| IBM Services | © 2017 IBM Corporation

IBM Services

Mobile World Congress 2019

Al Opher, GM IBM Global Business Services

Edge Computing

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Early information technology improved efficiency by applying technology to individual resources or processes

Digital transformation digitizes whole aspects of a business producing customer experiences that support what individuals need or want

The cognitive enterprise incorporates exponential technologies like 5G/Edge, AI & Machine Learning and Blockchain to create revenues and results via innovative strategies, products, platforms and experiences

The evolution of technology-enabled business architectures

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The Digital

Enterprise

TheCognitive

Enterprise

TransactionProcessing

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The learning enterprise

The Cognitive Enterprise will be composed of an ecosystem of “smart” platforms

Competitive advantage will depend on how fast a core platform can learn and adapt to the shifting marketplace

Workflows and processes at the center of platform differentiation are:

- infused with proprietary data

- powered by AI, IOT technologies and Blockchain

- always improving with machine learning

- shifting the man-machine interface

- Shifting from IT to OT integration to action on data

A Cognitive Enterprise workflow

Enabled professional

Extreme automation

Cognitive workflow(optimization and analytics)

Free Data

Bought Data

Owned Data

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Smart, AI enabled IoT services for the port of the futureThe largest port in Europe needs to leverage real time visibility of key assets against KPIs. Condition, location and availability currently determine productivity of the port.

Business problem- PoR needs a strategic platform and went

through a lengthy process of evaluation to select a partner for 20+ years of scalability.

- Maintenance of key assets is a core KPI that will impact net productivity of the port - any failure will reduce load/unload processes.

Solution- IBM will use Watson IoT platform to build

a predictive maintenance solution that enables optimized Port Call services and provides a digital lab for autonomous ship movements in the future.

- IBM and PoR will partner to determine a phase 2 cognitive service currently being scoped.

Watch the video 10

Future Direction• In September 2019, IBM

and G-Evolution announced an expansion to radically transform policy holder experience

• Digital platform engagement solutions include Connected Lifestyle, Smarter Health, Smarter Home, and value-added services.

G-Evolution, a Groupamasubsidiary, uses AI and IoT to enable new service offerings

IBM Global Insurance / October 24, 2019 / © 2019 IBM Corporation

Outcome• Prevents ~800 vehicle

collisions a year• Reduces claims expenses

by 10-15% annually• AI model recognizes

truthfulness of crash, thus reducing assistance costs by up to 50% and reducing cost of customer care by 45%

Business NeedImprove competitiveness by shifting away from price-based business models

• IoT telematics enable UBI insurance

Reorient customer relationship from risk management to risk advisory

• Sensors and geo-location data detect and respond to crashes

Address vehicle theft and fraud in high crime areas

• Sensors and geo-location data track vehicle locations in real-time

SolutionGBS Services and Watson IoT engaged with G-Evolution to create an E2E telematics platform

• Includes device procurement and delivery

• Integrates core insurance data, contextual data (traffic and weather), and telematics data with AI to deliver new strategic offerings

• Enables vehicle tracking, collusion-detection, fraud prevention, and usage-based insurance

IBM Industry Bloghttps://ibm.biz/BdzggF

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Adding product and service capabilities to simplify everyday life driven by Internet of Things

Inwido has a natural place in people’s homes and can take their products to the next level in the Cognitive Smart Home domain.

Business problem- Inwido manufacture windows and doors,

they look to utilize the Internet of Things to collect data in the manufacturing process and through their locks and control items.

- Customers want innovative window and door concepts, together with accessories, that meet future needs and improve well-being.

Solution- IBM will use the IoT platform to enable

use cases in healthy home living, access safety and planning leisure.

- Data will be collected and monitored to manage and control concepts ensuring maximum customer experience.

4 41Watch the video

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The leading FMCG manufacture partners with IBM to implement a connected manufacturing platform in 40 sites globally to connect machines, operators and sites

Business problem To maintain world-class manufacturing

status, L’Oreal needs to capture, analyze and derive insights from instrumentation and sensors in its production facilities

Lack of such insights was reducing overall operational excellence, productivity and throughput, as well as increasing labor and working capital costs

Solution IBM will use Watson IoT for Manufacturing

platform to build a predictive maintenance solution that enables visualization of production lines for detection of short term events, predictive Analytics on OEE and speed of machines and real time monitoring of operator health and safety

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L’Oréal’s Industry 4.0 program augments machines, operators and facilities

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Using IoT to keep France’s railways running smoothly

Watch the video

SNCF engineers can connect to running trains in real time, allowing SNCF to anticipate failures, such as a faulty signal components, in real time.

Business problem- France’s nationalised network and

rolling stock is aging, at the same time as a new generation of agile maintenance services is needed.

Solution- Deploying sensors on trains and

tracks creates tens of thousands of data points in the IBM cloud, all in real-time.

- SNCF can prevent trains from being taken out of service while avoiding more costly repairs. This improves productivity, customer experience and revenues.

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| IBM Services | © 2017 IBM Corporation

IBM Services

Mobile World Congress 2019

Al Opher, GM IBM Global Business Services

Edge Computing