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Multiple Choice Quiz(See related pa ges)
Results Reporter
Out of 10 questions, you answered 3 correctly with a final grade
o f 30%
3 correct (30%)7 incorrect (70%)
0 unanswered (0%)
Your Results:
The correct answer for each question is indicated by a .
1
INCORRECTA process capability index is a statistical measure of
process varibility.
A) True
B) False
2
INCORRECTSeveral countries require that foreign companies become
Malcolm Baldrige certified.
A) True
B) False
3 CORRECT The increased importance of qua lity is a d irect
function of increased competition.
A) True
B) False
4 CORRECT Lean se rvice is an extension of principles pionee red
by the Toyota P roduction System.
A) True
B) False
5
INCORRECT______________ is not step in the Six-Sigma DMAIC
process.
A) Define
B) Measure
C) Act
D) Control
6
INCORRECT
____________ is not a major category in the fishbone chart.
A) Personnel
B) Process
C) Procedures
D) Customers
7 CORRECT The main aspect of ISO 9000 is ___________
A) compliance to documented practices.
B) to achieve total customer satisfaction.
C) to achieve and maintain high improvement rate.
D) None of the above
8
INCORRECT________ promotes exceptional leadership behaviors as a
way of life in society.
A) ISO 9000
B) Baldrige Award
C) Six-Sigma
D) None of the above
9
INCORRECTA Pareto chart
A) is a visual representation of the process and helps analysts
determine potential problem areas.
B) presents da ta as a frequency distribution in bar chart
form.
C) visually shows the relationship between two variables to aid
in identifying correlation.
D) sorts problems by their relative frequency in a descending
bar graph.
10
INCORRECTWhich of the following is not considered a quality tool
for analysis and problem solving?
A) Control chart
B) Histogram
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C) Scatter diagram
D) Poka-yoke
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