Service Orientated EnterpriseVilla...Creating a continuous mode of interaction with the outside world, sensing and responding to arising opportunities Freeing ourselves from current

Together. Free your energies

Service Orientated Enterprise

Jorge Villaverde

4th of June 2.008

| Roadmap to SOITogether. Free your energies

© 2008 Capgemini. All rights reserved 2

1. The New Role of the IT

2. Capgemini Technovision 2.012

3. Service Oriented Infraestructure (SOI)

4. Capgemini Roadmap to SOI

Agenda







Agenda



Business drivers in the TME space are guided by operator

initiatives as well as rapidly evolving consumer demand

Business Drivers originating from Telco Initiatives

Business Drivers originating from Consumer Demand

Consumer Demand for Rich

Multimedia Experience

E.g. Digital Media consumed through

communication devices

Demand for Enhanced

Personalization

E.g. Creating/Sharing content, Showcasing

IndividualityTransformation to

Cut CostsE.g. Next Generation

Networks

Recreate Barriers to Entry

E.g. Investment in FTTx and other infrastructure

Create New Revenue Streams

E.g. Mobile TV, IPTV and FMC etc.

New Business Models

E.g. Advertising-Based business models



Technology elements are experiencing transformation due to the

emerging business drivers

Consumer Demand for Rich Multimedia

Experience

Demand for Enhanced

Personalization

Transformation to Cut Costs

Recreate Barriers to Entry

New Revenue Streams

New revenue streams such as IPTV, Mobile TV, and other services require end to end transformation of all these technology elements

Every element provides distinct opportunities for monetizing new services

IP-based networks

Reducing Network Opex

Optimization of Information Systems

Investments in network infrastructure

Providing rich multimedia experience requires an integration of all key technology elements

It drives the need for better access speeds, multimedia devices, interoperable client applications and convergent billing systems

Requirement of compatible devices

Requirement of personalized client applications

Real time marketing and CRM enhancements

Networks DevicesClient

ApplicationsInformation

Systems



We are now at the doorstep of the long awaited convergence

between I.T and Telecom Businesses

SOA

Old School Telco

WEB SERVICES

(A)IN

SDP/IMS

Client/Server/CORBA

Old School IT/Operations

Proprietary Architectures

Distributed Architectures

Service-Oriented Architectures

Transformation enablers• Innovation. Quick new technologies adoption• SOE / SOA / SOI. New style and model proposal



IT budgets have little left for innovation

Maintenance &

Operations

50%

Innovation

35%

Performance Enhancement

15%

IT budgets focus on IT innovation to support business

innovation

Towards IT

as a Partner

TransformationMaintenance &

Operations

71%

Innovation

Performance Enhancement

9%

20%

Business case for change: Efficiency needed to reshape IT

budgets







Agenda



The ongoing evolution of technology creates freedom in two

distinct ways

Vast opportunities for new value and innovation ‘Externalisation’ of technology in which information and services

become available to anybody and anything, inside and outside the

organisation

Choosing the areas to excel and differentiate, driven by the increased

ability to collaborate and share information and services

Creating a continuous mode of interaction with the outside world,

sensing and responding to arising opportunities

Freeing ourselves from current constraints and

obstacles Standardising and simplifying business infrastructure

Consolidating existing processes and systems

Replacing and rationalising legacy solutions

Creating new levels of flexibility and manageability



We have identified 17 key information technology trends that we

believe will be most relevant for you

Key technology building blocks

Real-time Integrated Business Intelligence

Mastered Data Management

Google-fication

Mash-up Applications

iPodification

Role Based User Portals

Rich Internet Applications

Software as a Service

Packaged Sector /Segment Solutions

Real-TimeBusinessProcessControl

Composite Applications

Jericho Style Security

Sensing Networks

Utility Business Infra-structure

Smart Business Networks

Social Collaboration Tools /Wikinomics

Free Agents Nation

Mashup applications

iPodification

Role-based user portals

Rich Internet applications

Smart business networks

Social collaboration tools /Wikinomics

Free agents nation

Real-timebusinessprocesscontrol

Composite applications

Real-time integrated business intelligence

Mastered data management

Google-fication

Packaged sector /segment solutions

Software-as-a-service

Sensing networks

Jericho style security

Utility business infra-structure



Major technology drivers – Invisible infostructure

© 2007 Capgemini -All rights reserved

TECHNOVISION 2012_EXTERNAL

11

• Using virtualisation and grid technologies to deliver infrastructural services – including all facilities to exchange and process (inter-) company information – as a commoditised, preferably almost invisible utility

• Eventually even core business services will be integrated, thus creating a true ‘business infrastructure’

• An invisible infostructure captures and supplies information as if it were via the ether markets

Real-time Integrated Business Intelligence

Mastered Data Management

Google-fication

Mash-up Applications

iPodification

Role Based User Portals

Rich Internet Applications

Software as a Service

Packaged Sector /Segment Solutions

Real-TimeBusinessProcessControl

Composite Applications

Jericho Style Security

Sensing Networks

Utility Business Infra-structure

Smart Business Networks

Social Collaboration Tools /Wikinomics

Free Agents Nation

Mashup applications

iPodification

Role-based user portals

Rich Internet applications

Smart business networks

Social collaboration tools /Wikinomics

Free agents nation

Real-timebusinessprocesscontrol

Composite applications

Real-time integrated business intelligence

Mastered data management

Google-fication

Packaged sector /segment solutions

Software-as-a-service

Sensing networks


Utility business infra-structure

Invisible infostructure

Sector-as-a-service

Process-on-the-fly

Thriving on data

From transaction

to interaction

Youexperience


Utility business infrastruc-ture

Sensing networks



Major technology drivers – Invisible infostructure

© 2007 Capgemini -All rights reserved

TECHNOVISION 2012_EXAMPLES.PP

12

Invisible infostructure

Sector-as-a-service

Process-on-the-fly

Thriving on data

From transaction

to interaction

Youexperience







Agenda



Externally created value through more efficient

market interaction

• Mobility• Event Driven• Real

Innovation

Internal value createdthrough process

redesign

Internal cost reduction by shared

resourcesLicense cost

savings

• Linux• Platform

Rationalisation

• Storage Area Networks

• Server Virtualisation• Grid Computing

• Security• Web Services• Business Intelligence• Management tools• Development Tools• Service Orientated

Architecture

b

Mobility

Processbased

Services OrientedInfrastructure

Services OrientedArchitecture

Services OrientedEnterprise

The value path for the Service Oriented Enterprise



Technological Innovation is Changing the World of IT

Infrastructure – As it Stands

SFA

E-business Dev/Test

QA/Staging

Trading App

Intranet ERP

Analytics Web, SSL, E-mail

Unix Windows Security Apps NOC Help Desk Devel.

Point Tools Point Tools Point Tools Point ToolsPoint Tools

This investment has given the business benefits:

• Faster response time

• Greater flexibility

• Increased accessibility to information

• Faster time to deployment

However, silo’d infrastructure have given:

• High Complexity & Costs…

10-100x increase in servers, apps

75% of IT budget on ongoing ops

Opex is 8-9 times cost of Capex

• … and Poor Service Levels

High rate of change causes instability

Mis-configurations cause 78% of downtime

Difficult to manage

Organizations have invested millions in their data centers



SOI: The Next Generation Data Center

24x7 lights-out computing environment, based on standard building blocks, automated using modular software

Delivering standard IT services to the business users

Managed through automated IT processes

Built-in business continuity and availability

Lower cost of IT operations

Higher quality of service

Speed in introducing IT change

A business of delivering IT services

Standard pre-set configurations

of shared IT building blocks


© 2008 Capgemini. All rights reserved 17© Capgemini - All rigths reserved

17

SOI: Business Oriented Services Levels

Middleware

Unix

NT

Network

WEB

82.0%Influir

objetivode ventas

BD

MVS

99.3%

99.1%

99.4%

99.4%

99.2%

99.8%

99.1%

Individual infrastructures

metrics

Example: Business metrics versus IT infrastructures services

Business Perception



Storage, Server,

Middleware

AdvancedAutomation

Utility Computing

Virtualisation

Providing the business with

the processing capacity they

Need, when they need it

Across all the IT Infrastructure

Technology Areas

Highly Standardised Provisioning of

Components – Policy Based

Industrialisation

Allows computing resources to be

pooled – viewed and managed as

one

IT

Infrastructure

of the

future

Improving Quality and Reducing Cost – Service

Orientation delivers the Infrastructure of the Future







Agenda



Different technologies to

provide similar services

(P.g. DB2, SQL Server,

VSAM for information

management)

Standardize by

infrastructure services

en a single technology

Cycle of life

Standardization,

provisioning and

configuration

management

Generic Interface for each

decoupled infrastructure

service

Heterogeneus Standardization Industrialization

Diseño Infraestructura

Estrategia Infraestructura

Virtualization

Merc.Stage ShuttleJob

CacheHTTP

SQLFeed Store DSS

FTP

Service Interface Service Interface

The evolution to SOI…



Dedicated,

Project-Based

Standardized

Technology

Consolidated,

Virtualized,

Shared

Infrastructure

SOA-

Compliant

Infrastructure

Services

Adaptive,

Pooled,

Automated

Infrastructure

Technology

Focused

Departmental/

Teams

Cross

Functional

Expert Teams

Service

Focused

Business

Process

Focused

Manage to

Project

Resources &

Budget

Centralized

Policies, Supply

Constrained

Centralized

Governance

Supply Driven

by Service

Demand

Forecast

Real Time

Alignment of

Supply to

Demand

Project-Based

Management Tools &

Information

Ad Hoc IT Processes

Standardized Tools

Standard IT Processes,

ITIL

Integrated, Tools &

Information

Collection Consolidated,

Rationalized, IT

Processes

Service-Based

Management.

Service Centric,

Integrated IT Processes

Policy-Based, End-To-End,

Management

IT Processes Automated &

Integrated with Business

Processes Desired State

Customer

Current State

Personal

Roadmap

based on

priorities

Sta

ge

Stage 1:Compart-

mentalized

Stage 4:Service

Oriented

Stage 5:Adaptive, Shared

Infrastructure

Domains

Technology &

Architecture

Demand, Supply

& IT Governance

Culture & Staff(IT Personnel)

Management

Tools & Processes

Stage 2:Standardized

Stage 3:Optimized

… driven by the Infrastructure Maturity Model

Current and desired state based on standard metrics



Capgemini roadmap to SOI

Infrastructure development

SOI

Maturity Scan

SOI

Strategy

SOI

Design &

Building

x days

“Awareness”

x weeks

“Mobilisation”

x Months↑

“Reality”

As Is

To Be

Ser

vic

e O

rie

nta

tio

n



SOI Maturity Assessment

Heterogene Standardised Industrialised Virtualised

Server

Network

Storage

Middleware

SystemManagement

Security

Server

Network

Storage

Middleware

SystemManagement

Security

Policy DefinitionVirtualisation

Server

Network

Storage

Middleware

SystemManagement

Security

SoI scan value

SoI scan value

SoI scan value

SoI scan value

SoI scan value

SoI scan value

SoI scan value

SOI

Maturity Scan

SOI

Strategy

SOI

Design & Build

3 Days

“Awareness”

3 Weeks

“Mobilisation”

3 Months ↑

“Reality”

As Is

To Be

Ser

vic

e O

rien

tati

on

SOI

Maturity Scan

SOI

Strategy

SOI

Design & Build

3 Days

“Awareness”

3 Weeks

“Mobilisation”

3 Months ↑

“Reality”

As Is

To Be

Ser

vic

e O

rien

tati

on



SOI Strategy. Gap Analysis to define the raodmap and the

transformation plan

Heterogene Standardised Industrialised Virtualised

Server

Network

Storage

Middleware

SystemManagement

Security

Server

Network

Storage

Middleware

SystemManagement

Security

Policy DefinitionVirtualisation

Server

Network

Storage

Middleware

SystemManagement

Security

Ambition

Ambition

Ambition

Ambition

Ambition

Ambition

Ambition

SOI

Maturity Scan

SOI

Strategy

SOI

Design & Build

3 Days

“Awareness”

3 Weeks

“Mobilisation”

3 Months ↑

“Reality”

As Is

To Be

Ser

vic

e O

rien

tati

on

SOI

Maturity Scan

SOI

Strategy

SOI

Design & Build

3 Days

“Awareness”

3 Weeks

“Mobilisation”

3 Months ↑

“Reality”

As Is

To Be

Ser

vic

e O

rien

tati

on

… movilize the organization for the change!



www.capgemini.com

Together. Free your energies

Documents

Service Orientated EnterpriseVilla...Creating a continuous mode of interaction with the outside world, sensing and responding to arising opportunities Freeing ourselves from current