquires 26% state & management control in Indian27 BANGALORE SCHOOL OF BUSINESS
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Petrochemicals Corporation Ltd. (IPCL) by paying Rs 1490.84 crore toGovernment of India.

2003

- Discovers gas it its offshore exploration in Gujarat

- Finds more gas in Block D6 in the deep waters of Krishna Godavari Basin

- Shuts down the aromatics plant at Jamnagar, Gujarat

- Company's Hazira manufacturing unit gets IMC-Bajaj quality award 2002

- Discovers fourth gas in KG-basin

- Unveils two improved lines of acrylic fibres

- Anil Ambani appointed as BSES MD

- Reduces stake in BSES from 55% to 49.5% and BSES ceases to besubsidiary of the company due to the disinvestment

- Revises reserves of gas in Krishna Godavari Basin to 10.45 trillion cubicfeet

- Signs pact with Council of Scientific and Industrial Research (CSIR) tocreate breakthrough technology in key areas from laboratory tocommercial scale wherein the company will be offered the first right tothe IPR (intellectual property right) for commercial development

- Ties up with DuPont Polyester Technologies (DPT) for the research anddevelopment (R&D) of the advanced polyester process and producttechnologies in India

- Foreign Institutional Investors (FIIs) convert 24 million shares of thecompany into Global Depository Receipts (GDRs)

- Strikes substantial gas reserves in Shahdol, Madhya Pradesh

- Oil discovered in RIL's exploration block 9 in Yemen in which thecompany holds 20% shares

- Global rating agency Moody's changes the outlook on debt securities ofthe company from negative to stable.

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-Anil Ambani, Vice Chairman & Manading Director, voted as MTV YouthIcon of the Year Initiated the work on deep-water exploration block, KG-D6, in the Krishna-Godavari basin off the Andhra Pradesh coast.

-RIL bags fourth slot among `Top 10' in Asiamoney's corporategovernance poll on Asian companies in the energy sector. And joined theclub of a select few Asian companies and is the only Indian private sectorenterprise to find a place in the `Top 5' in the energy sector category

-Mukesh Ambani, chairman and managing director (CMD), donates $2million to health programmes of the International Federation of Red Cross(IFRC) and Red Crescent Societies

-Reliance exhorts NTPC Kayamkulam plant transplantation to Kakinada

-Reliance occupies top slot in oil exports

2004

-Munich Re throws away Reinsurance JV program with RIL

-Reliance Industries Associate signs MOU with National Organic ChemicalsIndustries Limited (NOCIL) fo taking over its petrochemicals & plasticproducts division

-IPCL picks up gas from Petronet LNG

-Reliance Industries Ltd has informed that FLAG Telecom on January 12,2004 announced that the Company (FLAG Telecom) has amalgamatedwith Reliance Gateway

-Reliance Jamnagar refinery voted best among 50 refineries worldwide

-Gujarat gives away Gujarat Garima Awards to Tata, Ambani

-Reliance Industries Limited (RIL) has increased the capacity of itsJamnagar refinery to 33 million tonnes from 30 million tonnes.

-Mukesh Ambani ranks 40th in the world business leaders

-Reliance join hands with Gail for Indo-Iran natural gas pipeline project

-Reliance Industries Ltd has bagged a National Thermal PowerCorporation (NTPC) order to supply 3 million tonnes of natural gas per

annum for the latter's proposed 1300-MW power stations at Kawas and29 BANGALORE SCHOOL OF BUSINESS
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Gandhar in Gujarat for seventeen years

-RIL chairman wins Asia Society Leadership award

-RIL, IOC inks deal for petro goods offtake

-Reliance Industries announced that it had acquired Trevira, a polyestercompany in Germany, for around Rs 440 crore (E80m), taking it closer tothe position of the world's largest polyester maker

-RIL appoints Parthiv Patel as sports executive

-Reliance Industries takes over NIS Sparta

-Reliance join hands with Temasek for $200 mn Power Fund

-Reliance picks up Nasscom IT Excellence Award

-RIL gets `Petrochemicals Company of the Year' award for 2004

2005

-RIL partners with Vivada for sale of diesel to fishing trawlers and boats

-Reliance Industries Ltd was awarded the `International Refiner of the

Year' 2005 at the World Refining and Fuels Conference's awardsceremony held in San Francisco on March 10, 2005.

-Reliance Industries wins annual '2005 ASTD Best Award' from AmericanSociety for Training & Development

-Reliance Industries wins two National Energy Conservation awards

2.2 Growth and development of the

Organization

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Growth through Value Creation

With a vision to generate inclusive growth and prosperity for farmers,vendor partners, small shopkeepers and consumers, Reliance Retail

Limited (RRL), a subsidiary of RIL, was set up to lead Reliance Groupsforay into organized retail.

With a 27% share of world GDP, retail is a significant contributor to overalleconomic activity across the world. Of this, organized retailing contributesbetween 20% to 55% in various developing markets. The Indian retailindustry is pegged at $ 300 billion and growing at over 13% per year. Ofthis, presently, organized retailing is about 5%. This is expected to growto 10% by 2011. RRL has embarked upon an implementation plan to buildstate-of-the-art retail infrastructure in India, which includes a multi-formatstore strategy of opening neighbourhood convenience stores,

hypermarkets, specialty and wholesale stores across India.

RRL launched its first store in November 2006 through its conveniencestore format Reliance Fresh. Since then RRL has rapidly grown to operate590 stores across 13 states at the end of FY 2007-08. RRL launched itsfirst Reliance Digital store in April 2007 and its first and Indias largesthypermarket Reliance Martin Ahmedabad in 2007

(Reliance Trends), footwear (Reliance Footprints), jewellery (RelianceJewels), books, music and other lifestyle products (Reliance Timeout), autoaccessories and service format (Reliance Autozone) and also an initiativein the health and wellness business through Reliance Wellness. In eachof these store formats, RRL is offering a unique set of products andservices at a value price point that has not been available so far to theIndian consumer. Overall, RRL is well positioned to rapidly expand itsexisting network of 590 stores which operate in 57 cities.

During the year, RRL also focused on building strong relationships in theagri-business value chain and has commenced marketing fruits,vegetables and staples that the company sources directly to wholesalersand institutional customers. RRL provides its customers with high quality

produce that has better shelf life and more consistent quality than wasavailable earlier. RRL has made significant progress in establishing state-of-the-art staples processing centres and expects to make themoperational by May 2008.

Through the year, RRL also expanded its supply chain infrastructure. TheCompany is fully geared to meet the requirements of its rapidly growingstore network in an efficient manner.

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2.3 Present Status of the Organization

Reliance Industries Limited (NSE: RELIANCE) is India's largest privatesectorconglomerate (and second largest overall) with an annual turnover

ofUS$ 35.9 billion and profit ofUS$ 4.85 billion for the fiscal year endingin March 2008 making it one of India's private sector Fortune Global 500companies, being ranked at 206th position (2008). [1] It was founded bythe Indian industrialist Dhirubhai Ambani in 1966. Ambani has been apioneer in introducing financial instruments like fully convertibledebentures to the Indian stock markets. Ambani was one of the firstentrepreneurs to draw retail investors to the stock markets. Critics allegethat the rise of Reliance Industries to the top slot in terms of marketcapitalization is largely due to Dhirubhai's ability to manipulate the leversof a controlled economy to his advantage.

Though the company's oil-related operations forms the core of its business, ithas diversified its operations in recent years. After severe differences betweenthe founder's two sons, Mukesh Ambani and Anil Ambani, the group was dividedbetween them in 2006. In September 2008, Reliance Industries was the onlyIndian firm featured in the Forbes's list of "world's 100 most respectedcompanies".[2]

Stock

According to the company website "1 out of every 4 investors inIndia is a Reliance shareholder." See:[2]. Reliance has more than 3million shareholders, making it one of the world's most widely heldstock. Reliance Industries Ltd, subsequent to its split in January2006 has continued to grow. Reliance companies have been amongthe best performing in the Indian stock market.

Products

Reliance Industries Limited has a wide range of products from petroleum

products, petrochemicals, to garments (under the brand name of Vimal),Reliance Retail has entered into the fresh foods market as Reliance Freshand launched a new chain called Delight Reliance Retail and NOVAChemicals have signed a letter of intent to make energy-efficientstructures.

The primary business of the company is petroleum refining andpetrochemicals. It operates a 33 million tonne refinery at Jamnagar in theIndian state of Gujarat. Reliance has also completed a second refinery of29 million tons at the same site which started operations in December

2008. The company is also involved in oil & gas exploration and32 BANGALORE SCHOOL OF BUSINESS
http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/equities/quotesearch.jsp?companyname=RELIANCE&submit1=go&series=EQ&flag=0http://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Private_sectorhttp://en.wikipedia.org/wiki/Private_sectorhttp://en.wikipedia.org/wiki/Conglomerate_(company)http://en.wikipedia.org/wiki/US$http://en.wikipedia.org/wiki/US$http://en.wikipedia.org/wiki/Fortune_Global_500http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-0http://en.wikipedia.org/wiki/Dhirubhai_Ambanihttp://en.wikipedia.org/wiki/Mukesh_Ambanihttp://en.wikipedia.org/wiki/Anil_Ambanihttp://en.wikipedia.org/wiki/Forbeshttp://en.wikipedia.org/wiki/Forbeshttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-1http://www.ril.com/html/investor/investor_handbook.htmlhttp://en.wikipedia.org/wiki/Petroleum_productshttp://en.wikipedia.org/wiki/Petroleum_productshttp://en.wikipedia.org/wiki/Petrochemicalshttp://en.wikipedia.org/wiki/Garmentshttp://en.wikipedia.org/wiki/NOVA_Chemicalshttp://en.wikipedia.org/wiki/NOVA_Chemicalshttp://www.ril.com/http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/equities/quotesearch.jsp?companyname=RELIANCE&submit1=go&series=EQ&flag=0http://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Private_sectorhttp://en.wikipedia.org/wiki/Private_sectorhttp://en.wikipedia.org/wiki/Conglomerate_(company)http://en.wikipedia.org/wiki/US$http://en.wikipedia.org/wiki/US$http://en.wikipedia.org/wiki/Fortune_Global_500http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-0http://en.wikipedia.org/wiki/Dhirubhai_Ambanihttp://en.wikipedia.org/wiki/Mukesh_Ambanihttp://en.wikipedia.org/wiki/Anil_Ambanihttp://en.wikipedia.org/wiki/Forbeshttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-1http://www.ril.com/html/investor/investor_handbook.htmlhttp://en.wikipedia.org/wiki/Petroleum_productshttp://en.wikipedia.org/wiki/Petroleum_productshttp://en.wikipedia.org/wiki/Petrochemicalshttp://en.wikipedia.org/wiki/Garmentshttp://en.wikipedia.org/wiki/NOVA_Chemicalshttp://en.wikipedia.org/wiki/NOVA_Chemicals

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production. In 2002, it struck a major find on India's eastern coast in theKrishna-Godavari basin.

Management

It is headed by Mukesh Ambani, son of late Dhirubhai Ambani.

Subsidiaries

Major Subsidiaries & Associates [3]

Reliance Petroleum Ranger Farms Limited

Retail Concepts and Services (India) Private Limited

Reliance Retail

Reliance Global Management Services (P) Limited

Reliance Biopharmaceuticals

Reliance Ghatraj Services

Reliance Engineering Associates (P) Limited

Reliance's Oil & Gas find

In 2002, Reliance found natural gas in the Krishna-Godavari basin off thecoast of Andhra Pradesh near Vishakapatnam.[4] It was the largestdiscovery of natural gas in world in financial year 2002-2003. [5]. On 01April 2009, Reliance Industries (RIL) commenced natural gas productionfrom its D-6 block in the Krishna-Godavari (KG) basin. [6]

The gas reserve is 7 trillion cubic feet in size. Equivalent to 1.2 billion

barrels (165 million tonnes) of crude oil, but only 5 trillion cubic feet areextractable. [7]

On 2008 Oct 8, Anil Ambani's Reliance Natural Resources took RelianceIndustries to the Bombay High Court to uphold a memorandum ofunderstanding that said RIL will supply the natural gas at $2.34 permillion british thermal units to Anil Ambani. [8]

Reliance Retail

http://en.wikipedia.org/wiki/Mukesh_Ambanihttp://en.wikipedia.org/wiki/Dhirubhai_Ambanihttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-2http://en.wikipedia.org/wiki/Reliance_Petroleumhttp://en.wikipedia.org/w/index.php?title=Ranger_Farms_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Retail_Concepts_and_Services_(India)_Private_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Retail&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Retail&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Global_Management_Services_(P)_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Biopharmaceuticals&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Ghatraj_Services&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Engineering_Associates_(P)_Limited&action=edit&redlink=1http://en.wikipedia.org/wiki/Natural_gashttp://en.wikipedia.org/wiki/Basinhttp://en.wikipedia.org/wiki/Andhra_Pradeshhttp://en.wikipedia.org/wiki/Vishakapatnamhttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-3http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-4http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-5http://en.wikipedia.org/wiki/Crude_oilhttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-6http://en.wikipedia.org/wiki/Anil_Ambanihttp://en.wikipedia.org/wiki/Anil_Ambanihttp://en.wikipedia.org/wiki/Reliance_Natural_Resourceshttp://en.wikipedia.org/wiki/Bombay_High_Courthttp://en.wikipedia.org/wiki/British_thermal_unitshttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-7http://www.ril.com/http://en.wikipedia.org/wiki/Mukesh_Ambanihttp://en.wikipedia.org/wiki/Dhirubhai_Ambanihttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-2http://en.wikipedia.org/wiki/Reliance_Petroleumhttp://en.wikipedia.org/w/index.php?title=Ranger_Farms_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Retail_Concepts_and_Services_(India)_Private_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Retail&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Global_Management_Services_(P)_Limited&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Biopharmaceuticals&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Ghatraj_Services&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Reliance_Engineering_Associates_(P)_Limited&action=edit&redlink=1http://en.wikipedia.org/wiki/Natural_gashttp://en.wikipedia.org/wiki/Basinhttp://en.wikipedia.org/wiki/Andhra_Pradeshhttp://en.wikipedia.org/wiki/Vishakapatnamhttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-3http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-4http://en.wikipedia.org/wiki/Reliance_Industries#cite_note-5http://en.wikipedia.org/wiki/Crude_oilhttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-6http://en.wikipedia.org/wiki/Anil_Ambanihttp://en.wikipedia.org/wiki/Reliance_Natural_Resourceshttp://en.wikipedia.org/wiki/Bombay_High_Courthttp://en.wikipedia.org/wiki/British_thermal_unitshttp://en.wikipedia.org/wiki/Reliance_Industries#cite_note-7

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Reliance Retail is the retail business wing of the Reliance business. Manybrands like Reliance Fresh, Reliance Footprint, Reliance Time Out,Reliance Digital, Reliance Wellness, Reliance Trendz, Reliance Autozone,Reliance Super, Reliance Mart, Reliance iStore, Reliance Trendss, andReliance Jewel come under the Reliance Retail brand.

2.4 Functional Departments of the Organization

Reliance Trends

Business Head

Operations store head

Installation Head

Category Head

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New store Opening

Designer

Store Manger

Trainee Designer

Buyer

Merchandises

Finance officer Site Engineer

(A) Site Engineer

(B)

2.5 Organizational structure and Organizational chart


Snapshot

Chief Executive Name Mr. Mukesh D Ambani

Business Group Name Ambani Group

Incorporation Date 08/05/1973

Industry Name Diversified

Listed on National Stock Exchange of India Ltd.

The Stock Exchange, Mumbai


Board of Directors

Name Designation

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Mr. Nikhil R Meswani Executive Director

Mr. Yogendra P Trivedi Director

Mr. Mukesh D Ambani Chairman and Managing director

Prof. Dipak C Jain Director

Mr. Hardev Singh Kohli Executive DirectorProf. Ashok Misra Director

Mr. Hital R Meswani Executive Director

Mr. Ramniklal H Ambani Director

Dr. Dharam Vir Kapur Director

Mr. S Venkitaramanan Director

Mr. Mansingh L Bhakta Director

Mr. Mahesh P Modi Director

Dr. Raghunath A Mashelkar Director

Board of Directors - Profile

Mukesh D. AmbaniChairman & Managing

Director

Nikhil R. MeswaniExecutive Director

Hital R. MeswaniExecutive Director

H.S.KohliExecutive Director

http://www.ril.com/html/aboutus/mukesh_ambani.htmlhttp://www.ril.com/html/aboutus/nikhil_meswani.htmlhttp://www.ril.com/html/aboutus/hital_meswani.htmlhttp://www.ril.com/html/aboutus/h_s_kohli.htmlhttp://www.ril.com/html/aboutus/h_s_kohli.htmlhttp://www.ril.com/http://www.ril.com/html/aboutus/h_s_kohli.htmlhttp://www.ril.com/html/aboutus/hital_meswani.htmlhttp://www.ril.com/html/aboutus/nikhil_meswani.htmlhttp://www.ril.com/html/aboutus/mukesh_ambani.htmlhttp://www.ril.com/html/aboutus/mukesh_ambani.htmlhttp://www.ril.com/html/aboutus/nikhil_meswani.htmlhttp://www.ril.com/html/aboutus/hital_meswani.htmlhttp://www.ril.com/html/aboutus/h_s_kohli.html

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Ramniklal H.Ambani

Mansingh L. BhaktaYogendra P.

Trivedi

Dr. D. V. Kapur M. P. ModiS.

Venkitaramanan

2.6 Product and service profile of the Organization competitors

In the Reliance home store have more and more no of

competitors lists are

follows :-

In India market Home town is the big competitor which is belongs

to Future groups.

At@Home which is belongs to Nilkamal group.

Prestige belongs to ttk group.

Sunflame

Venita cusina

Aran kitchen world

Olive and pine

http://www.ril.com/html/aboutus/ramniklal_ambani.htmlhttp://www.ril.com/html/aboutus/ramniklal_ambani.htmlhttp://www.ril.com/html/aboutus/mansingh_bhakta.htmlhttp://www.ril.com/html/aboutus/yogendra_trivedi.htmlhttp://www.ril.com/html/aboutus/yogendra_trivedi.htmlhttp://www.ril.com/html/aboutus/d_v_kapur.htmlhttp://www.ril.com/html/aboutus/m_p_modi.htmlhttp://www.ril.com/html/aboutus/s_venkitaramanan.htmlhttp://www.ril.com/html/aboutus/s_venkitaramanan.htmlhttp://www.ril.com/http://www.ril.com/html/aboutus/s_venkitaramanan.htmlhttp://www.ril.com/html/aboutus/m_p_modi.htmlhttp://www.ril.com/html/aboutus/d_v_kapur.htmlhttp://www.ril.com/html/aboutus/yogendra_trivedi.htmlhttp://www.ril.com/html/aboutus/mansingh_bhakta.htmlhttp://www.ril.com/html/aboutus/ramniklal_ambani.htmlhttp://www.ril.com/html/aboutus/ramniklal_ambani.htmlhttp://www.ril.com/html/aboutus/ramniklal_ambani.htmlhttp://www.ril.com/html/aboutus/mansingh_bhakta.htmlhttp://www.ril.com/html/aboutus/yogendra_trivedi.htmlhttp://www.ril.com/html/aboutus/yogendra_trivedi.htmlhttp://www.ril.com/html/aboutus/d_v_kapur.htmlhttp://www.ril.com/html/aboutus/m_p_modi.htmlhttp://www.ril.com/html/aboutus/s_venkitaramanan.htmlhttp://www.ril.com/html/aboutus/s_venkitaramanan.html

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Ambadas

Gilma

Berolunoi

Aln Above mention company are the big competitors for Reliance

home store ltd

2.7 Market profile of the Organization

Reliance Home store market profile is increasing these days, day-by-day

growth of Reliance home store more and more attracting by reasonableprice and we focus on price,

Servicing as well as the Installation team (In case of error) and daily

maintain the customer separate account.

We are using best techniques, technology, science and innovative idea,

best hardware, and accessories that makes happy and easy to access

able.

Store location in different part of the city; easily reach the customer inthe store.Today more and more people are familiar about Reliance

home store.

Reliance Home store

Modular kitchen

Framing

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Organized Unorganized

Organized Unorganized

Reliance/Hometown

Carpenters Contractor

Carpenters

Chapter 3

(Discussion on training)

3.1 Student work profile (Roles and responsibility)

Name : Shampa

Chakrabarty

Name of the OLC : Bangalore school of

business.

Name of the company : Reliance Retail Ltd.

Date of joining : 22-April-2009

Job timing : 10:30a.m to 6:00p.m

Designation : Management-

Trainee

Manager Incharge : Mr. Sriniwas Nori

Presently I am working at the Reliance Trends Store

1) Richmond Circle Road, .Bangalore

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3.2 Description of live experiences:

The experiences as a working person in an organization was best

experiencesin my life. I learned about how people working in an

organization. I will also a great opportunity foe me to work in Reliance

Trends, one of the fastest growing retail sector of India. One of the best

and a suitable place for learning for the fresher and for the management

trainee. It was one of the best experience of my life, working for Reliance

Trends.

3.3 Student contribution to Organization

The organization providing me a good learning environment where can I

utilize my knowledge, and I pledge to give my best to organization.

I have to follow the rules and regulation from the first day it self, which

makes me punctuality on time, do the task need fully and with in a time.

I contribute by best to the organization; I am very responsible, sincere

for my work. From Organization, I learn that Teamwork is highly affected

to reach the target.

Finally our H.R. Manager appreciated a lot for the B.S.B students gave

thanks, and best regards for future.

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Chapter 4

(Study of selected Research problem)

An insight into human resources with respect to recruitment

and selection

Human resources has at least two meanings depending on context. The original

usage derives from political economy and economics, where it was traditionally

called labor, one of three factors of production. The more common usage within

corporations and businesses refers to the individuals within the firm, and to the

portion of the firm's organization that deals with hiring, firing, training, and other

personnel issues. Human resource management serves these key functions:

1. Hiring (recruitment)

2. Compensation

3. Evaluation and Management (of Performance)

4. Promotions

5. Managing Relations

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It is the responsibility of human resource managers to conduct these activities in an

effective, legal, fair, and consistent manner. The objective of Human Resources is

to maximize the return on investment from theorganization's human capital

Human resource management aims to improve the productive contribution of

individuals while simultaneously attempting to attain other societal and individual

employee objectives.

Modern analysis emphasizes that human beings are not "commodities"" or

"resources", but are creative and social beings that make contributions beyond

'labor' to a society and to civilization. The broad term human capital has evolved to

contain some of this complexity, and in micro-economics the term "firm-specific

human capital" has come to represent a meaning of the term "human resources." In

the very narrow context of corporate "human resources", there is a contrasting pull

to

reflect and require workplace diversity that echoes the diversity of a global customer

base. Foreign language and culture skills, ingenuity, humor, and careful listening,

are examples of traits that such programs typically require. It would appear that

these evidence a general shift to the human capital point of view, and an

acknowledgment that human beings do contribute much more to a productive

enterprise than "work": they bring their character, their ethics, their creativity, their

social connections, and in some cases even their pets and children, and alter the

character of a workplace. The term corporate culture is used to characterize such

processes.

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The traditional but extremely narrow context of hiring, firing, and job description is

considered a 20th century anachronism. Most corporate organizations that compete

in the modern global economy have adopted a view of human capital that mirrors

the modern consensus as above. Human resource development in relation to

recruitment and selection In terms of recruitment and selection it is important to

consider carrying out a thorough job analysis to determine the level of

skills/technical abilities, competencies, flexibility of the employee required etc. At this

point it is important to consider both the internal and external factors that can have

an impact on the recruitment of employees. The external factors are those out-with

the powers of the organization and include issues such as current and future trends

of the labor market e.g. skills, education level, government investment into industries

etc. On the other hand internal influences are easier to control, predict and monitor,

for example management styles or even the organizational culture. In order to know

the business environment in which any organization operates, three major trends

should be considered:

Demographics the characteristics of a population/workforce, for example, age,

gender or social class. This type of trend may have an effect in relation to pension

offerings, insurance packages etc.

Diversity the variation within the population/workplace. Changes in society now

mean that a larger proportion of organizations are made up of female employees in

comparison to thirty years ago. Also over recent years organizations have become

more culturally diverse and have increased the number of working patterns (part

time, casual, seasonal positions) to cope with the changes in both society and the

global market. It is important to note here that an organization must consider the

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ethical and legal implications of their decisions in relation to the HRM policies they

enact to protect employees. Employers have to be acutely aware of the rise in

discrimination, unfair dismissal and sexual/racial harassment cases in recent years

and the detrimental effects this can have on the employees and the organization.

Anti-discrimination legislation over the past 30 years has provided a foundation for

an increasing interest in diversity at work which is about creating a working culture

that seeks, respects and val

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