Shakespeare and Co. Corporate Profileshakespeare-and-co.com/.../11/Shakespeare-and-Co-Corporate-Profile... · Shakespeare and Co. | Corporate Profile 2016: ... Dubai Mall • Souk

Updated March | 2015

Shakespeare and Co. | Corporate Profile 2016

1. Concept Overview 2 2. The Portfolio | United Arab Emirates 11 3. The Portfolio | International 12 4. Key Business Functions 13 5. Future Development 16 6. Administration 18 7. Key Personnel Bio 19 8. Franchising Overview 20 9. Awards and Recognitions 28 10. Contact Information 30

Shakespeare and Co. @ The Village Jumeirah | Dubai, UAE

Table of Contents

Shakespeare and Co. Company Profile

Page | 2

Shakespeare and Co. was established with the simple premise of serving great quality food, providing friendly and efficient service in a warm atmosphere reminiscent of home. Abiding by that philosophy has propelled the company’s growth from its first establishment in 2001, to a planned 100 Shakespeare and Co. branded outlets by 2018.

Concept Overview

Shakespeare and Co. @ Safa Center Jumeirah | Dubai, UAE


Page | 3

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Shakespeare and Co. BY THE NUMBERS

Headquarters Dubai

Employees 1,400 Expected number of

outlets by 2018 100

Restaurants in UAE 38

International Franchises 24

Dubai, UNITED ARAB EMIRATES The birthplace of Shakespeare and Co.

Headquartered in the bustling, thriving metropolis of Dubai,

Shakespeare and Co. is proud to have been conceived and developed

in the UAE. We are perpetually building upon that success through

the passion and dedication of our team, inspired by our customers to

evolve, so we can serve them better.

Since our inception, the restaurant concept has grown to include

central warehousing and a central production kitchen for all

operations. The company’s brand is complemented by a traditional

French-style patisserie and outside catering. Our goal is to be a leading

player in the independent casual dining industry.

Shakespeare and Co. @ Al Majaz Waterfront | Sharjah, UAE


Page | 4

The Café Restaurant represents the core of the concept. While every restaurant is distinctly “Shakespearean”, each outlet is unique in terms of colors, décor and layout that differentiate us from the typical “cookie cutter” concepts. Each restaurant is conceived, designed and decorated by our in-house Design Team, and every piece of furniture and fixture is handcrafted in our very own workshops. This emphasis on design has distinguished Shakespeare and Co. from its competitors.

Shakespeare and Co. @ Arabian Ranches | Dubai, UAE

The Concept

From left: Shakespeare and Co. @ St. Regis

Collection Saadiyat Island |

Abu Dhabi, UAE Shakespeare and Co. @ The Souk Central Market|

Abu Dhabi, UAE


Page | 5

The design and décor of our restaurants are inspired by the hallmarks of a bygone era – 18th Century Europe - a period where elegance, luxury and exquisite attention to detail were de rigueur. From plush upholstery encased with antique frames, to intricate chandeliers and vintage centerpieces, each restaurant is a classically majestic, awe-inspiring union of color, fabric and textures. These create a truly extraordinary environment that oozes comfort and encourages great conversation.

Shakespeare and Co. @ Matajer al Juraina | Sharjah, UAE

Shakespeare and Co. @ Century Mall | Fujairah, UAE


Page | 6

We understand that every market possesses its own unique characteristics – discerning palettes, varying lifestyles, cultural considerations, fickle perceptions and non-negotiable expectations. Which is why we work closely with our franchise partners to develop an intimate understanding of their country, city and target market, and craft the menus to conform to the local taste, and design the look and feel of the restaurant such as incorporating a licensed bar/lounge, to ensure it exudes an air of familiarity. The adaptability of the Shakespeare and Co. concept is an aspect that differentiates us from your typical “copy/paste” establishments.

Adaptability

Above: Shakespeare and Co. @ Jabal Amman | Amman, Jordan

Below: Shakespeare and Co. @ Dowtown Lexington | Kentucky, United States


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Shakespeare and Co.’s menu comprises of classic dishes from the

world’s favorite cuisines – in essence, reflecting the rich diversity of the

patrons who visit our restaurants. We use classic methods and fresh

ingredients to concoct quickly prepared, craveable meals that

persuade a nostalgic feeling of home. From rustic Lebanese Saj, to an array

of classic Italian Pizzas and Pastas, and humble yet delicious finger foods, to

rich meat and seafood entrees, we have crafted our menu to suit every

palate and craving.

The Menu

Grilled Baby Chicken


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Grilled Salmon Filet accompanied by a Very Berry cocktail

Eggs Florentine


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In 2004, Shakespeare and Co. added Patisseries to its repertoire. These have proveb to compliment the concept flawlessly, with an impressive slection of pastries, viennoisserie, petit fours, macarons and marshmallows all produced in our state-of-the-art- pastry ktichen and delivered fresh to each outlet every morning. Shortly thereafter, Shakespeare and Co. Chocolates made their debut in our distinctive pastry counters. Homemade with quality ingredients using artisanal methods, every piece of chocolate is individually hand wrapped in distinctive Shakespeare packaging. Our chocolates have become renowned and sought-after in the region for their exceptional richness and flavor, and unique presentation.

The Birth of

Pâtisserie


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We are proud of our accomplishments, but we know the journey has just begun. We are

ambitious, passionate and hungry for greater success. However, we will never forget our humble beginnings and deviate from our roots as a family business relying on old-fashioned values and principles to not just meet, but exceed the expectations of every patron who steps through our doors.

The success of our Café Restaurant and Patisserie divisions naturally led to the creation of our Catering division in 2010. Inspired by our discerning customers who wished to bring a touch of Shakespeare flair to their events, we specialize in small to mid-sized events, delivering the same quality and diversity of dishes featured in our restaurant menu, as well as distinctive furniture, décor and linens and personable, attentive service.

Introduction of Catering


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United Arab Emirates | 39 Stores

Abu Dhabi 14 Stores

The Souk at Central Market • Guardian Towers • The St. Regis Collection at Saadiyat Island • Deerfields Townsquare • Ruwais Mall • Al Ain Mall • Al Falah Community • Yas Mall • Marina Mall • Jimi Mall, Al Ain • Al Foah Mall, Al Ain • Bawabat Al Sharq Mall • Dalma Mall • Makani Zakher, Al Ain

Ajman 1 Store

The Pavilion at Al Zorah

Dubai 16 Stores

Al Saqr Business Towers • Safa Centre • The Village Mall Jumeirah • Emirates Hills • Dubai Mall • Souk Al Bahar • Etihad Mall • Arabian Ranches • Dubai Marina Mall • Ibn Battuta Mall • Dubai Silicon Oasis • Union Co-op Al Wasl, Dubai • Golden Mile Palm Jumeirah, Dubai • Barsha Mall, Dubai • BurJuman • Dubai Science Park

Fujairah 1 Store

Century Mall

Ras Al Khaimah 2 Stores

Al Hamra Mall • Al Naeem Mall

Sharjah 3 Stores

Matajer Al Juraina at University City • Al Majaz Waterfront • My City Centre Nasseriya

Opening Soon 2 Stores

Beachfront, Umm Al Quwain • Kalba Squares, Sharjah

The Portfolio United Arab Emirates

Shakespeare and Co. @ Al Saqr Business Towers | Dubai, UAE


Page | 12

International | 24 Stores

Egypt 4 Stores

Capital Business Park • City Stars • Maadi Platform • Point 90, New Cairo

Iraq 2 Stores

Gulan Park Erbil, Kurdistan • Baghdad Mall, Iraq

Jordan 1 Store

Jabal Amman

Lebanon 1 Store

Sodeco Achrefieh, Beirut

Oman 2 Stores

The Wave Muscat • Al Sama Centre Qurum

Qatar 3 Stores

Dar Al Salam Mall • The Pearl • Mall of Qatar

United States 3 Stores

Downtown Lexington, KY • Chinoe Center Lexington, KY • Hamburg, Lexington KY

Opening Soon 8 Stores

Olaya Towers Riyadh, Saudi Arabia • Amwaj Mall Khobar, Saudi Arabia • Adliya, Bahrain • Al Aali Mall, Bahrain • Baghdad, Iraq • North Gate Mall Doha, Qatar • Cairo Festival City, Egypt • Mall of Egypt Cairo, Egypt

The Portfolio International

Shakespeare and Co. @ The Pearl | Doha, QATAR


Page | 13

Key Business Functions

All ordering, receiving and shipping is coordinated from Shakespeare and Co.’s 35,500 square foot warehouse facility, featuring centralized patisserie and kitchen operations. From this prime location within Dubai – and 1 hour and 30 minutes from Abu Dhabi, Ras Al Khaimah and Fujairah – all UAE establishments are supplied with food, beverages, patisserie items and general supplies on a daily basis. Catering operations are also based within the facility. The facility also houses the company’s Design Department workshops featuring a team of over 60 personnel specializing in paint, carpentry and upholstery, as well as a graphic design studio. These creative operations under the direction of the Director of Design and Merchandising, produce key proprietary elements of the concept – including furniture and fixtures, as well as printed materials destined for both UAE and International franchises.

The Operation


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Cultivating a people-focused culture and ensuring our employees enjoy what they do drives our teams beyond offering a merely ‘good’ experience – but delivering a GREAT one.

Providing consistent, personalized service is crucial to the success in the restaurant industry. Particular emphasis is placed on staff development and training, which leads to promotions and ultimately effective staff retention. Each restaurant features front-of-house teams led by a Restaurant Manager,

supervising a team of supervisors, captains, waiters, bartenders and housekeeping, and a back-of-house team led by a Chef de Cuisine, sous

chef, chef de parties, commis and agents. Commitment to the company is rewarded with 5 and 10 year service awards and bonuses. Senior

Management comprising of a Director of Operations, Operations Manager, Director of Restaurants, Senior Restaurant Managers, as well as Regional

Chefs de Cuisine coordinate oversight of the entire operation to ensure consistency in delivery of a high quality service, food and beverage.

Service


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An employee utilizing the point of sale system Restaurant Operations

Shakespeare and Co. focuses on consistently providing a unique experience through periodically refreshing the interior design of each restaurant, introducing new dishes, experimenting with new designs and materials and emphasizing personalized service. The merchandising and marketing departments work closely with one another to foster cohesive brand awareness by designing all printed materials to enhance the Shakespeare and Co. concept. External advertising is highly selective, focusing primarily on “word-of-mouth” reputational promotion. Marketing and advertising initiatives create brand awareness through public relations, targeted social media campaigns and alliances with charitable events, as well as minimal paid advertising in key publications.

Marketing and

Advertising

The company’s accounting records are maintained on a

computerized accounting system, supported by Global Bake Inventory Control and

Accounting System and Maitre’D Point of Sale System,

employed at the restaurants. The system is buoyed by a solid infrastructure of state of the art hardware, including enterprise

grade servers, VPNs and firewalls utilizing the most

advanced and secure software solutions.

Information Technology


Page | 16

Future Development

Domestic Growth

Due to a solid foundation, Shakespeare and Co. has grown rapidly over the last decade in spite of market turmoil. The brand has achieved great success throughout the UAE, with an ambitious plan to establish 40 stores by 2017 currently underway. The versatility of the concept and increased brand recognition has paved the way for restaurants to be established in a variety of locations, including regional supermalls, stand-alone locations and mixed-use developments.

In addition to the potential for future expansion in the UAE, the company has also fostered its growth across the MENA region with international franchise locations currently operating in Lebanon, Qatar, Oman, Jordan and Egypt. 2015 will see the brand open its doors in the territories of Bahrain, Saudi Arabia and Iraq. Looking towards the future, the company is targeting opportunities to introduce and develop the brand in emerging markets, including Africa, the Indian Subcontinent and the Far East. Shakespeare and Co. has established a proven franchise model, ensuring success through the selection of the ideal franchise partners, applying proven philosophies, and providing comprehensive support from site selection to pre-opening operations.

International Growth


Page | 17

The Retail Chocolate Division, Catering Division and the Patisserie Division within Shakespeare and Co. are all developing businesses that offer diverse revenue streams and enhance the core business. By standardizing the catering offering and building the sales team, the catering division has grown

considerably since its inception and will be a consistent source of future revenue. The Patisserie operation produces acclaimed French-style pastries,

cakes, marshmallows, macarons and ice cream. The Retail Chocolate Division includes a product line of hand-crafted milk, dark and white chocolates, with wrapped chocolates being sold in all company stores,

international franchises, as well as through the catering division. All divisions combine synergistic products for an overall market advantage.

Developing businesses

As well as growing in terms of restaurant locations, the brand is continually being strengthened by the merchandising, sales and marketing departments. Standardization of product composition and design ensures consistency and adaptability to any market. The brand is widely recognized in the UAE and has an established reputation for quality, consistency and value.

Brand Identity


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The company currently employs over 1,400 employees, across 6 departments.

The key personnel are the General Manager, Regional Director of Operations, Group Executive Chef, Director of Restaurants, Director of Design, Director of Finance, Human Resources Manager, IT Manager, and Executive Pastry Chef, supervising a team of senior restaurant managers and chefs, and restaurant managers/chefs de cuisine of individual outlets. The key personnel have extensive experience in the hospitality industry and include graduates from various hotel management, culinary and business schools.

All employees within U.A.E and U.S.A. operations are employed directly by Shakespeare and Co. Organizational Hierarchy

Administration


Page | 19

Dr. Edward T. Saad Chairman and Founder

Established Gulf Interstate Oil Company in 1988, which provides consultancy services and supplies crude oil and finished oil products around the world. Established Plastcrete Middle East in 1995, a company active in building materials for the construction industry. Dr. Saad holds an Msc in Chemical Engineering from M.I.T. and a PhD. In Chemical Engineering from the University of Kentucky.

Gaetan Herve General Manager

Gaetan joined Shakespeare and Co. as Operations Manager in January 2009. His career milestones include tenures with the Boca Raton Resort in Florida, Intercontinental Hotels Group in Spain and Belgium, and Four Seasons Hotels in London and Dubai. Born in Aberdeen, Scotland of French heritage, he holds a degree in International Hospitality and Tourism Management from the Glion Hotel School in Switzerland.

Cyrus Graesslin Regional Director of

Operations and Franchises

Cyrus, who calls the Black Forest region of Germany home, joined Shakespeare and Co. in 2011 as Regional Director to oversee the company’s expansion plans in the MENA region. His extensive experience includes managing restaurant chains Café Italia and Al Ghalia Group in Bahrain, and managerial positions in five star hotel chains such as Accor, Mövenpick, Hyatt and Rotana in Switzerland, the United States, New Zealand and the United Arab Emirates. Cyrus holds an Associate’s Degree in F&B and a Diploma in Hotel Management from Les Roches Hotel Management School in Switzerland.

Charbel Khachan Group Executive Chef

Chef Charbel joined Shakespeare and Co in 2008, after a distinguished career in hospitality with over 20 years of experience in five star hotels including the Phoenicia and Vendome Intercontinental Hotel Group, Le Meridien, Marriott and Regency Palace. He holds a polytechnics degree in Hotel and Restaurant Management from Kafaat University in Lebanon, an Executive Master of Business Administration from the University of Atlanta, is a senior member of the World Association of Chefs and World Chefs Culinary judge.

Pascal Dupuis Executive Pastry Chef

Chef Pascal joined Shakespeare and Co. in 2006 to take the helm of the newly established Patisserie Division. He has had an exemplary career spanning two decades in prestigious establishments, such as the Cannelle Patisserie in Lebanon, Patisserie Thilloux and the Ritz Hotel in Paris, including a stint in the French President’s kitchen at the Elysee Palace. He has won a number of awards, including Meilleur Apprenti de France, and has designed custom cakes for celebrities, as well as prominent political and religious figures. Pascal holds a Brevet de Maitrise in Pastry.

Corina Carstea Human Resources Manager

Corina, a native of Romania, joined Shakespeare and Co. at its pre-launch stage in 2001 and rejoined in 2008 as Human Resources Manager. She has over eight years of experience in the hospitality industry in guest relations, finance and Human Resources. As part of her experience within the Jumeirah Group, she earned a certificate in Human Resources Management.

Arbindra Khatri Operations Manager

UAE/Franchises

A native of Nepal, Khatri attended Triviwan Univirsity where he pursued Graduate Studies in Commerce. After completing his management training, he landed on the shores of Dubai in 1997 and after a distinguished 4 year career at Hyatt, he joined Shakespeare in Co as one of the original pioneers. Possessing a knack for customer service and an eye for detail, he was assigned to head the opening teams for Al Attar Business Tower, Safa Center and The Village. He currently oversees operations for the entire UAE portfolio as well as Outside Catering.

Ala’ M. Jasser Director of Design

Ala’ brings 15 years of experience in the field of marketing and design, and holds an MBA in Marketing from the New York Institute of Technology and a B.A. in Economics from the University of Jordan prior to taking the helm of our Design Department in early 2016. Holding both Canadian and Jordanian citizenship, his career highlights include early stints in the marketing and public relations field, before venturing into his own business as a Creative Director and Brand Manager for a boutique design house, and high end fashion retailer.

Lal Ravindran Senior Finance Manager

A graduate of the University of Kerala in 1980, Lal’s experience in the field of Finance spans over 35 years. He spent the early part of his career with a Kerala State Electronics Development Corporation (KELTRON), starting as a Trainee, before eventually rising to the positions of General Accounts, and finally Accounts Manager . The association with Keltron endured until 2003 when he ventured to UAE where he served as an Accountant in a Design and Interior Furnishing Firm of a sister organization, before transitioning to Shakespeare and Co. in 2004.

Heloise Lambert Sales and Marketing Manager

A native of France, Heloise brings experience in Business Development, Events/Project Management and Marketing, her most recent stint handling Foodora’s Corporate Sales, with prior tenures with Ecoplage S.A as a Business Development Manager, and Cluster Marketing Executive of Brands and Designs for Hilton Worldwide. She holds a Master of Science in General Management from the Graduate School of Aix en Provence in France, and a Bachelor in International Business from the University of Central Missouri in the United States.

Key Personnel Bios


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Over the past 12 years, Shakespeare and Co. has developed a franchise model that is built on real experience and success. The Café Restaurant is the core franchiseable business, while the patisserie, floral and catering modules can all be added individually as the restaurant business grows large enough to support them.

Franchising

Shakespeare and Co.’s success is attributed to delivering quality food and service with a personal touch. After over a decade in business, the Shakespeare and Co. brand name has become synonymous with consistency, and now drives one of the strongest brand awareness levels in the region. These factors, combined with comprehensive support and turnkey implementation, make ownership of a Shakespeare and Co. franchise truly a rewarding investment.

Shakespeare and Co. @ The Pearl | Doha, Qatar


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Shakespeare and Co. has built a solid reputation as a reputable, quality conscious and customer-focused company. From a single restaurant in 2001, the company has established a dominant presence in the UAE F&B landscape while rapidly expanding across the MENA region. Future expansion plans into other emerging markets in the subcontinent, the Far East and Africa are in development. We provide comprehensive support – from site selection, to training of key personnel, providing full architectural drawings, to pre-opening assistance with deployment of trained task force personnel. Our passion and expertise have enabled us to thrive and ensure that our franchisees experience similar success. As our current franchisees will attest, our proven methodology of restaurant operation holds tremendous appeal, with the ultimate reward of sooner than expected return on investment.

Why franchise

Shakespeare and Co.?

Shakespeare and Co. @ The Wave | Muscat, Oman


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FEE STRUCTURE

- Varies depending on size of territory and expected number of outlets - Fee covers exclusive rights to use Shakespeare and Co. trademark, menu and concept in territory covered

by agreement - Only one master franchisee per territory

RECURRING FEES

- 6% royalty fee on turnover (after tax) non negotiable - USD $50,000 additional outlet opening fee

OVERVIEW OF STARTUP

COSTS

- Fit Out (Civil Works) - Kitchen Equipment - Furniture and Fixtures - Operation Equipment - IT, Point of Sale and Audio - Working Capital

$600,000 $135,000 $135,000 $50,000 $35,000 $100,000

INITIAL FEE

- Varies depending on size of territory and expected number of outlets

- Fee covers exclusive rights to use Shakespeare and Co. trademark, menu and concept in territory covered by agreement

- Only one master franchisee per territory

RECURRING FEES

- 6% royalty fee on turnover (after tax) non negotiable

- USD $50,000 additional outlet opening fee

Liquid assets are one of the primary indicators of whether or not a prospective franchisee is able to establish and operate a Shakespeare and Co. establishment. While total investment required can vary depending on each market, the average initial investment to open a typical 3,600 sq. ft restaurant is USD $ 1 million. A considerable portion of this cost can be derived from conventional sources. Shakespeare and Co. does not provide financing to franchisees, guarantee any note, lease or other documents, nor entertains joint venture proposals.


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While we expect our franchise partners to possess an intimate knowledge of the territory they are developing, the site selection process can be a daunting task. We advise on the viability of a potential site according to key criteria, and locations must be mutually agreed upon. Then the design process begins. Based on LOD’s provided by the franchisee, our in-house Architectural and Design Team undertake both the initial concept drawings, as well as the detailed concept drawings including full layouts (general, flooring, partition, ceiling and kitchen equipment), sectional elevations, detailed drawings and full 3D (3 dimensional) renderings required by the developer and the franchisee’s appointed contractor.

Site selection and the design

process

Sample 3-Dimensional Rendering | Shakespeare and Co. Erbil, Iraq


Page | 24

Above: Sample General Layout Plan Left: Sample Elevation


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PRE-OPENING CHECKLIST

- Site Selection - Architectural and MEP drawings - Interior Design - Hiring of Key Personnel - Construction - Furniture, Fixtures and Equipment - Pre-Opening Training - Task Force Deployment - Operations - Sales and Marketing Plan

The initial stages of establishing a restaurant operation is a stressful

period, even for the most battle-hardened. But from the moment the agreement is signed, our team of corporate staff commences their start-up phase support, providing counseling on site selection, training and

recruitment, purchasing of equipment, construction, and implementation of the concept’s standard operating procedures through

comprehensive, user-friendly reference materials and tangible, on-site support.

In the days preceding the opening, we deploy a Franchise Task Force to ensure the operation and employees are ready for the challenges ahead.

From product procurement, training on service fundamentals and guest relations, to operational efficiency, we ensure your team is well equipped

to succeed.

The lead up to opening

The key to success of a Shakespeare and Co. franchise is full implementation of standards of food, service and quality. We ensure this by training every new outlet opening team in every facet of the operation – from operation of equipment, food and beverage preparation, steps of service and effective guest relations, product knowledge, and administrative responsibilities and recordkeeping. There is no defined period as to how long our task force remains on the ground – we will remain until both franchisee and franchisor are confident the operation is stable and the staff are confident and capable of continuing on their own.

Service and Kitchen Operations

Training


Page | 26

LOCATION

- Selected by franchisee - Approved by corporate

ARCHITECTURAL

DRAWINGS

Done by Shakespeare and Co. and are included in initial franchise fee

MEP DRAWINGS

Are done by franchisee’s local consultant under advisory by Shakespeare and Co.

INTERIOR

DESIGN

All interior design planning and accessorizing performed by Shakespeare and Co.

CONSTRUCTION

Franchisee chooses contractor, Shakespeare will oversee civil works

FURNITURE, FITTINGS and EQUIPMENT

- Furniture is proprietary, designed and manufactured by Shakespeare and Co. - Light Operation Equipment [Crockery, glassware and cutlery] all provided by and purchased from

Shakespeare and Co. - Kitchenware can be purchased from Shakespeare and Co. or tendered to local suppliers - Kitchen equipment is recommended to be sourced locally, [for warranty & maintenance purposes]

but must meet Shakespeare and Co. standards and specifications

TRAINING

- Restaurant/General Manager and Head Chef/Kitchen Manager train on site in UAE for a minimum of 1-3 months with Director of Operations and Regional Chef de Cuisine

- Franchise partner responsible for airfare and salary – Shakespeare and Co. provides accommodations and meals for duration of training

TASK FORCE

- Service and Kitchen Task Force teams of experienced personnel will be deployed 3-4 days prior to opening date and will remain for as long as required

SALES and MARKETING

- Shakespeare and Co. will provide all artwork and advertising materials/content - Recommendations will be made on social, print and other media campaigns

Pre-Opening Activities


Page | 27

Other Considerations

- Establishing and operating a restaurant business is a capital-intensive venture. We provide expert guidance, from validating a franchisee’s feasibility studies, to guidance in maximizing sales and operational efficiency to increase profitability.

- Depending on the size of the market, the company may require the franchisee to open a

minimum number of outlets within a specified time frame. Each new outlet will receive pre-opening assistance from the franchisor.

- Recognizing that each franchise opportunity will be unique to a particular territory/situation, a party wishing to explore franchising opportunities with Shakespeare and Co. should embark on preliminary discussions to identify territorial requirements, restrictions, etc., and negotiate/amend details of the franchise arrangement to the satisfaction of both parties.

The company will continue to support the franchisee’s operation of the Shakespeare and Co. brand during the term of the license agreement through regular management inspections/evaluations, conducting mystery shopper visits, making recommendations on targeted sales and marketing campaigns, ongoing training support, marketing support, and providing the benefits of any new product and design development.

Post opening relationship


Page | 28

TIMEOUT ABU DHABI Restaurant Awards

Best Café

2012

The Timeout Award is the most coveted and prestigious accolade bestowed upon dining establishments in the city. Only the Top 5 restaurants in a given category are shortlisted.

TRIP ADVISOR Certificate of Excellence

Dubai | Abu Dhabi | Al Ain

United States

2012

The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.

TIMEOUT DUBAI Restaurant Awards

Best Family Restaurant

(Shortlisted)

2013

The Timeout Award is the most coveted and prestigious accolade bestowed upon dining establishments in the city. Being shortlisted is a distinction achieved by the Top 5 restaurants in a given category.

TIMEOUT ABU DHABI

Restaurant Awards

Best Café (Shortlisted)

2013

The Timeout Award is the most coveted and prestigious accolade bestowed upon dining establishments in the city. Only the Top 5 restaurants in a given category are shortlisted.

WHAT’S ON

Restaurant Awards

Best Café under 400 AED (Shortlisted)

2014

What’s On is the UAE’s best-selling entertainment magazine. Now in its thirteenth year, the awards are a celebration of the UAE’s cream of the crop in hospitality, entertainment and leisure.

Summary of

Awards and Recognitions


Page | 29

TRIP ADVISOR Certificate of Excellence

Dubai | Abu Dhabi | Al Ain

2014

The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.

MENAFA FRANCHISE

ASSOCIATION

Best Franchise Brand

2014

This prestigious accolade is awarded by the Middle East and North Africa Franchise Association - a membership organization of franchisors, franchisees, and suppliers.

TIMEOUT ABU DHABI

Restaurant Awards

Best Café (Shortlisted)

2014

The Timeout Award is the most coveted and prestigious accolade bestowed upon dining establishments in Abu Dhabi, the capital city of the UAE. Being shortlisted is a distinction achieved by the Top 5 restaurants in a given category.

TIMEOUT ABU DHABI

Restaurant Awards

Best Family Restaurant (Shortlisted)

2014

The Timeout Award is the most coveted and prestigious accolade bestowed upon dining establishments in Abu Dhabi, the capital city of the UAE. Being shortlisted is a distinction achieved by the Top 5 restaurants in a given category.

CATERER MIDDLE EAST

Power 50

Dr. Edward Saad Ranked # 1

2015

Caterer Middle East is one of the hospitality industry’s most respected and widely read publications, and their annual Top 50 – now in its 3rd edition – recognizes the industry’s most powerful and influential people in the region. Our founder and Chairman Dr. Edward Saad was awarded the #1 position in the “Independents” Category.

SUPERBRANDS UAE

2016

UAE Superbrand

2016

The Superbrands organization, established in 1994, is an independent arbiter on branding, spanning over 90 countries across the world. Its membership programs pay tribute to the world's leading brands, as selected by experts and consumers. and aims to identify brands that perform above and beyond other brands within their respective markets.

https://en.wikipedia.org/wiki/Organization#Committees_or_juries


Page | 30

WEBSITE www.shakespeare-and-co.com

HEAD OFFICE

30th Floor, Al Saqr Business Tower Sheikh Zayed Road, Dubai P.O. Box 73244 Phone: +971 4 329 10 40 Fax: +971 4 329 10 50 Email: [email protected]

GENERAL MANAGER

Gaetan Herve Mobile: +971 50 459 65 22 Email: [email protected]

REGIONAL

DIRECTOR OF OPERATIONS

Cyrus Graesslin Mobile: +971 56 603 47 79 Email: [email protected]

SALES AND

MARKETING MANAGER

Heloise Lambert Mobile: +971 50 107 44 84 Email: [email protected]

Contact Information

mailto:[email protected]

mailto:[email protected]

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