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Presented by: Thomas Kruckeberg,University of Iowa
Lawrence J. Lockwood,
University of Iowa
Monday, March 14, 2011 M1:08:00 AM – 09:15 AM
Session ID 145
AACRAO Seattle 2011 Session ID: 145
Session Rules of Etiquette
Please turn off your cell phone/pager.
If you must leave the session early, please do so as discreetly as possible.
Please avoid side conversation during the session.
Thank you for your cooperation!
AACRAO Seattle 2011 Session ID: 145
Introduction
Discuss retention issues at the University of Iowa
What the Registrar’s Office did to help
Where we are today
Future issues related to our retention effort
AACRAO Seattle 2011 Session ID: 145
Benefits: An Understanding of… What effects retention
How you can identify at-risk students
What can be done on a low-cost budget
AACRAO Seattle 2011 Session ID: 145
Increase retention
Increase graduation rate
Decrease time to degree (reducing a student’s college expenses)
Institutional Goals for Student Success
AACRAO Seattle 2011 Session ID: 145
Why Those Goals? Student Success Team initiated goals
Good use of campus resources
Being responsive to the people of Iowa and thestate legislature
Improve our public image
Meeting new federal expectations
Increase revenue(Provost estimates that a 1-percent increase in retention would result in a$2 million increase in annual income.)
It’s the right thing to do
AACRAO Seattle 2011 Session ID: 145
Fall First-time Student Enrollment(2002 – 2010)
3400
3600
3800
4000
4200
4400
4600
4800
2002 2003 2004 2005 2007 2008 2009 2010
All First-Time Students
Degree Seeking First-Time Students
AACRAO Seattle 2011 Session ID: 145
Fall First-time International Student Enrollment
(2002 – 2010)
0
50
100
150
200
250
300
350
400
450
2002 2003 2004 2005 2007 2008 2009 2010
First-time students
First-time full-time students
AACRAO Seattle 2011 Session ID: 145
First-Year Full-time Students with one or more D or F grade reported at midterm
* Percent of students without a D or F report are not displayed.
**About 10.5% of these students will not return for the second semester.
AACRAO Seattle 2011 Session ID: 145
Phone Survey of First-time Full-time students
In January 2011, we did a phone survey of all first-time full-time students that did not return.
The response rate was 67 percent.
AACRAO Seattle 2011 Session ID: 145
Current Status?
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
A = Student full-time
B= Employed full-time
C = Part-time employed/student
D = Caring for home/family
E = Armed Services
F = Other
AACRAO Seattle 2011 Session ID: 145
What schools did they go to?
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
50.00%
Private Iowa College Other Regents School Iowa Community College Out of State
AACRAO Seattle 2011 Session ID: 145
SST Initiative: “Pick One”(link to: http://www.uiowa.edu/admissions/undergrad/majors/pick-one.htm)
Pick One is an SST-initiative to communicate the UI’s expectation that all first-year students get involved in an activity to enrich their educational experience.
AACRAO Seattle 2011 Session ID: 145
SST Initiative: “The IOWA Challenge”(link to: http://thechallenge.uiowa.edu/)
The IOWA Challenge expresses important principles that help students succeed in the classroom and beyond.
AACRAO Seattle 2011 Session ID: 145
Communication
Financial
Lack of a centralized resource
Registration blocks/holds
Institutional bureaucracy
Perceptions
Student Success Barriers
AACRAO Seattle 2011 Session ID: 145
Immunization documents*
Missing final transcript
Code of Student Life infractions & harassment training (nformd.net)
Poor scholarship*
Undeclared a major after 72 credit hours
Overdue university bill*
Advising
OISS failed check-in
English evaluation
* Registration barriers addressed by the Registrar’s Office
Student Registration Barriers
AACRAO Seattle 2011 Session ID: 145
Percent of First-Time Students having One or More Registration Block(s)
(First week of December)
* Percent of students without a financial hold are not displayed.
AACRAO Seattle 2011 Session ID: 145
First-Time Full-time Students with an Overdue U-Bill Restriction
(Last Monday in November Fall 2009 – Fall 2010)
* Percent of students without a financial hold are not displayed.
** About 11% of these students will not return for the second semester.
AACRAO Seattle 2011 Session ID: 145
Student record data warehouse
Telephone
Volunteers
Relationships with other offices
Available Tools
AACRAO Seattle 2011 Session ID: 145
Use data already available
Improve communication with students
Involve advisors providing more data
Involve collegiate offices
Involve Student Housing staff to help communicate with students
Involve other campus offices
Increase interest in the Early Intervention Team
Solutions
AACRAO Seattle 2011 Session ID: 145
Typical Data Sharedwith Colleges and Advisors
ID
Previous cumulative GPA
If student had D or F notices at midterm
Current session GPA
Probation status
College
Major
Advisor
Outstanding U-bill
Registration block code
Cumulative ACT score
Address
Phone
Dorm
AACRAO Seattle 2011 Session ID: 145
Communication Plan for Fall 2010 Aug. 1 Letter to continuing students from the Registrar Aug. 15 Welcome for all students – reminders Aug. 23 Financial hold letter Sept. 1 Immunization hold letter to freshmen, transfers Sept. 1 Other holds, as appropriate Sept. 5 Deadline letters, drop/add, refunds, W’s Sept. 25 Financial holds for freshmen, sophomores, transfers Oct. 1 Immunization hold letter Oct. 15 Last drop date for courses notice Oct. 23 Financial hold data letter – financial aid
Immunization hold letterSexual harassment training letter
Nov. 8 Those who have a way to pay, have filed financialaid $1,000, $1,000 +
Nov. 15 Financial hold letter Nov. 30 Holds and not registered letter – develop list to call Dec. 6 List to Advising, list to Housing Dec. 13 Non-registration letter – financial hold
AACRAO Seattle 2011 Session ID: 145
Example: Monitor overdue U-Bill Queried for students with various levels of
overdue bills
Passed data to Student Financial Aid Office to evaluate if students had filed for financial aid
Check for pending unreleased funds
Has student completed FAFSA?
E-mailed students repeatedly reminding them of options
Worked with auditors and students to arrange formethod/extension to pay overdue bill
AACRAO Seattle 2011 Session ID: 145
Example: Unexpected Drop in Scholarship Used data warehouse to identify students that
had a sudden drop in GPA
Provided a list of the identified students toCLAS Dean’s Office
Determine reason for a GPA drop
Academic
Non-academic
Family issue
Emotional/health problem
• Created an Early Intervention Team• Started steps toward early identification of at-risk
students• Created of a Retention Office as part of the new
University College Office• Central administration invested funds in this project
AACRAO Seattle 2011 Session ID: 145
Percent Attrition Between First Fall andSpring Sessions for First-time Full-time Students
(2004–2010)
AACRAO Seattle 2011 Session ID: 145
Six-Year Graduation Rates for First-Time Full-time Students
(Cohorts 2000–2004)
AACRAO Seattle 2011 Session ID: 145
Second-Year Retention Rates for First-time Full-time Students
(Cohorts 2000–2009)
AACRAO Seattle 2011 Session ID: 145
Future Steps Add to our Early Intervention Team
Increase early identification of at-risk students
Easy to use tool/program/database to collect and manage follow-up for students identified as at-risk
Increase faculty involvement
AACRAO Seattle 2011 Session ID: 145
Future Issues Increased retention means increased students
Increased retention means increased at-risk students
More volunteers needed
More classroom space needed
More instructional resources needed
More financial aid resources needed
More data means more management/analysis
Continued central administration interest & support
AACRAO Seattle 2011 Session ID: 145
Summary You can make a difference
Use the data available to you
Get campus interested
Use volunteers
AACRAO Seattle 2011 Session ID: 145
Thank You!
Thomas KruckebergSr. Associate Registrar, University of Iowa
Lawrence J. LockwoodAssistant Provost for Enrollment Management and
University Registrar, University of [email protected]
Please complete the class evaluation form.
Session ID 145