Embed Size (px)
Citation preview
Always listening | Always asking | Always proud | Always a team
www.medicalairtechnology.com
Service, Validation,
Verification and Support
t: 0844 871 2100 / e: [email protected]
Understanding our Customers
We support you with managing the entire lifecycle of
your UCV or HVAC system:
• Performance management
• Improving reliability and performance
• Financial planning and budgeting
• Cost modelling
• PFI life cycle replacement (change-outs)
• Lowering energy usage
Keeping your air conditioning system compliant and in
peak condition is essential if it is to continue offering
the level of protection needed to ensure patient and
user safety. MAT FM is proud to work with the NHS
and private healthcare companies, FM providers, main
contractors, universities and research facilities to
ensure their ultraclean ventilation canopies and critical
ventilation systems are always functioning at the
optimum level.
Service, Validation, Verification and Support | MAT FM2
A functioning and compliant critical air system is crucial
to the successful operation of the complex hospital and
wider healthcare environment, where downtime can
be catastrophic for patients and business. A planned
preventative maintenance package from MAT FM keeps
your system compliant and working as it should, providing
a safe environment for patient care and reducing
operating costs.
At the centre ofyour service,
validation,verification &
support needs
In addition to managing direct
contact with end users, we support
many other facilities management
organisations with delivering critical
ventilation service and validation.
Our Key Customers
NHS Trusts
Private Healthcare
Leading HealthcareFM Providers
Laboratories & Cleanrooms
ResearchFacilities
Universities
Patient ProtectionProduct Protection
Operator Protection Environmental Protection
Supporting Energy EfficiencyEnergy consumption can increase by up to 60% if regular maintenance is not undertaken. Dirty
or faulty fans, air ducts and components directly affect system efficiency and will increase
running costs and risk of breakdown.
The Carbon Trust: Hospitals - Healthy Budgets Through Energy Efficiency
Service, Validation, Verification and Support | MAT FM 3
National Coverage
• Rapid response• Nationwide coverage• Experienced engineers• Service & maintenance of any manufacturers’ equipment• Calibrated instrumentation• Fully equipped vans• Well-stocked warehouses
We know how important it is that when you make a service
call, an engineer is with you as quickly as possible.
Our experienced service team covers the whole of the UK,
guaranteeing a fast response to all service calls.
Our engineers use the highest quality instruments to take
measurements, all regularly calibrated and certificated.
All MAT FM vans carry a stock of basic spares so we can
complete repairs on the spot where possible, keeping
downtime to an absolute minimum. We have warehouses
throughout the UK and Scotland, so can collect additional
parts quickly if they are needed.
We carry HEPA filters and pre-filters used by all major UCV
canopy manufacturers. As an added service to contract
customers, we will also hold dedicated consignment stock
of specific parts and components for call off.
“ “
• Estates & Facilities• Clinical End Users• Compliance & Authorising Engineers
• Energy Managers• Infection Control
• Microbiologists• Pharmacists
MAT FM can then provide a full programme of service and support:
Planned Preventative Maintenance (PPM)
Critical air systems help to break the chain of
airborne transmission. However, simply providing
clean airflow is not enough; regular verification and
testing of ventilation systems is essential in order to
identify potential faults as substandard systems, or
problems with air filtration, could result in a high level
of potentially harmful microbiological organisms being
present during medical procedures or drug research
and manufacture.
MAT FM maintains all HTM 03-01, HBN 04-01, ACDP,
ISO, EU GMP, COSHH and CIBSE-regulated critical
ventilation systems, ensuring:
• Correct airflow rates
• Correct hierarchy of cleanliness
• Adequate pressure differentials between rooms
Our end-to-end service may include an initial
consultation, an audit or a health check to evaluate
your needs and advise on a solution. We can review
your current requirements and equipment, develop
an asset register and compile a comprehensive report
and recommendations highlighting key action points.
Whatever critical ventilation system you have installed,
MAT FM delivers a cost-effective and assured way of
maintaining specialist equipment. Using skilled and
experienced engineers ensures work is done right first
time, meaning less chance of costly and aggravating
delays and subsequent theatre, cleanroom or
laboratory downtime.
• Validation and verification:
Validation and annual verification of specialised
ventilation systems, a requirement of HTM 03-01
relating to the design and testing of hospital
ventilation systems for critical areas such as
operating theatres, pharmacies and aseptic suites.
• Servicing:
An annual service agreement that protects you and
your environment, offering twice yearly verification,
compliance testing and certification of all
ultraclean systems and containment cabinets,
regardless of manufacturer.
• One-off repairs:
Reactive maintenance for essential repairs.
• Inspection and monitoring:
A full inspection and monitoring service of all
critical ventilation systems.
• Scheduled maintenance:
A range of planned preventative maintenance
service packages designed to give you the
ultimate peace of mind.
Service, Validation, Verification and Support | MAT FM
Maintaining Critical Environments
4
Our Stakeholders
Flexible Options, Designed Around You
A service package from MAT FM, designed around
your specific needs, is the ultimate way to keep your
critical ventilation functioning as it should. It also
gives you the reassurance of knowing that all work
will be delivered by a company with a thorough
understanding of critical air systems and relevant
standards, from design and installation through to
specialist maintenance.
As well as facilitating the best possible patient care,
making sure your system is looked after properly
ensures:
• Fewer operations cancelled, saving time and
improving patient care
• Reduced life-cycle costs, so you get the most out
of your investment
• Improved cost and energy efficiency, helping you
to meet targets
• Less frustration caused by faulty equipment
5Service, Validation, Verification and Support | MAT FM 5
6
Engineering ExpertiseWorking in Partnershipwith Customers
We are proud of the dedication and professionalism
our engineers bring to every job they attend:
• Regular training ensures our engineers are up to
date with the latest technology and regulatory
requirements
• All engineers have CSCS cards, are registered
members of the RESET and WHO ARE YOU
schemes, and have gone through the enhanced DBS
checks for adult and child hospital locations
• All clients receive an image and brief CV of the
engineer attending their service call
Full information on all our
engineers is available on
our website
www.medicalairtechnology.com/service_engineers
As an established and trusted supplier of FM
solutions, we work closely with you to deliver:
• Knowledge and expertise – we understand critical
ventilation systems because we design and install
them
• Flexibility - we maintain UCV canopies provided by
any supplier but can also handle all your
containment laboratory and aseptic suite
requirements
• Reduced life-cycle costs – we will help you get
the most our of your equipment, supporting you as
you manage tight budgets
• Bespoke service solutions – our tailored packages
mean you get the level of service you need
Why Choose MAT FM?
Service, Validation, Verification and Support | MAT FM6
3-Year package• 24/7 support
• 6 and/or 12 month visits
1-Year package• 6 and/or 12 month visits
5-Year package • 24/7 support
• Full life-cycle spares
• Replacement consumables
• 6 and/or 12 month visits
Service Packages We also offer loyalty discounts for long-standing customers
Critical VentRoom
Multiple Critical Vent Areas
National Agreement
Multiple Critical Vent Room
Multiple Site Agreement
Loyalty Time Served Bonus
Service Bundles
• Discount for handling several hospitals in the
NHS Trust or private healthcare group
• Fixed price on parts
• Discount on remedial work not covered by the
service agreement
• More repairs carried out on the spot, as we
will hold a stock of your parts at our warehouses
• Tailored reports
• Annual, bi-annual or quarterly face-to-face
customer appraisal meetings
The team from MAT FM gave us excellent
service again this year, performing their role
in a very respectful and professional manner.
I want to thank them particularly for
appreciating the patients’ and families’
experience on the unit – your engineers
noticed the air vents were
causing disturbance and adapted them to reduce
the noise; this displays their commitment to
providing us with an excellent service and we are
very grateful to them.
Karen Wall: Senior Sister, Ward 3 Children’s HSCT
Unit, Great North Children’s Hospital
“ “
Outstanding ServiceOur dedicated customer support team ensures you
get the outstanding service you expect from us:
• 24 hour telephone support means all calls are dealt
with promptly
• We make sure clients receive the right engineer for
the job, as quickly as possible
• We will call you to make sure you are prepared for
our engineers
• Our engineers arrive on site fully briefed and
equipped, ready to start work
• All customers are invited to complete Customer
Satisfaction surveys
• If required, we can provide references from our
many satisfied clients
Service, Validation, Verification and Support | MAT FM 7
Medical Air LtdUnit 2 / Mercury Way / Trafford Park / Manchester / M41 7LY
t: 0844 871 2100 / f: 0161 653 2456 / e: [email protected] / www.medicalairtechnology.com
Service, Validation,
Verification and Support
Always listening | Always asking | Always proud | Always a team
Theatres &Recovery
ContainmentLaboratories
IsolationRooms
AsepticSuites
CriticalCare
