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District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 1
District Level Management NTD Training Course
Module 10 Monitoring and Evaluation
Session 10.7
Feedback
Revised:29.6.2015 (Global version)
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 2
District Level Management NTD Training Course
Session 10.7: Purpose
• To highlight the vital role of feedback and encourage its use at district level for supporting programme performance.
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 3
District Level Management NTD Training Course
Learning objectives
Trainees should be able to explain
• Why feedback is essential ?
• Who should receive feedback?
• How should feedback be provided?
• When should feedback be provided?
• How feedback mechanism is practiced?
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 4
District Level Management NTD Training Course
Why Feedback?
• Data is collected for action: all NTD stakeholders have action to take.
• Feedback increases long term commitment of all
stakeholders, avoiding tiredness and loss of interest in the long term
• Increase ownership of the program: when you (district, communities, department) understand NTDs as a problem in your locality/area, you will demand solutions for it.
District Level Management NTD Training Course
District Level Management NTD Training Course
Information FLOW
From the LOCAL communities/schools To the HQ
Districts National
MOH RO
District Level Management NTD Training Course
National authorities, WHO, NTD partners, Treated Communities, Schools, etc.
Stakeholders
District Level Management NTD Training Course
NTD Stakeholders - Global partners
District Level Management NTD Training Course
Spectrum of Stakeholders - Very wide
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 10
District Level Management NTD Training Course
Decide whom you should feedback
• Consider all stakeholders at district level : What information do they require?
• Use standardized report format your reports to be useful for several partners
• Provide simplified summaries in locally appropriate format for communities
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 11
District Level Management NTD Training Course
Discuss examples of feedback in your country
• Communities?
• Districts?
• Regions?
• National level?
• WHO Global/Regional levels – Joint Reporting Form – to WHO (RO, HQ): Reports including in
global reports and summaries: Weekly Epidemiological Records, PCT Databank, Global Health Observatory, Bi-annual NTD reports
How can these be better?
What are the most effective & sustainable methods?
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 12
District Level Management NTD Training Course
Planning for Feedback
• Who should receive feedback of NTD programme results and outcomes?
Some examples:
1. District MoH sub-structure
2. Departments of Education, WASH etc
3. Communities
4. Implementation partners at district level
• It should be included as a specific activity in district PLANs and BUDGETS during micro-planning
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 13
District Level Management NTD Training Course
Feedback - How are you going to do it?
What message do they need to receive? – Achievements:
• Progress to treatment coverage goals
• Morbidity management
• Supportive measures implemented
• Protective value to community
• Volunteerism
– Challenges:
• Compliance
• Hard-to-reach
• Community cooperation
Always end with a positive
message/slogan
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 14
District Level Management NTD Training Course
Audiences to target for feedback
Multiple channels and multiple levels
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 15
District Level Management NTD Training Course
Adapt the feedback to the different audiences
• Formal reports
• Pamphlets/flyers
• Posters
• Media announcements & programmes
• Personal communication to community authorities and opinion leaders
• Prizes and awards for good performance
• Review meetings
• Etc.
Insert images (as applicable to this country)
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 16
District Level Management NTD Training Course
Timing for Feedback
• When ?
– Don't delay sharing information
– Shortly after treatment rounds
– Wherever possible, immediately after the activity – e.g. preliminary results from surveys
– Repeat before next round
– Also, schedule feedback purposefully (even in absence of major visible activities), to keep stakeholders and endemic communities informed
District Level Management NTD Training Course Meeting NTD STAG, 29-30 April 2013, Geneva, Switzerland 17
District Level Management NTD Training Course
Session 10.7: Key messages
• Feedback is an essential element of an NTD programme
• District NTD managers or supervisors are responsible to provide feedback
• Stakeholders should know
- how the programme progressing;
- where they are; and
- where to go next in terms of expectations and goals.
• Feedback is a useful tool for indicating
- whether the programme activities are in the right direction
- what changes are needed for improving programme
performance