Ringa Hapai Service Representative / Community

RINGA HAPAI/SERVICE REPRESENTATIVEHAMILTON LIBRARIES

WHY WE ARE HERE

We are a high-performance organisation with a clear purpose – to improve the wellbeing of Hamiltonians. Our people are at the heart of everything we do. We need players on our team who think differently, act with integrity and work together to deliver world-class outcomes for our community. We need players who understand that mindset is the foundation of their performance.

WHY THIS ROLE EXISTS

To contribute to the delivery of an effective and responsive library service by providing front-line customer service that enhances and maximises the customer experience by promoting and utilising services and delivering programmes and events.

This position is a Children’s Worker as defined under the Children’s Act 2014. Hamilton City Council is committed to providing a safe environment for children attending Council-owned and operated facilities. It is expected that all Council employees working with children and young people will operate in a way that reflects this intent.

Ringa Hapai Service Representative / Community

WHAT YOU WILL DO Reporting to the Ringa Tohu (Service Supervisor and Service

Team Leader), you will assist Library patrons with utilising

the full-range of library services.

Being the first to greet patrons and exhibit good behaviour

for a calming environment, you will also support Library

initiatives and programmes to increase public engagement

as well as reading and technological literacies.

KEY OUTCOMES

Some of the key outcomes for this role include:

Patrons of Hamilton Libraries are provided with

positive and professional service in a welcoming, safe

environment

Library services such as book issuing, renewals,

registrations are provided accurately and timely

Library patrons are empowered with independent use

of the library, resources and equipment through

coaching and support

Library programmes, events and promotions are

successfully delivered

Transactions are accurate and processed within the set

guidelines

Customers can easily access collections that are

maintained as per presentation standards

Collections are maintained according to Hamilton City

Libraries standards

Actively participates in team meetings and

demonstrates a commitment to collaborative and

agreed objectives.

Participates effectively as a member of the team

Actively participate, comply and engage in all health

& safety activities, policies, and practices including

Civil Defence.

HOW YOU WILL DO THISOur team culture is critical to our success. It’s vital everyone

who joins our team is an ambassador for our values, so

together we can drive the best possible outcomes for our

community.

YOUR MINDSET, SKILLS KNOWLEDGE AND EXPERIENCE You actively work at being the ‘best version of you’ and

your mindset and behaviours have a positive impact on

others.

YOU BRING TO THE ROLE A proven track record of thinking differently, acting with

integrity, working together and making it happen.

Proven leadership skills with demonstrated ability to

articulate the corporate vision and take people on a

change journey

Self-awareness that mindset is the foundation of

performance and an ability to develop self and others

in this regard

Adhere to the Child Protection policy, procedures and

requirements to ensure the safety and wellbeing for

children and young people at Council facilities.

Attend and participate in mandatory child protection

training programmes, including induction and refresher

courses.

Undergo mandatory regular safety checks (minimum

every 3 years) and any other time Council deems it

appropriate.

Highly developed interpersonal and communication skills

with the ability to work effectively with a diverse range

of stakeholders (internal and external)

Ability to operate independently, anticipate

requirements and monitor workload

Previous experience within the customer services industry

Experience in or willingness to learn to lead

programmes to preschoolers and primary school students

Understanding of basic monetary transactions, including

balancing and report preparation.

Experienced in use of applications including Microsoft

Office and internet-based technologies

Sound knowledge of library collections (including e

resources)