Service Level Benchmarking · 2018-01-08 · Nilaya Mitash, Commisioner, Directorate of Health and Family Welfare, who has been the brain behind this project during his tenure as

Manual on Benchmarking of Services of ULBs

DMA & CMAK

Service Level Benchmarking …a Manual for ULB

June 2009

Directorate of Municipal Administration,

Government of Karnataka


DMA & CMAK

Directorate of Municipal Administration (DMA)

The Directorate of Municipal Administration was established in Karnataka vide G.O No.HUD58MNY80 dt.4.12.1984 to oversee the

affairs of Urban Local Bodies (ULBs) of the State, except Bangalore City Corporation. The main function of the Directorate is to have

an effective co-ordination with the ULBs as well as with the Deputy Commissioner of each District on the one hand and the

Secretariat in the Government on the other hand. The Directorate has the responsibility to supervise the function of the

municipalities, work out suitable human resource policies, exercise disciplinary control over the staff of municipalities, monitor the

tax collection of ULBs, lay down policies for transparency in expenditures and hear appeals against the decisions of municipalities.

Release the Government grants to the ULBs, to implement Government schemes like SJSRY etc. are the other major functions of

DMA.

City Manager’s Association Karnataka (CMAK)

City Managers’ Association Karnataka (CMAK) is a membership based non-profit making professional body of City Managers’ and

Urban Planners, which works to strengthen and enhance the capacities of ULBs, UDAs and Association members in Urban Planning,

Management and Development. We believe in effectively utilizing and encouraging the existing expertise in urban development with

a focus on innovative practices, trends and concepts.


DMA & CMAK

Service Level Benchmarking …a Manual for ULB

Version: 1.1

Date of Publish: 30th June 2009

All the copy rights rest with CMAK only


DMA & CMAK

Advisory Board

Dr. K.P. Krishnan, Former MD, KUIDFC

Mr Subhash Chandra, Former Spl. Commr, BMP

Mr. Jawaid Akthar, Sec., UDD

Mr. Atul Kumar Tiwari, Former JMD, KUIDFC

Mr. Nilaya Mitash, Former Director, DMA

Mr Nebarun Bhattacharya, USAID

Ms. Usha Raghupathi, Professor, NIUA

Prof Shivanand Swamy, AD, CEPT

Prof. Srinivasa Chary, Director, ASCI

Mr. Raghu Rama Swamy, Head - Urban and Energy,

iDecK

Mr. Jon Bormet, Director, Resource Cities/City Links

Program, , ICMA

Mr. Nish Keshav, Analyst, CPM, ICMA

Ms. Manvita Baradi, Director, UMC, Ahemadabad

Ms. Jami, Programs Manager, International Programs,

ICMA

Resource Panel

Mrs. B.B.Cauvery, JD (Admin), DMA

Mr. Ashok Jain, KUIDFC

Dr.Sita Shekar, PAC

Mr. J.V. Nandana Kumar, KUIDFC

Mr. Mahesh Durga, DMA

Mr. Kulkarni, KUIDFC

Mr. Ramkumar, KUIDFC

Mr. A.Y.Shivashankara, DMA

Mr. Shivsali, DUCDC, Tumkur

Mr. Veeranna, Gulbarga City Corporation

Mr. Surendra Babu,C.E, KUWSDB

Mr. Nagesh B.M., TA to CE, KUWS&DB

Dr. Ravikant Joshi, CRISIL

Mr. Ramani, BMP

Mr. Mala Ramachandran, BMP

Mr. Jay Prasad, Advisor, BBMP

Mr. Sumeet Shukla, iDecK

Mr. Poornachandra, AEE, KUIDFC & Research Officer

– CPM, CMAK

Manual on Benchmarking of Services of ULBs June 2009

DMA & CMAK Page 5 of 117

Project Moderator

Mr. Anjum Parwez I.A.S.

Commissioner, Directorate of Municipal Administration

& General Secretary, CMAK

Monitoring Officer

Mrs. Meena Nagaraj,

Deputy Director, MRC

Research & Documentation Team

Mrs.Sapna N., Coordinator, CMAK

Mrs.Yashoda H.M., Research Associate, CMAK

IT Team

Mr.Sharana Basavana Gouda M.,

Senior programmer, CMAK

Mr. Pavan. Project Manager, KMDS



Preface

Cities are growing at a tremendous rate. With increasing urbanization, demand for urban services is also increasing. The gap between the demand and the supply of basic services is widening. Urban basic services are usually provided by local agencies through their structure which might vary from state to state. The decentralization of responsibilities has given ULBs more power and more responsibility. These institutions encounter a number of issues and problems resulting in undesirable levels of service delivery and insufficient utilization of available resources, largely due to information gaps, inadequate resource mobilization and lack of effective monitoring. For devising effective policies, decision makers need to have accurate information on service levels, service coverage, efficiency levels, financial performance, etc. Performance measurement can be used as an effective tool in this regard for determining the efficacy, cost-effectiveness, timeliness of services, and suggest corrective actions to improve performance. Directorate of Municipal Administration had set a center at City Managers’ Association, Karnataka for performance measurement in the year 2005. A sophisticated system was set; the Advisory Panel and Technical Panel were formed to derive the sectors, Urban Indicators, Benchmarks, assign weightages and develop score card index. The templates were tested on ground in 7 pilot towns across Karnataka of various population types and the indicators were further brought down to 42 based on the data availability in ULB level. In the year 2008, GoI framed few set of indicators and forwarded the m to GoK to follow the same. DMA along with CMAK finalized 49 indicators from 6 essential service sectors and 1 Finance sector. This system of data compilation, indicator generation, benchmarking and ranking will be captured through an online application. I strongly believe that this manual developed by CMAK will enable the ULBs to effectively implement the Benchmarking in their performance measurement and improve further. I appreciate the great efforts undertaken by CMAK team in successfully bringing out this manual as per the ideas and inputs given by DMA.

Anjum Parwez, I.A.S, Commissioner, Directorate of Municipal

Administration, GoK & General Secretary, CMAK

i



Acknowledgement Directorate of Municipal Administration acknowledges the support extended by one and all in developing this manual.

We would like to thank Shri. Jawaid Akhtar, IAS, Secretary, Urban Development Dept, for being the mentor and constantly

guiding the project, not only in his present capacity but also in his previous assignment as Managing Director, KUIDFC and Vice

President, CMAK.

We express our deep sense of gratitude to Shri. Nilaya Mitash, Commisioner, Directorate of Health and Family Welfare, who has

been the brain behind this project during his tenure as Director at Directorate of Municipal Administration & General Secretary,

CMAK.

We extend our gratitude to Shri. Kaniram, Member, KPSC, for his support in this endeavor in his capacity during his tenure as

Director, Directorate of Municipal Administration.

We express our gratitude to Mr. Anjum Parwez, Commissioner, Directorate Municipal Administration & General Secretary,

CMAK for his unstinting support and encouragement and putting his effort behind refining the concept and bringing it in the

present form.

We go back to thank all the respectable members of the Advisory Panel and Resource Panel of this project for their Valuable

inputs, guidance and sharing their rich experience in developing the project from its base.

Our acknowledgment will be incomplete without thanking the Documentation and IT Teams for their good & steady efforts in

this venture and the project could not have been finalized.

We also would like to thank all the members of the Present and the Previous Management Committee of CMAK, for their stable

support and guidance. Last but not the least we would like to extend our gratitude to CMAK, Municipal Reform Cell and

Karnataka Municipal Data Society for their valuable inputs, monitoring and guidance in developing this manual and also through

out the project to bring into implementable stage.

ii



Contents

Particulars Page No

Section I

Introduction 1

How and why Benchmarking 2

Background 4

Detail of benchmarking 7

Section II

List of Indicators 9

Section III

General Information 12

Water 13

Waste water management 32

Solid waste management 40

Roads, Roadside drains, streetlights 53

Disease control 62

Development of Parks and Gardens 65

Finance 68

Data Collection Sheet 1-14

Acronyms 80

References 81



Section I

Introduction



Introduction

The history of urban local self governing bodies (commonly called Municipalities) in

Karnataka state dates prior to the Independence of India.

The constitution of Municipalities in Karnataka has been done as per the Karnataka

Municipality Act, 1964 and Karnataka Municipal Corporations Act, 1976. In Karnataka

there are 214 ULBs which have been classified based on their population.

The Municipal bodies are governed by the provisions contained in Karnataka

Municipalities Act, 1964 (for City Municipal Councils, Town Municipalities and Town

Panchayats) and Karnataka Municipal Corporations Act 1976 (for City

Corporations).Municipalities have been constituted with the objective of discharging

certain obligatory functions other than it there are certain discretionary functions

also to be taken up like education, epidemic disease control, community recreational

services etc depending upon the available resources of the ULB.

The Obligatory functions are as below

supply of drinking water

Type of ULB Population Number

of ULBs

City Corporation 3,00,000 and above 8

CMC 50,000 to 3,00,000 44

TMC 20,000 to 50,000 94

TP 10,000 to 20,000 68



providing and maintaining drainage and

sewerage systems

street lighting

maintaining sanitation and hygiene of public

places

Construction and maintenance of bus terminals,

roads, culverts and bridges

licensing of Trade activities as well as

Maintenance of Birth and Death records.

Maintenance of public parks and gardens.

Other obligatory functions as specified in the act.

ensuring systematic/planned urban growth

regulation of building construction

In order to discharge the above responsibilities, Municipalities have been vested with the powers to levy certain taxes and fees.

Government through Directorate of Municipal Administration supervises the functioning of the Municipalities; collects municipal

data & prepares its statistics; inspects and interact with both elected representatives and employees to find out their specific

problems and work out the solutions. However Urban Local Bodies (ULBs) are also making sincere efforts to control and solve

these problems thereby to improve the efficiency of citizen’s delivery systems. In the absence of proper statistics and defined

standards for various service deliveries, the Urban Local bodies are facing constraints in further improvising the system. Even

though DMA collects information to compare the efficiency levels of the urban local bodies there is no tool to do a scientific

comparison of functioning and efficiency level of the ULBs. To overcome such difficulties there is a need for benchmarking.

How and Why Benchmarking?

Benchmarking is a management technique that organizations use for regular monitoring and reporting of various programmes,

departments or work units. It is concerned with not only how much is being done, but also how efficiently, of what quality and to

what effect. It also serves as a tool for strategic decision making and long range planning.

In context of urban local bodies, benchmarking can be defined as the process of determining how efficiently and effectively the

concerned agencies are delivering the services and the effort of the agencies in improving the mobilization of own resources and



to measure whether these resources are being utilized in an optimum manner or not. It also provides an assessment of the quality

of work the local body is doing and how successful; it has been in satisfying community needs and expectations.

Concept of benchmarking is relatively new; it enables the performance measurement and also helps in understanding the lacunae

in existing system. The relevance of benchmarking in urban local bodies lies in the fact that these organizations provide a wide

array of public services to large populations and use large amount of resources.

Benchmarking provides ULBs with a tool for monitoring the inputs and outputs associated with each service, evaluating their

performance level and taking corrective actions to improve their performance and hence the service. It also helps ULBs in

identifying resources and how to improve the same. To devise effective policies, the decision makers of urban administration

need to rely on set of performance measures that point to specific phenomena such as service levels, access to services (service

coverage), efficiency in service provision and financial performance with respect to revenue sources, efficiency in resource

mobilization and utilization etc. There was felt need of some performance standards to provide an overall picture of the urban

services. Such measures could be in the form of Urban Indicators, Indicators assist in analyzing trends and impacts of policies.

Indicators reflect the trend of development and also provide quantitative and qualitative information. Measuring the

performance of local bodies is a complex exercise, but it can be very worthwhile. Performance measurement is needed to address

problems relating to both real and perceived performance in an urban local body.

Benefits of Benchmarking

Benchmarking provides the platform to;

Rationalize decision making

Strengthen the accountability

Provide greater transparency

Proper resource mobilization and allocation

Prioritize developmental activities

Background

As the 74th constitutional amendment brings about changes in the responsibilities of urban local bodies, decision makers have

a growing need for information that clearly reflects the challenges faced by urban areas. Specific measures of service levels,



efficiency and financial performance are essential for long term planning and investment that meets the needs of citizens and

contributes to an improved quality of life.

Directorate of Municipal Administration (DMA), Government of Karnataka, tried the very first score card system for selected

32 ULBs of Karnataka under Urban Reforms Project “Nirmala Nagara Yojane” in the year 2003. In continuation to these

efforts, a scientific comparative Performance Indicator System for municipalities was evolved in the state of Karnataka, under

the initiative of Centre for Performance measurement (CPM) at City Managers’ Association, Karnataka (CMAK). Under this

project, 42 indicators under 6 service sectors and finance sector were derived and tested in 7 pilot towns in Phase I. Based on

the experience of phase I and standardized service level benchmarks provided by GOI, DMA in association with CMAK evolved

49 indicators in 7 sectors.



Methodology of Study

UDD Level

DMA Level

ULB Level

Benchmarking System

Input Output

Efficiency

Identification of essential sectors and performance indicators

Criteria: Data availability Judge the performance of service delivery

levels of ULBs

Assigning Weightages/ Scores/Benchmarking

Weightages based on importance of the sector Benchmarks based on Standards – Formulating benchmarks against

established standards Trends – Observe the trend on the values of the

indicator over time and assess whether it is improving or declining

Comparisons - Compare the ULBs performance with other similar ULBs to assess whether it is performing to the required levels

Targets – Compare actual performance to a pre-established target as established by the ULB

Scores based on the performance and derived evaluation slab system

Asses, scrutinize and Evaluate performance

Ranking the ULBs based on categories to deicide

incentive/dis-incentives

Decision on Policy making and resource

allocation

Online application for data collection, analysis, report

generation for review & Ranking



The following sectors are classified in this system of benchmarking based on

Service oriented sector

1. Water Supply System

2. Waste Water Management (sewerage and sanitation)

3. Solid Waste Management

4. Roads , Road side Drains and Street lights

5. Disease Control

6. Development of Parks and Gardens

Finance

7. Finance

Roles of the Different Stakeholders

For the service level performance parameters to be accepted as a standard, all stakeholders need to play their part. The role of

different stakeholders and the steps they need to take in future are briefly mentioned below.

a) State Government and its agencies: State Government and its nodal agencies in the urban sector have a critical role in

driving performance of ULBs and city level civic agencies. State Government will need to periodically examine the

benchmarking as an input for its decisions related to policy, resource allocations, providing incentives and penalties,

channelising technical and manpower support and regulatory considerations amongst others. The Directorate of Local

bodies/Department of Municipal Administration will need to play a key role in this process through constant inter-city

comparisons. These departments should leverage the power of information technology to build and operate systems that

periodically capture and report on benchmarking. Web based technologies should be leveraged for managing information

flow. For other nodal state level agencies, the benchmarking manual will provide specific inputs for their programs and



interface with the ULBs and civic agencies. Benchmarking will also be an important input to State Finance Commissions in

the course of their work.

b) Urban Local bodies: ULBs are the most important stakeholders for institutionalization of service level benchmarking

As service delivery institutions, ULBs will find it useful to institutionalize systems for performance management using

Service level benchmarking. Performance data at the sub-ULB level (zone or ward level) is particularly useful for the

ULB for taking appropriate decisions and monitoring performance of the various field units. Benchmarking with other

cities within the State, or with similar cities facilitate a healthy competitive environment for continuous improvement

As the principal elected Institution for self-governance in the city, ULBs will need to examine performance of other para-

statal civic agencies, even if the ULBs are not directly responsible for service delivery in those areas. Performance

management data using benchmarks should be included in the set of information disseminated under mandatory

public disclosure,

Detail of Benchmarking

With a view to standardize the definition and computation methodology of the selected performance indicators, each of these

indicators has been detailed out in a standardized template in the following pages. For each of the selected indicators, the

following details have been provided:

a) Title, Units and Definition: The Specific name, the unit of measurement in which the performance is to be measured, and

definition for the indicator is provided.

b) Data requirement: The specific element of data that need to be captured is identified, and its corresponding unit of

measurement. Each data element is described, point and frequency of data capture is mentioned. The specific formulae

that should be used to arrive at the performance indicator are mentioned.



c) Frequency of measurement: Frequency of measurement of the performance indicator refers to the frequency at which the

data elements will be provided by the ULBs. For each indicator, the minimum frequency at which the performance should

be measured is mentioned.

d) Concerned sections in the ULB: Concerned sections in the ULB refer to the section in the ULB from where specific data

could be obtained. The corresponding sections are mentioned.

e) Source of data: Source of data refers to register / records /documents maintained at the ULB from which the specific data

could easily and authentically obtained.

Structure of the Manual

Section II of the manual provides details regarding each of selected Indicators. The List of Indicators has been chosen after

taking into account experiences in pilot initiatives in implementing benchmarking across ULBs. Quality of available data, effort

required in data collection and significance of the indicator has been considered in arriving at this set of indicators.

Section III of the manual provides guidance on how the Benchmarking can be operationalized. Samples of performance

reports of the benchmarking that ULBs can use to set and track their performance improvement are also provided.



Section II

BENCHMARKING



List of benchmarking have been chosen, So as to reflect multiple factors of service delivery performance. The basic essential

services have been targeted in the first phase of this system. Benchmarking standards for which detailed data sheet are

provided below:

1. Water Supply System

Indicators Benchmark

Per capita production of water 142 lpcd

Number of days of water supply per week (Normal season)

7 Days

Number of hours of water supply in a day (Normal season)

24 Hrs

Household connection coverage 100%

Service Coverage in Slums 100%

% of Surface water treated before supply 100%

Quality of water supply 100%

Cost recovery in water supply services 100%

Extent of working metered of water connection to all categories.

100%

Efficiency in redressal of customer complaint 100%

Collection Efficiency (Water Charges for Current Year)

90%

Collection Efficiency (Arrears of water charges) 100%

2. Waste Water Management




% of HH with Sewerage connection 100%

Collection efficiency of waste water. 90%

% of Waste Water Treated 100%

Extent of reuse and recycle of treated waste water 20%

Extent of cost recovery in waste water management 100%


3. Solid Waste Management


MSW Collection Efficiency 100%

% households under door to door collection 100%

% of Road Length cleaned per day 30%

Vehicle Adequacy Ratio 100%

Treatment Efficiency 80%

Cost per ton of solid waste management (collected & Disposed)

Rs.1400 per ton

Extent of segregation of MSW 60%

Extent of scientific disposal of MSW 100%

Extent of cost recovery in SWM 100%


4. Roads, Road side drains & Streetlights




% Road side drains to road length 140%

% all weather Road length 100%

Number of Street Lights per Km of Road Length 29 nos per km

Maintenance Expenditure per km of road length 35000/km

Operation and Maintenance cost per street light 400/streetlight

Incidence of water logging and flooding nil

Efficiency in redressal of customer complain 100%

5. Disease Control


Number of Vector borne disease cases per 1000 population Nil

Number of water borne disease cases per 1000 population Nil

6. Development of Parks & Gardens


% of area under parks and gardens 15%

% of areas of developed parks and gardens 100%

7. Finance




Property Coverage ratio 90%

Collection Efficiency (Property Tax) Current Year 90%

Collection Efficiency (Property Tax) Arrears 100%

Per capita gross own revenue receipts For CC- Rs.671.65 for CMC,TMC,TP-Rs.464.55

Per capita tax receipts For CC-Rs.188.50 for CMC,TMC,TP-Rs.94.60

Per capita own non tax receipts For CC-Rs.483.14 for CMC,TMC,TP-Rs.370

Per capita expenditure For CC-Rs.752 for CMC,TMC,TP-Rs.431

18% utilization (ob+ current year) 90%

Income per Employee… (Rs.) For CC-Rs.319883 for CMC,TMC,TP-Rs.308492

Expense per Employee… (Rs.) For CC-Rs.83410 for CMC,TMC,TP-Rs.67091

Periodicity of data compilation:

Sl.No Period Details

1 Quarterly Every 3 months 1st quarter : April 1st to June 30th

2nd quarter: July 1st to Sep 30th

3rd quarter: Oct 1st to Dec 30th

4th quarter : Jan 1st to Mar 31st

2 Annually Every 12 months April 1st to March 31st Should consider only the financial year

The data should be filled at regular intervals i.e. within one month duration of the completion of the quarter



Section III

MAKING STANDARDIZED SERVICE LEVEL

BENCHMARKS OPERATIONAL



General Information

These general Information parameters are the foremost important basic information based on which the performance of the

ULBs will be judged.

1. Population density (present): This indicates the ratio of total present population to that of total present area.

2. Household Size (2001): This indicates the ratio of total population as per 2001 census to that of total number of households

as per 2001 census.

3. Number of present households: This indicates the total present household size.

4. Number of households (present): This indicates the ratio of total present population to that of household size as per 2001

census

4. Number of Wards: Mention the total number of electoral ward in numbers.

Population density (present) = Present population/ present Area under the Municipal Body

(Number/Sq. Km) (Number) (Sq. Km)

Household size (2001) = Population (2001 census)/No of Households (2001 census)

(Number) (Number) (Number)

Number of present households= Total present population/ Household size as per 2001 census

(Number) (Number) (Number)



Sector 1: Water Supply

WATER

Water is the most essential commodity for the mankind and it is to be supplied to the public by the local authority both in

Urban and Rural areas. Both the quantum and quality of water supplied is of the major concern. It is very common

phenomenon that most of the Urban Local Bodies (ULB) are depending on ground water as the main drinking water source

i.e. bore wells and open wells by installing a motor/ pumps. The water is stored in a service reservoir and then pumped to the

public distribution network. The improper maintenance and management of the entire system leads to high O&M1 cost. O&M

cost is one of the important aspects in water supply which needs to be tracked by the ULB using proper formats and updating

precise data periodically.

The Manual also contains parameters to measure the portability of water to improve water quality.

1 Operation and Maintenance

Conversion of Units:

1000 liter=I Kiloliter (KL) 1000 Kiloliter= 1 Million liter (ML)



Performance Indicator 1.1:

Detail of formula:

Data required:

Data required as per

formula

Unit Detail Example Concerned

Sections in

ULB

Source

of data

Total quantity of

water Pumped in to

distribution system

MLD Quantity of water drawn from surface

water sources(ex:- rivers, lakes,

reservoirs, canals etc) +

2.74 MLD Engineering water

section

Quantity of water pumped from ground

water source (ex: open well/bore well)

based on average output +

1 MLD

(Even mini water Supply

Schemes to be considered)

Engineering water

section

Quantity of water purchased from On an average from Engineering water

1 lpcd-Liter Per Capita per Day

Performance Indicator Unit Definition Periodicity of Evaluation

Per capita production of

water

lpcd1 This provides an overall indication of the adequacy

of the water supply to meet the needs of an

individual

Annually

Per capita production of water

= Total water Pumped in to distribution system / Present population



external sources external source 5

tankers/day are purchased

hence 25,000 lt. is been

supplied, this to be

mentioned as0 .025 MLD

section

Present population No. Total population (present) 1,70,000 Statistical General

Admin.

Standard for comparison of the performance indicator: 142 lpcd for all ULBs based on Karnataka State Water

Policy. This value also considers 5% system losses.




Detail of formula:

Standard for comparison of the performance indicator: 7 days in a week for all ULBs. This is being set Based on

norm for all cities in the developed countries.


1 Other days other than draught was declared as normal season

Performance Indicator Unit Definition Example Concerned

Section

Source of Data

Number of days of water

supply per week in

Normal1 season)

No of Days

in a week

This provides an overall

indication of number of

days of water supply per

week in the normal

season at household level

Alternative

days in a week

to be

mentioned as 3

Engineering

Water section

Number of days of water supply at consumer end per week (Normal season)

Number of hours of water supply at consumer end in a day (normal season) in hours



Detail of formula:

Standard for comparison of the performance indicator: 24 Hours in a day for all ULBs. This is the level which

all ULBs should aspire for.

Performance indicator Unit Definition Example Concerned Section Source of

Data

Number of hours of water

supply at consumer end in a

day (normal season)

Hours

in a day

This provides an overall

indication of number of hours of

water supply with-in a day in a

normal season at household

level

1 hour Engineering Water

Section



Performance Indicator 1.4

Detail of Formula

Performance

indicator

Unit Definition Periodicity of

Evaluation

Household

connection

coverage

Percentage

(%)

This indicates the ratio of total number of households in the ULB area that are

connected to the water supply network with a direct household connection to

that of total number of present households.

Quarterly

Data required:


formula

Units Detail Example Concerned

Section

Source of

data

Total number of

households in the ULB

area

Number Only the total households should be considered

and not the properties in the ULB area

34000 Engineering Water

Section

Total number of legal

households with direct

water supply connection

Number Only the total number of households which are

connected to direct municipal water supply

5,896 Engineering Water

Section

Standard for comparison of the performance indicator: 100% for all ULBs. It is a minimum acceptable standard

for water supply service.

Household connection coverage=Number of Household with water connections/ number of present Households




Detail of Formula

Performance indicator Unit definition Periodicity of Evaluation

Service coverage in

slums1

Percentage

(%)

This indicates the percentage of population in slum area

provided with water supply either through direct connection or

with a public stand post service

quarterly

Data Required


formula

Units Detail Example Concerned

Section

Source of

data

Total number of Slum

population

Number Total Number of declared slum

population

6 declared slums with 32,000

population then mention only

32,000

Engineering Water

section

Declared Slum Population

dependent on either

public stand posts or

Number Number of households in declared

slums dependent for water supply

on public stand post

There are 20 stand post

covering 3000 population and

1000 direct household

Engineering Water

section

1 Only declared and authorized slum is considered

Service coverage in slums = Declared Slum population dependent on either on stand posts or

household connection or both

Total present slum population



household connection or

both

Number Number households in declared

slum with direct water supply

connection

connections covering 5000

slum population then mention

it as 8000

Engineering Water

section

Standard for comparison of the performance indicator: 100% for all ULBs. It is essential that all slum population

should have regular water supply.




Detail of Formula

Performance

indicator


Evaluation

% of surface water

treated

Percentage

(%)

This Indicates the ratio of total Quantity of Surface water

treated before supply to that of total quantity of water

extracted from the surface source

Annually

Data requirement:


formula


section

Source of data

Total quantity of water

extracted from surface

source

KL Total quantity of water extracted from

surface source before treatment

2.72 MLD Engineering Water section

Total quantity of surface

water treated before

supply

KL Only the quantity of treated surface

water before supply should be

considered

2.71 MLD

Engineering

Water section

Standard for comparison of the performance indicator: 100% for all ULBs. Whole quantum of water extracted

for distribution has to be treated.

Percentage of surface water treated before supply = Quantity of surface water treated before supply / Total Quantity of water extracted from surface source




Detail of formula:

Performance indictor Unit Definition Periodicity of

evaluation

Quality of water supply percentage This indicates the ratio of total number of water samples that meets

specified potable water standards to that of actual number of water

samples collected at consumers end

Quarterly

Data requirement:

Data required as per formula Unit Detail Example Concerned

section

Source of

data

Total number of water samples

collected at the consumer end

Number Actual number of water samples that

are taken for testing at the consumer

end

In 1st

, 2nd

and 3rd

month, 3, 4

and 2

samples have

been

collected then

mention as 9

Engineering

Water

section

Quality of water supply = Total number of water samples that meet specified potable water standards / Total number of water samples collected at consumer end



samples

Total number of water samples

that meet the specified potable

water standards

Number Indicates only the water samples

which have already met the specified

potable water standards as per

CPHHEO norms

Out of 9, 6

samples have

shown

positive result

then mention

as 6 samples

Engineering Water

section

Sampling methodology: Minimum of two samples per ward at every fortnight should be collected randomly at consumer

end and given for testing. So in each month two samples should be collected hence 6 samples for a quarter. The minimum

normative standards for a portable water quality is here with mentioned below as per CPHEEO Norms.

Standard for comparison of the performance indicator: 100% for all ULBs. The Quality of water should be 100%

of whole distribution system.



Water Quality as per Bureau of Indian Standards 10500 (1992-93)

Performance Indicator 1.8 1 ppm - Parts per Million

Sl No Parameter Desirable Limit Permissible Limit

1 pH 6.5 - 8.5 No Exemption

2 Color 5 25

3 Odor Odorless No Exemption

4 Turbidity 5 5

(in ppm1) (in ppm)

5 TH 300 600

6 TDS 500 2000

7 Ca 75 200

8 Mg 30 150

9 Alkalinity 200 600

10 Fe 0.3 1

11 F 1 1.5

12 Cl 250 1000

13 No3 25 50

14 So4 200 400

15 Mn 0.1 0.3



Detail of Formula:

Performance

indicator


Evaluation

Cost recovery in

water supply

services

Percen

tage

(%)

This indicates the ratio of total revenue generated per kiloliter of water supplied to

that of total cost incurred per kiloliter of water supplied

Annually

Data requirement:


formula


section

Source

of data

Cost incurred per kiloliter

of water supplied

Rupees This indicates the total cost (excluding capital

cost) incurred per kiloliter of water supplied

they are: Total Contractual (if out sourced) cost

for bore wells, O & M of piped network, O & M of

vented dam/Intake well, valves, replacement

distribution network, supplying of spare

materials, salaries of contract labours,vehicles

etc.

23,00,000 to be

mentioned as 23

lakhs

Engineering Water

section

Salaries of employees under water 3,00,000,000 to be

Cost recovery in water supply = Revenue generated under water supply system/Expenditure under Water Supply System



supply(Permanent and Daily wages)

mentioned as 300

lakhs

Total expenditure by ULB on Bore wells, O & M

of piped network, O & M of vented dam/Intake

well, valves, replacement distribution network,

supplying of spare materials, salaries of contract

labours,vehicles etc.

75,00,000 to be

mentioned as 75

lakhs

Purchase of items,( for water treatment, for

pumping machinery and spare parts if any)

50,00,000 to be

mentioned as 50

lakhs

Electricity bill for water supply (surface source

and Ground water source)

1,00,000,000 to be

mentioned as 200

lakhs

Revenue generated under

water supply

Rupees This indicates the total revenue (water charges)

collected per kiloliter of water supplied (includes

amount collected for providing new tap

connections including regularization charges).

143 lakhs water

charges and 21

lakhs tap

connection and

regularization

charges

Engineering

Water

section

Standard for comparison of the performance indicator: 100% for all ULBs. All the Cost Incurred should be

recovered.

Performance indicator: 1.9

Extent of functional metered water connection =

Total functional metered direct water supply connections / Total metered direct water supply connections



Detail of Formula

Performance indicator Unit Definition Periodicity of

evaluation

Extent of metering of water

connection

Percentage

(%)

This indicates the ratio of working metered household

connections to that of total number of water supply

connections

Quarterly

Data requirement:


formula


section

Source of

data

Total number of metered

direct water supply

connections

Number Total number of metered connections at

households and commercial

establishments

16,961 household

connections have

been metered

Engineering Water

section

Total Number of

functional metered direct

water supply connection

Number Total number of metered connections at

households and commercial

establishments which are in working

condition

Of 16,961 only

10,432 meters are

functional

Engineering Water

section

Standard for comparison of the performance indicator: 100% for all ULBs as all the connections should be

metered.



Performance Indicator: 1.10

Detail of formula:

Performance

indicator


Evaluation

Efficiency in

redressal of

customer

Complaint

Percentage

(%)

This indicates the ratio of total number of water supply related complaints

redressed to that of total number of complaints received under water supply

Quarterly

Data requirement:

Data as per formula Unit Detail Example Concerned

section

Source of data

Total number of complaints

received under water supply

Number This indicates the total number

of complaints received under

water supply

300 complaints

have been

registered under

Water Supply

PGR section Complaint register

Efficiency in redressal of customer complaint = Total number of complaint addressed under water supply /total number of complaints received under

water supply



Total number of complaint

redressed1 under water

supply

Number This indicates the number of

complaints redressed under

water supply

Of 300 complaints

280 have been

redressed and 20

have been

attended then

mention as 280

complaints

PGR section Complaint register

Standard for comparison of the performance indicator: 100% for all ULBs.

1 Redressed means the complaints which has been solved but not just attended




Detail of Formula

Performance Indicator unit Definition Periodicity of

Evaluation

Collection Efficiency of

water charges in

current year

Percentage (%) This indicates the ratio of collection of revenues (water charges) of

the current year to that of total demand of the current year

Annually

Data requirement:

Data as per formula Unit Detail Example Concerned section Source

of data

Current year water

charges demand

Rupees Total quantum of water supply

charges related to water supply

services that are billed during the

year

143 lakhs Water section Water

section

water charges collected

for the current year

Rupees Consider only the total water charges

collected (excluding arrears) for the

current year.

50 lakhs Water section

Water

section

Standard for comparison of the performance indicator: 90% for all ULBs. No ULB is collecting at least 75% and

also it is difficult to achieve 100%.

Collection Efficiency of Water Charges in Current year= Water charges collected for the current year / Current year demand for water charges




Detail of Formula


evaluation

Collection Efficiency of arrear water

charges

Percentage

(%)

This indicates the ratio of efficiency of

collection of outstanding water

charges(arrears) during the year

Annually

Data requirement:


section

Source of data

Total arrear demand Rupees Total quantum of

outstanding (arrears)

charges of water service

400 lakhs Water section

Water section

Total arrear water

charges collection

Rupees Consider only the

outstanding (arrears)

water charges collected

20 lakhs Water section Water section

Standard for comparison of the performance indicator: 100% for all ULBs. The entire outstanding amount has to

be collected.

Sector: 2 -Waste Water Management

Collection Efficiency of Arrear water charges = Arrear water charges collection/ Arrear demand



Wastewater is any water that has been generated by the water users; which is let off after the use by the various kinds of

consumers like domestic, commercial, industrial etc.

Sewage is correctly the subset of wastewater that is contaminated with feces or urine, but is often used to mean any waste

water. "Sewage" includes domestic, municipal, or industrial liquid waste products disposed of, usually via a pipe or sewer or

similar structure, sometimes in a cesspool emptier.

The physical infrastructure, including pipes, pumps, screens and channels etc. used to convey sewage from its origin to the

point of eventual treatment or disposal is termed as sewerage system.

Reuse & Recycle.

Tertiary treated wastewater can be reused as drinking water, in industry (cooling towers), in artificial recharge of aquifers, in

agriculture and in the rehabilitation of natural ecosystems.

http://en.wikipedia.org/wiki/Water

http://en.wikipedia.org/wiki/Feces

http://en.wikipedia.org/wiki/Urine

http://en.wikipedia.org/wiki/Sewage

http://en.wikipedia.org/wiki/Waste

http://en.wikipedia.org/wiki/Pipeline_transport

http://en.wikipedia.org/wiki/Sewer

http://en.wikipedia.org/wiki/Cesspool_emptier

http://en.wikipedia.org/wiki/Pump

http://en.wikipedia.org/wiki/Sewerage

http://en.wikipedia.org/wiki/Drinking_water

http://en.wikipedia.org/wiki/Cooling_towers




Detail of formula

Performance

Indicator


evaluation

Percentage of

HH with

underground

drainage

connection

Percentage (%) This indicates the ratio of number of households that are connected to

underground drainage connections to that of total number of households

Quarterly

Data requirement:

Data as per Formula Unit Detail Example Concerned section Source of Data

Total number of

households

Number Total number of households in the

total ULB area

120000

Households

Engineering Engineering

Number of households

with UGD connection

Number Consider only the households that are

connected with underground

drainage connection

56100

household

have been

UGD

connected


Standard for comparison of the performance indicator: 100% for all ULBs.All Household must be connected to the

underground drainage system

Percentage of HH with underground drainage connection= Number of Households with UGD connection/ Total no of households




Detail of Formula:


Evaluation

Collection efficiency of

waste water

Percentage

(%)

This indicates the ratio of total quantum of waste water

collected to that of total quantum of water supplied to

consumers

Annually

Data Requirement:

Standard for comparison of the performance indicator: 90% for all ULBs.

Data as per

formula


section

Source of data

Total water

supplied

KL Total quantum of water supplied to

consumers

10 MLD Engineering

Waste water

collected

KL Total Quantum of wastewater

collected & measured in the

treatment plant

8 MLD Engineering

Collection efficiency of waste water = Waste water collected/water supplied




Detail of formula:


Evaluation

Percentage of waste1

water treated

Percentage (%) This indicates the ratio of total quantum of

waste water treated to that of total waste

water generated

Annually

Data requirement:


section

Source of data

Quantity of waste

water generated

KL Total quantum of waste water

generated in the ULB area

8 MLD Engineering Engineering

Quantity of waste

water treated

KL Consider only the quantum of waste

water that are treated

7.5 MLD Engineering Engineering

Standard for comparison of the performance indicator: 100%.All waste water should be treated

1 80% of the water supplied is waste water

Percentage of waste water treated= Quantity of waste water treated/quantity of waste water generated




Detail of Formula:

Performance

indicator

Unit Definition Periodicity of Evaluation

Extent of reuse &

recycle of treated

waste water

Percentage

(%)

This indicates the ratio of total quantum of waste water

recycled and reused to that of total quantum of waste water

received at the treatment plant

Annually

Data Requirement:


section

Source of data

Waste water received at the

treatment plant

KLD Total quantum of waste water that

is received at the treatment plant

8 MLD Engineering Engineering

Total waste water recycled

& reused out of the treated

waste water

KLD Considered only the quantum of

waste water that are recycled and

reused

7.5 MLD Engineering Engineering

Standard for comparison of the performance indicator: 20% as most of the ULBs doesn’t treat and

reuse/recycle the effluents which need to be promoted. Hence to begin with 20% can be set as target.

Extent of reuse and recycle of treated waste water= Total waste water recycled and reused/waste water received at the treatment plant




Detail of formula


Extent of cost recovery in

waste water

Percentage

(%)

This indicates the ratio of total revenue

generated from UGD system to that of total

expenditure on UGD system

Annually

Data Requirement:


section

Source of

data

Total expenditure

from UGD

Rupees Should consider all waste water related total

expenses spent during the year

Engineering

+ Electricity bill for sewage treatment plant 0

+Total salaries of ULB employees working in STP &

UGD system

3900000 to

be mentioned

as 39 lakhs

+Total O & M cost born by ULB under UGD and STP

(purchase of items, repair and replacement of spares,

labour cost etc.)

1500000 to

be mentioned

as 15 lakhs

Extent of cost recovery in waste water= Total revenue from UGD/Total expenditure on UGD



+Total O & M Contractual cost (if outsourced) under

UGD and STP (purchase of items, repair and

replacement of spares, labour cost etc.)

1000000 to

be mentioned

as 10 lakhs

Total revenue from

UGD

Rupees Should consider all waste water related total

revenues collected during the year

100000 to be

mentioned as

1 lakhs

Engineering

Standard for comparison of the performance indicator: 100%. All the cost incurred on waste water

management should be recovered.




Detail of formula:


Efficiency in redressal of

customer complaint

Percentage (%) This indicates the ratio of the total number

of complaints addressed under UGD to that

of total number of complaints received

under UGD

Quarterly

Data requirement:

Data as per

requirement


section

Source

of data

Total number of

complaints

received under

UGD

Numbers/annum Should include all the complaints received

under UGD during the year

240 complaints have

been registered

under UGD

Engineering Enginee

ring

Total number

of complaints

addressed

under UGD

Numbers/annum Should consider only the total number of

complaints addressed under UGD during

the year

Of 240 complaints

210 have been

redressed and 30

have been attended

Engineering Enginee

ring

Standard for comparison of the performance indicator: 100%.

Efficiency in redressal of customer complaint= Total complaint addressed under UGD/total number of complaints received under UGD



Sector: 3-Solid Waste Management.

Solid waste:

Municipal solid waste is a burning problem requiring immediate attention and care. The waste generators

are used to throw the waste directly on streets, open plots and drains thereby causing problems for health,

environment and aesthetics. Many municipalities are functioning in an adhoc way without proper

management plan for collection, transportation and disposal system for solid waste. The weaker sections of

the community and children are most affected due to unhygienic condition.

Solid waste management is a obligatory function of urban local bodies of Karnataka under Karnataka

Municipal Act, 1964 and this has received a renewed focus and attention after the notification of Solid

Waste (Management & Handling) Rules 2000 under EPA1, 1986 (also referred as MSW Rules 2000).

Managing Solid waste is now being one of the obligatory functions of the Urban Local Bodies as per the

rules. Though essential and important this service has been neglected by the local bodies there by

worsening the issue. It is a high time that Urban Local Bodies have to look into these issues scientifically and

handle it through effective management and planning.

1 EPA-Environmental Protection Act




Detail of Formula


MSW Collection Efficiency Percentage

(%)

This Indicates the ratio of total amount of

municipal solid waste collected during the year

to that of total amount of waste generated

during the year

Half yearly

Data requirement:


section

Source of data

Total amount of

waste generated

Tons This indicates the overall solid waste

generated with in the ULB area.

130 tons Health Section As per MSW

Action Plan

Total amount of

waste collected

Tons Should consider only the solid waste

collected from household, establishments

and common collection points.

110 tons Health Section Field exercise

Standard for comparison of the performance indicator: 100%.This is based in adherence to state policy on

ISWM

MSW Collection Efficiency = Total amount of waste collected/ total amount of waste generated




Detail of Formula:


Evaluation

Percentage of HH under door to

door collection

Percentage (%) This indicates the ratio of coverage of door to door

solid waste collection to that of total number of

households in the service area

quarterly

Data requirement:


Section

Source of data

Total number of

households

Number Should consider the Total number of

households in the service area

45000 Health

section

As per actual

Number of households

with door to door

collection

Number Should consider only the number of

households with a daily doorstep

collection in the service area

8000 Health

section

As per actual


Percentage of HH under door to door collection = Number of Households with door to door collection/Total number of households




Detail of Formula:

Performance indicator Unit Definition Periodicity of Evaluation

Percentage of Road Length

cleaned per day

Percentage (%) Indicates the ratio of total length

of roads cleaned daily in that

service area to that of Total road

length in the ULB area

Quarterly

Data requirement:


section

Source of data

Total road length kms Total road length in that service area 250 Kms Health

section

MSW Action Plan

Total length of roads

cleaned daily

kms Should consider the total length of roads

cleaned per day in the ULB area

60 Kms Health

section

MSW Action Plan

Standard for comparison of the performance indicator: 30%. Only 30% of roads are main roads which needs to

be swept every day as per ISWM state policy

Percentage of Road Length cleaned per day = Total length of Roads cleaned daily/Total Road Length




Detail of Formula:

Performance Indicator Unit Definition Periodicity

of

Evaluation

Vehicle Adequacy Ratio Percentage

(%)

This indicates the ratio of whether available vehicle capacity is

adequate to handle solid waste generated to that of total required

capacity of vehicles

Annually

Data requirement:

Data as per

formula


section

Source of data

Total Capacity of

available

vehicles

Tons Total capacity of vehicles available. 120 ton Health

section

As per Actual

Required

capacity of

vehicle

Tons Should consider only the vehicles capacity

required for the generated solid waste

130 ton Health

section

As per Actual

Standard for comparison of the performance indicator: 100% the entire vehicles capacity has to be used

effectively.

Vehicle Adequacy Ratio = Total capacity of available vehicles/ required capacity of the Vehicle




Detail of Formula:


Evaluation

Treatment Efficiency Percentage

(%)

Indicates the total ratio of the efficiency in amount of solid

waste treated to that of total amount of waste generated

Annually

Data requirement:

Data as per

Formula

Unit Detail Example Concerned section Source of data

Total amount of

waste generated

Ton Total quantity of waste generated during the year 130 ton Health section As per Actual

Quantity of

waste treated

Ton Consider only the total quantum of Solid waste treated

during the year

110 ton Health section As per Actual

Standard for comparison of the performance indicator: 80% only 60-70% of solid waste is organic waste and

rest 10% is recovered as recyclables.

Treatment Efficiency = Quantity of waste treated / Total amount of waste generated




Detail of formula:


Evaluation

Cost per ton of solid waste

collected

Rs.Per ton Indicates the operating expenses recovered per ton of waste

collected to that of total Municipal solid waste generated.

Annually

Data requirement:

Data as per formula Unit Detail Concerned

section

Source of data

Total cost of solid waste

management

Rupees Should include only the total expenses incurred for

solid waste management

Health

section

40000000 to

be mentioned

as 400 lakhs

30000000 to

be mentioned

as 300 lakhs

As per actual.

This includes Salary of the Employees under SWM.

Total expenditure by ULB on SWM for O & M of

vehicles, purchase of tools and equipments,

insurance cost for vehicles, landfill management

cost like tipping fee etc

Total contractual cost if outsourced under SWM

for hiring services, vehicles or equipments, O& M

Cost per Ton of Solid waste Management (collected & disposed) = Total cost of Solid waste management/Annual Municipal Solid waste generated



of vehicles, fuel cost, labour cost etc

20000000 to

be mentioned

as 200 lakhs

Annual municipal solid

waste generated

Ton Total municipal waste generated during the year Health

section

As per actual

Standard for comparison of the performance indicator: Rs.1400 per ton it could be segregated as Rs.600- for

collection & street sweeping and Rs.800- for transportation.




Detail of formula:


Extent of segregation of

municipal solid waste

Percentage

(%)

This indicates the ratio of efficiency of

segregation of Municipal solid waste to that of

total Solid waste collected

Quarterly

Data requirement:

Data as per formula Unit Detail Example Concerne

d section

Source of data

Total waste collected Tons Should be the overall total waste

collected

130 ton Health

section

As per actual

Total organic waste

segregated

Tons Should include only segregated organic

waste

60 ton Health

section

As per actual

Standard for comparison of the performance indicator: 60% since only 60-70% of solid waste is organic waste

only 60% is considered initially

Extent of segregation of Municipal Solid Waste= Total organic waste segregated/total waste collected




Detail of formula:


evaluation

Extent of Scientific disposal

of municipal solid waste

Percentage

(%)

This indicates the ratio of total waste processed in scientific

manner to that of total waste collected & transported to

disposal sites

Quarterly

Data requirement:


section

Source of data

Total waste collected

& transported to

disposal sites

Tons Should be the overall total waste

collected & transported to disposal sites

110 tons Health section MSW Action Plan

Total waste

processed in

scientific manner

Tons Should only be the total quantum of

waste that is processed in scientific

manner during the month

110 tons Health section MSW Action Plan

Standard for comparison of the performance indicator: 100% all the waste transported should be scientifically

disposed as per MSW rules 2000.

Extent of scientific disposal of municipal solid waste = Total waste processed in scientific manner/total waste collected & transported to disposal sites




Detail of formula:


Extent of cost recovery in

solid waste management

Percentage (%) Indicates the ratio of total revenue

recovered on SWM to that of total cost

incurred on SWM during the year

Annually

Data requirement:

Data as per formula Unit Details Example Concerned

section

Source of data

Annual expenditure on

solid waste

Rupees Should consider the over all expenses (cost)

incurred on SWM during the year.

800000

rupees

Engineering As per Actual

Annual revenue Rupees. Should consider the overall revenue

collected on SWM during the year

100000

rupees

Engineering As per actual

Standard for comparison of the performance indicator: 100% all the cost incurred on solid waste management

should be recovered

Extent of cost recovery in solid waste management = Annual revenue/ Annual Expenditure on Solid waste management




Detail of formula:


Evaluation


customer complaint

Percentage

(%)

This indicates the ratio of total number of complaints addressed

under SWM during the year to that of total number complaints

received under SWM

quarterly

Data requirement:


section

Source of data

Total number of

complaint received

under SWM

Numbers Should consider the over all complaints

received under SWM

175 PGR section complaint register

Total complaints

addressed under SWM

Numbers Should only consider the total number of

complaints addressed under SWM

165 PGR section Complaint register

Standard for comparison of the performance indicator: 100%

Efficiency in redressal of customer complaint = Total complaints addressed under SWM/total number of complaints received under SWM



Section: 4 Roads, Road side Drains and Street Lights

Storm water: the rainfall that flows over yards, streets, alleys, parking lots, farms and buildings and enters the storm

drain system.

Storm water drainage system: a system of streets, roads, storm drains, curbs, gutters, ditches, creeks, lakes and

rivers that are designed or used exclusively to collect and transport storm water. It’s a network of structures,

channels and underground pipes that carry storm water (rain water) to ponds, lakes, streams and rivers. The

network consists of both public and private systems. It's an integral part of the storm water management system in

the county that is designed to control the quantity, quality, timing, and distribution of storm runoff.

It's not a part of the wastewater (sanitary) sewer system. Storm water does not flow to a treatment plant

Street Lighting: Street lighting is one of the major obligatory functions of municipal authorities. The tremendous

increase in vehicular traffic; changes in life styles and a network of internal road systems have increased the

movement of city population, thereby increasing demand for efficient & improved streetlight management.

The First state Finance Commission had considered streetlight as an essential service which has to confirm to

some standards.

http://www.fairfaxcounty.gov/dpwes/stormwater/

http://www.fairfaxcounty.gov/dpwes/navbar/faqs/flooding.htm#howtell




Detail of formula:


Percentage of Road side

drains to road length

Percentage (%) This Indicates the ratio of length

of road side drains to that of total

length of roads

Annually

Data requirement:

Data as per formula Unit Details Example Concerned

section

Source of data

Total length of roads Kms Total length of roads in the ULB

area

380 Kms Engineering Engineering

Length of drains Kms Should consider the total length

of drains in the service area

If 175 km of

roads have

both the side

drains then

mention it as

350 km


Standard for comparison of the performance indicator: 140% road side drains must be at least 140% of the

road length.


Percentage of Road side drains to road length = Length of road side drains / total length of Roads



Detail of formula:


Percentage of all weather

Road length

Percentage (%) This indicates the ratio of total length of all

weather roads in the ULB area to that of

total length of roads

Annually

Data Requirement


section

Source of data

Total length of roads Kms Total length of all types of roads 380 Kms Engineering

Length of all weather

road

Kms Should only consider the total

length of all weather roads in the

ULB area

200 kms Engineering

Standard for comparison of the performance indicator: 100% All the roads need to be surfaced

Percentage of all weather road length = Length of all weather roads / Total length of roads




Detail of formula


Number of street lights per

km of road length

Numbers This indicates the total number of street

lights per kilometer of road length

Annually

Data requirement


section

Source of data

Total length of roads Kms Total length of roads in the ULB

area

350 Kms Engineering

Total number of

street lights

Number Should consider the total

number of street lights in the

ULB area

6895 Engineering

Standard for comparison of the performance indicator: 29 numbers per km As per Adhoc committee

recommendations, there should be 1 street light for every 35 meter of road length.

Number of street lights per Km of Road length = Total number of street lights / total length of roads




Detail of formula:


Maintenance expenditure per

km of road length

Rs per

Km/annum

This indicates operating and maintenance cost

on each kilometer of road length to that of

total length of roads

Annually

Data requirement:


section

Source of data

Total length of roads Km Total length of all type of roads 380 Kms Engineering

section

Total Operation and

maintenance cost of

roads

Rs/

annum

Should only consider the O&M

cost spent on each Kilometer of

roads

50000000

to be

mentioned

as 500

lakhs

Engineering

section

Standard for comparison of the performance indicator: 35000.Rs per km as per state highway norms which

states Rs.30000/annum for single lane & Rs 40000/annum for double lane, Hence an average is considered.

Performance indicator:4. 5

Maintenance expenditure per km of road length = Maintenance expenditure of roads/total length of roads

Operation and maintenance cost per street light (sodium vapor, tube light, high mask lamp) =Total O&M expenditure / Total number f street lights



Detail of formula:


Operation and maintenance

cost per street light

Rs. Per street

light per annum

This indicates the total expenses incurred

per street light to that of total number of

street light in the service area

Annually

Data requirement

Data as per

formula


section

Source of data

Total number of

street light

Number Total number of streetlights with in the

service area

6550 Electrical

section

Total O & M

Expenditure

Rs per annum Should only consider total operation

and maintenance expenditure incurred

on all streetlights during the year

10 lakhs Electrical

section

Standard for comparison of the performance indicator: 400 Rs per street light As per Adhoc committee

recommendations



Performance Indicator: 4. 6

Detail of formula:


Incidence of water

logging and flooding

Percentage

(%)

This indicates the total number water logging and flooding

cases during the year to that of total number of identified

water logging points

Annually

Data requirement:


section

Source of

data

Total number of identified

water logging points

Numbers Total number of identified water logging

points in the service area

10 Engineering

Number of water logging

cases per year

Numbers Should only consider the total number of

water logging and flooding cases during the

year in the service area

8 Engineering

Standard for comparison of the performance indicator: NIL there should not be any such case of water

logging and flooding in a ULB as they have obligation to maintain drains regularly and also they are the

authority to give permission for construction of houses and layouts. Hence it should be NIL,

Incidence of water logging and flooding = Number of cases per year/ total number of identified points




Detail of formula:


Evaluation


customer complaint

Percentage

(%)

This indicates the ratio of total number of complaints addressed

under water logging & flooding, roads & streetlight during the

year to that of total number complaints received under water

logging & flooding, roads and streetlight

quarterly

Data requirement:


section

Source of data

Total number of

complaint received

under water logging &

flooding, roads &

streetlight

Numbers Should consider the over all complaints

received under water logging & flooding,

roads &streetlight

5 water

logging,20

roads, 120

streetlight

PGR section Complaint

register

Total complaints Numbers Should only consider the total number of 3 water PGR section Complaint

Efficiency in redressal of customer complaint = Total complaints addressed under water logging & flooding, roads, streetlight/total number of complaints received under water logging & flooding, roads, streelight



addressed under water

logging& flooding,

roads& streetlight

complaints addressed under water logging &

flooding, roads& streetlight

logging,15

roads, 100

streetlight

register

Standard for comparison of the performance indicator: 100% all the complaints received under water logging

& flooding, roads, streetlight should be addressed.



Section: 5 Disease control

Disease control is one of the major health concerns of ULBs .However; it’s due to several constraints like rapid unplanned

urbanization with inadequate water and solid waste management and increasing developmental activities like construction,

river valley and irrigation projects, mega-industry projects, etc. With no or grossly inadequate provision for mitigating

measures against mosquitogenic/malariogenic conditions led to increased incidence. Population migration as a consequence

of developmental projects and improved communication as well as unabated population growth also had adverse effects on

public health.

Water borne and vector borne diseases are the most commonly prone diseases that are need to be controlled as it is one of

the discretionary functions of ULBs.

Water borne diseases are caused by things like Bacteria or chemical in water that people drink, cook with or play in. these

diseases can cause diarrhea, fever nausea, vomiting etc .Cholera is an example for water borne diseases. Bacterial

contamination of drinking water is one of the main causes of diarrhea and other waterborne diseases. Poor families bear

most of burden of these diseases, which includes mortality, morbidity and financial impacts. Over the years, the incidence of

waterborne diseases, including, diarrhea has not come down.

Vector borne diseases are spread by insects (such as mosquitoes).Insects that live and breed in water can cause diseases with

rashes and flu like symptoms and even death. Viral fever and Malaria is the examples for vector borne diseases.




Detail of formula:


Number of vector borne

diseases

Cases per 1000

population

This indicates the total number of vector borne

disease cases in the ULB area to that of total

population

Quarterly

Data requirement:


section

Source of data

Total population Numbers Total number of population 35000 Health

Number of cases of vector

borne diseases *1000

Numbers Should only consider the total

number of vector borne

disease cases

25 Health

Standard for comparison of performance indicator is: NIL

Number of vector borne disease cases per 1000 population= Number of cases of vector borne diseases *1000 / total population



Performance Indicator: 5. 2

Detail of formula:


Number of water borne

diseases

Cases per 1000

population

This indicates the total number of

water borne disease cases in the ULB

area to that of total population

quarterly

Data requirement:


section

Source of data

Total population Numbers Total number of population 120000 Health

section

Number of water borne

diseases cases

Numbers Should only consider the total

number of water borne disease

cases

85 Health

section

Standard for comparison of performance indicator is: NIL

Number of water borne disease cases per 1000 population= Number of cases of water borne diseases *1000 / total population



Section: 6 Development of Parks and gardens

Parks and Gardens

Parks and Gardens offer opportunities to enrich the quality of life for persons of all ages and abilities. Strong

evidence shows that when people have access to parks, they exercise more. Regular physical activity has been

shown to increase health and reduce the risk of a wide range of diseases, including heart disease, hypertension,

colon cancer, and diabetes. Physical activity also relieves symptoms of depression and anxiety, improves mood, and

enhances psychological well-being. Beyond the benefits of exercise, a growing body of research shows that contact

with the natural world improves physical and psychological health. Older adults who participate in a variety of social

and recreational opportunities benefit from the social connections and interactions that are fundamental to their

well-being.

Today, we realize that parks and gardens are more than recreation and visual assets to communities; they are

valuable contributors to larger community policy objectives, such as public health, youth development, job

opportunities, social and cultural exchange, and community building



Performance Indicator:6.1

Detail of formula:


evaluation

Percentage of area under parks

and gardens

Percentage (%) This indicates the ratio of total area under parks

and gardens to that of total area of ULB

Annually

Data requirement:


section

Source of data

Total area of the

ULB

Sq Km Total area of the ULB 55 Sq.km Engineering

Area under parks

and gardens

Sq mt Should consider the total area under

parks and gardens

4500 sq mt Engineering

Standard for comparison of the performance indicator: 15%. As per UDPFI guidelines.

Percentage of area under parks and gardens = Area under parks and gardens /Total area of the ULB




Detail of formula:


% of area of developed parks

and gardens

Percentage (%) This indicates the ratio of total area of developed

parks and gardens to that of total area under

parks and gardens

Annually

Data requirement:

Data as per formula Unit Detail Example Concerned Section Source of

data

Total area reserved

under parks and

gardens

sqmt Total area reserved under

parks and gardens

4500 Engineering

Area of developed

parks and gardens

sqmt Should consider only the area

of developed parks and

gardens

3800 Engineering

Standard for comparison of the performance indicator: 100%. All the parks and gardens needs to be

developed

Section: 7-Finance

Percentage of areas of developed parks and gardens = Area of developed parks and gardens / total area under parks and gardens



It is a very crucial and important sector where in the ULBs development is relied upon. ULBs in Karnataka have

largely adopted Fund based Accounting Systems

It ensure that there are adequate funds available to acquire the resources needed to help the

Organization achieve its objectives

ensure costs are controlled;

ensure adequate cash flow;

Improve resource mobilization;

One of the major roles of the finance section is to identify appropriate financial information prior to communicating

this information to decision-makers, in order that they may make informed judgments and decisions.

Finance also prepares financial documents and final accounts for head of the organizations to use and for reporting

purposes (AGM etc)




Detail of formula:

Data requirement:


section

Source of data

Total number of

properties

number Total number of properties that are

identified and taxable with in the service

area

56900 Revenue Property Tax

Register

Total number of

SAS filed for current

year

Number Should consider only the number of SAS

filed on property for the current year

43255 Revenue Property Tax

Register


Note: GIS, Geographical Information System DCB-Demand collection Balance

Performance Indicator Unit Definition Periodicity of

Evaluation

Property Coverage ratio Percentage (%) This indicates the ratio of total number of SAS filed on

property tax to that of total properties which are

identified and taxable.

Quarterly

Property coverage ratio = Total number of SAS filed for current year / total number of identified taxable properties




Detail of formula:

Data requirement:


section

Source of data

Property tax demand

(current year)

Numbers Should consider the current year total

property tax demand

2.5crore Revenue Property tax

register

Property tax collected

(current year )

Numbers Should consider only the current year

total property tax collected

2 crore Revenue Property tax

register

Standard for comparison of the performance indicator: 90%


Evaluation

Collection Efficiency

(property tax)current

year

Percentage (%) This indicates the ratio of total amount of property tax collected

during the year to that of total amount of property tax demand for the

year

Quarterly

Collection efficiency (property tax) Current year = Property tax collected (current year) / Property tax demand (current year)




Detail of formula:


Evaluation

Collection Efficiency (property

tax)Arrears

Percentage

(%)

This indicates the ratio of total amount of outstanding property

tax collected during the year to that of total outstanding

property tax demand during the year

Quarterly

Data requirement:

Data as per formula Unit Detail example Concerned

section

Source of data

Property tax demand

arrears

Number Should consider the total outstanding

property tax in demand during the year

6500000 to

be

mentioned

as 65 lakhs

Revenue

Property tax

register

Property tax collected

arrears

Number Should consider only the total outstanding

property tax collected during the year

4000000 to

be

mentioned

as 40 lakhs

Revenue

Property tax

register

Standard for comparison of the performance indicator: 100%. All the outstanding Property tax should be

collected.

Collection Efficiency (Property tax) Arrears= Property tax collected (arrears)/ Property tax demand (arrears)




Detail of formula:

Data requirement


section

Source of data

Tax receipts + Own Non

tax receipts

Rupees Should consider the total amount

of tax receipts during the year

20000000 to be

mentioned as 200 lakhs

Accounts

section

Should consider the total own

non tax receipts during the year

45000000 to be


Accounts

section

Total population Numbers Total present population 120000

Standard for comparison of the performance indicator: for CC-671 for CMC, TMC, TP-464

Performance Indicator Unit definition Periodicity of Evaluation

Per capita gross own revenue

receipts

Rs.Per capita This indicates the total revenue(including tax and

non-tax receipts) generated by the ULBs excluding

grants received to that of total population of that

ULB

Annually

Per capita gross own revenue receipts= Tax receipts + Own Non tax receipts / Total Population




Detail of formula:


evaluation

Per capita tax receipts Rs.per capita This Indicates the overall income only related to tax of

the ULB during the year to that of total population

annually

Data required:


section

Source of data

Tax Income(property

tax+Advt tax+Other tax

receipts)

Rs Should only consider tax incomes

of the ULB during the year

20000000 to

be mentioned

as 200 lakhs

Accounts section

Total population Number Total population during the year 125000

Standard for comparison of the performance indicator: for CC-Rs.188. for CMC, TMC and TP-Rs.94.

Per capita tax receipts =Tax income (property tax + Advertisement tax+ Other tax Receipts)/ Total population




Detail of formula:

Performance indicator Unit Definition Periodicity of evaluation

Per capita own non tax

receipts

Rs.per capita This indicates only the total non tax

revenues of the ULB during the year to

that of Total population

Annually

Data requirement:


section

Source of data

Own Non tax Receipts Rs Should only consider all non tax

revenues of the ULB during the

year

45000000 to be

mentioned as 450

lakhs

Accounts

section

Total population number Total population during the year 120000

Standard for comparison of the performance indicator: for CC-Rs.483. for CMC, TMC and TP-Rs.370

Per capita own non tax receipts = Own Non Tax Receipts (water connection charges +Fees & Fines + UGD charges +SWM charges +lease rentals +Interest received + trade licenses fees +other own non tax revenue receipts) / total population




Detail of formula:


Per Capita Expenditure Rs.Per Capita This indicates the total expenses incurred by the

ULB during the year on all the provided services to

that of total population

Annually

Data requirement:


section

Source of data

Total expenditure Rs Should consider all the expenses for all

the services provided during the year

other than specific Project expenditure

50000000 to

be mentioned

as 500 lakhs

Accounts

section

Total population Number Total population during the year 120000

Standard for comparison of the performance indicator: For CC-Rs.752 for CMC, TMC and TP- Rs.431

Per capita expenditure = Total expenditure / total population




Detail of formula:

Performance indicator Unit Definition Periodicity of evaluation

18% utilization (ob + current

year)

Percentage (%) This indicates the ratio of total amount spent under

18% fund of the ULB during the year to that of

remaining balance amount under 18% fund that has

to be spent for the year

Annually

Data requirement

Data as per formula Uni

t

Detail Example Concerned

section

Source of

data

Amount spent under 18% Rs Should consider all the amount

utilized under 18% fund of the ULB

during the year

5200000 to be


Accounts section

Amount to be spent under

18% (ob +current year)

Rs Should consider the outstanding

balance of the current year under

18% fund

3500000 to be


Accounts section

Should also consider the 7500000 to be


Accounts section

18% utilization (ob + current year) = Amount spent under 18% / Amount to be spent under 18 % (ob + current year)



outstanding balance of the

outstanding year under 18% fund

Standard for comparison of the performance indicator: 100%.All the amount allocated for 18% fund must be

used entirely for the SC/ST and hence assumed to be 100%




Detail of formula:


evaluation

Income per employee Rs.per employee This indicates the total income of all the employees of

the ULB during the year to that of Total number of

employees

Annually

Data requirement:


section

Source of data

Gross own revenue

receipts(GORR)

Rs Should consider GORR (tax receipts

+own non tax receipts) revenue during

the year

56000000 Accounts

section

No of Employees Number Total number of employees during the

year

512 Accounts

section

Standard for comparison of the performance indicator: for CC- Rs.319883 for CMC, TMC and TP-Rs.308492

Income per Employee = Gross own revenue receipts (GORR)/ no of Employees




Detail of formula:

Performance

Indicator


Evaluation

Expenses per

employee

Rs.per

employee

This indicates the total expenditure incurred on all the employee of the

ULB during the year to that of total employees

Annually

Data requirement:

Data as per formula Unit Detail example Concerned

section

Source

of data

Total salary of

Employees

Rupees Should consider the total salary of total

employees and also office expenses during

the year

2300000 Accounts

section

Number of

Employees

Number Should consider the total number of

employees during the year

512 Accounts

section

Standard for comparison of the performance indicator: for CC- Rs.83410 for CMC, TMC& TP-Rs.67091

Expenses per Employee = Total salary of employees including office expenses / No. of Employees



Acronyms

ULB – Urban Local Body

KUIDFC - Karnataka Urban Infrastructure Development Finance Corporation

SJSRY- Swarna Jayanthi Shehari Rozgar Yojana

UDA- Urban Development Authority

DMA- Directorate of Municipal Administration

CMAK-City Manager’s Association Karnataka

KMAS-Karnataka Municipal Administration Services

GM-General Manager

UA-Urban Affairs

PAC-Public Affair Center

MRC-Municipal Reforms Cell

GOK-Government of Karnataka

GOI - Government of India

UDD-Urban Development Department

MSW- Municipal Solid Waste

UGD-Under ground drainage

HH-Household

O & M-Operation & Maintenance

SWM-Solid Waste Management

SAS-Self Assessment Scheme

References:



GoI SLB Indicators

CPHEEO Norms

UDPFI guidelines

CPM Phase I report

State Highway Norms

Karnataka state water Policy

Data collection Template for Service Level Benchmarking Project



ULB Name:

Instruction Sheet:

1 Please fill in the data in the blank columns or write NA where data is not available

2 Please cross-check the information that has been provided

3 Please cross-check the units that have been mentioned and don’t mention the

units again

4 Please mention the data source for each aspect of data provided or the basis for

arriving at the information

5 Please provide the information for the year 2008-09

6 Please write 0 where ever there is NIL

Section I. General Information

Annual Data/ ªÁ¶ðPÀ ªÀiÁ»w (2008-09 period)

Sl.

No Particulars Details (to be filled by ULB) Unit

1. Area of the ULB (Present)

¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜAiÀÄ ºÁ° «¹ÛÃtð Sq. Km.

ZÀzÀÄgÀ Q.«Ä

2. No. of election wards in the

ULB

¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜAiÀÄ ºÁ° ªÁqÀÄðUÀ¼À ¸ÀASÉå

Number. ¸ÀASÉå

Designation of the official who has

filled the information :



Signature of the official



Instruction Sheet:




units again





Section II: Water Supply Management

Quarter Data/ vÉæöÊªÀiÁ¹PÀ ªÀiÁ»w (data for Jan to Mar ’09)

Sl.

No Particulars

Example Details (to be filled by

ULB) Unit

1 No. of days of water supply per

week in normal season at

consumer end. ¸ÁªÀiÁ£Àå IÄvÀÄUÀ¼À°è ªÁgÀPÉÌ ¤ÃgÀÄ ¸ÀgÀ§gÁdÄ ¤ÃqÀÄwÛgÀÄªÀ ¸ÀASÉå

Alternative days in a week to

be mentioned as 3

Days

¢£ÀUÀ¼À°è

2 No. of hours of water supply in

a day at consumer end in normal

season ¸ÀgÀ§gÁdÄ DUÀÄªÀ ¢£ÀUÀ¼À°è ¤ÃgÀÄ ©qÀÄªÀ CªÀ¢ü

1 hour

Hour (s) UÀAmÉUÀ¼À°è

3 No. of house holds with legal

water supply connection ¥ÀævÉåPÀ ªÀÄ£ÉUÀ½VgÀÄªÀ C¢üPÀÈvÀ £À°èUÀ¼À ¸ÀASÉå

45,896

Connections eÉÆÃqÀuÉUÀ¼ÀÄ



4 Present declared slum

population

ºÁ°Ã WÉÆÃ¶vÀ PÉÆ¼ÀUÉÃjUÀ¼À d£À¸ÀASÉå

6 declared slums with 32,000

population then mention only

32,000

Number (s) ¸ÀASÉå

5 Total slum population

benefited/served on either stand

post or mini water supply

system or direct house hold

connection or both ©Ã¢ £À°è CxÀªÀ ªÀÄ£ÉUÀ½VgÀÄªÀ £À°è CxÀªÀ JgÀqÀÆ «zsÀzÀ £À°èUÀ¼À ªÉÄÃ¯É CªÀ®A©¹gÀÄªÀ PÉÆ¼ÀUÉÃj d£À¸ÀASÉå

There are 20 stand post

covering 3000 population and

1000 direct household

connections covering 5000

slum population then mention

it as 8000

Number (s)

¸ÀASÉå

6 Total number of water samples

collected at the consumer end

through random sampling UÁæºÀPÀgÀ ¸ÀÜ¼À¢AzÀ C¤AiÀÄ«ÄvÀ vÀ¥Á¸ÀuÉ ªÀÄÆ®PÀ ¸ÀAUÀæ»¹zÀ ¤Ãj£À ªÀiÁzÀj ¸ÀASÉå

In 1st

, 2nd

and 3rd

month, 3, 4

and 2 samples have been

collected then mention as 9 3

samples

Sample(s) ¸ÀASÉå

7 Total number of water samples

that meet the specified potable

water standard at the consumer

end UÁæºÀPÀgÀ ¸ÀÜ¼ÀUÀ¼À°è ¤¢ðµÀÖ PÀÄrAiÀÄ®Ä AiÉÆÃUÀåªÁzÀ UÀÄtªÀÄlÖªÀ£ÀÄß PÁAiÀÄÄÝPÉÆArgÀÄªÀ ¤Ãj£À ªÀiÁzÀj ¸ÀASÉå

Out of 9, 6 samples have

shown positive result then

mention as 6 samples

Sample(s)

¸ÀASÉå

8 Number of metered household 16,961 household connections Number(s)



connection «ÄÃlgï eÉÆÃqÀuÉAiÀiÁVgÀÄªÀ ªÀÄ£É £À°èUÀ¼À ¸ÀASÉå

have been metered ¸ÀASÉå

9 Number of functional metered

household connections ªÀÄ£É £À°èUÀ½UÉ eÉÆÃqÀuÉAiÀiÁVgÀÄªÀ- PÁAiÀÄð¤ªÀðºÀuÉAiÀÄ°ègÀÄªÀ «ÄÃlgïUÀ¼À ¸ÀASÉå

Of 16,961 only 10,432 meters

are functional

Number(s)

¸ÀASÉå

10 Total number of complaints

received under water supply

Category ¤ÃgÀÄ ¸ÀgÀ§gÁdÄ CrAiÀÄ°è MlÄÖ zÀÆgÀÄ zÁR®VgÀÄªÀ ¸ÀASÉå

300 complaints have been

registered under Water Supply

Complaint(s)

¸ÀASÉå


redressed under water supply ¤ÃgÀÄ ¸ÀgÀ§gÁdÄ CrAiÀÄ°è ¥ÀjºÀj¸ÀàlÖ MlÄÖ zÀÆgÀÄUÀ¼À ¸ÀASÉå

Of 300 complaints 280 have

been redressed and 20 have

been attended then mention as

280 complaints

Complaint(s)

¸ÀASÉå


Sl.

No. Particulars

Example Details (to be

filled by ULB) Unit



1 Quantity of water drawn from surface

source per day ¢£ÀPÉÌ ªÉÄÃ®Ó® ªÀÄÆ®¢AzÀ ¤ÃgÉvÀÄÛªÀ ¥ÀæªÀiÁt

2.74 MLD

MLD zÀ.®.°Ã

2 Quantity of surface water treated before

supply per day ¸ÀgÀ§gÁfUÉ ªÀÄÄ£Àß G¥ÀZÀj¸À®àqÀÄªÀ ¤Ãj£À ¥ÀæªÀiÁt (¢£ÀPÉÌ)

2.72 MLD

MLD zÀ.®.°Ã

3 Quantity of treated water distributed from

surface source per day ¢£ÀPÉÌ ªÉÄÃ®Ó® ªÀÄÆ®¢AzÀ ¸ÀgÀ§gÁeÁUÀÄªÀ ¤Ãj£À ¥ÀæªÀiÁt

2.72 MLD

MLD zÀ.®.°Ã

4 Quantity of water pumped from ground

water source (average output of the bore

well) per day ¢£ÀPÉÌ CAvÀdð®ªÀ£ÀÄß ªÉÄÃ¯ÉvÀÄÛªÀ ¥ÀæªÀiÁt (PÉÆ¼ÀªÉ ¨Á«AiÀÄ ¸ÀgÁ¸Àj ¥ÀæªÀiÁtªÀ£ÀÄß ¯ÉPÀÌ ºÁPÀ¨ÉÃPÀÄ.)

0

MLD zÀ.®.°Ã

5 Quantity of ground water treated before

supply per day ¸ÀgÀ§gÁfUÉ ªÀÄÄ£Àß G¥ÀZÀj¸À®àqÀÄªÀ CAvÀdð® ¥ÀæªÀiÁt (¢£ÀPÉÌ)

0

MLD zÀ.®.°Ã

6 Quantity of ground water distributed from

surface source per day ¢£ÀPÉÌ CAvÀdð® ªÀÄÆ®¢AzÀ ¸ÀgÀ§gÁeÁUÀÄªÀ ¤Ãj£À ¥ÀæªÀiÁt

0

MLD zÀ.®.°Ã

7 Quantity of water purchased & supplied

through tankers per day PÀæAiÀÄPÉÌ ¥ÀqÉzÀÄ,mÁåAPÀgÀÄUÀ¼À ªÀÄÆ®PÀ

On an average from

external source 5

tankers/day are

KL



¸ÀgÀ§gÁeÁUÀÄªÀ ¤Ãj£À ¥ÀæªÀiÁt (¢£ÀPÉÌ) purchased hence 25,000

lt. is been supplied, this to

be mentioned as 25 KL

8 Total contractual (if outsourced) cost for

Bore wells, O & M of piped network, O &

M of vented dam/ Impounding structure/

Jack well/ Intake well, valves, replacement

of distribution network, supplying of spare

materials, salaries of Contract labours,

vehicles etc) PÉÆ¼ÀªÉ ¨Á«, ¤ÃgÀÄ PÉÆ¼ÀªÉ eÁ®,QAr d¯Á±ÀAiÀÄ,¸ÀAUÀæºÀUÁgÀ,eÁPÉé¯ï,EAmÉPï ªÉ¯ï, PÀªÁlÄUÀ¼ÀÄ,¤ÃgÀÄ ¸ÀgÀ§gÁdÄ eÁ®zÀ §zÀ¯ÁªÀuÉ,UÀÄwÛUÉ DzsÁjvÀ PÀÆ°UÀ¼À ¸ÀA§¼À ºÁUÀÆ ªÁºÀ£ÀUÀ½UÉ vÀUÀÄ®ÄªÀ UÀÄwÛUÉ DzsÁjvÀ ¤ªÀðºÀuÁ ªÉZÀÑ.

23,00,000 to be


-

Rs.in Lakhs

per annum

®PÀëUÀ¼À°è

9 Total expenditure borne by ULB on Bore

wells, O & M of piped network, O & M of

vented dam/ Impounding structure/ Jack

well/ Intake well, valves, replacement of

distribution network, supplying of spare

materials, vehicles etc. PÉÆ¼ÀªÉ ¨Á«, ¤ÃgÀÄ PÉÆ¼ÀªÉ eÁ®,QAr d¯Á±ÀAiÀÄ,¸ÀAUÀæºÀUÁgÀ,eÁPÉé¯ï,EAmÉPï ªÉ¯ï, PÀªÁlÄUÀ¼ÀÄ,¤ÃgÀÄ ¸ÀgÀ§gÁdÄ eÁ®zÀ §zÀ¯ÁªÀuÉ, ªÁºÀ£ÀUÀ½UÀ¼ÀÄ ªÀÄÄAvÁzÀÄªÀÅUÀ½UÉ £ÀUÀgÀ ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜ¬ÄAzÀ vÀUÀÄ®ÄªÀ ¤ªÀðºÀuÁ ªÉZÀÑ.

75,00,000 to be


Rs.in Lakhs

per annum

®PÀëUÀ¼À°è



10 Salaries of employees under water supply

(Permanent and Daily wages) ¤ÃgÀÄ ¸ÀgÀ§gÁdÄ CrAiÀÄ°è SÁAiÀÄA ªÀÄvÀÄÛ ¢£ÀUÀÆ° £ËPÀgÀgÀ MlÄÖ ¸ÀA§¼ÀzÀ ªÉÆvÀÛ.

3,00,000,000 to be


Rs.in Lakhs

per annum

®PÀëUÀ¼À°è

11 Purchase of items (for water treatment, for

pumping machinery and spare parts if any) ¤ÃgÀÄ ±ÀÄ¢ÞPÀgÀt gÉÃZÀPÀ AiÀÄAvÀæUÀ¼ÀÄ ªÀÄvÀÄÛ ««zsÀ ¥ÀjPÀgÀUÀ½UÉ vÀUÀÄ®ÄªÀ .

50,00,000 to be


Rs.in Lakhs

per annum

®PÀëUÀ¼À°è

12 Electricity Bill for water supply (Surface

source and Ground water) ªÉÄÃ®Ó® ªÀÄvÀÄÛ CAvÀdð® ¸ÀgÀ§gÁfUÉ vÀUÀÄ°zÀ «zÀÄåvï ©¯ïè£À ªÉÆvÀÛ.

1,00,000,000 to be


Rs.in Lakhs

per annum

®PÀëUÀ¼À°è

13 Current year demand for water Charges. ¤Ãj£À PÀgÀPÉÌ ¸ÀA§A¢ü¹zÀAvÉ ºÁ°Ã ¸Á°£À ¨ÉÃrPÉ.

143 lakhs

Rs.in Lakhs

®PÀëUÀ¼À°è

14 Amount collected out of current year

demand ¤Ãj£À PÀgÀPÉÌ ¸ÀA§A¢ü¹zÀAvÉ ºÁ°Ã ¸Á°£À ¨ÉÃrPÉUÉ ¥ÀÆgÀPÀªÁV ¸ÀAUÀæºÀªÁVgÀÄªÀ ºÀtzÀ ªÉÆvÀÛ.

50 lakhs

Rs.in Lakhs

®PÀëUÀ¼À°è

15 Arrear demand for water charges. ¤Ãj£À PÀgÀPÉÌ ¸ÀA§A¢ü¹zÀAvÉ »A¢£À ¸Á°£À ¨ÉÃrPÉ ªÀiÁvÀæ.

400 lakhs

Rs.in Lakhs

®PÀëUÀ¼À°è

15 Arrears collected for water charges. ¤Ãj£À PÀgÀPÉÌ ¸ÀA§A¢ü¹zÀAvÉ »A¢£À ¸Á°£À ¨ÉÃrPÉUÉ ¥ÀÆgÀPÀªÁV ¸ÀAUÀæºÀªÁVgÀÄªÀ ºÀtzÀ ªÉÆvÀÛ.

20 lakhs

Rs.in Lakhs

®PÀëUÀ¼À°è

16 Amount collected for providing new tap 21 lakhs Rs.in Lakhs



connections including regularization

charges in the current year C¢üPÀÈvÀUÉÆ½¸ÀÄªÀ ¥ÀæQæAiÉÄAiÀÄÄ ¸ÉÃjzÀAvÉ,ºÉÆ¸À £À°èUÀ¼À eÉÆÃqÀuÉUÉ ¸ÀAUÀæ»¹zÀ ºÀtzÀ MlÄÖ ªÉÆvÀÛ

®PÀëUÀ¼À°è






Instruction Sheet:




units again





Section III: Waste Water Management


Sl.

No Particulars

Example Details (to be filled

by ULB) Unit

1 Number of house holds with UGD connection M¼ÀZÀgÀAr eÉÆÃqÀuÉ¬ÄgÀÄªÀ ªÀÄ£ÉUÀ¼À ¸ÀASÉå

56100 household have

been UGD connected

Connections ¸ÀASÉå

2 Number of complaints received under UGD/ waste

water network/sewage Treatment plant M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®/ PÉÆ¼ÀZÉ ¤ÃgÀÄeÉÆÃqÀuÉ¬ÄgÀÄªÀ ªÀÄ£ÉUÀ¼À ¸ÀASÉå ±ÀÄ¢ÞÃPÀgÀt WÀlPÀPÉÌ ¸ÀA§A¢ü¹zÀAvÉ ¹éÃPÀÈvÀ CºÀªÀ®ÄUÀ¼À ¸ÀASÉå

240 complaints have

been registered

under UGD

Complaint(s) ¸ÀASÉå

3 Number of complaints redressed under UGD/

waste water network/sewage Treatment plant M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®/ PÉÆ¼ÀZÉ ¤ÃgÀÄ eÉÆÃqÀuÉ¬ÄgÀÄªÀ ªÀÄ£ÉUÀ¼À ¸ÀASÉå ±ÀÄ¢ÞÃPÀgÀtWÀlPÀPÉÌ

Of 240 complaints 210

have been redressed

and 30 have been

attended

Complaint(s)

¸ÀASÉå



¸ÀA§A¢ü¹zÀAvÉ ¥ÀjºÀj¹gÀÄªÀ CºÀªÀ®ÄUÀ¼À ¸ÀASÉå


Sl.

No. Particulars


by ULB) Unit

1 Total waste water collected at sewage treatment

plant (STP) per day ±ÀÄ¢ÞÃPÀgÀt WÀlPÀzÀ°è ¢£ÀPÉÌ ¸ÀAUÀæ»¹gÀÄªÀ vÁådå ¤Ãj£À ¥ÀæªÀiÁt

8 MLD

MLD zÀ.®.°Ã

2 Quantity of waste water treated G¥ÀZÀj¹zÀ vÁådå ¤Ãj£À ¥ÀæªÀiÁt

7.5 MLD

MLD zÀ.®.°Ã

3 Total quantity of waste water recycled or reused

out of treated waste water G¥ÀZÀj¹zÀ vÁådå ¤Ãj£À°è ¥ÀÄ£À§ð¼ÀPÉUÉ M¼ÀUÁzÀ ¤Ãj£À ¥ÀæªÀiÁt

7.5 MLD

MLD zÀ.®.°Ã

4 Electricity bill for sewage treatment plant PÉÆ¼ÀZÉ ¤ÃgÀÄ ±ÀÄ¢ÞÃPÀgÀt WÀlPÀPÉÌ vÀUÀÄ°zÀ «zÀÄåvï ©¯ïè£À ªÉÆvÀÛ.

0

Rs.in Lakhs

Per annum

®PÀëUÀ¼À°è

5 Total salaries of ULB employees working in STP

& UGD system PÉÆ¼ÀZÉ ¤ÃgÀÄ ±ÀÄ¢ÞÃPÀgÀt WÀlPÀ ºÁUÀÆ M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®zÀ°è PÉ®¸À ªÀiÁqÀÄwÛgÀÄªÀ ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜ ¹§âA¢üUÀ¼À MlÄÖ ¸ÀA§¼ÀzÀ ªÉÆvÀÛ

3900000 to be

mentioned as 39

lakhs

Rs.in Lakhs

Per annum ®PÀëUÀ¼À°è

6 Total O& M Contractual cost (if Outsourced) 1000000 to be Rs.in Lakhs



under UGD and STP (purchase of items, repair

and replacement of spares, labour cost etc.) PÉÆ¼ÀZÉ ¤ÃgÀÄ ±ÀÄ¢ÞÃPÀgÀt WÀlPÀ ºÁUÀÆ M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®PÉÌ ¸ÀA§A¢ü¹zÀ ºÉÆgÀUÀÄwÛUÉ ¤ªÀðºÀuÁ ªÉZÀÑ

mentioned as 10

lakhs


7 Total O& M cost born by ULB under UGD and

STP (purchase of items, repair and replacement

of spares etc.) PÉÆ¼ÀZÉ ¤ÃgÀÄ ±ÀÄ¢ÞÃPÀgÀt WÀlPÀ ºÁUÀÆ M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®PÉÌ ¸ÀA§A¢ü¹zÀ ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜUÉ vÀUÀÄ®ÄªÀ ¤ªÀðºÀuÁ ªÉZÀÑ

1500000 to be

mentioned as 15

lakhs

Rs.in Lakhs


8 Total revenue collected from UGD M¼ÀZÀgÀAr /vÁådå ¤ÃgÀÄ eÁ®¢AzÀ ¸ÀAUÀæºÀªÁUÀÄwÛgÀÄªÀ MlÄÖ PÀAzÁAiÀÄ.

100000 to be

mentioned as 1

lakhs

Rs.in Lakhs







Instruction Sheet:




units again





Section IV: Municipal Solid Waste Management (MSWM)


Sl.

No. Particulars


filled by ULB) Unit

1 Quantity of MSW generated

per day in the ULB £ÀUÀgÀzÀ°è ¥Àæw¢£À GvÀàwÛAiÀiÁUÀÄªÀ MlÄÖ vÁådå

130

TPD

2 Quantity of MSW collected per

day in the ULB £ÀUÀgÀzÀ°è ¥Àæw¢£À ¸ÀAUÀæ»¸ÀÄªÀ MlÄÖ vÁådå

110

TPD

3 Total quantity of MSW

transported to disposal site

110 TPD



£ÀUÀgÀzÀ°è ¥Àæw¢£À ¸ÁV¸ÀÄªÀ MlÄÖ vÁådå

4 Total length of roads cleaned

per day £ÀUÀgÀzÀ°è ¥Àæw¢£À ¸ÀéZÀÒUÉÆ½¸ÀÄªÀ gÀ¸ÉÛUÀ¼À MlÄÖ GzÀÝ

60

Kms

5 Number of HHs covered under

door step waste collection ¥ÁæxÀ«ÄPÀ PÀ¸À ¸ÀAUÀæºÀuÉAiÀÄ ªÀåªÀ¸ÉÜAiÀÄ CrAiÀÄ°è EgÀÄªÀ MlÄÖ ªÀÄ£ÉUÀ¼ÀÄ.

8000

Households

6 Total quantity of organic waste

separated from the total MSW

collected per day at treatment

and disposal unit £É® s̈Àwð eÁUÀzÀ°è ¸ÀA¸ÀÌgÀuÉUÁV ¨ÉÃ¥Àðr¸ÀÄªÀ MlÄÖ PÉÆ¼ÉAiÀÄÄªÀ PÀ¸À

60

TPD


scientifically treated in a day ªÉÊeÁÕ¤PÀªÁV ¸ÀA¸ÀÌj¸ÀÄªÀ MlÄÖ PÀ¸À

110

TPD


scientifically disposed in a day ªÉÊeÁÕ¤PÀªÁV «¯ÉÃªÁj ªÀiÁqÀÄwÛgÀÄªÀ MlÄÖ PÀ¸À

50

TPD


received under SWM vÁådå «¯ÉÃªÁjUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ

175

Complaint(s)



MlÄÖ zÀÆgÀÄUÀ¼À zÁR¯Áw


redressed under SWM vÁådå «¯ÉÃªÁjUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À°è ¥ÀjºÀj¹zÀªÀÅUÀ¼À ¸ÀASÉå.

165

Complaint(s)


1. Present efficiency of MSW waste transportation System

Please mention only those vehicle numbers which are presently used for MSW Transportation. Don’t consider the standby/under

repair vehicles

Type Dumper

Placer

Tractor

Placer Tractors Trucks

Tempo

407

Other vehicles

if any

presently

working under

SWM

Total

No.s

Capacity/¸ÁªÀÄxÀåð

Trips/ Day

Total Capacity

Sl.

No. Particulars


by ULB) Unit

2 Salary of the employees under

SWM

40000000 to be

mentioned as 400

Rs.in Lakhs

Per annum



Designation of the

official who has

filled the

information

:


vÁådå ¤ªÀðºÀuÉUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ ¹§ãA¢üUÀ¼À MlÄÖ ¸ÀA§¼À

lakhs ®PÀëUÀ¼À°è

3 Total Contractual cost if

outsourced under MSWM for

hiring services, vehicles or

equipments, O& M of vehicles,

fuel cost, labour cost etc. vÁådå ¤ªÀðºÀuÉUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ UÀÄwÛUÉUÀ¼À MlÄÖ ªÉZÀÑ

20000000 to be

mentioned as 200

lakhs

Rs.in Lakhs


4 Total expenditure borne by

ULB on SWM for O &M of

vehicles, purchase of tools and

equipments, insurance cost for

vehicles, landfill management

cost like tipping fee etc. vÁådå ¤ªÀðºÀuÉUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ UÁrUÀ¼ÀÄ,¸À®PÀgÀuÉUÀ¼ÀÄ,EvÁå¢UÀ¼À MlÄÖ ¤ªÀðºÀuÁ ªÉZÀÑ

30000000 to be

mentioned as 300

lakhs

Rs.in Lakhs


6 Total Revenue generated under

SWM vÁådå ¤ªÀðºÀuÉUÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ DzÁAiÀÄ.

35000 to be

mentioned s 0.35

lakhs

Rs.in Lakhs




Instruction Sheet:




units again





Section V: Roads, Roadside, Drains & Streetlights


Sl.

No. Particulars

Example Details (to

be filled

by ULB)

Unit

1 Total length of roads £ÀUÀgÀzÀ°è EgÀÄªÀ gÀ¸ÉÛUÀ¼À MlÄÖ GzÀÝ

380 Kms

2 Total length of surface roads £ÀUÀgÀzÀ°è EgÀÄªÀ ¸ÀªÀð IÄvÀÄ gÀ¸ÉÛUÀ¼À MlÄÖ GzÀÝ

200

Kms

3 Total length of roadside drains gÀ¸ÉÛ §¢ ZÀgÀArUÀ¼À MlÄÖ GzÀÝ

If 175 km of roads

have both the side

drains then mention

it as 350 km

Kms

4 Total amount spent on O & M of

roads gÀ¸ÉÛUÀ¼À ¤ªÀðºÀuÉUÉ MlÄÖ RZÀÄð

50000000 to be

mentioned as 500

lakhs

Rs. In

lakhs

5 Total no. of streetlights 6895 Number



£ÀUÀgÀzÀ°è EgÀÄªÀ MlÄÖ ©Ã¢ ¢Ã¥ÀUÀ¼ÀÄ

6 Total amount spent on O & M for

streetlights including annual

electricity charges ©Ã¢ ¢Ã¥ÀUÀ¼À MlÄÖ ¤ªÀðºÀuÁ ªÉZÀÑ «zÀÄåvï ©®è£À ªÉÆvÀÛªÀ£ÀÄß M¼ÀUÉÆAqÀAvÉ

1000000 to be

mentioned as 10

lakhs including

annual electiricity

charges

Rs. In

lakhs

7 Total number of identified water

logging points £ÀUÀgÀzÀ°è UÀÄgÀÄw¸À®àlÖ MlÄÖ ¤ÃgÀÄ ¤®ÄèªÀ ¸ÀÜ¼ÀUÀ¼ÀÄ

10

- Number

8 Total number of water logging

cases occurred £ÀUÀgÀzÀ°è ¤ÃgÀÄ ¤®ÄèªÀ ¥Àæ¸ÀAUÀUÀ¼À MlÄÖ ¸ÀASÉå.

8

- Number

9 Complaints received under roads

category. gÀ¸ÉÛUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À ¸ÀASÉå.

35

- Number

10 Complaints redressed under roads

category gÀ¸ÉÛUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À°è ¥ÀjºÀj¹zÀªÀÅUÀ¼À ¸ÀASÉå.

10

- Number

11 Complaints received under storm

water drains & roads side drains

category gÀ¸ÉÛ §¢ ZÀgÀArUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À ¸ÀASÉå.

45

- Number



12 Complaints redressed under storm

water drains & road side drains

category gÀ¸ÉÛ §¢ ZÀgÀArUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À°è ¥ÀjºÀj¹zÀªÀÅUÀ¼À ¸ÀASÉå.

35

- Number

13 Complaints received under

streetlight category ©Ã¢ ¢Ã¥ÀUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À ¸ÀASÉå.

1096

Number

14 Complaints redressed under

streetlights category ©Ã¢ ¢Ã¥ÀUÀ½UÉ ¸ÀA s̈ÀAzÀ¥ÀlÖ MlÄÖ zÁR¯ÁzÀ zÀÆgÀÄUÀ¼À°è ¥ÀjºÀj¹zÀªÀÅUÀ¼À ¸ÀASÉå.

1080

Number






Instruction Sheet:




units again





Section VI: Disease Control


Sl.

No. Particulars


filled by ULB) Unit

1 Number of vector borne

disease cases reported in

this financial year

¥Àæ¸ÀÄÛvÀ zÁR¯ÁzÀ ¸ÁAPÀæ«ÄPÀ gÉÆÃUÀUÀ¼À ¸ÀASÉå

25

Number ¸ÀASÉå

2 Number of water borne

disease cases reported in

this financial year

¥Àæ¸ÀÄÛvÀ zÁR¯ÁzÀ ¤Ãj¤AzÀ GvÀàwÛAiÀiÁzÀ gÉÆÃUÀUÀ¼À ¸ÀASÉå

42

Number ¸ÀASÉå








Instruction Sheet:




units again





Section VII: Development of Parks & Gardens


Sl.

No. Particulars

Example Details (to be filled by

ULB) Unit

1 Area reserved under parks & gardens with in ULB ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜUÀ¼À°è GzÁå£ÀªÀ£ÀUÀ¼ÀÄ ªÀÄvÀÄÛ ºÀÆzÉÆÃlUÀ½UÉ «ÄÃ¸À°lÖ «¹ÛÃtð

4500

Sq.Meter

ZÀzÀÄgÀ «Älgï

2 Area developed out of reserved area for parks & gardens with in

ULB ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜUÀ¼À°è£À «ÄÃ¸À°lÖ GzÁå£ÀªÀ£ÀUÀ¼ÀÄ ªÀÄvÀÄÛ ºÀÆzÉÆÃlUÀ¼À°è C©üªÀÈ¢Þ ºÉÆA¢zÀ «¹ÛÃtð

3800

Sq. Meter

ZÀzÀÄgÀ «Älgï






Instruction Sheet:




units again





Section VIII: Municipal Finance Management


Sl.

No. Particulars


filled by ULB) Unit

1 Total number of properties assessed as per

KMF-24

KMF 24 gÀ C£ÀéAiÀÄ UÀÄgÀÄw¸À®àlÖ D¹ÛUÀ¼À ¸ÀASÉå

56900

Properties

D¹ÛUÀ¼ÀÄ

2 Total number of properties filled under SAS

for the current year

¸ÀéAiÀÄA WÉÆÃ¶vÀ D¹Û vÉjUÉ ¥ÀzÀÝw Cr UÀÄgÀÄw®àlÖ MlÄÖ D¹ÛUÀ¼À ¸ÀASÉå

43255

Properties

D¹ÛUÀ¼ÀÄ

3 Property Tax demand for current year

¥Àæ¸ÀÄÛvÀ ªÀµÀðzÀ D¹Û vÉgÉUÉAiÀÄ ¨ÉÃrPÉ 10000000 to be

mentioned as 100

lakhs

Rs. In lakhs ®PÀëUÀ¼À°è

4 Property Tax collected in the current year

¥Àæ¸ÀÄÛvÀ ªÀµÀðzÀ ¸ÀAUÀæºÀuÉUÉÆAqÀ MlÄÖ D¹Û vÉjUÉ 8500000 to be

mentioned as 85

lakhs




5 Arrear Property Tax demand

¨ÁQ EgÀÄªÀ MlÄÖ D¹Û vÉjUÉAiÀÄ ¨ÉÃrPÉ 6500000 to be

mentioned as 65

lakhs


6 Arrear Property Tax collected

¨ÁQ EgÀÄªÀ MlÄÖ D¹Û vÉjUÉAiÀÄ°è ¸ÀAUÀæºÀuÉAiÀiÁzÀ MlÄÖ ªÉÆvÀÛ

4000000 to be

mentioned as 40

lakhs


7 Total tax receipts (property Tax +

Advertisement Tax)

MlÄÖ vÉjUÉ gÁd¸Àé (DzÁAiÀÄ+eÁ»gÁvÀÄ vÉjUÉ)

20000000 to be

mentioned as 200

lakhs


8 Total own non-tax receipts ( all revenue other

than tax)

MlÄÖ vÉjUÉAiÉÄÃvÀgÀ gÁd¸Àé

45000000 to be

mentioned as 450

lakhs


9 Total expenditure of the ULB (all expenditure

of the ULB other than specific project’s

expenditure)

¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜAiÀÄ MmÁÖgÉ Rað£À ªÉÆvÀÛ ( AiÉÆÃd£É CzsÁjvÀ C£ÀÄzÁ£ÀUÀ¼À£ÀÄß ºÉÆgÀvÀÄ¥Àr¹)

50000000 to be

mentioned as 500

lakhs


10 Opening Balance for 18% fund

18% ¤¢üAiÀÄ ¥ÁægÀA©üPÀ ²®ÄÌ£À ªÉÆvÀÛ 3500000 to be

mentioned as 35

lakhs


11 Total Amount released under 18% fund

( from SFC and ULB own fund)

18% ¤¢üAiÀÄ C£ÀéAiÀÄ ©qÀÄUÀqÉUÉÆAqÀ MmÁÖgÉ ªÉÆvÀÛ (J¸ï.J¥sï¹ ªÀÄvÀÄÛ AiÀÄÄ.J¯ï.© ¤¢üAiÀÄ£ÉÆß¼ÀUÉÆAqÀÄ)

7500000 to be

mentioned as 75

lakhs


12 Total amount spent under 18% fund 5200000 to be Rs. In lakhs



18% ¤¢üAiÀÄ°è G¥ÀAiÉÆÃV¹zÀ MlÄÖ ªÉÆvÀÛ mentioned as 52

lakhs

®PÀëUÀ¼À°è

13 Number of permanent employees of the ULB ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜAiÀÄ SÁAiÀÄA £ËPÀgÀgÀ MlÄÖ ¸ÀASÉå

512

Employees

£ËPÀgÀgÀÄ

14 Salaries of ULB’s Permanent Employees MlÄÖ SÁAiÀÄA £ËPÀgÀgÀ ªÉÃvÀ£ÀzÀ MmÁÖgÉ ªÉÆvÀÛ

40000000 to

mentioned as 400

lakhs

Rs. In lakhs

®PÀëUÀ¼À°è

15 Office Establishment expenditure of the ULB

like stationary, telephone bills, water bill,

current bill etc.) ¸ÀÜ½ÃAiÀÄ ¸ÀA¸ÉÜAiÀÄ MmÁÖgÉ PÀbÉÃj ªÉZÀÑUÀ¼ÀÄ

100000 to

mentioned as 10

lakhs

Rs. In lakhs

®PÀëUÀ¼À°è




Attested by Commissioner/ Chief Officer

Office Seal

Date:

Documents

Service Level Benchmarking · 2018-01-08 · Nilaya Mitash, Commisioner, Directorate of Health and Family Welfare, who has been the brain behind this project during his tenure as