UpTeam Productivity Engineers

Service & SupportResponse

Responsibility

Compliance

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Maximize your UpTime. Talk to the UpTeam

The Only Way is Up!

Every great relationship is built on positive intent – a shared willingness to approach each opportunity constructively and to search for improvement at every step. A collective responsibility!

This attitude is obvious from the moment we install one of our Product Inspection systems. Our UpTeam Productivity Engineers are conditioned to deal in positives – to provide solutions that have a measurable upside for your business. Solutions built on key elements that represent the cornerstones of a consistent, world-class service offering.

IPac installation and performance verification packagePremium performance, from day one

The IPac qualification package ensures new machines immediately provide a return on investment and help you meet your HACCP standard and obligations. IPac is designed to enhance productivity and provide valuable insight for your enterprise. UpTeam Productivity Engineers verify installation standards, commissioning your system to achieve the highest performance parameters in active service. IPac will also directly influence continuous productivity improvement, delivering process-based operator training to drive optimum system efficiency as fast as possible, and maintain that performance level into the future.

Standard service productsThere’s no such thing as standard

We have a full range of service agreements to suit all application or production requirements. For even greater flexibility, tailor the agreement to suit your needs.

Which, logically, means it’s anything but standard!

• Standard Agreement. Cost effective approach for scheduled, routine maintenance and Performance Verification visits

• Extended Agreement. Fully inclusive with predictable service costs throughout equipment life, such as labor, travel and spare parts

• Tailored Agreement. Flexible service agreement designed specifically for customers’ unique requirements

Improvement of Overall Equipment Effectiveness OEEA key milestone on the journey to world class

OEE is a critical tool for the food processing, pharmaceutical and packaging industries. OEE improvement drives increased efficiency, higher quality and reduced cost. Product Inspections solution support manufacturers on their journey to world-class OEE status. More specifically they supply invaluable data for making OEE improvements in the three key areas:

• Availability: Reduced downtime and maintenance costs, and better management of production line resources by identifying out of tune process which cause downtime events

• Performance: Labor efficiencies and increased productivity, improving visibility into operations and factors which cause loss in performance

• Quality: Well serviced and maintained inspection systems are paramount in increasing quality and preventing false rejects

These key components are the founding principals of a complete service offer – designed to provide manufacturers and plant operators alike with the confidence to drive productivity improvements through their processes. They are the ‘standards’ that our new, pro-active service proposition are built on. Combined with an intimate knowledge of customers’ requirements, it means you can rely on rapid response, high value process consultancy and skills training to support production initiatives.

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rt A Positive Approach to Continuous Productivity Improvement

Product Inspection is a world characterized by speed, accuracy and sensitivity. It’s a world defined by challenges like product throughput, portion integrity, minimum contaminant size and increased productivity.

These values can be turned into positive commercial benefit when the Product Inspection process is realized through the power of METTLER TOLEdO’s world class Product Inspection systems – Checkweighing Metal detection, and X-ray.

In business, brand and consumer protection are top priority. These systems need to be managed and serviced by people whose knowledge, speed of response and process awareness is completely focused. People who concentrate on turning performance and compliance into continuous productivity improvement.

We’ve taken a fresh look at the customer requirements and we’ve developed a more pro-active structure to our service offer by differentiated levels and value of support – and we’re calling these levels Response, Responsibility and Compliance.

METTLER TOLEdO Product Inspection UpTeam Productivity Engineers don’t think in terms of process downtime, product rejects and equipment failures. We take full responsibility for the impact of our support. We talk about UpTime. About optimal performance, 100% compliance and real process profitability.

We turn UpTime into business-wide opportunity.

Raising ExpectationsTaking our Service Experience to a Higher Level

METTLER TOLEDO are seizing the moment. We understand that new world markets demand a different Service offering – one that adopts a proactive position when addressing clients’ performance, productivity and support requirements. Whether those clients use Checkweighing Metal Detection, or X-ray systems, we will provide service levels defined by our unique client profiles.

To reflect this more positive approach we’ve called the 3 levels Response, Responsibility and Compliance – successfully transforming our service promise into an active, results-based pledge. A pledge that says ‘UpTime sits at the commercial heart of any process, and we will work with you to turn that commodity into profitability’.

Turning UpTime into business-wide opportunity.

Our products, our people, our processes focus on the commercial realities of your business

Response

As the name identifies, Response level concentrates on communications to provide effective response and response times, via phone, e-mail and on-line support, with dedicated website pages for enquiries and issues, emergency operator training, and finally, in-house parts list availability.

A typical scenario will involve uploading technical drawings as a way of resolving a specific equipment or operational issue,or providing an on-site engineer if the matter can’t be settled remotely.

• Reactive response times • Fast phone, e-mail and

on-line support • Dedicated website to place

enquiries, concerns etc. • Emergency operator training • In-house parts list

METTLER TOLEDO's gateway, reactive platform, dealing with day-to-day operational needs – optimizing every minute of UpTime, guarding against equipment breakdown, parts failure and general wear and tear.

1Responsibility

Our UpTeam Productivity Engineers take full ownership of in-process production issues, wherever our systems sit and whatever the technology, by putting the building blocks in place and taking full responsibility for the outcomes. Those building blocks include Spare Parts Kits, Preventative Maintenance, Product Upgrades, Maintenance Training and Quality Training.

Preventative Maintenance is a critical component of the Responsibility support formula. It examines a process in depth, understands operating speed and product throughput, packaging variables, contaminant identification and other key factors. This determines the appropriate level of maintenance to keep systems 100% operational, 100% of the time.

Responsible Service covers;

• Spare part kits • Preventative maintenance • Product upgrades • Maintenance training • Quality training

(in line with HACCP and pharma equivalent)

As we move further up the service experience, Responsibility majors on continuous productivity improvement as the central customer requirement and manages this challenge through real client partnership.

2Compliance

Performance Verification is an integral part of our Compliance offering. Performance Verification brings together HACCP guidelines, annual Critical Control Point certification and up-to-date food standards. It links IPac with HACCP during any ‘due diligence’ processes. It ensures metrological data is reliable and it provides certification that is valuable, recognizable, and understood by large multinational customers during their audit processes.

The result of optimal system performance is optimal profitability, which can be achieved if certain conditions are under complete control. Reduced overfilling, protection for underfilling, reduced false rejects, reduced unplanned downtime, and early warning for preventative maintenance. Preventative Maintenance recommends;

• Equipment audits and performance validation (bi-annual)

• On-site training • Certification programs • Annual performance evaluation

programs

100% Compliance is a pre-requisite, all over the world! As doors open to new world markets you have to be fully compliant in every marketplace, every region, or you will miss huge opportunities.

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For more informationwww.mt.com/piMettler-Toledo Hi-Speed

5 Barr Road, Ithaca, NY 14850, USAToll Free: 1-800-836-0836Tel: 1-607-257-6000Fax: 1-607-266-5232Email: hispeed@mt.com

Mettler-Toledo Safeline6005 Benjamin Road, Tampa, FL 33634, USATel: 1-800-447-4439Tel: 1-813-889-9500Fax: 1-813-881-0840Email: safeline.sales@mt.com

© 11/2010 Mettler-Toledo Product InspectionPrinted in the US