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Service Gaps and
Need It Now Market
Distribution Market Place
• Bottom Line pressures by Distributor Management• Major Inventory Reductions
– C and D Items Non Existent
• End Customers are reducing Engineering Staff• End Customers reducing “On-hand” Spare Parts• Manufacturers reducing Technical Support Staff• Manufacturers can not stock every combination of
their product to meet demand
NEED IT NOW MARKET
Model
Customer Expectations
Distributor and Manufacturer Ability
to deliverService Gap
Need It Now Market Defined
• Customer has critical needs to keep business running
• Knowledge base of current and vintage equipment
• Customers expect immediate answers
• Solutions, options and alternatives needed
• Hard to find items needed today
• Customers need to hear Yes
All Current Capabilities
• 25 Years Average Experience• $36M Liability Insurance• Meticulous Inspection Procedures• Ability to Offer Solutions• Passion to serve the customer• Our 4 P’s
Peace of MindProducts PerformancePeople