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Serious Business: Embracing
Employees Who Suffer from
Invisible (Dis)abilities (Those Who
Are Differently-Abled)
Dr. L. Larry Edmonds (Education/Leadership/Human Communication)
Arizona State University
Why Are We Here Today?
Millions of members of today’s workforce suffer from invisible (dis)abilities, but are often
subjected to verbal abuse and jokes because others do not understand these issues.
Employers and their employees need to better understand how to deal with these
(dis)abilities and how to avoid violations of federal and local laws through proactivity. The
information presented today can be used immediately in the workplace and can lead to
greater sensitivity to the struggles experienced by others who are affected by invisible
(dis)abilities.
Let’s Begin with an
understanding of one key
concept about ALL of us:
Intersectionality
Intersectionality suggests that various forms of
social and cultural identities, such as
socioeconomic status, ethnicity, sexual
orientation, age, religion, (dis)ability and
gender performance, do not exist separately
from one another but are woven together to
create our individual identity…
…because of our different backgrounds and
the identities we embrace, no two of us can
be EXACTLY the same…we are made up of
the INTERSECTIONS of our many cultural
identities and performances
Now, let’s look at (dis)ability…
Common misconceptions
about (dis)abilities
Wheelchairs are only for people with paralysis
(Dis)abled parking spots are only for those with mobility aids
Service animals are only for those who are blind, and those animals must wear a vest
Accessible restroom stalls are only for those with mobility aids
If you aren’t “obviously ill,” you do not have a serious disease
What ARE Invisible (Dis)abilities?
ADHD
Anxiety disorders
Allergies
Arachnoiditis
Asperger Syndrome
Asthma
Autism
Bipolar disorder
Brain injuries
Charcot-Marie-Tooth disease
Chronic fatigue syndrome
Chronic pain
Circadian rhythm sleep disorders
Coeliac/Celiac Disease
Crohn's disease
Depression
What ARE Invisible (Dis)abilities? (cont)
Diabetes
Ehlers Danlos Syndrome
Endometriosis
Epilepsy
Fetal Alcohol Spectrum Disorder (FASD)
Fibromyalgia
Food allergies
Fructose malabsorption
Hereditary Fructose Intolerance
Hyperhidrosis
Hypoglycemia
Inflammatory bowel disease
Interstitial cystitis
Irritable Bowel Syndrome
Lactose Intolerance
Lupus
What ARE Invisible (Dis)abilities? (cont)
Lyme Disease
Major depression
Metabolic syndrome
Migraines
Multiple Sclerosis
Multiple Chemical Sensitivity
Myasthenia Gravis
Narcolepsy
Personality disorders
Primary immunodeficiency
Psychiatric (dis)abilities
Reflex Sympathetic Dystrophy
Repetitive stress injuries
Rheumatoid arthritis
Schnitzler's Syndrome
Schizophrenia
What ARE Invisible (Dis)abilities? (cont)
Scleroderma
Sjogren's syndrome
Temporomandibular joint disorder
Transverse Myelitis
Ulcerative Colitis
AND, sometimes, early stages of
Parkinson’s disease
AND, sometimes, colorblindness
AND, sometimes, a permanent cervical
spine injury
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #1
Invisible Illnesses Aren't Always
The Same Every Day
This isn't an experience that you, as a well
person, need your (dis)abled friend or
employee to explain, either. "The
unpredictability sucks for the patient;
don't put them in a position where they
feel like you need an explanation every
time their situation changes," Dr. Rebecca
Quigg advises. "Accept them for what
they are at the moment, and work with
what you both have." (Bustle)
It Is Important To Them That You
Listen and Believe Them
If they have chosen to tell you what's
happening, that's a privilege, and it's one
you should take advantage of, says Dr.
Quigg. "Sometimes having to keep
explaining is utterly exhausting," she
explains. "It would be amazing to feel as if
someone was really listening- frankly,
even taking notes, so they actually
understand what is going on." If you've
never heard of their condition, go away
and research it to understand it better and
be more aware of their needs. (Bustle)
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #2
They Don't Want To Talk About
It All The Time
(Dis)ability is not necessarily a person's
defining feature. Whether they choose to
talk about themselves as "a disabled
person" or a "person with a disability", and
how much they want you to actually
discuss it with them, is up to them. Just
because they've made the choice to
reveal it to you doesn't mean you need to
keep going on about it. "Sometimes it's
nice to pretend it's not there, and to
ignore it," Dr. Quigg says. (Bustle)
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #3
People With The Same
Condition Are Not The Same
"A lot of chronic conditions have a really
wide range of associated symptoms,
problems and issues," warns Dr. Quigg.
"Just because your first friend has a
particular set of symptoms doesn't mean
your other friend has the same, so don't
tell them airily that you know all about it.
You don't. And definitely don't tell them
that your other friend 'has it worse' or 'has
the serious version.' Just don't." (Bustle)
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #4
Sometimes Your Help Isn't
Really Helpful
Many people with invisible illnesses, she
says, are given a lot of unsolicited advice,
and that doesn't make dealing with it any
easier. Dr. Quigg notes "It's exhausting
being belabored with 'miracle cures', and
in the case of things that require massive
lifestyle changes, it can leave the patient
feeling like a failure for not doing
everything. Give them helpful info, and
then leave them alone to make choices
for themselves." (Bustle)
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #5
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #6
They're Still People, Too
Don't exclude them or leave them out of
the loop unnecessarily. "I wish people
understood that even though I get it, it
hurts to hear that they didn't come to me
for help because I'm often in pain," Dr.
Quigg tells Bustle. "I can't change this, so I
wish people didn't see it as changing who
I am and what I'm good for. It doesn't
make me less able to help, most of the
time. And when I'm not able to help is a
decision I have to make and live with, not
you. You don't get to choose for me."
It's Not Just About The Condition Itself
While you may not be able to fully understand or empathize with the full extent of the pain and difficulty experienced by a person with an invisible (dis)ability, it's important to remember this. "It's not an invisible illness, it's an invisible life," says Dr. Quigg. "An invisible world." And being a part of that world means behaving in a supportive way that doesn't cross boundaries or make anybody feel like an idiot. If you make mistakes, apologize and admit what you did wrong, and you can move forward together. (Bustle)
7 Things to Keep in Mind About People
with Invisible (Dis)abilities - #7
Should a Prospective Employee Disclose?
Pros of Disclosing:
To receive reasonable
accommodations to perform the
essential functions of the job
To establish a positive and open
relationship with the employer
To provide legal protection against
discrimination
Cons of Disclosing:
A person may be viewed as less
capable than others
That person may be treated
differently due to misconceptions
about (dis)abilities
A person cannot take back their
disclosure once their (dis)ability is
known
What is (dis)ability discrimination
or (dis)ability harassment?
Discriminating on the basis of physical or mental (dis)ability in various aspects of employment, including: recruitment, firing, hiring, training, job assignments, promotions, pay, benefits, lay off, leave and all other employment-related activities
Harassing an employee on the basis of his or her (dis)ability
Asking job applicants questions about their past or current medical conditions, or requiring job applicants to take medical exams
Refusing to provide a reasonable accommodation to employees with physical or mental (dis)ability that would allow them to work
Creating or maintaining a workplace that includes substantial physical or psychological barriers to people with (dis)abilities…
Barriers to People with a (Dis)Ability
psychological
physical
Examples of (dis)ability discrimination
Direct: A restaurant allows a family with a child who has cerebral palsy to eat in their outdoor seating area but not in their family dining room
The family with the (dis)abled child is not given the same choices that other families have
Indirect: A local authority, such as a Health Department, produces an information leaflet about its services for residents
In order to save money it does not produce an easy-to-read version of the leaflet.
This would make it more difficult for someone with a learning (dis)ability to access the information and services which could amount to indirect discrimination
Employers and Discrimination (by law)
Job discrimination against people with
(dis)abilities is illegal if practiced by:
private employers
state and local governments
employment agencies
labor organizations or
labor-management committees
The Americans with Disabilities
Amendments Act of 2010
The ADA applies to all employers,
including state and local government
employers, with 15 or more employees
Many states also have laws that make it
illegal to discriminate on the basis of
(dis)ability
Can an Employer Inquire About an
Invisible (Dis)ability?
The ADA prohibits employers from asking questions that are likely to reveal the existence of a (dis)ability before making a job offer (i.e., the pre-offer period). This prohibition covers written questionnaires and inquiries made during interviews, as well as medical examinations. However, such questions and medical examinations are permitted after extending a job offer but before the individual begins work (i.e., the post-offer period).
If a person is applying for a job, an employer cannot ask that person if they are (dis)abled or ask about the nature or severity of the (dis)ability. An employer, however, can ask if that person can perform the duties of the job with or without reasonable accommodation; an example of this is: this job requires the person to stand outside for long hours, or, must be able to lift 20 pounds
An employer can also ask the a person to describe or to demonstrate how, with or without reasonable accommodation, they will perform the duties of the job
So…What CAN People Do When They Are
Differently-abled?
What I CANNOT Do
I am colorblind, so I cannot file
documents that are color-coded
I have Parkinson’s disease, so I
experience episodic involuntary hand
movements and might drop valuable
items to the floor
What I CAN Do!
I am colorblind, but I can certainly read
and edit documents for which color is not
an issue
I have Parkinson’s disease, so I
experience episodic involuntary hand
movements, but I can certainly still teach
online and speak to audiences
What Else CAN People Do Who Are
Differently-abled?
Some Jobs for People That Have
Intellectual (Dis)abilities
Culinary Arts
Photography
Broadcasting Technology
Truck Driving
Heavy Equipment Operation
Veterinary Assistant
Some Jobs for the Visually Impaired
Teaching, Training, and Early
Childhood Education
Paralegal Services
Music Production
What Else CAN People Do Who Are
Differently-abled?
Careers for Those Who Are Deaf or Hearing Impaired
Performing Arts
Drafting
Science
Carpentry
Medical Laboratory Technician
Careers for Those with Psychiatric or Emotional Disorders
Electronics Engineering
Welding
Electrician
Computer Animation
Physical Therapy Assisting
Dental Hygiene
What OTHER Things Can People with Invisible (Dis)abilities Do at YOUR Workplace?
Have a Happy Day!!
Thank you for having me here today and I hope you will be able to have a
greater appreciation for people in the workplace who suffer from (dis)abilities!
Embrace them. They can be wonderful (AND appreciative) assets to your team
when they are appreciated and provided with the accommodations or just the
consideration they may need.
All best!!