Industry and Infrastructure

Case Study Commend UK

Sewerage and Water Treatment PlantsNorthumbrian Water Group (NWG), UK

Security and Communication

Photos: Commend UK / Northumbrian Water Group

By implementing the VirtuoSIS solution NWG have saved upwards of

£ 3,500 per remote site and upwards of £ 3,000 at the HQ end when

a remote site is added. The power consumption has been reduced

by 40%. The solution has resulted in a scalable, cost effective,

networked infrastructure.

Customer

Northumbrian Water Group, UK Project Type

Infrastructure re-designTechnical Data

1x VirtuoSIS Server4x IS300 Servers6x Master stations, Series WS and Series EE20x Call stations, video and audioIntegration into the VoIP Telephone SystemInterface to a Building Management System

The ChallengeProject Details

The Outcome

Commend UK, a leading Integrated Intercom solutions provider, has

been chosen by Northumbrian Water Group (comprising Northumbrian

Water and Essex & Suffolk Water) to provide a cost effective, highly

scalable, networked security intercom solution that linked their

remote sites to their central operating points in Durham, Sunderland,

Teesside and Hanningfield in Essex. Some of the remote sites had to

have local disaster recovery in case of a network failure as 365, 24/7

operation is required. All this had to be achieved as well as reducing

their total cost of ownership and ensuring a future proof solution was

installed.

Case Study Commend UKSecurity and Communication

Northumbrian Water Group operates in the north east of England,

where it trades as Northumbrian Water, and in the south east of

England, where it trades as Essex & Suffolk Water.

Northumbrian Water provides water and sewerage services to

2.7 million people in the north east of England with an operating area

of 9,422 km2 through 16,965 km of mains and 29,724 km of sewers.

The major population centres of Tyneside, Wearside and Teesside are

their main area but Northumbrian Water also serve large rural areas

in Northumberland and County Durham (provision of waste water

services only in Hartlepool).

Essex & Suffolk Water provides water services to 1.8 million people

with an operating area of 2,892 km2 through 8,580 km of mains.

The Solution Short Profile of NWGCommend UK along with 2020 Vision Technology designed a solution

based around Northumbrian Water Groups existing virtual environment.

By installing a single Commend VirtuoSIS Software Server on their

VMware infrastructure at the central NWG Headquarters it gave them

the capacity for 25,000 networked subscribers.

The intercoms on the remote sites were programmed to feed back

to the VirtuoSIS which in turn negated the need for remote hardware

servers on the local site. Disaster recovery was built in to high priority

remote sites by way of a small IP server that gives the remote sites

local control in case of a network failure.

Disaster recovery is automatically built into the VirtuoSIS at the

headquarters by utilising the high availability that VMware offers. This

also ensures that live backups are constantly taken and you have the

ability to work on the server with no down time.

Software Intercom Server

100% software-based Intercom Server

Ready for VMWare, Citrix and Hyper-V

Flexible licensing options – expandable at a mouse click

Ultimate availability and security

Up to 25,000 subscribers

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Security and Communication for Public Utility FacilitiesProducts and Integration for a true end-to-end solution.

After a process of critical assessment NWG chose the Commend system as our preferred option when embarking on the development of our intercom systems. The solution has provided significantly increased flexibility in our capability to manage and operate the system as well as much improved quality of the solution experienced by our operators.

Kevin MorellBusiness Continuity Manager

A strong worldwide network.Commend is represented the world over by local Commend partners, ensuring enhanced security and communication with tailored Intercom solutions.

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www.commend.com

Secure communication systems by Commend

Can you imagine a system that millions of people rely on every day,

where every word has to count? This is the world of Commend!

Secure, reliable communication is our passion.

As global market leader with over 40 years’ experience in developing

voice technology, we have integrated video and interfaces to third-

party equipment that complies with international norms and standards.

Commend is the natural choice for hands-free voice communication

systems all over the world.

Real life still makes for the best stories

How do Commend solutions cope with the tough real-life communi-

cation and security challenges at thousands of locations all over the

world? Real-life answers to this question are provided by the many

case studies on customer projects. They are available as downloadable

PDF files in German, English and local languages.

Your local Commend contact person will be happy to answer any

further questions regarding individual solutions.

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