Servant Leadership, Ms. Kathy 2

8/3/2019 Servant Leadership, Ms. Kathy 2

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Prepared by: Arul RajDilnaGokilaGopinathKrishnakumarSajanVikram


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Who is a servant-leader?

www.greenleaf.org

A servant-leader is any leader who is

focused on identifying and meeting

the needs of others, rather than

trying to acquire power, wealth, and fame for

oneself. Servant-leaders love people, and enjoy

helping them.


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Definitions of Servant:

One who serves, or does services, voluntarily or

on compulsion

Person who exerts himself for the benefit

of another or employer

A person working in the service of another

Servant / Service


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Service

An act of assistance or benefit

An act of helpful activity, help, aid.

work done by one person or group that benefits another

The performance of work or duties for a superior or as

a servant


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What history says?

600 B.C. Lao Tzu:

The greatest leader forgets himself and attends

to the development of others.

375 B.C. Chanakyas Arthashastra:

The [leader] shall consider as good, not whatpleases himself but what pleases his subjects.

www.wikipedia.com


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First Century A.D., Jesus of Nazareth:

But the greatest among you shall be your

servant (Matthew 23:11); The one who is the greatest

among you must become like the youngest, and the

leader like the servant. (Luke 22:26)

1970s Robert K. Greenleaf:

The servant-leader is servant first It beginswith the natural feeling that one wants to serve, to

serve first.

www.wikipedia.com


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ROBERT GREENLEAF (1904-1990)

Worked 38 Years at AT&T, largely in management

training and development

Founded Center for Applied Ethics in 1964

Coined the term Servant-Leader in 1970s

Essays:

The Servant as Leader (1970)

The Institution as Servant (1972)

Trustees as Servants (1972)

Source: www.greenleaf.org


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Adapted from The Servant as Leader:

The servant-leader is servant first It

begins with the natural feeling that one wants

to serve, to serve first. Then conscious choice

brings one to aspire to lead. That person is sharply different from

one who is leader first

Source: www.greenleaf.org


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The Center was renamed as the Robert K. Greenleaf Center

in 1985.

International non-profit organization

Mission

Promotes the awareness, understanding, and practice of

servant leadership by individuals and organizations.

www.greenleaf.org


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Programs of Greenleaf centre

www.greenleaf.org

hosting an Annual Conference and a Leadership Institute for

Educators (LIFE) Conference

Sponsoring a Speakers Bureau

Publishing books and materials on servant leadership

Nurtures colleagues and institutions to share thoughts and ideas

about servant leadership

Helps servant leaders connect in a network of mutual learning.

The Greenleaf Center accomplishes these goals by


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LISTENING EMPATHYHEALING

AWARENESSPERSUASIONCONCEPTUALIZ-

ATIONFORESIGHT

STEWARDSHIP

COMMITMENT

TO THE

GROWTH OF

PEOPLE

BUILDING

COMMUNITY

www.jscnma.com


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Leader-Servant(Characteristic breakout)

www.modernservantleader.com

StewardshipCommitment tothe growth ofpeople

Buildingcommunity

Listening

Empathy

Healing

Awareness

Persuasion

Conceptuali-

zation

Foresight

SERVANT LEADER


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Principles of servant leadership

definedby the Alliance for Servant Leadership

www.indstate.edu/asl/principles.htm

Transformationas a vehicle for personal andinstitutional growth.

Personal growthas a route to better serve others.

Enabling environmentsthat empower and encourage

service. Serviceas a fundamental goals.


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Principles Contd..

Trusting relationshipsas a basic platform for

collaboration and service.

Creating commitmentas a way to collaborativeactivity.

Community buildingas a way to create environments in which

people can trust each other and work together.

Nurturing the spiritas a way to provide joy and fulfillment in

meaningful work.

www.indstate.edu/asl/principles.htm


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Strength

www.12.manage.com

Empowers sub-ordinates and inspires them to

perform.(leaders acts Proactively)

Develops moral responsibilities to the maximum in allhis/her sub-ordinates.

Develops teamwork and relationship building.

Enables members to play a significant role based on their expertise

rather than by their rank.


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Strength contd

See things from others perspective, exhibit

patience and show empathy.

Creates loyalty and inspiration that helps

organization develop and retain human assets.

Involves servants in decision making process and making them

democratic leader.

www.12.manage.com


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Criticism

It leads to unsolved cases of individual goals and

values conflicting with the organizational goals and

values

Causes changes in the operations of the company

Leaders cannot be servants always.

Service is not possible always in the challenging and competitivemarket.

www.12.manage.com


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Examples of Companies that

following Servant leadership


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www.ezinearticles.com

Starbucks coffee

Considers employees as partners.

Friendly and inviting environment

Lead from the heart

Starbucks Experience

Leader Employees Customers


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South west Airlines

www.pegasuscom.com

Commitment to employees

Best customer service, in industry

They call the key to their culture

"The Spirit of LUV.

9/11 incident


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Mens Wearhouse

www.menswarehouse.com

Employees are Customers

Employee to employee, managers to subordinates

Highly supportive

Excellent service within & with the customers of the

organization.


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Application

Equality

Highly motivational

Sense of responsibility Risk taking


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www.greenleaf.org

Book by Robert. K. Greenleaf Servant leadership (1970)

www.12.manage.com

www.indstate.edu

www.menswearhouse.com

www.pegasuscom.com

www.ezinarticles.com

www.jscnma.com

Bibliography
http://www.greenleaf.org/http://www.12.manage.com/http://www.indstate.edu/http://www.menswearhouse.com/http://www.pegasuscom.com/http://www.ezinarticles.com/http://www.ezinarticles.com/http://www.pegasuscom.com/http://www.menswearhouse.com/http://www.indstate.edu/http://www.12.manage.com/http://www.greenleaf.org/


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Questions


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Documents

Servant Leadership, Ms. Kathy 2