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Service Strategy Service Design Service Transition Service Operations Continual Service Improvement Strategy management Service portfolio management Financial management Demand management Business relationship management Design coordination Service catalogue management Service level management Availability management Capacity management IT Service continuity m. Information security m. Supplier management Transition planning and support Change management Service asset and configuration management Release and deployment management Service validation and testing Knowledge management Event management Incident management Request management Problem management Access management Service Desk Applicationm Technical m. IT Operations The seven-step improvement process ITIL V3.1 Structure | Péter FEHÉR| http://krpm.wordpress.com

Service ContinualService Strategy Design Transition · Transition Service Operations ContinualService Improvement Strategy management Service portfolio management Financial management

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Page 1: Service ContinualService Strategy Design Transition · Transition Service Operations ContinualService Improvement Strategy management Service portfolio management Financial management

ServiceStrategy

ServiceDesign

ServiceTransition

ServiceOperations

Continual ServiceImprovement

Strategymanagement

Serviceportfolio

management

Financialmanagement

Demandmanagement

Businessrelationshipmanagement

Designcoordination

Servicecatalogue

management

Servicelevelmanagement

Availabilitymanagement

Capacitymanagement

ITServicecontinuitym.

Informationsecuritym.Supplier

management

Transitionplanningand

support

Changemanagement

Serviceassetandconfigurationmanagement

Releaseanddeploymentmanagement

Servicevalidationandtesting

Knowledgemanagement

Eventmanagement

Incidentmanagement

Requestmanagement

Problemmanagement

Accessmanagement

ServiceDesk

Applicationm

Technical m.

ITOperations

Theseven-stepimprovement

process

ITILV3.1Structure|PéterFEHÉR|http://krpm.wordpress.com

Page 2: Service ContinualService Strategy Design Transition · Transition Service Operations ContinualService Improvement Strategy management Service portfolio management Financial management

ServiceStrategy

ServiceDesign

ServiceTransition

ServiceOperations

Continual ServiceImprovement

Strategymanagement

Serviceportfolio

management

Financialmanagement

Demandmanagement

Businessrelationshipmanagement

Designcoordination

Servicecatalogue

management

Servicelevelmanagement

Availabilitymanagement

Capacitymanagement

ITServicecontinuitym.

Informationsecuritym.Supplier

management

Transitionplanningand

support

Changemanagement

Serviceassetandconfigurationmanagement

Releaseanddeploymentmanagement

Servicevalidationandtesting

Knowledgemanagement

Eventmanagement

Incidentmanagement

Requestmanagement

Problemmanagement

Accessmanagement

Theseven-stepimprovement

process

ITILV3.1Structure|PéterFehér| http://krpm.wordpress.com

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