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Service numbers
worldwide
Since we were founded in 2001, we have specialised in the
provision of international service numbers (SN) and we can now
look back on many years of successful business. We act as an
independent partner for local telecommunications companies and
provide our customers with a wide range of service numbers and
associated services. Our portfolio of service numbers covers over
130 countries and is continually expanding. Whether you require
FreeCall, SharedCall, Premium Rate, UIFN or landline numbers
and whatever the nature of your client interaction, telequest can
provide the ideal and most cost effective solution. We service and
manage your active numbers to ensure you are always up to date,
and provide you with the best and latest service number solutions.
ServicenumbersRELIABLE l SECURE l OVER 130 COUNTRIES
THE RIGHT SERVICE NUMBERFOR ALL YOUR REQUIREMENTS
SN OPTIONS
l service and support hotline
l technical helpline
l information services
l order hotline
l reservations hotline
l promotional offer hotline
l advice hotline
l entertainment services
l competition number
l voting services
SharedCall
l shared call charges l fair distribution of costsl ideal for order and reservations hotlines
FreeCall
l free of charge to your customers l ideal for service and support hotlines l customer friendly
l international FreeCall numberl global accessibilityl free of charge to your customers
UIFN 00800 Landline
l geographic numbers l global accessibility l local landline rates
Premium
l costs borne by caller l services refinanced l straightforward invoicing
IVR & AudiotexsolutionsVERSATILE l EFFECTIVE l AFFORDABLE
Automated IVR (Interactive Voice Response) and Audiotex help to
improve customer service. Computer controlled voice response
systems mean that your customers benefit from improved
availability and faster provision of information and services.
These systems not only deliver cost savings, they also improve
the quality of service you provide. Voice operated menus direct
your customers to their desired service and when combined with
service numbers enable you to add value for your customers.
IVR – VERSATILITY
Automated messagesGreetings, information services
(e.g. messages about office hours,weather services)
Call forwardingSingle and multiple call forwarding,
forwarding of faxes and email(Voice2Fax, Voice2Mail), call queueing
Call filteringBlacklist and whitelist:
callers from specific numbers can be blockedor given access to particular services
Web interfaceConnection to web based services,
e.g. delivery status and access code enquiries
Caller identificationCaller classification via IVR PreQualify(DTMF controlled navigation menu)
Statistics functionsDetailed call data analysis,
evaluation of effectiveness of advertising
l improved customer service and
reduced demands on staff
l round the clock availability
for your service
l automated and standardised
call processing
l automated caller identification and
call forwarding
l fast and simple maintenance
BENEFITSTO YOUR BUSINESS
CUSTOMER SERVICE ON EQUAL TERMS
We identify your needs and add value by creating
tailor made solutions. The synergies resulting
from our international network mean telequest
employees’ sector knowledge is constantly
updated, enabling us to provide you with expert
advice as well as solutions. Our customer service
is characterised by fast response times, adherence
to delivery dates and round the clock availability.
EXPERT PARTNER IN A WIDE RANGE OF COUNTRIES
Years of international experience have enabled
telequest to build up a unique portfolio of
competencies in telecommunications. We know
which sectoral tools are best suited to which
situations and represent the most efficient
solution for your needs. Our legal department
keeps a close watch on the regulatory controls
on service numbers in a wide range of countries
and ensures you have security as well as clarity
about legal requirements.
SIMPLE PROCESSES AND PROCEDURES
We have a standardised format for quotations and
invoices across all countries that gives you a user
friendly overview and provides total transparency
in relation to costs and payments. This simplifies
your invoice control, significantly reducing your
administration costs. We process your requests
promptly and without bureaucracy. We have a flat
management structure that means we are able
to take decisions quickly and get you more rapid
results.
SECURITY THROUGH INDEPENDENCE
Our multi supplier policy ensures we use
multiple service number suppliers in each
country. This means we are independent and
can create customised and flexible solutions
for you. Our tried and tested partnerships
are the result of many years of cooperation.
We undertake continuous quality control to
guarantee you the best possible service.
Your benefitsat a glance
WHITELABEL SOLUTION l ADAPTIVE l CONVENIENT
telequest’s convenient service number finder (SN finder) enables
you to offer your customers a tool with added value. Whether
you‘re providing an advice hotline, an ordering service or technical
support, the SN finder will ensure your customers identify the
right solution for them straight away. Countries, number ranges
and caller rates can all be selected effortlessly with the click of a
mouse. The SN finder is available in German and English and is
easy to integrate into your website’s corporate design.
GIVE YOUR CUSTOMERSA TOOL WITH ADDED VALUE!
Service numberfinder
SelectedreferencesCOLLABORATIVE l PERSONAL l ASSURED
CUSTOMERS WHO PUTTHEIR TRUST IN US.
Security throughindependence
Customer service on equal terms
Simple processes and procedures
YOUR BENEFITS AT A GLANCE
Expert partner in awide range of countries
00800 102 502 22We will be happy to advise you
Free hotline
www.telequest.atOffice hoursMonday – Fridayfrom 8 am – 5 pm
Free customer hotlineGermany: 0800 102 502 2Austria & Switzerland: 0800 102 502
Graz-Liebenau OfficeLiebenauer Hauptstrasse 2 – 6A-8041 Graz, Austria
Graz-St. Peter OfficePlüddemanngasse 106/1A-8042 Graz, Austria
Phone: +43 316 46 82 48 2Fax: +43 316 47 44 22 14Mail: [email protected]
