Serbia Partner Event Bus Process Optimization

Lexmark Confidential

Document Processes Optimization

Grzegorz Najda CEE Large Accounts Sales ManagerBelgrade 25 th Jan 2012

Lexmark Confidential 2

Lexmark partners with Leading Organisations


Industry Output Issues

Business Issues

Finance Manufacturing Retail

Cost management

Cost Visibility, Control & Reduction

Device Consolidation

Reduce number of devices, improved user capabilities

Security Ensure client confidentiality Avoid mistakes Provide mobility and secure access

Process Optimisation

Compliancy and speed of processing & access to documents

Avoid mistakes, reduce admin cost

Enable more time with customers

Sustainability Output strategy must be coherent and contribute to Sustainability objectives

Colour Colour contributes to documents value, documents are tangible financial product evidence.How to control colour usage & cost?

Provides reporting clarify, communicates strongly internally and externally.How to control colour usage & cost?

Colour communicates offer to customer.How to control colour usage & cost?


What is the Path to Savings?


VIESSMANN | MANUFACTURING

Challenges At a Glance

Major heating and cooling product manufacturing company

Locations: 110+Employees: 7,500Revenue: 1,2 Billion € 2005Lexmark Installed Base: +1.000 units

• Reduce cost in stores while keeping the quality of service

• Gather all print services within one contract• Device consolidation

Results• Over 20% reduction of total output costs• Standardized printing platform• Strong reduction of paper waste

Services / Solutions Implemented• Asset Lifecycle Management & Reporting• Proactive Consumables Management• Secure Release Here with Badge Reader

Why Lexmark?• Ability to co-ordinate global rollout in 9 EMEA countries • Best in class solution for Security & Tracking• Solutions & Services delivered direct by Lexmark

“The ‘printer’ doesn’t exist for us anymore. Lexmark has put together a functional entity for us consisting of a scanner, a monochrome printer, a colour printer and a card reader.”

Albert Mohnen Client Services


Optimized Deployment


Gaining control and visibility

• Recycling bins loaded with unread documents

• Confidential documents in public

• Unclaimed documents

• Unauthorized users printing/copying

• Non-work related printing

• Underutilized desktop printers consuming energy

• Mobile employees struggling to print

• Limited visibility to output activity


Lexmark Print Release Solution

An Output Management Solution for:

• Print reduction

• Confidentiality

• Mobility

• Activity tracking/reporting

• Device consolidation

• Redundancy – Print anywhere availability


Print Jobs Held on the Server

PIN, LDAP

BADGE

Device is:

- Busy or Down

- User wants to collect the document on another device

Print

Jobs

User’s Print Jobs

User’s Print Jobs

Print

Jobs

User Authenticates

Print Release example architecture


FRENCH RETAIL | RETAIL

Why Lexmark?

�Understood the business unit’s objective�Lexmark’s creativity to identify and build a solution

�Experience to provide managed service in distributed environment

At a Glance

Major retail company

Locations: + 120

Employees: +50,000

Revenue: 14,9 Billions €

Lexmark Installed Base: +2300 units

Results

� Improved customer satisfaction

� Improved staff productivity

Products / Solutions implemented

� A4 small footprint required at service desk� Intuitive workflow solution non IT trained staff

� Managed services

Challenges

� Process after sales requests efficiently� Lack of space at service desk

� Non IT trained staff


Retail Industry ShowcaseGoods Return Process













Retail Industry ShowcaseHR Process












German Private & Retail Bank | FINANCE

Why Lexmark?•Deep knowledge of customer requirements•Flexibility of adoption to different system requirements•Fastest time to realize solution

At a Glance

One of the largest German private bank, independent member of a major Italian financial group

Locations: 631 Branches

Employees: 23 000Net Profit : 2050 Mio € in 2007Lexmark Installed Base: + 10.000 Devices

Results• Faster process of loan application• Minimize error rate• Reduction of administrative time and increase of staff

productivity

Products / Solutions implemented

• Document Capture Solution • Capture at any steps of the Business Process• Using Lexmark Imaging Toolkit ( LIT)

Challenges• Integrate Scan Process into new Loan Application• Optimize existing MFP devices

• Solution Compatible with different operating systems


Significant Interest in Distributed Capture

•Desire to eliminate manual routing and handling of documents

– Cost of transporting documents

– Lengthy cycle times

•Traditional methods of moving paper deemed less secure

– Fax, courier, mail

•Paper drives cost and inefficiencies – branch and operation centers

– Manual filing and retrieval

– Lost and misfiled documents

– Redundant copies

– Manual audit tracking

Business Optimization


Leveraging Technology to Check Scanned Documents


Tools of Success

Complete

Proven Most Awarded

Resources


Lexmark’s Approach

38

Optimize your device architecture

Streamline your workflow processes

Implement efficient practices

Improve your daily device management

10%-20% 20%-30% 30%+

Sav

ings

and

pro

duct

ivity

1

2

4

3

FleetOptimization

Proactive Management

Business Optimization


Business Applications where Lexmark has developed so lutions

Finance Manufacturing Retail

Branch Operations•New account forms• Signatures cards• Disclosures• Credit/loan applications• Customer supplied docs• Account maintenance forms• Brokerage applications• HR documents• Claims• Expense reimbursement• Invoices

Back Office•Contract Management•Regulatory Compliance•Purchase Order Management•Legal Contracts

Production•Service Work Orders•Efficient Reverse Logistics•RFID Labelling and Documentation•Machine Inspections/Certifications

Compliance•Inspection•Training•Access to Data•Durability

SignageBack Office Report Printing

Customer Facing Applications•In store credit applications•Retail Finance Agreements•Customer feedback forms•After sales process•Store Card application•Customer invoice retention

Supply Chain Management•Proof of delivery notes•Delivery discrepancies reports•Direct Delivery invoices

Employee records•Staff applications•Health & safety reports


Next Steps

Let’s talk business…

Lexmark Confidential