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Service Repair Request Form QF003-48
Date: 11/06/19 Issue: 04
Created by: TF Chn: 884
Updated: EF Approved: YU Document ID: QF003-48
Changes: refer to change note database for details 1 of 2
Document uncontrolled if printed
1. Please fill this form and send to: [email protected] before returning any products.2. We will issue notification number which is your return reference number (RMA).3. Enclose first page inside with returned products and affix the address label from second page outside the parcel.4. Units returned to Helvar without assigned notification number will be returned at your cost.5. Please read carefully repair conditions and charges on the second page of this form.
Contact name: Email address: Company: Address: Postcode: Country: Site Name/Ref Date
Product No Serial No Date of manufacture
Type of Return Short description of failure
Notification Number: (Issued by Helvar)
Additional Comments:
Service Repair Request Form QF003-48
Date: 11/06/19 Issue: 04
Created by: TF Chn: 884
Updated: EF Approved: YU Document ID: QF003-48
Changes: refer to change note database for details 2 of 2
Document uncontrolled if printed
Important information about products returned for service
Protecting your data; As a part of a repair, it is likely that Helvar service will need to format any memory inside the product. Therefore, before sending your product Helvar, you are responsible for making a back-up copy of your product. Helvar service will not be responsible for any damage to, or loss, of any data stored on your product.
Packaging of product; Products returned must be packed securely and ESD safe. If product is returned with dis-regard in using the appropriate packaging, then units will be deemed beyond economical repair and will be chargeable.
No Fault Found; If a product is found not to have a fault, a charge will be made to cover the costs for administration and investigation - £50.00 exc. VAT
Refused Estimates & Beyond Economical Repair - 'Out of Warranty'; If a product is found to be uneconomical to repair, damaged by wrong usage, or you decide not to proceed with an estimated repair then the following charges will be applied: - Refused Estimate Administration Charge - £50.00 exc. VAT - Beyond Economical Repair & Administration Cost - £75.00 exc. VAT Where the repair cost of product has deemed it uneconomical to repair, Helvar Service administrator will then be in contact to discuss further options.
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Helvar Ltd Helvar Service Department Hawley Mill, Hawley Road Dartford, Kent DA2 7SY United Kingdom
Notification No. Company name:
