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Session 1 – Digital Advancements in Career Development
Your speakers;
• Sandra Cheyne Skills Development Scotland
• Derek Hobbs Careers Wales
• Frances O’Hara Department for Economy Northern Ireland
• Joe Billington National Careers Service
•I
Digital Offer - My World of Work
My World of Work has helped develop Career Management SkillsIndividuals Parents Partners84% 84% 89%
Digital Reach - Recent developments
Title
Big Data - Scottish Evidence BaseB
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Through all of this change, individuals have the potential to realise an identity that is aspirational -
we must be prepared to enable them
Technological Innovation
Enduring values ofSocial Justice
Equipping to seizeOpportunities of the future
Remain Open, inclusive and welcoming
Thank you
+447880 786 937
Careers Wales Digital
Derek Hobbs FIDM FCIM Interim Business Transformation Director
Changing Lives – The Strategic Vision 2017-20
Even greater use of digital technology
• Background Information
• “Changing Lives” – Digital First
• The Case for Change - An Expanding Brief
• Competitor Analysis
• Research findings
• New Vision for next 3 Years – Omnichannel &
Customer Focus
• What’s new?
Our Audience13-18 16-Retirement3-13
The Case for serving a wider audience:
• Customer Research
• The ever changing economic base
• The evidence – Career Check
• The new curriculum for Wales
• Working Wales
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School Research -Potential new technology to help deliver employer engagement activity was in principle well received. Virtual reality software was viewed most positively with 7 in 10 describing it as
extremely or very appealing.
A number of practical reservations about using such technology including whether they would have technology in-house and sufficient internet access to make full use of these options as well as being able
to timetable it.
Pupil Research- As you would expect there was a positive response to receiving information and advice via a range of digital channels
Education Business Partnership Research
CompetitorAnalysis
Our Omnichannel Ambition
our customers our customers
F2F
F2F
BUZZ
Frances O’HaraCareers Strategy, Performance and Delivery
Preparing for Success 2015-2020A Strategy for Careers Education and Guidance
The overall vision is that through the implementation of the Careers Strategy and associated action plan, young people and adults are able to develop the skills and confidence to realise their full potential and follow the career path which enables them to contribute to their community and to support the economic development and prosperity of NI.
Preparing for Success 2015-2020A Strategy for Careers Education and Guidance
Policy Commitment 2 – E-Delivery and LMI
Access to careers services will be improved through the use of new and innovative delivery channels, including online web chat and social media to allow clients to access services at a time and place that meets their needs, improving customer satisfaction and cost efficiency. This will include on line robust user friendly and up to date labour market information.
Developments to date…
Introduction of Laptops
Careers Webchat & Establishment of a Digital Hub
‘Ask a Question’ Online Enquiry Form
Online Quiz – Subject choices at Year 10
Careers Videos
Online Application for Careers Guidance (Year 12)
Connect to Success: Online Opportunities for Work Experience & Apprenticeships
Social Media – YouTube, Facebook, Twitter, Instagram, LinkedIn
Over 490,000 hits on Careers Service webpages on
nidirect
2,100 webchats received
1,400 email queries answered
6,500 telephone queries answered
Over 300 employers registered with Connect to Success
with approx. 75 live work experience / apprenticeship opportunities currently being advertised.
Careers Service – Year at a Glance
Current and Future Projects…
Small Business Research Initiative (SBRI): An innovative approach to government procurement, co-ordinated through Innovate UK and managed in Northern Ireland through the Department for the Economy and Department of Finance. It enables a fast-track process, particularly suited to small, medium enterprises.
Careers SBRI Challenge: to explore the potential to introduce interactive technologies aimed at enhancing the careers guidance experience for young people with Autism Spectrum Disorder (ASD) and to support successful transition into the workplace. (Phase 1 –March 2020)
Current and Future Projects…
Virtual Reality: Exploring VR technology as a means of engaging clients and providing virtual experiences as a career discovery tool. (Scoping – March 2020)
Client Management System: Replacement of current client database and exploration of a Careers specific system (TBC)
National CareersService
Digital tools
Careers eco-system
Users of our service are either:
Or people who use our service to support others
We build our service around our users’ needs
Citizens who need Information, Advice and Guidance for themselves
Intermediaries
Primary users
Career Adviser Parent Employer Teacher
Professional careers advisers
Dispirited TrappedOn track Seeking changeFacing decisions In crisisFixatedWould if I
couldFixated
Tools
Webchat, social media, bots
Session 1 - Question Time
• Sandra Cheyne [email protected]
• Derek Hobbs
• Frances O’Hara [email protected]
• Joe Billington [email protected]
Session 1 - Question Time
• Sandra Cheyne [email protected]
• Derek Hobbs
• Frances O’Hara [email protected]
• Joe Billington [email protected]
www.dmhassociates.org
