1

Otherresourcesinstep1f:

• VideoexplaininghowtomanagetheTechnicianRevenueCalculator

• TechnicianRevenueCalculatortemplate(Excelfile)

SettingstaffoutputtargetsDoesyourstaffknowwhatisexpectedofthem?Theresponsestothequerywillbeanythingfrom‘No,notreally’to‘Justfixcars’.Mostgoodworkshopsdohaveaformofjobdescriptionandagreementinplacethatspellsouttherequirementsoftherole.Howevermostofthesejobdescriptionsfailtomentiontherequiredoutputofstaffmembers,andthisisamajorflaw.Atechnician’sprimarilyroleistoselllabourand,luckily,labourismeasurable.Everytechnicianwhospendstimeonthefloorshouldknowwhatoutputisexpectedofthem.Somewouldperhapscallthisunfair,becausesurelytechnicianoutputwilldependonhowbusytheworkshopis,andisn’tthatalittleoutoftheircontrol?Theanswerisno.Everyotherindustrysetstargetsforstaff,andthesetargetsarenotnecessarilyconnectedtoexternalforcessuchastheeconomy,or,inthecaseofworkshops,thesuccessorotherwiseofthemarketingcampaigntoattractcustomerswithbrokencars.Availablefordownloadatwww.tatbiz.net.au/resourcesthereisaTechnicianRevenueCalculatorthatcanbeusedtohelpworkshopsforecastoutputexpectationsfortheirtechnicians.Ashortvideodemonstrationisincludedtoshowhowthecalculatorisused.Whenforecastingoutputtargetstakethesepointsintoaccount:

step 1 – Understanding your numbers

- how to calculate key numbers and monitor them weekly through your financial dashboard

step 1f Setting staff output targets

2

1) Howmanylabourhoursonaveragehaveyourtechniciansbeenproducingeachweek?Ifit’s

currently20hoursaweekthereisnopointaimingfor40hoursnextweek.Thetargetsneedtoberealistic,somaybeupto30hourswouldbeamoreachievabletarget.Once30hoursisachievedmaybe35hoursbecomesthenexttarget.Ifyoudon’tknowtheanswertothisquestion,thesooneryousetupasystemtomeasureproductivehoursforallstaff,thebetter.

2) Whatareyourtechnicians’qualificationlevels?Individualproductionexpectationsshouldvarydependingonthequalificationlevel.Afirstyearapprenticeshouldnotbeexpectedtoproducethesamelevelofoutputasaqualifiedtechnician.

3) Whatotherrolesdoyourtechniciansperform?Ifyouhaveaqualifiedtechnicianwhomanagestwofirst-yearapprenticesandspendsmostmorningsansweringthephones,youshouldnotexpectthesamelevelofoutputasatechnicianwhois100percentdevotedtofixingcars.

Thereisnowrongorrightnumberforoutputtargetsfortechnicians.Targetswillobviouslyvaryfromworkshoptoworkshop.However,toanswerthequestionyoumaywellbethinking:Yes,thereareindependentworkshopsouttherewhohavetechniciansachieving100percentproductivity.Thisisnotachievedovernight,butitdoesprovethatwithhardwork,qualityworkshopproceduresandgoodworkflowitcanbeachieved.Itwillnotbesurprisingtolearnthatthosetechnicianswhoareachieving100percentproductivity,knowexactlywhatisexpectedofthem.Sohere’sthechallenge.Inthenextfourweeks,buildoutputtargetsforeveryoneonthetoolsinyourworkshopsothattheyknowwhatoutputyouexpectofthem.Theplacetostartiswww.tatbiz.net.au/resources

Just go for it!