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• Service Request https://store.theartofservice.com/the-service-request- toolkit.html

Service Request

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Page 1: Service Request

• Service Request

https://store.theartofservice.com/the-service-request-toolkit.html

Page 2: Service Request

Service Request Transport Protocol

1 'Service Request Transport Protocol

(GE-SRTP)'[http://www.chipkin.com/fs-8704-13-ge-service-request-transfer-

protocol-srtp GE - Service Request Transfer Protocol (SRTP).] Accessed

July 2011

https://store.theartofservice.com/the-service-request-toolkit.html

Page 3: Service Request

Kerberos (protocol) - Client Service Request

1 # The client decrypts the confirmation using the Client/Server Session Key and checks whether the timestamp is correctly updated. If so, then the client can trust the server

and can start issuing service requests to the server.

https://store.theartofservice.com/the-service-request-toolkit.html

Page 4: Service Request

Transmission Service Request

1 In the wholesale segment of the electric utility industry, a

Transmission Service Request, is a request for the right to use a specific

amount of the electric power grid transmission capability to deliver

power from one location to another on the grid

https://store.theartofservice.com/the-service-request-toolkit.html

Page 5: Service Request

Service request management - Service catalog composition

1 * Service level agreement (SLA) data and information that helps service providers set expectations for their

service requestors

https://store.theartofservice.com/the-service-request-toolkit.html

Page 6: Service Request

Service request management - Metrics driven transparency

1 * How many service requests are being invoked for each service (i.e. service-specific

demand)

https://store.theartofservice.com/the-service-request-toolkit.html

Page 7: Service Request

Service request management - Metrics driven transparency

1 * How many service deliverables are making it to their targeted service

requestors (i.e. service-specific supply)

https://store.theartofservice.com/the-service-request-toolkit.html

Page 8: Service Request

Service request management - Metrics driven transparency

1 * How much time it takes to approve service requests

https://store.theartofservice.com/the-service-request-toolkit.html