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Service CentresCapabilities Matrix
TucsonHartford
Fort LauderdaleDallas
Wichita
Biggin HillBerlin (LBAS)
Tianjin
Singapore
The world is at your serviceWe work around the clock to keep you flying. Behind the scenes, a worldwide network of technicians and customer services representatives anticipate your every need — wherever, whenever.
Bring your jet homeWhen you arrive at any Bombardier Service Centre around the world, you benefit from the expertise and know-how only the OEM can provide. A network committed to getting you back up and flying faster with quality-driven customer service and comprehensive capabilities.
To schedule your aircraft at a Bombardier Service Centre, please contact a Regional Sales Manager or email: [email protected]
For 24/7 AOG and unscheduled maintenance support, please contact the Customer Response Centre (CRC): North America (toll free) 1-866-JET-1247 (1-866-538-1247) | International +1-514-855-2999
LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS OEM AUTHORIZATIONS
Dallas Service Centre
7336 Aviation PlaceDallas Love Field AirportDallas, TX 75235
+1-469-791-4000
United States
Airframe Heavy BahamasBermudaBrazilCanadaCayman IslandsEASAFAAMexicoSouth Africa
General ElectricHoneywellCollins AerospaceRolls Royce
Avionics HeavyEngine Heavy Interior HeavyPaint LightEngineering OSS
Fort Lauderdale Service Centre
4100 Southwest 11th TerraceFort Lauderdale International AirportFort Lauderdale, FL 33315
+1-954-622-1200
United States
Airframe Heavy ArgentinaArubaBermudaBrazilCanadaCayman IslandsChileEASAFAAMauritius
MexicoVenezuela
General ElectricHoneywellCollins AerospaceRolls Royce
Avionics HeavyEngine HeavyInterior HeavyPaint LightEngineering OSS
Hartford Service Centre
Bldg. 85-173Bradley International AirportWindsor Locks, CT 06096
+1-860-627-9491
United States
Airframe Heavy BermudaCanadaCayman IslandsEASAFAAMexico
General ElectricHoneywellCollins AerospaceRolls Royce
Avionics HeavyEngine HeavyInterior HeavyPaint LightEngineering OSSWheel shop O/HBattery O/H
LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS OEM AUTHORIZATIONS
Tucson Service Centre
1255 East Aero Park Blvd.Tucson, AZ 85756
+1-520-746-5100United States
Airframe Heavy Argentina - MilitaryBermudaCanadaCayman IslandsCAACEASAFAAHong KongIndiaMexico
QatarSouth Africa
General ElectricHoneywellCollins AerospaceRolls Royce
Avionics HeavyEngine HeavyInterior HeavyPaint FullEngineering SupportBattery O/H
Wichita Service Centre
1 Learjet WayWichita, KS 67209
+1-316-946-2287United States
Airframe Heavy ArubaCanadaCayman IslandsEASAFAAMexicoSouth AfricaVenezuela
General ElectricHoneywellCollins AerospaceRolls Royce
Avionics HeavyEngine HeavyInterior HeavyPaint Full1
Engineering SupportWheel shop O/HBattery O/H
Biggin Hill Service Centre
Bldg. 510 Churchill WayLondon Biggin Hill AirportBiggin Hill, UKKent TN16 3BN
+44-2083-531900
Europe
Airframe Heavy2 ArubaBermudaCanadaCayman IslandsEASAFAAIsle of Man3
San Marino3
Turkey3
UAE
General ElectricHoneywellRolls RoyceAvionics Heavy2
Engine Heavy2
Interior Intermediate2
Paint Full2
Engineering Support
Lufthansa Bombardier Aviation Services GmbH
Walter-Rieseler-Strasse 1, Building G3710 12529 Schoenefeld, Berlin, Germany
+49-30-8875-4600Europe
Airframe Heavy ArubaBelarusBermudaCayman IslandsCanadaEASAFAAIsle of ManKazakhstanLybia
QatarRussiaUAE Zambia
Avionics HeavyEngine HeavyInterior HeavyPaint Full Engineering Support
Singapore Service Centre
10 Seletar Aerospace HeightsSeletar Aerospace ParkSingapore 797546
+65-9711-0291
Asia-Pacific
Airframe Heavy ArubaAustraliaBermudaCAACCAASCanadaCayman IslandsEASAFAAGuernsey
Hong KongIndiaIsle of ManMalaysiaPakistanPhilippinesQatarSan MarinoTaiwanUAE
General ElectricHoneywellL3Collins AerospaceRolls RoyceUniversal Avionics
Avionics HeavyEngine HeavyInterior HeavyPaint LightEngineering SupportWheel shop O/HBattery O/H
LEVEL OF SERVICE LEGEND
AIRFRAMELine: Troubleshooting, servicing, minor repairs, routine checks.
Heavy: Full airframe capability including major mods/STCs, structural repairs and full line service.
AVIONICSLine: Troubleshooting and line component replacement.
Heavy: Full on-wing avionics capability including major mods/STCs, plus full line service.
ENGINELine: Troubleshooting, servicing, minor inspections and line component replacement.
Heavy: Engine capabilities include MPI/HSI and full line service.
INTERIORLine: Facility has capability to clean aircraft and perform minor cosmetic repairs.
Light: Facility has capability to repair or re-cover interior liners, seats, side ledges, baggage area and can replace carpet. Also offers full line service.
Intermediate: Same as light with additional capacity to replace laminates and veneers, repair or refinish cabinet surfaces and wood throughout the aircraft. Also offers full line service.
Heavy: Full refurbishment, completion and line service capabilities, including complete reconfiguration of full line service.
PAINTLight: Capability to touch-up, spot-in or sand-paint small parts or aircraft areas.
Full: In addition to light service, facility has capability to chemically strip and repaint the entire aircraft and/or major components of the aircraft.
ENGINEERINGSupport: Facility has engineering on-site to support maintenance and modifications.
DAS: Designated Alteration Station capable of designing, certifying and supporting maintenance and modifications.
WHEEL SHOP / BATTERYO/H: Overhaul capabilities.
1. Light on Challenger 350 aircraft 2. No Learjet 60 or Challenger 850 aircraft capabilities 3. via EASA approval 4. No Learjet or Challenger 300/350 aircraft capabilities 5. Wheel and battery shop in certain locations only
For full details on the capabilities of Bombardier Business Aircraft Service Centres around the world, please visit businessaircraft.bombardier.com
LOCATION REGION SERVICE LEVEL OF SERVICE COUNTRY APPROVALS OEM AUTHORIZATIONS
Tianjin Service Centre
21# Qihang Road, Comprehensive Bonded AreaTianjin Airport Economic Area Tianjin, 300308, P.R. China
+86-22-598-62600
Asia-Pacific
Airframe Heavy4 CAAC
Avionics Line4
Engine Line4
Interior Heavy4
Paint Light4
Line Stations
Linz, Austria Luton, United Kingdom Cannes, Nice & Paris, France Milan Linate and Olbia, Italy Tianjin, China
+43-664-809-95333
Europe & Asia-Pacific
Airframe Line ArubaBermudaCanadaCayman IslandsEASA FAAGuernseyIsle of ManQatar
San Marino
Avionics LineEngine LineWheel shop Tire Change &
NDT only5
Battery O/H5
Mobile Response Team
On call 24/7 to dispatch parts, technical and line maintenance support.
- Access to the worldwide Parts Express network to ensure parts delivery any time, anywhere.
- Fleet of 30 trucks (19 in North America and 11 in Europe)
- Two dedicated MRT aircraft (1 in North America and 1 in Europe)
Bombardier, Exceptional by design, Learjet, Challenger and Global are trademarks of Bombardier Inc. or its subsidiaries. © 2019 Bombardier Inc. All rights reserved. Information in this document is accurate as of April 2019. Printed in Canada 04/19
Exceptional by design
