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Service Information Directory
Allan Bridges
Chris Wright
Background
• Cardiology in 1994
• 1 Consultant ,1 secretary
• GP/practice on call
• 2 phone nos for clinic,ECG dept 2.5WTE
2008
• 5 consultants,10 clinics,6 secretaries• >20 phone nos for • Open access ECGs,echoes,24 hr
tapes,BP machines• Rapid access chest pain clinics,AF clinic• Nurse led clinics heart failure (4),palliative
care,exercise heart failure service,post MI,post PCI,pre angio
• Cardiology dept >30 WTEs
RACPC
• Meet with GPs
• Protocol for RACPC
service had a “launch”
• No overall co ordination
Hospital Services
• Transitional arrangements
• -new protocols
• -new communication pathways
• -new ways of working
• -CAU ,MIU , A/E
• -approx 50% of GPs didn’t know consultants and vice versa
Primary Care
• In hours GP service
• OOH and NHS 24
• 4 hour A and E wait
• Turnover of GPs ,out of Area GPs
• SAS
Summary
• Departments redesigned and expanded
• Each individual service component excellent
• Hospitals radically altered working arrangements
• Primary care changed
• LACK OF CLARITY and ORGANISATION
Service Information Directory
• Aims
-improve access for patient to right service
-improve communication between primary and secondary care
-reduce number of admissions
SID
• Primarily a directory,collation of current information-hospital based- focussed on medical model
• Addition of clinical effectiveness and referral system
• Potential primary care services,nurse /AHP led services
• Community/LA services/crisis services• Patient information