MONTGOMERY COUNTY COUNCIL R OCKVILLE, M ARYLAND R OGER B ERLINER C HAIRMAN C OUNCILMEMBER T RANSPORTATION, I NFRASTRUCTURE D ISTRICT 1 E NERGY & E NVIRONMENT C OMMITTEE STELLA B. WERNER OFFICE BUILDING 100 MARYLAND AVENUE, 6 TH FLOOR, ROCKVILLE, MARYLAND 20850 240-777-7828 OR 240-777-7900, TTY 240-777-7914, FAX 240-777-7989 WWW.MONTGOMERYCOUNTYMD.GOV December 2, 2015 Mortimer Downey, Chair Board of Directors Washington Metropolitan Area Transit Authority 600 5th Street, NW Washington, DC 20001 Dear Chair Downey, We are writing concerning an issue that affects thousands of Montgomery County commuters every day and poses significant safety and customer satisfaction concerns. Today, at rush hour, the Shady Grove Metro Station's platform fills up with commuters exiting trains. Residents have raised to us their experiences waiting minutes to exit the station and feeling particularly unsafe when they are stuck at the edge of the crowd just inches from the edge of the platform. Luckily, WMATA has identified both short-term and long-term solutions to addressing this concern. We would ask you to support funding to implement Alternative 1A, as proposed in the Shady Grove Station Capacity Improvements Study, which would add an additional staircase to improve circulation and safety. Though there are certainly many wise investments for Metrorail to make at this time to improve safety, reliability, and the customer experience, the issues at Shady Grove are among the most critical for any Red Line station in Montgomery County. It was a major topic of concern raised by residents at the forum that the Council held in July on Metro's current challenges and future possibilities. Additionally, overcrowding on platforms throughout the system is now the subject of an FTA investigation. Therefore, we urge you to take the steps necessary to move this project forward. As Metro looks to overcome its present difficulties, it needs to show the public it is responsive to the major concerns of its customers, the riding public. Improving Shady Grove in this way would give tangible evidence that Metro is committed to providing a better rider experience. We thank you for your consideration of this important project and look forward to your response. If there are ways that we can help to build support for this project in Maryland, please let us know.

Shady Grove Metro

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Shady Grove Metro

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MONTGOMERY COUNTY COUNCIL R O C KV IL L E , MAR Y L A ND

RO GE R BE R LIN E R CH AIR M AN

CO UN C ILM E M B E R T R AN SPO R TAT IO N , I N FR ASTR UC T UR E

D ISTR IC T 1 ENE R G Y & EN VIR O N M EN T CO MM IT TE E

STELLA B. WERNER OFFICE BUILDING 100 MARYLAND AVENUE, 6TH FLOOR, ROCKVILLE, MARYLAND 20850

240-777-7828 OR 240-777-7900, TTY 240-777-7914, FAX 240-777-7989 WWW.MONTGOMERYCOUNTYMD.GOV

December 2, 2015

Mortimer Downey, Chair Board of Directors

Washington Metropolitan Area Transit Authority

600 5th Street, NW Washington, DC 20001

Dear Chair Downey,

We are writing concerning an issue that affects thousands of Montgomery County commuters

every day and poses significant safety and customer satisfaction concerns. Today, at rush hour, the Shady Grove Metro Station's platform fills up with commuters exiting trains. Residents have raised to

us their experiences waiting minutes to exit the station and feeling particularly unsafe when they are

stuck at the edge of the crowd just inches from the edge of the platform.

Luckily, WMATA has identified both short-term and long-term solutions to addressing this

concern. We would ask you to support funding to implement Alternative 1A, as proposed in the Shady Grove Station Capacity Improvements Study, which would add an additional staircase to improve

circulation and safety. Though there are certainly many wise investments for Metrorail to make at this

time to improve safety, reliability, and the customer experience, the issues at Shady Grove are among the most critical for any Red Line station in Montgomery County. It was a major topic of concern

raised by residents at the forum that the Council held in July on Metro's current challenges and future

possibilities. Additionally, overcrowding on platforms throughout the system is now the subject of an FTA investigation.

Therefore, we urge you to take the steps necessary to move this project forward. As Metro looks to overcome its present difficulties, it needs to show the public it is responsive to the major concerns

of its customers, the riding public. Improving Shady Grove in this way would give tangible evidence that Metro is committed to providing a better rider experience.

We thank you for your consideration of this important project and look forward to your response. If there are ways that we can help to build support for this project in Maryland, please let us know.