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Service Is So Last Decadehot topics for IT management
in the twenty-teens
cloud / virtualisation
personal client
big data
anything by Google
smart assets
Semantic Web
real-world integration
The IT Swami
service
governanceassurance
Applications Operations
Services
COTSS SaaS Cloud
Service Governance Assurance
service design improvement
leanoutside-in
social media
Service
design
Service
lean
Service
outside-inService
social mediaService
available from itskeptic.org/shop
improvement
Service
improvement
Service
Governance
ISO38500
COBIT 5
guidance
is not • Measurement, reporting, audit• Management• Optimisation• Financial control• Policy enforcement• Rule
Governance
Governance
ISO38500
Governance
plug and socket
Governance
Governance
what does
it look like?
Val IT, Risk ITCOBIT, ISOnnnnn, …
MSP, P3O…Prince2
???
Assurance
risksecurity
audit architecture compliance
Assurance
Service
Gov
erna
nce
Applications Operations
Services
COTSS SaaS Cloud
Service Governance Assurance
Applications Operations
COTSS SaaS Cloud
Agile
DevOps
colla
bora
tion
soci
al
Assurance
loss of control
Controls
Assurance
professionalism
People
peopleprocess
technology
People
PeoplePeople
Process
manage, improve, automate
Technology
involve, contribute, inform, train, coach
familiar?
Software license $350,000Vendor services $120,000Staff training $25,000Vendor support $63,000p.a.
People
fantasy?
Software license $350,000Vendor services $120,000Staff training $25,000Requirements $60,000Process change $200,000Test and accept $150,000User training $120,000Rollout $60,000Vendor support $63,000p.a.Inhouse support $30,000p.a.User education $60,000p.a.Process improvement $20,000p.a.
People
PeopleProcess Technology
reality
PeopleSoftware license $350,000Vendor services $120,000Staff training $25,000Requirements $60,000Process change $200,000Test and accept $150,000User training $120,000Rollout $60,000Vendor support $63,000p.a.Inhouse support $30,000p.a.User education $60,000p.a.Process improvement $20,000p.a.
People
People
People
assurance
service
governance
a urance
service
governance
people
© Copyright 2010 Two Hills Ltd www.twohills.co.nz. All rights reserved."The IT Skeptic™” and "The IT Swami™" are trademarks of Two Hills Ltd.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce. ITIL® is registered in the U.S. Patent and Trademark Office.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.
All images CanStock Photo
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