Service Document in SAP

8/18/2019 Service Document in SAP

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EHP7 for SAP ERP6.0

April 2014

English

Depot Repair (217)

SAP AGDietmar-Hopp-Allee 16610 !all"orf German#

$%siness Pro&ess Do&%mentation



SAP Best Practices Depot Repair '217() $PD

Copyright

* 2014 SAP AG or an SAP affiliate &ompan#. All rights reser+e".

,o part of this p%li&ation ma# e repro"%&e" or transmitte" in an# form or for an# p%rpose itho%t thee/press permission of SAP AG. he information &ontaine" herein ma# e &hange" itho%t prior noti&e.

Some softare pro"%&ts marete" # SAP AG an" its "istri%tors &ontain proprietar# softare &omponentsof other softare +en"ors.

,ational pro"%&t spe&ifi&ations ma# +ar#.

hese materials are pro+i"e" # SAP AG an" its affiliate" &ompanies 'SAP Gro%p( for informationalp%rposes onl#3 itho%t representation or arrant# of an# in"3 an" SAP Gro%p shall not e liale for errorsor omissions ith respe&t to the materials. he onl# arranties for SAP Gro%p pro"%&ts an" ser+i&es arethose that are set forth in the e/press arrant# statements a&&ompan#ing s%&h pro"%&ts an" ser+i&es3 ifan#. ,othing herein sho%l" e &onstr%e" as &onstit%ting an a""itional arrant#.

SAP an" other SAP pro"%&ts an" ser+i&es mentione" herein as ell as their respe&ti+e logos are

tra"emars or registere" tra"emars of SAP AG in German# an" other &o%ntries. Please seehttp).sap.&om&orporate-enlegal&op#rightin"e/.ep/5tra"emar for a""itional tra"emar informationan" noti&es.

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Contents

1 P%rpose..................................................................................................................................

2 PrereB%isites..........................................................................................................................2.1 :aster Data an" Crgani8ational Data.............................................................................

2.2 $%siness on"itions........................................................................................................6

2.@ Roles...............................................................................................................................7

2.4 Defining %eries for Personal Ce&t !orlist 'PC!;(...................................................7

2. Preliminar# Steps............................................................................................................

@ Pro&ess C+er+ie ale.......................................................................................................10

4 Pro&ess Steps......................................................................................................................12

4.1 reating a %stomer ontra&t.......................................................................................12

4.1.1 Cptional Printing a %stomer ontra&t...................................................................1@

4.2 reating a Ser+i&e ,otifi&ation......................................................................................14

4.@ hanging the Ser+i&e ,otifi&ation.................................................................................16

4.4 Displa#ing the Repair Cr"er..........................................................................................17

4. reating a Ret%rn Deli+er# ith Referen&e to Sales Cr"er...........................................1F

4..1 Cptional Printing the Ret%rns Deli+er# Do&%ment..................................................1

4.6 Sto& C+er+ie.............................................................................................................20

4.7 hanging a Repair Cr"er Starting Repairs.................................................................21

4.F Displa#ing the Ser+i&e Cr"er.........................................................................................224. hanging the Ser+i&e Cr"er..........................................................................................22

4.10 onfirming the :aterials =se"...................................................................................24

4.11 Posting Goo"s <ss%es................................................................................................2

4.11.1 Cptional Printing the Deli+er# Do&%ment................................................................26

4.12 Displa#ing Ser+i&eale :aterials...............................................................................2F

4.1@ ime Re&or"ing '211(................................................................................................2F

4.14 he&ing Planne"A&t%al osts.................................................................................2

4.1 losing the Ser+i&e Cr"er e&hni&all#.......................................................................@0

4.16 Displa#ing EB%ipment %sing EB%ipment ;ist..............................................................@1

4.17 Displa#ing Stat%s of Repair Cr"er.............................................................................@@

4.1F reating a $illing ReB%est.........................................................................................@@

4.1 reating the $illing Do&%ment...................................................................................@

4.1.1 Cptional Printing a $illing Do&%ment......................................................................@

ollo-%p Pro&esses............................................................................................................@7

6 Appen"i/..............................................................................................................................@F

6.1 Re+ersal of Pro&ess Steps............................................................................................@F

6.2 SAP ERP Reports.........................................................................................................416.@ =se" orms...................................................................................................................42

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Depot Repair

1 Purpose

his s&ope item &o+ers the pro&essing of a ser+i&e &ase3 from the initial reporting of the prolem# the &%stomer %p to illing the &%stomer3 hen ser+i&e a&ti+ities are &arrie" o%t at plant.

he %siness pro&ess starts ith a &%stomer reporting a prolem ith a noteoo. A ser+i&eagent &reates a ser+i&e notifi&ation in the s#stem. he ser+i&e notifi&ation n%mer is %se" as aret%rn material a%thori8ation 'R:A( n%mer in the remain"er of the repair pro&ess. he ser+i&eagent &arries o%t a arrant# &he& on the ser+i&e notifi&ation an" then &reates a ser+i&e&ontra&t. he ser+i&e &enter informs the &%stomer that the# m%st sen" the noteoo to the&entral ser+i&e &enter. he ser+i&e notifi&ation n%mer 'R:A( m%st e spe&ifie" on the shipping"o&%ments otherise the noteoo is ree&te" # the ser+i&e &enter. <f the ne&essar# spareparts are not in sto&3 the# m%st e or"ere" an" the spare parts are non-e/&isale. A repairor"er is &reate" from the ser+i&e notifi&ation3 so that the entire repair pro&ess &an e &ontrolle"

an" settle". <n the repair or"er3 the "amage" noteoo is a%tomati&all# assigne" # the ret%rnsitems &reate". A ser+i&e or"er is a%tomati&all# generate" %sing an item proposal to enale therepairs to e &arrie" o%t. Cn&e the repairs ha+e een &arrie" o%t3 the &osts 'for ho%rl# fees an"spare parts( are &onfirme" to the ser+i&e or"er. he repaire" noteoo is "eli+ere" to the&%stomer an" the final repair stat%s &an e "ispla#e". he ser+i&e &enter &reates a illingreB%est. his appears in the repair or"er as an a""itional item an" is not a separate "o&%ment'%nlie the illing reB%est in the on-site ser+i&e pro&ess(. S%seB%entl#3 the repair or"er is ille".Cn a perio"i& asis the &osts an" re+en%es in&%rre" on the ser+i&e or"er are settle" to the repair or"er3 here the# &an e e+al%ate".

2 Prerequisites

21 Master Data an! "rgani#ational Data

ReB%ire" master an" organi8ational "ata as &reate" in #o%r s#stem "%ring implementation3s%&h as the "ata that refle&ts the organi8ational str%&t%re of #o%r &ompan#3 an" master "ata formaterials3 +en"ors3 &%stomers3 an" so on.

his master "ata primaril# &onsists of stan"ar"i8e" SAP $est Pra&ti&es "efa%lt +al%es an"enales #o% to go thro%gh the pro&ess steps of this s&ope item.

$!!itional Master Data (De%ault &alues)

Io% &an test the s&ope item ith other SAP $est Pra&ti&es "efa%lt +al%es that ha+ethe same &hara&teristi&s.

he& #o%r SAP E s#stem to fin" o%t hi&h other material master "ata e/ists.

'sing our "n Master Data

Io% &an also %se &%stomi8e" +al%es for an# material or organi8ational "ata for hi&h#o% ha+e &reate" master "ata. or more information ao%t ho to &reate master"ata3 see the :aster Data Pro&e"%res "o&%mentation.

=se the folloing master "ata in the pro&ess steps "es&rie" in this "o&%ment)

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Service

Service Plant

Master !ata &alue Master * org !ata!etails

Co++ents

:aterialSer+i&es D101 Repair Ser+i&e

:aterial S@00 Repair :aterial

:aterial H100 Pro&%rement-to-Sto&'1@0(

Spare Part 1

Sol"-to part# 100100 %stomer Ser+i&es

<f #o% ant tosen" form print o%ts+ia e-mail instea" of%sing the print

f%n&tionalit# maes%re that #o% ha+emaintaine" a +ali" e-mail a""ress in the&%stomer master "ata

Ship-to part# 100100 %stomer Ser+i&es

Pa#er 100100 %stomer Ser+i&es

Plant 1000 Plant 1

Storage ;o&ation 1040 Storage ;o&ation 1040

ompan# o"e 1000 ompan# o"e 1000

C Area 1000 C Area 1000

Sales organi8ation 1000 Sales Crgani8ation1000

Distri%tion &hannel 10 Sales Dire&t

Di+ision 10 Pro"%&t Di+ision 10

Personnel ,%mer 20@ Demo Emplo#ee-

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22 ,usiness Con!itions

he %siness pro&ess "es&rie" in this Business Process Documentation is part of a larger&hain of integrate" %siness pro&esses or s&ope items. herefore3 #o% m%st ha+e &omplete" thefolloing pro&esses an" f%lfille" the folloing %siness &on"itions efore #o% egin this s&opeitem)

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,usiness con!ition Scope ite+

o %se this s&ope item3 the materials m%st ea+ailale in sto&. <f #o% %se tra"ing goo"s 'HA!A(#o% &an either)

• R%n thro%gh the Pro&%rement to Sto& '1@0(

pro&ess

• reate sto& %sing transa&tion :<GC 'for

"etails see the se&tion Preliminary Steps(.

Pro&%rement itho%t : '1@0(

Do not install the $%sinessPro&ess Procurement without QM

'1@0(3 %t follo the steps "es&rie" inthe $%siness Pro&ess Do&%mentation Procurement-to-Stock '1@0(.

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2- Roles

'se

he folloing roles m%st ha+e een installe" to test this s&ope item in the SAP ,et!ea+er$%siness lient ',!$(. he roles in this $%siness Pro&ess Do&%mentation m%st e assigne"to the %ser or %sers testing this s&ope item. <f #o% are %sing the stan"ar" SAP G=<3 these rolesare not reB%ire".

Prerequisites

he %siness roles ha+e een assigne" to the %ser ho is testing this s&ope item.

,usiness role Technical na+e Process step

Emplo#ee'Professional=ser(

SAPJ,$PRJE:P;CIEEJS Assignment of this role isne&essar# for asi& f%n&tionalit#.

Ser+i&e Agent SAPJ,$PRJSER?AGE,JS reate a %stomer ontra&t

reate a Ser+i&e ,otifi&ation3

hange the Ser+i&e ,otifi&ation3

Displa# the Repair Cr"er3

Displa# the Ser+i&e Cr"er

!areho%se ler SAPJ,$PRJ!AREHC=SE;ER>JS reate a Ret%rn Deli+er# ithReferen&e to Sales Cr"er3

Posting Goo"s <ss%es

P%r&haser SAPJ,$PRJP=RHASERJS Sto& C+er+ie

Sales A"ministrator SAPJ,$PRJSA;ESPERSC,JS hange a Repair Cr"er StartingRepairs3

Displa# Stat%s of Repair Cr"er

Ser+i&e Emplo#ee SAPJ,$PRJSER?E:P;CIEEJS hange the Ser+i&e Cr"er3

onfirm the :aterials =se"3

Displa#ing Ser+i&eale :aterials3

he& Planne"A&t%al osts3

lose the Ser+i&e Cr"ere&hni&all#3

Displa# EB%ipment %singEB%ipment ;ist3

reating a $illing ReB%est

$illing A"ministrator

SAPJ,$PRJ$<;;<,GJS reate the $illing Do&%ment

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2. De%ining /ueries %or Personal "0ect or3list(P"4)

'se

he folloing B%eries m%st e "efine" to test this s&ope item in the SAP ,et!ea+er $%sinesslient ',!$(. Io% onl# nee" these roles if #o% are %sing the ,!$ interfa&e. Io% "o not nee"these roles if #o% are %sing the stan"ar" SAP G=<.

he B%eries are ne&essar# to a&&ess role-spe&ifi& orlists in the SAP ,et!ea+er $%sinesslient ',!$(.

or more information ao%t the &reation of B%eries3 see the se&tion reation of%eries in Personal Ce&t !oring ;ists 'PC!;s( in the Quick Guide toImplementing the SP Best Practices Baseline Package !I"# "o&%ment.

De%ining /ueries %or Service "r!ers (P"4)$%siness Role) SAPJ,$PRJSER?E:P;CIEEJS3 Ser+i&e Emplo#ee

,!$ men% path) $ustomer Ser%ice → Ser%ice Processing → Ser%ice &rder → Ser%ice

&rder 'orklist

,usinessrole

$pplication "0ect Type &ariant5a+e

&ariantSelections

SelectionCriteria

/uery5a+e

Ser+i&eEmplo#ee

Ser+i&eCr"er

:aintenan&eCr"ers

- - Cr"erStat%s

C%tstan"ing- /

<n pro&ess -/

Ser+i&eCr"ers

Result

Io% &an no pro&ess the steps $hanging the Ser%ice &rder( $hecking Planned)ctual $ostsan" $losing the Ser%ice &rder *echnically in the s&ope item Depot +epair !,.#/

De%ining /ueries %or Delivery !ue "r!ers (P"4)

$%siness Role) SAPJ,$PRJ!AREHC=SE;ER>JS3 !areho%se ler

,!$ men% path) 'arehouse Management → Shipping → &ut0ound Deli%ery → &rder

1ul2illment 'orklist

,usinessrole

$pplication "0ect Type &ariant5a+e

&ariantSelections

SelectionCriteria

/uery5a+e

!areho%seler

!areho%semanagement

Deli+er# D%eCr"ers

- - ShippingPointRe&ei+ingPt) 1000

Deli+er#D%eCr"ers'Ser+i&e(

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Result

Io% &an no pro&ess the steps Posting goods issue in the s&ope item Depot repair !,.#/

De%ining /ueries %or Sales "r!ers (P"4)

$%siness Role) SAPJ,$PRJSA;ESPERSC,JS3 Sales A"ministrator ,!$ men% path) Sales → Sales &rders → Sales &rder Processing

→ Sales Documents 'orklist

,usinessrole

$pplication "0ectType

&ariant5a+e

&ariantSelections

SelectionCriteria

/uery5a+e

Sales A"ministrator

Sales SalesDo&%ments

- - SalesCrgani8ation)1000

SalesCr"ersSer+i&e

Result

Io% &an no pro&ess the steps Posting goods issue in the s&ope item Depot repair '217(.

26 Preli+inary Steps

'se

o %se this s&ope item3 the material 344 !Spare Part# m%st e a+ailale in sto&.

Proce!ure

1. A&&ess the transa&tion &hoosing one of the folloing na+igation options)

"ption 1 S$P 8raphical 'ser Inter%ace (S$P 8'I)

S$P 9CC +enu 5ogistics → Materials Management → In%entory

Management → Goods Mo%ement → Goods Mo%ement

!MIG&#

Transaction co!e MIGO

"ption 2 S$P 5eteaver ,usiness Client (S$P 5,C) via ,usiness Role

,usiness role !areho%se ler

'SAPJ,$PRJ!AREHC=SE;ER>JS(

,usiness role +enu 'arehouse Management → $onsumption and *rans2ers

→ &ther Goods Mo%ement

2. Cn the initial s&reen3 mae the folloing entries)

:iel! na+e Description 'ser action an! values Co++ent

Business*ransaction

A01 – GoodsReceipt

Business*ransaction

R10 – Other

Mo%ement *ype 561 61 Re&eipt per initial entr#of sto& alan&es into%nrestri&te" %se

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@. hoose Enter .

4. Cn the Goods +eceipt &ther s&reen3 on the Material ta3 mae the folloing entr# an"&hoose Enter )


Material K:aterial n%merL H100

. Cn the Goods +eceipt &ther s&reen3 on the Quantity ta3 mae the folloing entr#)


Qty in 6nit o2 Entry

<total quatit!> e.g. 100

6. hoose Enter .

7. Cn the Goods +eceipt &ther s&reen3 on the 'here ta3 mae the folloing entries)


Plant 1000

Storage 5ocation 10"0 Shipping - 'o(

F. hoose Enter .

. Sa+e #o%r entries.

Result

he B%antit# of 100 is poste".

inan&ial postings)

Material Posting ;ey $ccount Description Cost 9le+ent*C"

"0ect

ra"ing Goo"'HA!A(

F 22111100 St G

1 ;@110000 ;g trf G st

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- Process "vervie Ta0le

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Process step 9<ternalprocessre%erence

,usinesscon!ition

,usinessrole

Trans=actionco!e

9<pecte!results

Create Custo+er Contract

Ser+i&e Agent

?A41 %stomer&onta&t is

&reate".

Create Service5oti%ication

Ser+i&e Agent

<!4 %stomerreB%est forSer+i&e

Change Service5oti%ication

Ser+i&e Agent

<!F A"" informationto &%stomerreB%est

Display Repair"r!er

Ser+i&e Agent

<!@ Displa# therepair or"er&reate" in thea&gro%n".

Create ReturnDelivery ithRe%erence toSales "r!er

!areho%seler

?;01n Ret%rns "eli+er#is &reate".

Stoc3 "vervie P%r&haser ::$E ;oo into thesto& list.

Change Repair"r!er > StartingRepairs

Sales A"ministrator

?A02 reation of theser+i&e or"er inthe a&gro%n".

Display theService "r!er Ser+i&e Agent <!@ Displa# theser+i&e or"er.

Change Service"r!er

Ser+i&eEmplo#ee

<!@2 Enter or in theser+i&e or"er.

Con%ir+Materials 'se!

Ser+i&eEmplo#ee

:$11 Goo"smo+ement

Posting 8oo!sIssue

!areho%seler

?;01n he repairmaterial isret%rne" to the&%stomer.

DisplayServicea0leMaterials

!areho%seler

?A0@ Displa# theser+i&ealematerial in therepair or"er.

Time Recording *ime+ecording!,#

See ,scope item

See,scopeitem

See , scopeitem

Chec3Planne!*$ctualCosts

Ser+i&eEmplo#ee

<!@2 heplanne"a&t%al&osts ha+e een

&he&e"

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Process step 9<ternalprocessre%erence

,usinesscon!ition

,usinessrole

Trans=actionco!e

9<pecte!results

Close Service"r!er >

TechnicallyCo+plete

Ser+i&eEmplo#ee

<!@2 Set the stat%s to*echnically

complete.

Display9quip+ent using9quip+ent 4ist

Ser+i&eEmplo#ee

<H10 he& the stat%sof eB%ipment.

Display Status o% Repair "r!er

Sales A"ministrator

?A0@ he& stat%s ofentire repairpro&ess.

Create a ,illingRequest

Ser+i&eEmplo#ee

DP0 A illing reB%estis &reate" ithreferen&e to the

ser+i&e or"er.

Create the ,illingDocu+ent

$illing A"ministrator

?01 Generation ofthe in+oi&e fromthe "eit memoreB%est.

SettlementService Orders

Period End $losing$& &rders!78#

See scopeitem no/ 78

Seescopeitemno/ 78

See scope itemno/ 78

Close Service

Order –Business View

Period End

$losing$& &rders!78#

See scope

item no/ 78

See

scopeitemno/ 78

See scope item

no/ 78

. Process Steps

.1 Creating a Custo+er Contract

'se

he p%rpose of this a&ti+it# is to "efine the ser+i&e agreement eteen the ser+i&e pro+i"er an"the &%stomer for a "efine" perio".

Prerequisites

onfirmation of &%stomer reB%irements triggers &reation of a &ontra&t.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Sales $ontract $reate

Transaction co!e #A"1

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,usiness role Sales A"ministrator

'SAPJ,$PRJSA;ESPERSC,JS(

,usiness role +enu Ser%ice Processing Ser%ice greements → $ontracts → $reate

$ontract

2. Cn the $reate $ontract9 Initial s&reen3 mae the folloing entries)


$ontract*ype

Sales "o&%ment t#pe of the &ontra&t

$%&1 'SP) SD-ontra&t(

Sales&rgani:ation

Selling entit#responsile for the&%stomer

1000

Distri0ution$hannel

%stomer gro%ping 10

Di%ision Pro"%&t or ser+i&egro%ping

10

@. hoose Enter .

4. Cn the $reate SP9 SD-$ontract9 &%er%iew s&reen3 mae the folloing entries. 'Defa%lt "ataremains %n&hange".(


Sold-toParty

Alphan%meri& e#%niB%el# i"entif#ing the&%stomer

100100

Description Des&ription of &ontra&t KDes&ription of&ontra&tL

$ontractstart

Start "ate of the&ontra&t

Kto"a#Ms "ateL

$ontractEnd

En" "ate of the &ontra&t Kto"a#Ms "ate N 0"a#sL

Material Alphan%meri& e#%niB%el# i"entif#ing theser+i&e pro"%&t

'101

&rderQuantity

,%mer of ser+i&e %nits 1

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<f the start "ate is in the past3 the s#stem iss%es a arning message. onfirm thisith Enter .

he &ontra&t start m%st e a minim%m of one "a# efore the start of repair ornotifi&ation "ate.

he ser+i&e &ontra&t m%st ha+e a minim%m "%ration of to months.

<f the &rder ;uantity &ol%mn is not +isile3 s&roll to the right an" mo+e the &ol%mnne/t to the *arget ;uantity &ol%mn.

. hoose Enter .

6. onfirm the Determined desired deli%ery date <</<</<<<< has 0een copied to scheduleline information "ialog o/ ith $ontinue/

7. Sa+e #o%r entries/ :ae a note of the generate" &ontra&t n%mer =<<<<<<< ) JJJJJJJJJJJJJJJ.

Result

he s#stem "ispla#s the message SP9 SD-$ontract =<<<<<<< has 0een sa%ed .

.11 "ptional Printing a Custo+er Contract

'se

his transa&tion is %se" for printing the ser+i&e le+el agreement.


S$P 9CC +enu 5ogisticsSales and Distri0utionSales$ontract$hange

Transaction co!e ?A42




,usiness role +enu Sales$ontracts$hange $ontract

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1. <n the $ontract fiel"3 enter the respe&ti+e &ontra&t n%mer.

2. Cn the $hange $ontract9 Initial s&reen &hoose ',!$) Menu→ # Sales document→ Issue&utput *o.

@. hoose Print .

4. onfirm the print "ialog o/ ith &> .

he "efa%lt settings generate a print-o%t of an &ontra&t &onfirmation. <f #o% prefer tosen" the &ontra&t &onfirmation to the &%stomer +ia e-mail3 ens%re that allreB%irements liste" in the %i& G%i"e in the &hapters C%to%n" e-mail &onfig%rationan" Printing are eing met an" pro&ee" as "es&rie" elo. <f #o% ant to sit&hfrom print o%t to sen"ing forms +ia e-mail in general3 &he& the "o&%ment Printing)orms a"aptation g%i"e."o& for "etails.


S$P 9CC +enu 5ogisticsSales and Distri0utionSales$ontract$hange

Transaction co!e ?A42




,usiness role +enu Sales$ontracts$hange $ontract

1. <n the $ontract fiel"3 enter the respe&ti+e &ontra&t n%mer &hoose Enter .

2. Cn the $hange SP9 SD-$ontract xxx9 &%er%iew s&reen &hoose ',!$) Menu→ # Extras→ &utput→ 3eader→ Edit/

@. Cn the $hange SP9 SD-$ontract xxx9 &utput s&reen sele&t the line alrea"# &reate" for theprint o%tp%t an" &hoose +epeat output .

4. Cn the ne line3 &hange the Medium for C%tp%t #pe >C00 to ? External send .

. Sele&t the ne line ith o%tp%t t#pe >C00 an" &hoose $ommunication Method .

6. Enter the +al%e $S4 in the fiel" $omm/strategy .

7. hange the 5ogical destination an" enter the printer #o% ha+e "efine" for the o%tp%t +ia e-mail.

F. hoose Enter .

. hoose Back !1@#.

10. Sa+e #o%r entries.

11. Cn the $hange $ontract9 Initial s&reen &hoose ',!$) Menu→ # Sales document→ Issue&utput *o.

12. hoose Print .

1@. hoose Back !1@#/

Result

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he %stomer ontra&t as printe".

.2 Creating a Service 5oti%ication

'se

he &all &enter responsile for repairs pro&essing &reates a ser+i&e notifi&ation3 hi&h &ontainsall the "etails of the "amage" noteoo.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing "oti2ication $reate !Special# Pro0lem "oti2ication

Transaction co!e I(5"


,usiness role Ser+i&e Agent

'SAPJ,$PRJSER?AGE,JS(

,usiness role +enu Ser%ice Processing → "oti2ication → General → $reate Ser%ice

"oti2ication-Mal2n/

2. Cn the $reate Ser%ice "oti2ication9 Pro0lem "oti2ication s&reen3 on the "oti2ication ta( mae the folloing entries)


Short text!"oti2ication#

Enter a short te/t"es&riing the prolemnotifi&ation

KDes&ription of the iss%eL

Sold-to-party 100100 a %st.a""ress

Person respons/ Person responsile )))*0+ a %st.a""ress

* SAP AG Page 20 of




@. onfirm #o%r entries ith Enter .

4. hoose ',!$) Menu( Extras $ontract selection from the men%. <f #o% ha+e morethan one &ontra&t3 sele&t the appropriate one an" &hoose $hoose.

. Cn the $reate Ser%ice "oti2ication9 Pro0lem "oti2ication s&reen3 on the dditional data ta(mae the folloing entries)


$oding iel" 1 $%,*00-RE, Sele&t %singinp%t help '4(an" &hooseI$P200 toenter the +al%eREP to theiel" 23 %se theS%men% of theiel" 1.

Description he& the short "es&ription of

the ser+i&e notifi&ation

Description!long text#

Io% &an enter all the "etailson the notifi&ation here

6. onfirm #o%r entries ith Enter .


F. :ae a note of the notifi&ation n%mer "ispla#e") JJJJJJJJJJJJJJJ.

he ser+i&e notifi&ation n%mer 'also non as the R:A n%mer( is %se" as the pro&essingn%mer for all f%rther a&ti+ities.

Result

he ser+i&e notifi&ation is &reate".

.- Changing the Service 5oti%ication

'se

he &all &enter responsile for repairs pro&essing &he&s a list of o%tstan"ing notifi&ations ea&h"a#.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing"oti2ication 5ist Editing $hange

Transaction co!e I(5.




,usiness role +enu Ser%ice Processing → "oti2ication → 5ist Editing → $hangeSer%ice "oti2ications

* SAP AG Page 21 of




2. Cn the $hange Ser%ice "oti2ications9 Selection o2 "oti2ications s&reen3 in the GeneralData)dministrati%e Data area3 mae the folloing entries)


$oding iel" 1 $%,*00 Sele&t %sing inp%thelp '4(.

$oding $ode iel" 1 RE, Sele&t %sing inp%thelp '4(.

@. hoose Execute to "ispla# a list of the notifi&ations to e pro&esse".

his list onl# "ispla#s if more than one ser+i&e notifi&ation e/ists. <f there is onl# one"o&%ment to "ispla#3 the s#stem taes #o% "ire&tl# to the "o&%ment.

4. Cn the $hange Ser%ice "oti2ication9 5ist o2 "oti2ications s&reen3 sele&t the ser+i&enotifi&ation &reate" in the step $reating a Ser%ice "oti2ication/

. hoose Details/ he $hange Ser%ice "oti2ication9 Pro0lem "oti2ication s&reen is "ispla#e".6. Cn the $hange Ser%ice "oti2ication9 Pro0lem "oti2ication s&reen3 &hoose the cti%ities ta.

he ser+i&e agent &alls the &%stomer to as for "etails regar"ing the notifi&ation.

7. rom the A&tion o/ on the right3 &hoose 5og telephone call .

F. <n the Su0Aect o2 con%ersation area3 #o% &an enter a te/t of an# length ith the "etails of theo%tgoing telephone &all.

. hoose $ontinue. $ase" on the "ata an" information from the telephone &all3 the ser+i&eagent "e&i"es hat f%rther a&tion has to e taen3 for e/ample3 &reating a repair or"er.

10. rom the A&tion o/ on the right3 &hoose +epair order .

11. <n the $reate +epair &rder 2or "oti2ication "ialog o/3 mae the folloing entries)


&rder type $%R1

Sold-to party 100100

Sales organi:ation 1000

Distri0ution channel 10

Di%ision 10

Material /+00

&rder ;uantity 1

Ser%ice item '101

* SAP AG Page 22 of




12. hoose "oti2ication and order to sa+e #o%r entries.

1@. <f se+eral partners ha+e een maintaine" in the s#stem3 &onfirm the Partner selection "ialogo/ ith $ontinue !Enter#/

he &%stomer &an no e informe" # telephone or e-mail that the# &an sen" the item to erepaire" to the ser+i&e &enter responsile 're&or" this information in the notifi&ation( %sing

the notifi&ation n%mer.

Result

he ser+i&e notifi&ation is &hange". he s#stem &reates the repair or"er.

.. Displaying the Repair "r!er

'se

<n this a&ti+it#3 #o% "ispla# the repair or"er that has een &reate" # the s#stem.

Proce!ure1. A&&ess the transa&tion &hoosing one of the folloing na+igation options)


S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing "oti2ication Display

Transaction co!e I(5+




,usiness role +enu Ser%ice Processing → "oti2ication → General → Display Ser%ice

"oti2ication

* SAP AG Page 2@ of




2. Enter the ser+i&e notifi&ation n%mer an" &onfirm #o%r entries ith Enter .

@. o "ispla# the repair or"er &reate" in the a&gro%n"3 &hoose Document 1low .

4. Sele&t the sales or"er 'thir" item( to "ispla# the repair or"er elo.

. :ae a note of the sales or"er n%mer. Repair or!er nu+0er ) JJJJJJJJJJJJJJJ.

Result

he repair or"er n%mer is &he&e". he repair or"er n%mer as &reate" pre+io%sl#3 after theser+i&e notifi&ation as sa+e".

.6 Creating a Return Delivery ith Re%erence to Sales"r!er

'se

he "amage" &%stomer eB%ipment is "eli+ere" for repair. he p%rpose of this a&ti+it# is to &reatea ret%rn "eli+er# "o&%ment ith referen&e to a sales or"er.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Shipping and *ransportation&ut0ound Deli%ery $reate Single Document'ith +e2erenceto Sales &rder

Transaction co!e #01




,usiness role +enu 'arehouse Management → Shipping → &ut0ound Deli%ery → $reate

Deli%ery

2. Cn the $reate &ut0ound Deli%ery with &rder +e2erence s&reen3 mae the folloing entries)


Shipping point 1000

Selection date Propose" # s#stem

&rder Khe repair or"er n%mer#o% note" in step 4.4L

1rom item

Deli%ery type R 'Ret%rns Deli+er#(

* SAP AG Page 24 of




@. onfirm ith Enter .

4. he +eturns Deli%ery $reate9 &%er%iew s&reen is "ispla#e". Sele&t the first item an" &hoose',!$) Menu ( Extras Serial "um0ers.

. Enter the serial n%mer for the later posting to &%stomer sto& in the format S@44 -"o/ o2sales orderC/

6. hoose Enter to ret%rn to the +eturn Deli%ery $reate9 &%er%iew s&reen.

7. he& the storage lo&ation for item 10 in the S5oc fiel".

F. hoose Post goods receipt to sa+e #o%r entries. A &orrespon"ing s%&&ess message ith then%mer of #o%r o%to%n" "eli+er# "o&%ment appears at the ottom of the s&reen.

. :ae a note of the n%mer. Returns !elivery) JJJJJJJJJJJJJJJ.

Result

he ret%rn "eli+er# ith referen&e to the repair or"er is &reate". he material for repair is poste"into the &ompan#Ms spe&ial sto& 'assigne" to the repair or"er(.

.61 "ptional Printing the Returns Delivery Docu+ent

'se

his transa&tion is %se" for printing the ret%rns "eli+er# "o&%ment.


S$P 9CC +enu 5ogistics→ Sales and Distri0ution→ Shipping and *ransportation→ &ut0ound Deli%ery→ $hange→ Single Document

Transaction co!e ?;02,




,usiness role +enu 'arehouse Management→ Shipping→ &ut0ound Deli%ery→ $hange Deli%ery

* SAP AG Page 2 of




1. <n the &ut0ound Deli%ery fiel" enter the respe&ti+e "eli+er# n%mer.

2. Cn the $hange &ut0ound Deli%ery s&reen &hoose ',!$) Menu→ # &ut0ound Deli%ery→ Issue Deli%ery &utput .

@. Select the line with the output type B5.

4. hoose Print .

. onfirm the print "ialog o/ ith &> .

6. Repeat the steps 1- for the o%tp%t t#pe 5D44 .

he "efa%lt settings generate a print-o%t of an ret%rns "eli+er# "o&%ment. <f #o%prefer to sen" the "o&%ment to the &%stomer +ia e-mail3 ens%re that all reB%irementsliste" in the %i& G%i"e in the &hapters &ut0ound e-mail con2iguration an" Printing are eing met an" pro&ee" as "es&rie" elo. <f #o% ant to sit&h from print o%tto sen"ing forms +ia e-mail in general3 &he& the "o&%ment Printing 9 1ormsadaptation guide/doc for "etails.


S$P 9CC +enu 5ogisticsSales and Distri0utionShipping and *ransportation&ut0ound Deli%ery$hangeSingle Document





,usiness role +enu 'arehouse ManagementShipping &ut0ound Deli%ery

$hange Deli%ery

* SAP AG Page 26 of




1. <n the &ut0ound Deli%ery fiel" enter the respe&ti+e "eli+er# n%mer an" &hoose Enter .

2. Cn the +eturns Deli%ery xxx $hange9 &%er%iew s&reen &hoose ',!$) Menu→ # Extras→ Deli%ery &utput→ 3eader .

@. Cn the +eturns Deli%ery9 &utput s&reen sele&t the line alrea"# &reate" for the print o%tp%tan" &hoose +epeat output .

4. Cn the ne line3 &hange the Medium for C%tp%t #pe I$;1 to ? External send .

. Sele&t the ne line ith o%tp%t t#pe I$;1 an" &hoose $ommunication Method .



F. hoose Enter .

. hoose Back !1@#.


11. Cn the $hange &utput deli%ery s&reen &hoose ',!$) Menu→ # &ut0ound Deli%ery→ Issue Deli%ery &utput .

12. hoose Print .

@/ +epeat the steps -, 2or the output type 5D44/

14. hoose Back !1@#/

Result

he ret%rns "eli+er# "o&%ment as printe".

.? Stoc3 "vervie

'se

Cn&e the goo"s re&eipt has een poste"3 the sales or"er sto& &ontains material S@00'SE:<<,<SHED PRCD=3 for e/ample3 ,oteoo(.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Management o2 *echnical &0Aects Material Stock &%er%iew

Transaction co!e MM%E


,usiness role P%r&haser

'SAPJ,$PRJP=RHASERJS(

,usiness role +enu Purchasing → Goods Mo%ement and Stocks → Stocks → Stock

&%er%iew

* SAP AG Page 27 of




2. Cn the Stock &%er%iew9 $ompany $ode)Plant)Storage 5ocation)Batch s&reen3 mae thefolloing entries)


Material /+00

@. hoose Execute to "ispla# the list.

4. <n the list3 sele&t the Sales &rder Stock line an" &hoose Detailed Display to "ispla# the salesor"er sto& ith %nrestri&te" %se elonging to #o%r sales "o&%ment. hoose Enter to ret%rn.

. hoose ',!$) Menu( En%ironment E;uipment)Serial "um0er to "ispla# the serialn%mer list. Sele&t the <tem an" &hoose Detail . <f there is onl# one item3 the eB%ipmentn%mer is "ispla#e" imme"iatel#.

6. :ae a note of the EB%ipment n%mer) JJJJJJJJJJJJJJJ.

Result

he eB%ipment of the repair material is &he&e".

.7 Changing a Repair "r!er > Starting Repairs

'se

!hen #o% &hange the repair or"er3 the s#stem a%tomati&all# &reates a ser+i&e or"er.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Sales &rder $hange

Transaction co!e #A0*




,usiness role +enu Sales → Sales &rders → Sales &rder Processing → $hange Sales

&rder

* SAP AG Page 2F of




2. Enter #o%r or"er n%mer &reate" in the step Display the +epair &rder/


4. Cn the $hange SP9 +epairs ) Ser%ice &%er%iew s&reen3 sele&t the main item in the repairor"er an" &hoose +epairs/

. Cn the $hange SP9 +epairs ) Ser%ice Item Data s&reen3 &he& the entries an" &hoose Back .

6. onfirm the $opy item proposal message ith es/ he maintenan&e or"er is generate"a%tomati&all# in the a&gro%n".

7. hoose $ontinue if the SP9 +epairs ) Ser%ice9 %aila0ility$ontrol s&reen "ispla#s.

F. An a""itional item 'the a&t%al repairs( is &reate" in the repair or"er.

o "ispla# all items3 &hoose ',!$) Menu( Edit Display range ll items.

. hoose Sa%e to sa+e the repair or"er. he s#stem iss%es a s%&&ess message ith then%mer of #o%r "o&%ment at the ottom of the s&reen.

Result

he ser+i&e or"er is &reate".

.@ Displaying the Service "r!er

'se

Io% &an no "ispla# the ser+i&e or"er that has een &reate" in the a&gro%n".

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing"oti2ication Display

Transaction co!e I(5+




,usiness role +enu Ser%ice Processing → "oti2ication → General → Display Ser%ice

"oti2ication

* SAP AG Page 2 of




2. Enter the ser+i&e notifi&ation n%mer from the step $reate a Ser%ice "oti2ication.


4. o "ispla# the ser+i&e or"er &reate" in the a&gro%n"3 &hoose Document 1low .

. o "ispla# the ser+i&e or"er3 "o%le-&li& the repair ser+i&e '4th item(.

6. :ae a note of the ser+i&e or"er n%mer) JJJJJJJJJJJJJJJ.

Result

he ser+i&e or"er n%mer is &he&e".

.A Changing the Service "r!er

'se

=se this step to enter the planne" or or "%ration an" the reB%ire" spare parts in the ser+i&eor"er.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing &rderSer%ice &rder $hange

Transaction co!e I(+*

2. Enter #o%r ser+i&e or"er n%mer from the step Display the Ser%ice &rder .

@. onfirm #o%r entr# ith Enter .4. he $hange +epairs &rder $entral 3eader s&reen is "ispla#e".

. Sele&t the &perations ta to plan the e/pe&te" oring time an" mae the folloing entries)


'ork Amo%nt of or in+ol+e" inperforming the a&ti+it#.

KPlanne" oring timeL he or&an e"ifferentfrom the"%ration.

6" =nit 2

Duration he normal "%rationreB%ire" to &arr# o%t thea&ti+it#.

KPlanne" "%rationL hangethe &>e#to 0 O:aintainman%all# if the"%ration is"ifferent tothe or

6" =nit 2

* SAP AG Page @0 of





7. Cn the $hange +epair &rder9 &peration &%er%iew s&reen3 sele&t a&ti+it# 444/

F. hoose General .

. Enter the folloing "ata for the spare part reB%ire" to perform the repairs an" &hoose Enter )


$omponent 2100

+e;mnt ;ty <req3 quatit!> e.g. 1

I$ !itemcategory#

Sto& item

S5oc Storage ;o&ation 10"0

10. hoose Sa%e to sa+e the repair or"er. he s#stem iss%es a &orrespon"ing s%&&ess messageith the n%mer of #o%r "o&%ment at the ottom of the s&reen.


,usiness role Ser+i&e Emplo#ee

'SAPJ,$PRJSER?E:P;CIEEJS(

,usiness role+enu

$ustomer Ser%iceSer%ice ProcessingSer%ice &rderSer%ice&rder 'orklist

1. <n the %er# list3 &hoose the B%er# Ser%ice &rders3 mar the line ith the or"er n%mer&reate" in the pre+io%s step an" &hoose $hange &rder/

2. he $hange +epairs &rder $entral 3eader s&reen is "ispla#e".

@. Sele&t the &perations ta to plan the e/pe&te" oring time an" mae the folloing entries)

:iel!

na+e

Description 'ser action

an! values

Co++ent

'ork Amo%nt of or in+ol+e"in performing the a&ti+it#.

KPlanne"oring timeL

he or &an e "ifferent from the"%ration.

6" =nit 2

Duration he normal "%rationreB%ire" to &arr# o%t thea&ti+it#.

KPlanne""%rationL

hange the &>e# to 0 O :aintainman%all# if the "%ration is "ifferentto the or

6" =nit 2


. Cn the $hange +epair &rder9 &peration &%er%iew s&reen3 sele&t operation 0010 an"&hoose General .

6. A"" the folloing "ata for the spare parts reB%ire" to perform the repairs)


$omponent 2100

+e;mnt ;ty <req3 quatit!> e.g. 1

I$ !item category# Sto& item

S5oc Storage ;o&ation 10"0

Plant 1000

* SAP AG Page @1 of




7. onfirm ith Enter . hoose Back .

F. Sa+e #o%r entries.

Result

he planne" or an" reB%ire" spare part are a""e" to the repair or"er.

.1B Con%ir+ing the Materials 'se!

'se

Spare parts ha+e een remo+e" from sto& for the repair. Io% m%st no &onfirm the %se of thespare part material.

Proce!ure



S$P 9CC +enu5ogistics $ustomer Ser%ice Ser%ice Processing $on2irmation Goods Mo%ement Goods Mo%ement

Transaction co!e M%11

Optio *4 /A, et(eaer %usiess &liet /A, (%&7 ia %usiess Role



,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → &ther Ser%ice cti%ities

→ Goods Mo%ement

2. Cn the Enter Goods Mo%ement9 Initial Screen( &hoose *o &rder an" mae the folloingentries)


&rder "um0er KSer+i&e Cr"er n%merL reate" in step4.F


4. Cn the Enter Goods Mo%ement9 Selection Screen( sele&t the rele+ant items an" &hoose dopt Details. he& the entries.

* SAP AG Page @2 of




. Sa+e the goo"s iss%e "o&%ment.

6. onfirm the s#stem message Document xxxxxxxx poste".

Result

he material &ons%mption is poste" an" the sto& le+el re"%&e" in the s#stem.

.11 Posting 8oo!s Issues

'se

<n this a&ti+it#3 the repaire" noteoo is ret%rne" to the &%stomer.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Shipping and *ransportation&ut0ound Deli%ery $reate Single Document with re2erenceto sales order





,usiness role +enu 'arehouse Management → Shipping → &ut0ound Deli%ery →

&rder 1ul2illment 'orklist

,!$) hoose the PC!; Deli%ery Due &rders !Ser%ice# from Step 2.4.1. Sele&tthe first position of the repair or"er &reate" in step 4.4 an" &hoose $reation in1oreground . Go to step 4.

<f #o% "o not fin" the repair or"er n%mer in the PC!;3 &he& the B%er# options an"&hoose the refresh f%n&tion.

2. Cn the $reate &ut0ound Deli%ery with &rder +e2erence s&reen3 mae the folloing entries)


Shipping point 1000

Selection date Propose" # s#stem

&rder <oted order um8er> See step 4.4

1rom item

Deli%ery type 9 'Deli+er#(

* SAP AG Page @@ of





4. Cn the Deli%ery $reate9 &%er%iew s&reen3 sele&t the first item an" &hoose ',!$) Menu(

Extras → Serial "um0ers.

. Sele&t the serial n%mer #o% poste" in the &%stomer sto& in the format S@44 -"o/ o2 salesorderC/

Io% &an also sear&h for the serial n%mers # %sing the inp%t help '4(.

6. hoose Enter to ret%rn to the Deli%ery $reate9 &%er%iew s&reen.

7. he& the storage lo&ation fiel" for item 10 in the S5oc fiel".

=se help '4( an" &hoose the S;o& +al%e 10@0 ith the spe&ial sto& S +al%e E.

F. hoose Post Goods Issue to sa+e #o%r entries.

he s#stem iss%es a &orrespon"ing s%&&ess message ith the n%mer of #o%r o%to%n""eli+er# "o&%ment at the ottom of the s&reen.

. :ae a note of the "eli+er# n%mer) JJJJJJJJJJJJJJJ.

Result

he repaire" item is ret%rne" to the &%stomer.

.111 "ptional Printing the Delivery Docu+ent

'se

his transa&tion is %se" for printing the "eli+er# "o&%ment.







,usiness role +enu 'arehouse ManagementShipping &ut0ound Deli%ery$hange Deli%ery

* SAP AG Page @4 of




1. <n the &ut0ound Deli%ery fiel" enter the respe&ti+e "eli+er# n%mer.

2. Cn the $hange &utput Deli%ery s&reen &hoose ',!$) Menu→ # &ut0ound Deli%ery→ Issue Deli%ery &utput .

@. Select the line with the output type B5.

4. hoose Print .

. onfirm the print "ialog o/ ith &> .

6. Repeat the steps 1- for the o%tp%t t#pe 5D44 .

he "efa%lt settings generate a print-o%t of a "eli+er# "o&%ment. <f #o% prefer tosen" the "o&%ment to the &%stomer +ia e-mail3 ens%re that all reB%irements liste" inthe %i& G%i"e in the &hapters &ut0ound e-mail con2iguration an" Printing areeing met an" pro&ee" as "es&rie" elo. <f #o% ant to sit&h from print o%t tosen"ing forms +ia e-mail in general3 &he& the "o&%ment Printing9 1orms adaptationguide/doc for "etails.







,usiness role +enu 'arehouse ManagementShipping &ut0ound Deli%ery

$hange Deli%ery

* SAP AG Page @ of




1. <n the &ut0ound Deli%ery fiel" enter the respe&ti+e "eli+er# n%mer an" &hoose Enter .

2. Cn the Deli%ery xxx $hange9 &%er%iew s&reen &hoose ',!$) Menu)ExtrasDeli%ery

&utput3eader/

@. Cn the deli%ery9 &utput s&reen sele&t the line alrea"# &reate" for the print o%tp%t an" &hoose

+epeat output .4. Cn the ne line3 &hange the Medium for C%tp%t #pe I$;1 to ? External send .

. Sele&t the ne line ith o%tp%t t#pe I$;1 an" &hoose $ommunication Method .



F. hoose Enter .

. hoose Back !1@#.


11. Cn the $hange &utput deli%ery s&reen &hoose ',!$) Menu→ # &ut0ound Deli%ery→ Issue Deli%ery &utput .

12. hoose Print .

1@. +epeat the steps -, 2or the output type 5D44 .

14. hoose Back !1@#/

Result

he "eli+er# "o&%ment as printe".

.12 Displaying Servicea0le Materials

'se

Io% &an "ispla# the ser+i&eale material in the sales or"er sto& 'see Stock &%er%iew ao+e( orin the repair or"er.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Sales &rder Display

Transaction co!e #A0+

* SAP AG Page @6 of




2. Enter #o%r or"er n%mer &reate" in the step $hange the Ser%ice "oti2ication in this"o&%ment.

@. onfirm #o%r entr# ith Enter .

4. Cn the Display SP) +epairs)Ser%ice9 &%er%iew s&reen3 &hoose En%ironment → Statuso%er%iew .

. Cn the Sales order9 Status &%er%iew s&reen3 sele&t Status o%er%iew an" &hoose the Expand all %tton to "ispla# the &%rrent "etails.





&rder

* SAP AG Page @7 of




1. Enter #o%r or"er n%mer &reate" in the step $hange the Ser%ice "oti2ication in this"o&%ment an" press Enter .

2. Cn the $hange SP) +epairs)Ser%ice9 &%er%iew s&reen3 ',!$) Menu→ # En%ironment→ Status o%er%iew .

@. Cn the Sales order9 Status &%er%iew s&reen3 mar Status o%er%iew ith the &%rsor an"

&hoose the Expand all %tton to "ispla# the &%rrent "etails.

Result

he ser+i&eale material is &he&e".

.1- Ti+e Recor!ing (211)

9<ternal Process

'sehe ross-Appli&ation ime Sheet 'AS( is the tool %se" for re&or"ing time spent oring #an emplo#ee on a &ertain assignment. <n this s&ope item3 the ser+i&e or"er is the fo&al point ofthe pro&ess.

Prerequisites

he ser+i&e or"er has alrea"# een &reate". he ser+i&e or"er &olle&ts the time an" &ostsin+ol+e" in the repair3 for internal re+ie.

Proce!ure

omplete all a&ti+ities "es&rie" in the $%siness Pro&ess Do&%mentation of the s&ope item)

*ime +ecording !,#/

o a&&omplish a&ti+ities of the s&ope item3 &arr# o%t the pro&ess steps in the rele+ant $%sinessPro&ess Do&%mentation %sing the master "ata from the folloing tales)


Data EntryPro2ile

%stomi8e" timesheet profile

$%&/ Ser+i&e Cr"er

>ey Date Date that "eterminesthe "ate rangea+ailale in the timesheet

<Accept curret de:aultdate>

he first time atime sheet is &alle"%p3 the e# "ate isnot +isile on the

initial s&reen.Personnel"um0er

,%meri& e#i"entif#ing apersonnel re&or"

)))*0+ Demo Emplo#ee-

* SAP AG Page @F of





ct*yp A&ti+it# t#pe ;ea+e this fiel" empt#. he +al%e is seta%tomati&all# afterall ne&essar# fiel"s

are fille" in an" are&onfirme" ithEnter

+ec/ $$tr Re&ei+er ostenter

;ea+e this fiel" empt#.

+ecSale&rd Re&ei+ing or"er that&olle&ts time an"&ost


+ecItm <tem n%mer inre&ei+er sales or"er


+ec/&rder Re&ei+er Cr"er </erice order um8er:rom the step &ha;e aRepair Order – /tarti;Repairs>

ct/ A&ti+it# ,%mer 0010

3ours ime ore" on there&ei+ing oe&t

<A! scope item hours> E/ample) F

.1. Chec3ing Planne!*$ctual Costs

'se<n this a&ti+it#3 #o% &an &he& planne"a&t%al &osts spe&ifie" for +al%e &ategories.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing &rderSer%ice &rder $hange





,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → Ser%ice &rder →

Ser%ice &rder 'orklist

2. Enter the ser+i&e or"er n%mer an" &onfirm #o%r entr# ith Enter .

or ,!$) <n the %er# list &hoose the Ser%ice &rders B%er#. Sele&t the line ith the or"ern%mer &reate" in the pre+io%s step an" &hoose $hange &rder/

@. hoose the $osts ta to "ispla# the planne"a&t%al &osts.

4. he& the "ata an" &hoose Back/

* SAP AG Page @ of




. onfirming the Exit maintenance order "ialog o/ or the prompt asing #o% if #o% ant tosa+e the "ata ith es.

Result

he planne"a&t%al &osts are &he&e".

.16 Closing the Service "r!er Technically

'se

Cn&e all the a&ti+ities are &omplete an" the &ompletion &onfirmations are poste"3 #o% &an set thestat%s of the ser+i&e or"er to te&hni&all# &omplete.

Proce!ure


"ption 1 S$P 8raphical 'ser Inter%ace (S$P 8'I)S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing &rder

Ser%ice &rder $hange


2. Enter #o%r or"er n%mer.

@. onfirm #o%r entr# ith Enter .

4. Cn the $osts ta3 &he& on&e more that all e/penses for the repairs ha+e een entere". Io%&an also &hoose Document 1low to "ispla# the assigne" &onfirmation # "o%le-&li&ing the&onfirmation item.

. hoose Back/

6. hoose $omplete !technically# to &omplete the ser+i&e or"er te&hni&all#.

7. onfirm the repair message ith $ontinue.

F. hoose Enter to &onfirm the $omplete "ialog o/. A &orrespon"ing s%&&ess message iththe n%mer of #o%r "o&%ment "ispla#s at the ottom of the s&reen.




,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → Ser%ice &rder →

Ser%ice &rder 'orklist

* SAP AG Page 40 of




1. <n the %er# list esi"e &hoose the Ser%ice &rders B%er#.

2. Sele&t the line ith the or"er n%mer &reate" in the pre+io%s step an" &hoose $hange&rder/

@. Cn the $osts ta3 &he& that all e/penses for the repairs ha+e een entere". Io% &an also&hoose Document 1low to "ispla# the assigne" &onfirmation # "o%le-&li&ing on the

&onfirmation item.

4. hoose Back/

. hoose $omplete !technically# to &omplete the ser+i&e or"er te&hni&all#.

6. onfirm the repair message ith $ontinue.

7. hoose Enter to &onfirm the $omplete "ialog o/. A &orrespon"ing s%&&ess message iththe n%mer of #o%r "o&%ment "ispla#s at the ottom of the s&reen.

Result

he repair is te&hni&all# &omplete". he "e+i&e &an e "eli+ere" to the &%stomer.

.1? Displaying 9quip+ent using 9quip+ent 4ist

'se

<n this a&ti+it#3 #o% &an &he& the &%rrent stat%s of all liste" eB%ipment an" %p"ate the eB%ipment"ata.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Management o2 *echnical&0Aects E;uipment 5ist Editing Display

Transaction co!e I210




,usiness role +enu $ustomer Ser%ice → Management o2 *echnical &0Aects →

E;uipment → Display E;uipment

* SAP AG Page 41 of




2. Cn the Display E;uipment9 E;uipment Selection s&reen3 in the E;uipment Selection area3enter S@00 in the Material fiel" an" the serial n%mer %se" pre+io%sl# in the Serial "um0er fiel".

@. hoose Execute.

he eB%ipment stat%s has &hange" to E=S 'on the &%stomer si"e(

he Display E;uipment9 General Data s&reen is "ispla#e".

he eB%ipment &ontains +ario%s +ies. he Partners +ie on the Partners %tton inthe toolar &ontains "ata on the &%stomer the SerData ta &ontains the "ata on thematerial s%pplie".

4. hoose the 3istory %tton on the SerData ta to tra&e the entire "o&%ment flo for theeB%ipment.

. Ret%rn to the Display E;uipment9 Ser"o/Detail s&reen.

he folloing steps are optional. <f a &%stomer arrant# is assigne" to theeB%ipment3 the s#stem &arries o%t a arrant# &he& hen #o% &reate a ser+i&enotifi&ation. Depen"ing on the repair an" arrant# anal#sis3 an in+oi&e is &reate" forthe &%stomer3 an" #o% ma# ha+e to ill the &%stomer.

6. hoose the Display $hange to &hange the eB%ipment "ata.

7. hoose the 5ocation ta.

F. Cn the $hange E;uipment9 5ocation s&reen3 mae the folloing entr#)

:iel! na+e Description 'ser action an! values Co++entMaint Plant 1000

. hoose the &rgani:ation ta.

10. Cn the $hange E;uipment9 &rgani:ation s&reen3 mae the folloing entries)


$ost center 101

Main work center!Plant#

/ER#01 - 1000

11. hoose the Sales and Distri0ution ta.

12. Cn the $hange E;uipment9 Sales)Distri0ution s&reen3 mae the folloing entries)


Sales &rg/ 1000

Distri0ut/ channel 10

Di%ision 10

* SAP AG Page 42 of




1@. hoose the 'arranty data ta.

14. Cn the $hange E;uipment9 'arranty data s&reen3 on the 'arranty data ta3 go to the$ustomer warranty +ie to &arr# o%t a arrant# &he&.

1. :ae the folloing entries)


'arranty Start <Repair ed date>

:aster arrant# <(arrat! um8er>

for e/ample3 @000000000Sele&t the arrant#n%mer for the ,-month guarantee #%sing the sear&h help3ta) Master 'arranty*ext Search 3elp/

or EB%ipment :aterial %se" in theser+i&e or"er &he& the

arrant# "ata3 if e/ists.

16. hoose Sa%e.

17. onfirm the message ith es.

1F. he message E;uipment << changed appears at the ottom of the s&reen.

Result

he eB%ipment is &he&e".

.17 Displaying Status o% Repair "r!er

'se

Io% &an no &he& the &%rrent stat%s of the entire repair pro&ess.

Proce!ure



S$P 9CC +enu 5ogistics Sales and Distri0ution Sales &rder Display

Transaction co!e #A0+





&rder

* SAP AG Page 4@ of




2. Enter #o%r sales or"er n%mer an" &onfirm #o%r entr# ith Enter .

@. Cn the Display SP9 +epairs)Ser%ice9 &%er%iew s&reen3 sele&t the main item an" &hoose+epairs.

4. <n the Ser%icea0le material data lo&3 in the Deli%ered fiel"3 #o% &an see the n%mer of"e+i&es "eli+ere".

.1@ Creating a ,illing Request

'se

<n this step3 #o% &reate the in+oi&e to the &%stomer for a&t%al or performe". <n this s&ope item3no illing reB%est is &reate"3 %t the a&t%al illing "o&%ment '"eit memo( is &reate" "ire&tl# fromthe ser+i&e or"er.

Proce!ure



S$P 9CC +enu 5ogistics $ustomer Ser%ice Ser%ice Processing$ompletion Billing +e;uest Process Indi%idually

Transaction co!e ',)0




,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → Billing →

$S9 +esource-+elated Billing Doc/

2. Enter #o%r ser+i&e or"er n%mer &reate" in the step $hange a +epair &rder F Starting+epairs of this "o&%ment.


he e/penses s&reen for the illing reB%est "ispla#s a%tomati&all# 'Billing re;uest2or resource-related 0illing document newC9 Expense(. his s&reen shos thea&t%al e/penses that the &ompan# in&%rre" in pro+i"ing the ser+i&e.

4. o sa+e the illing reB%est3 &hoose Billing re;uest/

. onfirm the message Do you really want to create the Billing +e;uest ith es.

6. <n the $hange SP9 +epairs)Ser%ice9 &%er%iew s&reen3 &hoose ',!$) :en% ( Edit Display range ll items/

7. Enter the folloing &on"ition to the reso%r&e-relate" illing items.

F. Sele&t the illing item 104003 &hoose ',!$) Menu # Goto Item $onditions3 an"a"" the folloing &on"ition t#pe to the illing item)

CnTy (Con!ition Type) $+ount Co++ent

I$S1 KAmo%ntL S%r&harge %stomer in e.g. F0

* SAP AG Page 44 of




. hoose Back/

10. Repeat steps F to for item 1000.

11. Cn the Sales ta3 mae the folloing entries)


$illing lo& ;ea+e fiel" lan Asol%tel# ne&essar# for illingp%rposes

Cr"er reason o (arrat! =se >e# IR1

12. Sa+e the SP9 +epairs)Ser%ice order . his generates the asis for the illing "o&%ment.

Result

he SP9 +epairs)Ser%ice order generates the illing reB%est.

.1A Creating the ,illing Docu+ent

'se

<n this a&ti+it#3 #o% generate the in+oi&e from the SP9 +epairs)Ser%ice order .

Proce!ure

1. A&&ess the transa&tion &hoosing the folloing na+igational option)


S$P 9CC +enu5ogistics $ustomer Ser%ice Ser%ice Processing$ompletion Billing Document $reate


2. Cn the $reate Billing Document initial s&reen3 maintain the folloing fiel"s)


Document SP9 +epairs)Ser%ice order from thepre+io%s step


4. Cn the De0it Memo !5,# $reate9 &%er%iew o2 Billing Items s&reen3 the items for the ser+i&esare propose". Sa%e the propose" "eit memo. his generates the illing "o&%ment. hen%mer of the illing "o&%ment &reate" is "ispla#e" in the stat%s ar. he &orrespon"inga&&o%nting "o&%ment is &reate" in the a&gro%n".


1. A&&ess the transa&tion &hoosing the folloing na+igational option)

,usiness role $illing A"ministrator

'SAPJ,$PRJ$<;;<,GJS(

,usiness role +enu Sales → Billing → Billing 'orklist

* SAP AG Page 4 of




2. Cn the Billing s&reen3 &hoose the Billing Due 5ist ta or the Billing due 5ist B%er# 'refresh the&%rrent B%er# if ne&essar#(.

@. Enter the rele+ant sear&h &riteria sele&t the &rder-+elated &he&o/. hoose pply .

4. Sele&t the lines ith the sales "o&%ment to ill an" &hoose Billing in Background .

. he s#stem "ispla#s a list of the &reate" illing "o&%ments.

Result

he illing "o&%ment is &reate" an" assigne" to a&&o%nting.

.1A1 "ptional Printing a ,illing Docu+ent

'se

his transa&tion is %se" for printing the $illing Do&%ment .


S$P 9CC +enu 5ogistics→ Sales and Distri0ution→ Billing→ Billing Document→

$hange

Transaction co!e ?02




,usiness role +enu SalesBilling$hange Billing Document

1. <n the Billing document fiel"3 enter the respe&ti+e illing "o&%ment n%mer.

2. Cn the $hange Billing Document s&reen &hoose ',!$) Menu→ # Billing document→

Issue &utput *o.

@. hoose Print .

4. onfirm the print "ialog o/ ith &> .

he "efa%lt settings generate a print-o%t of a $illing Do&%ment. <f #o% prefer to sen"the &ontra&t &onfirmation to the &%stomer +ia e-mail3 ens%re that all reB%irementsliste" in the %i& G%i"e in the &hapters C%to%n" e-mail &onfig%ration an" Printingare eing met an" pro&ee" as "es&rie" elo. <f #o% ant to sit&h from print o%tto sen"ing forms +ia e-mail in general3 &he& the "o&%ment Printing) ormsa"aptation g%i"e."o& for "etails.


S$P 9CC +enu 5ogisticsSales and Distri0utionBillingBilling Document$hange

Transaction co!e ?02




,usiness role +enu SalesBilling$hange Billing Document

* SAP AG Page 46 of




1. <n the Billing document fiel"3 enter the respe&ti+e illing "o&%ment n%mer &hoose Enter .

2. Cn the De0it Memo xxx !5,# $hange9 &%er%iew o2 Billing Items s&reen &hoose ',!$)Menu→ # Goto→ 3eader→ &utput/

@. Cn the De0it Memo xxx!5,# $hange9 &utput s&reen sele&t the line alrea"# &reate" for theprint o%tp%t an" &hoose +epeat output .

4. Cn the ne line3 &hange the Medium for C%tp%t #pe RD00 to ? External send .

. Sele&t the ne line ith o%tp%t t#pe RD00 an" &hoose $ommunication Method .



F. hoose Enter .

. hoose Back !1@#.


11. Cn the $hange Billing Document s&reen &hoose ',!$) Menu→ # Billing document→ Issue &utput *o.

12. hoose Print .

1@. hoose Back !1@#/

Result

he $illing Do&%ment as printe".

6 :ollo=up ProcessesIo% ha+e finishe" all a&ti+ities that are part of the %siness pro&ess "es&rie" in this "o&%ment.

o &omplete f%rther a&ti+ities in this %siness pro&ess3 &omplete the pro&ess steps "es&rie" inone or more of the folloing s&ope items3 %sing the master "ata from this "o&%ment.

$ccounts Receiva0le (167)

'se

<n this a&ti+it# #o% post the in&oming pa#ment.

Proce!ure

omplete all a&ti+ities "es&rie" in the $%siness Pro&ess Do&%mentation of the s&ope item) ccounts +ecei%a0le '17( 'se&tions Post Payments using utomatic Payments Program3 PostIncoming Payment 2rom $ustomer Manually 3 utomatic $learing o2 &pen Items in $ustomer ccounts3 an" Manual $learing o2 &pen Items in $ustomer ccounts( %sing the master "atafrom this "o&%ment.

Perio!=9n! Closing Service "r!ers (1@A) (optional)

'se

* SAP AG Page 47 of






Create a Service 5oti%ication

Transaction co!e (S$P 8'I) <!1

Reversal) $hange a Ser%ice "oti2ication




,usiness role +enu Ser%ice Processing → "oti2ication → General → $hange

Ser%ice "oti2ication

Co++ent Set the s#stem stat%s ,CC ',otifi&ation &omplete"( an"set s#stem stat%s D;; 'Deletion lag(.

Change the Service 5oti%ication


Reversal) $hange a Ser%ice "oti2ication




,usiness role +enu Ser%ice Processing → "oti2ication → General → $hange

Ser%ice "oti2ication

Co++ent Set the s#stem stat%s ,CC ',otifi&ation &omplete"( an"set s#stem stat%s D;; 'Deletion lag(.

Create a Return Delivery ith Re%erence to Sales "r!er

Transaction co!e (S$P 8'I) ?;01,

Reversal) $hange a +eturn Deli%ery with +e2erence to Sales &rder




,usiness role +enu 'arehouse Management → Shipping → &ut0ound

Deli%ery →&rder 1ul2illment 'orklist-P&'5 !3omepage#

Co++ent hoose &ut0ound Deli%ery F Delete.

* SAP AG Page 4 of




Change a Repair "r!er > Starting Repairs

Transaction co!e (S$P 8'I) ?A02

Reversal) $hange a +epair &rder




,usiness role +enu Sales → Sales &rders → Sales &rder Processing →

$hange Sales &rder

Co++ent Sele&t line an" &hoose $hange %tton

Change the Service "r!er

Transaction co!e (S$P 8'I) <!@2Reversal) $hange the Ser%ice &rder

Transaction co!e (S$P 8'I) <!@2

,usiness role Pro"%&tion Planner'SAPJ,$PRJPRCDP;A,,ERJS(

,usiness role +enu Production→ 'orklist

Co++ent Sele&t line an" &hoose $hange order %tton

<f the or"er is not release") set the s#stem stat%s ,:P',ot &omplete"( ith the f%n&tion Do "ot Execute. Afterthat3 set the s#stem stat%s D;; 'Deletion lag(.

<f the or"er is release") set the s#stem stat%s ;SD'lose"( ith the f%n&tion $omplete !Business#/ Afterthat3 set the s#stem stat%s D;; 'Deletion lag(.

Con%ir+ the Materials 'se!

Transaction co!e (S$P 8'I) :$11

Reversal) Goods Mo%ement F $ancel with +e2erence to &rder

Transaction co!e (S$P 8'I) :$11

,usiness role Ser+i&e Emplo#ee'SAPJ,$PRJSER?E:P;CIEEJS(

,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → &ther

Ser%ice cti%ities → Goods Mo%ement

Co++ent he goo"s mo+ement ith referen&e to the or"er is&an&ele".

* SAP AG Page 0 of




Post 8oo!s Issues


Reversal) +e%erse Goods Mo%ement

Transaction co!e (S$P 8'I) ?;0



,usiness role +enu 'arehouse Management → Shipping → &ut0ound

Deli%ery → $ancel Goods Issue 2or Deli%ery "ote

Co++ent Enter the &ut0ound Deli%ery "um0er an" &hooseExecute !17#/

Close the Service "r!er > Technically


Reversal) $ancel the *echnical $ompletion


,usiness role Pro"%&tion Planner

'SAPJ,$PRJPRCDP;A,,ERJS(

,usiness role +enu Production → 'orklist → $hange &rder

Co++ent Sele&t the line an" &hoose the $hange &rder %tton

=se &rder → 1unctions → $omplete → $ancel

technical completion

Create a ,illing Request

Transaction co!e (S$P 8'I) DP0

Reversal) $ancel Billing +e;uest




,usiness role +enu Sales → Sales &rders → Sales &rder Processing→ $hange Sales &rder

Co++ent hange the illing reB%est "o&%ment efore in+oi&ing ifne&essar#.

* SAP AG Page 1 of




Create the ,illing Docu+ent

Transaction co!e (S$P 8'I) ?04

Reversal) $ancel Billing Document

Transaction co!e (S$P 8'I) ?02



,usiness role +enu Sales → Billing → $hange Billing Document

Co++ent Io% &an&el the &%stomer in+oi&e an" posting to thea&&o%nting.

Close the Service "r!er > ,usiness &ie

Transaction co!e (S$P 8'I) <!@2Reversal) $ancel the Business $ompletion




,usiness role +enu $ustomer Ser%ice → Ser%ice Processing → Ser%ice

&rder → $hange &rder

Co++ent =se More → &rder → 1unctions → $omplete → $ancel

0usiness compl/

* SAP AG Page 2 of




?2 S$P 9RP Reports

'se

he folloing tale lists the most freB%entl# %se" reports that help #o% to otain a""itionalinformation on this %siness pro&ess.

Io% &an fin" "etaile" "es&riptions of the in"i+i"%al reports in the folloing $PD"o&%ments3 hi&h pro+i"e a &omprehensi+e &ompilation of all important reports)

• inan&ial A&&o%nting) SP E+P +eports 2or ccounting !,,#

• ;ogisti&s Pro&esses) SP E+P +eports 2or 5ogistics !,,,#

he "es&riptions of some reports that are an in"ispensale part of the pro&ess flo ma# elo&ate" "ire&tl# in the se&tion here the# elong.

Reports

Report title Transaction co!e Co++ent

Ser+i&e ,otifi&ations <! A list of ser+i&e notifi&ations.

Ser+i&e an" :aintenan&eCr"ers

<!@ A printe" list of or"ers.

EB%ipment list <H10 An eB%ipment list ith general "ata an"more information.

ost Anal#sis :<F A list of or"er t#pes &ontains informationao%t the n%mers of %nplanne" an"&omplete or"ers.

Cr"ers) A&t%alPlan?arian&e

SJA;RJF7012@ An o+er+ie of the a&t%al an" plan "ata oninternal or"ers.

;ist) Cr"ers SJA;RJF7012 A list of or"ers # &ontrolling area for aplana&t%al &omparison.

A&t%al ost ;ine <tems forCr"ers

>C$1, ,A

%rrentl#3 some ne reports are not part ofan# stan"ar" %siness roles. <n s%&h &ase3#o% sho%l" &all the reports "ire&tl# in theenter transaction fiel" +ia ,!$.

E/e&%te Report >E@0 A report &on&erning plana&t%al a&ti+ities.

* SAP AG Page @ of




?- 'se! :or+s

'se

<n some of the a&ti+ities of this %siness pro&ess3 forms ere %se". he folloing tale pro+i"es"etails on these forms.

Co++on %or+ na+e :or+ type 'se! inprocessstep

"utputtype

Technical na+e

P:S: orms for All Papers SapS&ript AfterRelease of theSer+i&eCr"er

ShopPaper

I$J:JP:JC::C,

ontra&t Smartor m

CptionalPrinting a%stomer

ontra&t

>C00 I$<,JSDC,

$ill of ;a"ing Smartor m

CptionalPrintingtheRet%rnsDeli+er#Do&%ment

I$;1 I$<,JSD$;D

$ill of ;a"ing Smartor m

CptionalPrintingtheDeli+er#Do&%ment

I$;1 I$<,JSD$;D

Sales <n+oi&e Smartor m

CptionalPrinting a$illingDo&%ment

RD00 I$<,JSD<,?