Service Quality Innovation Trust Safety Welcome 1

Service • Quality • Innovation • Trust • Safety

Welcome

1


New Associates Welcome

Aboard!

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New Associates

Kyle IsleyProject Engineer

Greensboro

Chris CarpentieriProject Engineer

Camden Southline

3


New Associates

Darien CarrProject Manager 1

VA Fayetteville

Lisa CunninghamChief Financial Officer

Greensboro

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New Associates

Bob DispennetteSenior Superintendent

VA Fayetteville

Ed TeasterLead

Brightmore - Charlotte

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New Associates

Jeff KassMarketing Coordinator

Greensboro

Julie BrownFinancial Reporting Analyst

Greensboro

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New Associates

Michael StatonProject Manager 2

VA Fayetteville

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Promotions & Service

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Promotions

Congratulations!

Rob Jones Project Manager 1

TJ BakerProject Manager 2

Lane SuttonProject Manager 2

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Samet Service10 Years

Chris LoweCharlie Johnson

20 Years

Pam Hillerby

10


Customer Feedback

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Customer Feedback FFF Enterprises

Great People, Easy to Work With. High Level of Expertise. Nothing but Good Things to Say

Survey Results: “10 out of 10 - Raving Fan!”

Scott MurrayPreconstruction

Preconstruction Survey

- Keith Sinclair, FFF Enterprises

Beverly BarkerProj Coord’r

Robbie NunnProject Manager

Brian HallPreconstruction

David LoweSuperintendent

Ruth HyltonAccounting

Janet WilmothProj Coord’r

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Customer Feedback Pepsi Bottling

Flexible to changes required in the project: 10Providing you a fair value: 9

Survey Results: 8 out of 10

Ronnie FaucetteSuperintendent

Project Completion Survey

- Scott Jamison, Pepsi Bottling Ventures

John MedlinProject Manager

Bill WootenPreconstruction

Shanda GeorgeProject Coordinator


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Customer Feedback Glen Raven

Have Enjoyed Working with Samet for Many Years. Survey Results: “10 out of 10 - Raving Fan!”


- Donald Wimbrow, Glen Raven

John MedlinProject Manager

Tommy CrawfordSuperintendent

Scott MurrayPreconstruction


Shanda GeorgeUPS

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Customer Feedback Fountains at New Bern

Thanks You Guys! Great Job!

Survey Results: “10 out of 10 - Raving Fan!”


- Wyatt Dixon, WTD Real Estate Holdings LLC

Jeff HosackProject Manager

Craig MontgomerySuperintendent


Deanee PoppProj Coordinator

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Bruce JaworoskiSafety Director

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‘SHARP’ Presentation at Tryon Place

Make the Job Safe

• NC Building Star: 11 years• NCDOL Gold Safety Award:

11 years• EMR: 0.80• 2013 Generations Group

Chairman’s Award • 2013 total project man hours

2,042,769• 3 lost time injuries• 13 minor injuries

Samet Safety Culture

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• Plan the Job – with a Housekeeping plan

• Execute the Job - Be consistent with plan implementation

Make the Job Safe

Target One: Housekeeping

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Greensboro Day SchoolSimkins Elementary

School

Old Dominion Upfit Links at South Park

Make the Job Safe

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Brightmore Camden

SheetzSummit & Church

Make the Job Safe

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Safety Awards

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2013 Safety Superintendent, Most Improved

2013 Safety Superintendent of the Year

Make the Job Safe

Gary Clark

Tommy Crawford

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Backlog & Market Outlook

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C/I HEA EDU HOU$0

$50

$100

$150

$200

$250

$300

$350

$48$21

$67$99

$235

$100

$250

$300

Sold & AwardPipeline

Million $

2014 Backlog & Market Outlook

By Group

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2014 Backlog & Market Outlook

By Location Sold & Award

Triad

Charlotte

Other

Pipeline of Work

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Triad

Charlotte

Other


‘Pre-Recession’ Strategic Plan

Key Elements• Grow: Through Geographic Expansion

• Diversify: Through a Market-Based (Group) Strategy

• Invest: By Creating Opportunities for

People

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Google, Lenoir, NC

Sheetz, Rendering

Sheetz, Under Construction

Recent Projects

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Resume Projects --

Commercial / Industrial


Brightmore of South Charlotte

Ashton Place

Camden Place

Recent Projects

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Resume Projects --

Healthcare


925 W. Morgan Apartments

Fountains at New Bern Station

Reynolds Village

Recent Projects

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Resume Projects --

Housing


Joint School of Nanoscience and Nanoengineering

WSSU DJR Student Activities Center

GTCC – Donald W. Cameron Campus

Recent Projects

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Resume Projects --

Education


Recent Projects

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VA Hospital, Fayetteville, NC


Pre-Recession Strategic Plan Results

• Grow our Geography

• Diversify our Projects/Markets

• Grow our People & Talent

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• What are the top 3 issues affecting Samet growth & future success?

2014 Strategic Plan Approach

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• Vision• Values• The Samet Way

• Survey Results• Priority Improvement Initiatives

• What do we need to START doing?• What do we need to STOP doing?• What do we need to KEEP doing?

Two 1-Day Workshops

Two Associate Surveys


Communicating C

ulture & St

rategy

Developing O

rganiza

tional Depth

Deliverin

g Operational E

xcelle

nce

Leveragin

g Competitive

Advantage

s0

20

40

60

80

Response Frequency

2014 Strategic Plan Survey Results

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2014 Strategic Plan

Core Values Vision

2024 Goal: $500M in Profitable Revenue

ServiceCustomersPartners

Associates

QualityInnovation

TrustSafety

‘The Samet Way’Plan the job

Know the jobProtect the jobExecute the job

Make the job Safe

To hold an unparalleled competitive advantage in the southeast construction and development marketplace and a

reputation as an advocate for our customers, partners & associates.

1. Achieved Through Best in Class People, Relationships and Services

2. By Adding Strong Growth in Two or More New Market Locations and Two or More New Business Units

3. With Owners, Partners & Associates Who Are “Raving Fans” Because of our Unparalleled Positive Customer Service Experience

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2014 Strategic PlanSo, You Ask…What Does It Mean to Me?

Theme It Means…

Communicating Culture & Strategy

Clear and broadly understood expectationsMore aligned teams and groups (greater consistency)More FUN making it happen together

Developing Organizational Depth

Stronger teams and better leadersClear succession and career plansEffective on-boarding & training for personal/professional development

Delivering Operational Excellence

Eliminating wasted time and work effortsImproved service: you get what you need to be successfulConsistent systems and processes (The Samet Way)Better project outcomes / more profitable results

Leveraging Competitive Advantages

Best in class delivery creating Raving Fans (inside and out!)More & better professional and project opportunities

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2014 Strategic Plan

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Q & A

…Thank You!

Documents

Service Quality Innovation Trust Safety Welcome 1