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SERVICES CATALOGUE

SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

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Page 1: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

SERVICES CATALOGUE

Page 2: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

We are the next generation global agency providing business services for fitness operators. As a collective, we have over 20 years’ experience in the health and fitness industry, technology and franchising. We are a company with deep industry expertise delivering business services for fitness operators. We complete the business back end whilst our clients deliver their service to their customers.

WHO WE ARE

PAGE 2. | SERVICES CATALOGUE

Page 3: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

FitJak’s vision is to create and offer business services for fitness operators that are globally available and best in the sector. We strive to enable our clients to focus on their area of expertise whilst FitJak takes care of the rest. We are specialists in the fitness sector and our mission is to make our services easily accessible and an integral part of our client’s business operations.

OUR VISION

WE STRIVE TO ENABLE

OUR CLIENTS TO

FOCUS ON THEIR

AREA OF EXPERTISE

WHILST FITJAK TAKES

CARE OF THE REST.

PAGE 3. | SERVICES CATALOGUE

Page 4: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

Whether you’re a mature business that are looking to optimize its performance or a recently established business looking to accelerate, we specialize in helping your business grow and optimizing the retention of your clients. Our services enable you to increase lead generation, achieve higher sales conversions, improve your client retention, customer support and the general operation of your business.

WE COVER EVERY STAGE OF

YOUR BUSINESS JOURNEY,

WHETHER YOU’RE A FITNESS

FRANCHISE OPERATOR,

FITNESS STUDIO OWNER OR A

PERSONAL TRAINER.

WH

AT W

E D

O

PAGE 4. | SERVICES CATALOGUE

Page 5: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

DIGITAL MARKETING

SALES TECHNOLOGY CONSULTINGMARKETING

OUR SERVICES

PAGE 5. | SERVICES CATALOGUE

Page 6: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

SOCIAL MEDIA MANAGEMENT

Not only do you have to reply to comments, direct messages and interact with your followers. You also need to ensure you get back to them within minutes as on some platforms your response rate is public for everyone to see. Efficiency is key, FitJak got that down pat.

SOCIAL MEDIA ADVERTISING

We all know, social media is an extremely powerful tool, we just need to learn how to use it correctly. Spending money on social media without knowing what you’re spending it on is like playing roulette, you throw the dice and hope for a win. Don’t worry, we got you covered. We know all the tricks to run successful campaigns. You just need to sit back, relax and watch the leads come in.

SOCIAL MEDIA POSTING

Do you find yourself posting on social media because someone told you that’s what you should do? Or have you handed your social media accounts over to your trainer and forgot they are PT’s and not social media gurus? Delegate is essential but not just to anyone, delegate to the right people. The old saying, don’t throw paint on your shopfront finally made sense. Social media is your shop front and should be treated with care and respect and make sure it’s being looked after to its best abilities.

ELECTRONIC DIRECT MAIL

A successful business isn’t just about generating leads and signing up new clients, it’s about looking after and retaining the ones you have. Your clients are essentially your business. No clients, no business. We help you keep them updated on your latest studio news and remind them why your fitness facility is the place to be seen.

SOCIAL MEDIA PROFILE UPDATES

If we focus on getting all the small things right, the big picture will be right. Having attention to detail and ensuring your social platforms are up to date with the latest campaign and promotions will with no doubt help increase your results. FitJak will change and constantly update your profiles to reflect current campaigns.

DIGITAL MARKETING

SOCIAL MEDIA MANAGEMENT

SOCIAL MEDIA ADVERTISING

SOCIAL MEDIA POSTING

ELECTRONIC DIRECT MAIL

SOCIAL MEDIA PROFILE UPDATES

PAGE 6. | SERVICES CATALOGUE

Page 7: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

SALES MANAGEMENT

We get it, lead management and conversion is a daunting task to stay on top of, we have therefore developed a ‘Sales Management’ service enabling you to take control of your leads and convert them in to paying members. This is a mix of services that assists you from trial sign-ups all the way to onboarding new members. We provide services through a fusion of channels including phone, SMS and email to interact, engage and convert. This service also includes lead management software to enable you to manage and keep on top of your database.

SALES TRAINING

Who would’ve thought you had to be a sales person when all you want to do is train people. Sales comes naturally to some but for most of us it’s quite freighting and hard. There are many sales techniques but how do we know they work? FitJak has developed sales techniques that are tailored to the fitness industry. We offer sales training to our clients and their staff members to achieve optimum sales conversion.

SALES SCRIPTS

Typing emails and trying to convert members over email can be a difficult task.

It’s always a fine line of pushing the sale too hard or often we make the mistake of not pushing at all. FitJak’s got your back, we will create the scripts for you and all you need to do is copy and paste.

SALES CALLS

Trying to sell memberships over the phone is not only time consuming but also frightening to some if you’re not used to closing sales over the phone. FitJak has a team of experienced sales people that will follow up and execute calls on your behalf.

SALES

SALES MANAGEMENT

SALES TRAINING

SALES SCRIPTS

SALES CALLS

PAGE 7. | SERVICES CATALOGUE

Page 8: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

ONLINE DASHBOARD, ANALYTICS AND REPORTING

The business dashboard is visual intelligence system designed specifically for your fitness studio. The platform helps to automate reporting so that you so you can make better decisions about your business. We use this software to help you discover opportunities faster and detect issues before they become problems by connecting directly to your CRM, Social Media and Web systems.TECHNOLOGY

ONLINE DASHBOARD, ANALYTICS AND REPORTING

MARKETING STRATEGY

Fail to prepare, you prepare to fail. To take your business to the next step you’ll need to have a plan in place. Before the strategy is created, we dive deep into market research and answer the big questions like the how/who/when/where and why. Included in these strategies are then various campaigns, goals and tactics developed to achieve your marketing goals and objectives.

RETENTION MARKETING

One of the key elements to a successful business is always looking for ways to improve. The famous saying “Old ways don’t open new doors” have some truth in it. Open your mind to change. We are interested to hear what your clients have to say. We ask for feedback, then we analyze, plan and refine to help you deliver the best experience for your clients.

CUSTOMER RELATIONSHIP MANAGEMENT

We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore, we update your campaign promotions and ensure it reflects the current marketing campaign.

MARKETING

MARKETING STRATEGY

RETENTION MARKETING

CUSTOMER RELATIONSHIP MANAGEMENT

PAGE 8. | SERVICES CATALOGUE

Page 9: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

BUSINESS CONSULTING

Running your own business is in many ways rewarding. You were brave enough to step out of your comfort zone and do it on your own. Running your own business doesn’t necessary mean you’re working alone and that you’re an expert in every aspect of your business. We therefore work closely with you every step of the way. We listen, analyze, refine, plan, develop and help you execute with the outcome of achieving your big business goals.CONSULTING

BUSINESS CONSULTING

WE LISTEN, ANALYZE,

REFINE, PLAN,

DEVELOP AND HELP

YOU EXECUTE WITH

THE OUTCOME OF

ACHIEVING YOUR BIG

BUSINESS GOALS.

PAGE 9. | SERVICES CATALOGUE

Page 10: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

HOW IT WORKS

PAGE 10. | SERVICES CATALOGUE

We have 15 modules and you can select as little as one or all 15 depending on your business requirements. Depending on your business journey we will guide you as to what modules would be the most effective and as your business evolves we can change the services accordingly to suit.

FEESOur service fees are easily accessible and start from as little as $450 per month depending on your business requirements. Payments are due monthly in advanced to ensure our services are running smoothly with no interruptions.

TERMS & CONDITIONSTo view FitJak’s full Terms and conditions visit https://fitjak.com /terms-and-conditions/

Page 11: SERVICES CATALOGUE · CUSTOMER RELATIONSHIP MANAGEMENT We get it, you don’t start a lifestyle business to spend majority of your time doing admin tasks. No need to worry anymore,

To find out more about these services, set up a call today!

M. +61 416 593 066 E. [email protected]

GET IN TOUCH