Services Master Data Overview

SAP Best Practices for Services Industries V1.605

© 2011 SAP AG. All rights reserved. 2

Product HierarchyLogistics

00001

Top Level

00001B0001

Products A

(Manufact./Trade)

00001B0002

Products B

(Services)

00001B000100000001

Products A.01 (MTO)

00001B000100000002

Products A.02 (MTS)

00001B000100000003

Parts A.03

00001B000200000001

Products B.01

00001B000200000002

Products B.02

Level 1

Level 2

Level 3

Product Hierarchy Level 3

Product GroupLevel 2

CO-PA

SOP Interface

All material master records assigned to product hierarchy level 3

This data is created in BB 104

© 2011 SAP AG. All rights reserved. 3

Product GroupServices

Material Group YBSV01

Service Materials Service MasterSpare Parts

Material*:D210, D211D305, D306, D307, D308D400, D401, D402D500, D502, D503, D504, D505,D506, D507, D508D600, D610, D464

Material*:40000104000020

Material*:H300, H464

* All materials used are assigned to a material group

Plant1000

Level 1

Level 2

This data is created in BB 263 & 276

Material Group YBSVM1

© 2011 SAP AG. All rights reserved. 4

Employee/Sales RepresentativeServices

999104 – 999105EmployeeActivity Type YS01 (Junior Consultant) Cost Center 1321

Used in Engagement Management Scenarios

999106 – 999107EmployeeActivity Type YS02 (Senior Consultant) Cost Center 1321

Used in Engagement Management

Scenarios

999204

EmployeeActivity Type 102 (Service Specialist) Cost Center 1321

Used in Service Management Scenarios

Created in BB 262

© 2011 SAP AG. All rights reserved. 5

999911 - 999913External Consultant

created as Employee

No Activity Type Cost Center 1321

Used in Engagement Management Scenarios

Created in BB 279

Employee/External ConsultantsServices

999921 – 999923External Consultant created as Employee

No Activity Type Cost Center 1321

Used in Service Management Scenarios

© 2011 SAP AG. All rights reserved. 6

HCM/MRS Master Data Organizational management

Qualification catalog

This master data is created in BB 262

Consulting

Consulting (external)

Used in Engagement Management Scenarios:438

Technical Services

Technical Services

(external)

Employees999921 - 999923

Employees999911 - 999913

Employees

999101 - 999107

Employees999201 - 999204

© 2011 SAP AG. All rights reserved. 7

HCM/MRS Master DataQualifications

Qualification

This master data is created in BB 262

Catalogs Matrices

Used in Engagement Management Scenarios:438

Resource profiles Requirement profiles

YS_CONSLVL

YS_CONS

YS_SERVLVL

YS_SERV

Available on

1) Network activities

2) Service order operation

YS_CONSLVL

YS_CONS

YS_SERVLVL

YS_SERV

Employees:

999101 - 999107

999911 – 999913

999201 – 999204

999921 - 999923

© 2011 SAP AG. All rights reserved. 8

Project System Master Data WBS Elements Structure

Standard NetworkC-XXX (C-267, C-268, C-269, C-270, C-464)C-XXX-01, PHASE 01 - Setup

Standard NetworkC-XXX

(C-267, C-268, C-269, C-270, C-464)C-XXX-02, PHASE 02 - Business Blue Print

Used in Engagement Management Scenarios:267, 269, 434, 435, 438 & 464

This master data is created in BB 264, 269 & 435

Standard NetworkC-XXX

(C-267, C-268, C-269, C-270, C-464)C-XXX-03, PHASE 03 – Realisation & Testing

Standard NetworkC-XXX

(C-267, C-268, C-269, C-270, C-464)C-XXX-04, PHASE 04 – GoLive & Support

© 2011 SAP AG. All rights reserved. 9

Project System Master Data Standard Networks

C – XXX(C–267, C–268, C–269)Standard WBS Elements

This master data is created in BB 264 & 269

C-XXX-0100Phase 01, Senior Consultants

C-XXX-0110Phase 01, Consultants

Used in Engangement Management Scenarios:267, 269, 434 & 438

C-XXX-0200Phase 02, Senior Consultants

C-XXX-0210Phase 02, Consultants

C-XXX-0410Phase 04, Consultants

C-XXX-0310Phase 03, Consultants

C-XXX-0300Phase 03, Senior Consultants

C-XXX-0400Phase 04, Senior Consultants

© 2011 SAP AG. All rights reserved. 10

Project System Master Data Standard Networks

C – XXX(C–270, C-464)Standard WBS Element

This master data is created in BB 264

C-XXX-0010Phase 1

C-XXX-0020Phase 2

Used in Engangement Management Scenarios:435, 438 & 464 C-XXX-0030

Phase 3

C-XXX-0040Phase 4

© 2011 SAP AG. All rights reserved. 11

Project System Master Data Allocation Material to Standard Network

C-268Standard WBS Element

This master data is created in BB 264 & 435

C-268Standard Network

D305Material (DIEN)

Used in Engagement Management Scenarios:434, 435, 438 & 464

C-270Standard WBS Element

C-270Standard Network

D306Material (DIEN)

C-464Standard WBS Element

C-464Standard Network

D464Material (DIEN)

© 2011 SAP AG. All rights reserved. 12

Trading Goods ServicesProduct Structure

H300Trading Good, Bought In(HAWA)

The master datas are created in BB 276 and 263

Used in Service Management Scenario:276

H464Trading Good, Bought In(HAWA)

Used in Service Management Scenario:464

© 2011 SAP AG. All rights reserved. 13

Service MasterProduct Structure

4000010Service Master, (SERV Service: purchasing)

This master data is created in BB 263

Used in Engagement Management Scenarios:

279, 435, 437 & 464

4000020Service Master, (SERV Service: purchasing)

© 2011 SAP AG. All rights reserved. 14

Master Warranty and Equipment Warranty and Equipment Structure

3000000001Master Warranty

Group Counter 1

Time Period

This master data is created in BB 274

Used in Service Management Scenario: 274

21000000Equipment

S300Material with

Serial Number Profile

© 2011 SAP AG. All rights reserved. 15

Split ValuationSplit Valuation Structure

YValuation Category

This master data is created in BB 276

Used in Service Management Scenario:276

H300Material MasterTrading Good

Y1_DamagedValuation Type

Y1_NewValuation Type

Y1_UsedValuation Type