SERVICES SLA / DESCRIPTION OF SERVICES

∑ Round-the-clock access to the technical support on phone lines.∑ This contract includes labour + Spare Parts. (Batteries excluded).∑ Guaranteed 4-8 hour response time & 8-16 hours resolution time. If

problem is not solved within permissible resolution time, Omaxe will provide a suitable standby.

∑ Travelling time included within 25 kilometres radius from UPS Service centre.

∑ Guaranteed availability of genuine parts∑ Half yearly Preventative Maintenance visit, in normal business hour

(10 X 6). Extra preventative maintenance visit at reduced rates for labour and travel expenses.

∑ Batteries Check included, Replacement on chargeable basis.∑ Payment: Annually advance against invoice.∑ Service timings: Onsite support on all Business days, Monday to Saturday (10:00AM to

06:00PM).∑ AMC includes solving the reported UPS�s complaints as and when required including

replacement of parts/components/modules etc. at free of cost.∑ In case of PCB/Module/Unit replacement, customer has to return the faulty

PCB/Module/Unit.∑ AMC Period: One Year from the date of signing the agreement.∑ All standard Major Force conditions are applicable.∑ Zero defect quality service for complete satisfaction and peace of

mind.∑ If the call is locked on Friday post 3pm then it will be attended on high priority on Friday

evening or on Saturday.∑ If the call is logged on Saturday then it will be attended either on same day or on coming

Monday. (Excluding 2nd and 4th Saturdays).

Exclusions: The following will be outside the scope of this Agreement and Omaxe shall not provide any repair/replacements in respect of the same:

∑ Batteries are excluded in above proposal. ∑ Any other accessory like: - Stabilizer/isolation transformer/charger are not considered

and separate revised quote to be takes if such parts to be covered.∑ Cables, Links, Switch Gears and Wound Components such as isolation Transformers &

Chokes.∑ UPS burning / any failure due to mishandling of product.∑ Damaged / missing part support not covered.∑ Earthing to be managed by customer (not included in the given offer).∑ Any damage/Change by third party will be repaired on chargeable basis.∑ Damages due to Natural calamities.

∑ Ageing issue and Any civil & structural work.

The company shall contact the following person for logging complaint for redressal of any grievance in respect of the service rendered under this aggrement:-

1. Service Centre No. – 011 4101 90162. Mr. Bhupendra Tyagi – 98109571003. Mr. Sanjeev Sharma - 99105762774. Mr. Mukesh Chandra - 9810049175