Upload
nikhil-malhotra
View
2.312
Download
196
Embed Size (px)
DESCRIPTION
Service Operations Management - MCQs
Citation preview
5/13/13 Multiple Choice Quiz
highered.mcgraw-hill.com/sites/0073403350/student_view0/chapter10/multiple_choice_quiz.html 1/2
Multiple Choice Quiz(See related pages)
Results Reporter
Out of 10 questions, you answered 2 correctly with a final grade of 20%
2 correct (20%)
8 incorrect (80%)
0 unanswered (0%)
Your Results:
The correct answer for each question is indicated by a .
1 CORRECT The complete process of locating a service facility moves from the general to the specific, e.g. first the geographic area isdetermined, then the neighborhood, and then the specific site.
A) True
B) False
2INCORRECT
In choosing a location, a solution space that has an infinite number of possibilities is referred to as a 'network'.
A) True
B) False
3 CORRECT The maximal covering location problem is concerned with maximizing the population covered within a desired servicedistance, whereas the location set covering problem is concerned with the minimum number of facility locations that willserve all demand points within some specified maximal distance.
A) True
B) False
4INCORRECT
Two service providers (A and B) are equal in every way except that service B is twice as far away as service A. Accordingto the Huff model, if the appropriate Lambda (λ) is four, service B is eight times less attractive than service A.
A) True
B) False
5INCORRECT
The first step in choosing a location for a service facility involves answering which of the following questions?
A) What is the purpose of the service and how will success be measured?
B) How many facilities will be constructed?
C) Are the potential sites limited due to access, zoning restrictions, labor availability…?
D) All of the above questions must be asked.
6INCORRECT
Which of the following is not an element that is normally considered when selecting a specific site?
A) Accessibility
B) Previous uses
C) Traffic flow
D) Competition
7INCORRECT
Consider factory outlet centers that are often located upwards of thirty miles away from an urban center. Compared toneighborhood supermarkets, the lambda (λ) in the Huff model for these outlet centers is:
A) Greater
B) Smaller
C) The same
D) Unrelated, since outlet centers and supermarkets are not comparable
8INCORRECT
Which of the following is a tool that is used when attempting to locate more than one facility?
A) Euclidian metric
B) Huff analysis
C) Metropolitan metric
D) Location set covering
9INCORRECT
The "Food Court" often found at malls is an example of _________.
A) saturation marketing
B) competitive clustering
C) deliberate cannibalization
D) poor planning
10INCORRECT
The Internet has begun to change the rules of location selection. What location criterion is most important for pureInternet services such as 'eBay?
A) Proximity to customers
Course-wide ContentVisit the OMC*Service ModelService Model: Order P... Excel TemplateServQual FormsList of VideosText Updates
Chapter 10
News, Articles & LinksWeb Links
QuizzesMultiple Choice Quiz
Home > Chapter 10 > Multiple Choice Quiz
5/13/13 Multiple Choice Quiz
highered.mcgraw-hill.com/sites/0073403350/student_view0/chapter10/multiple_choice_quiz.html 2/2
B) Distance from competition
C) Availability of a well-educated workforce
D) Proximity to overnight shipping
E-mail Your Results
Date: Mon May 13 2013 09:18:22 GMT+0530 (India Standard Time)
My name:
Section ID:
E-mail these results to:
E-mail address: Format:
Me: HTML
My Instructor: HTML
My TA: HTML
Other: HTML
E-mail The Results
To learn more about the book this website supports, please visit its Information Center.
2011 McGraw-Hill Higher EducationAny use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.