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2014 RVDA CONVENTION OFFERS SERVICE TRAINING PAGE 13
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Service Training at RVDA’s Convention Page 16
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Sept/Oct 2014
Page 16
DEPARTMENTS
3 From the Editor
4 Board of Directors
25 Recalls
27 Contributors
September/October 2013
New Products
15 Adapters, Tire Pressure Monitoring, More
16 The 2014 RV Dealers Convention/Expo Offers Educational Opportunities for Every Department
Certification Page 28
Convention/Expo
Training
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Furnaces
Batteries
5 Furnace Troubleshooting
10 A Simplified Approach to Replacing Batteries
13 Training Sources for Continuing Education Units
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FROM THE EDITOR With temperatures starting to fall now, RVers are going to be having a moment of truth—when they turn on their thermostats, will heat come blowing out or…not? Furnace problems can run the gamut from the complex to the simple. Is it a voltage problem, or is it a mouse nest in the blower? You’ll find a detailed guide to furnace troubleshooting in this issue that covers the entire system, starting with the thermostat and working through the other components. RV Technician thanks writer Greg Wischmeyer for this story and the accompanying photos. Next up is a story from Steve Savage describing a simple approach to replacing batteries in a battery bank. Replacing one or two batteries might not be a big deal, but when you’re dealing with six, things can get dicey. Savage says he’s seen his share of terminals melted on batteries when the
connections were incorrect. Try his method for keeping track of what goes where and see if it saves you time and headaches. If you’re a certified technician, you’ve put in the hard work and long hours to attain that status – don’t risk losing it. Be sure you get the continuing education credits needed for recertification. There are more training sources out there then you might think. RVDA Service Consultant Tony Yerman has started a list of offerings that qualify for CEUs and will update it periodically. Finally, RVDA’s convention is also a source of training and CEUs. Check the special convention section for what’s available. The convention is Nov. 10-14 in Las Vegas. Mary Anne Shreve Editor [email protected] (703) 591-7130 x117
Troubleshooting Furnaces, Replacing Batteries, and More
R RV Technician Advisory Group
Page 3
Randy Biles, Pikes Peak Traveland Inc. Tom Fribley, Fribley Technical Services Inc.
Ellen Kietzmann, Blue Ox Gary Motley, Motley RV Repair
Steve Savage, Mobility RV Service Tony Yerman, RVDA Service Consultant
Sept/Oct 2014
THE MIKE MOLINO RV LEARNING CENTER BOARD OF DIRECTORS
Chairman Jeff Pastore Hartville RV Center Inc. Hartville, OH (330) 877-3500 [email protected]
Vice Chairman Dan Pearson PleasureLand RV Center Inc. St. Cloud, MN (320) 251-7588 [email protected]
Secretary/Treasurer Bill Koster Protective St. Louis, MO (636) 536-5704 [email protected]
President Phil Ingrassia, CAE RVDA Fairfax, VA (703) 591-7130 [email protected]
Director
Mick Ferkey Greeneway Inc. (Route 66 Dealer) Wisconsin Rapids, WI (715) 325-5170 [email protected]
Director Darrel Friesen All Seasons RV Center Yuba City, CA (530) 671-9070 [email protected]
Director Eleonore Hamm RVDA of Canada Richmond, BC (604) 204-0559 [email protected] Director Andy Heck Alpin Haus Amsterdam, NY (518) 842-5900 [email protected] Director Jeff Hirsch Campers Inn of Kingston Kingston, NH (603) 642-5555 [email protected] Director Rick Horsey Parkview RV Center Smyrna, DE (302) 653-6619 [email protected] Director Newt Kindlund Kindlund Investments Winter Park, FL (407) 628-4211 [email protected] Director John McCluskey Florida Outdoors RV Center Stuart, FL (772) 288-2221 [email protected]
Director Matthew Miller Newmar Corporation Nappanee, IN (574) 773-2381 [email protected] Director Russ Patton Byerly RV Center 295 East 5th St. Eureka, MO (636) 938-2000 [email protected]
Director Steve Plemmons Bill Plemmons RV World Rural Hall, NC (336) 377-2213 [email protected] Director Tom Stinnett Tom Stinnett RV Freedom Center Clarksville, IN (812) 282-7718 [email protected] Director Tim Wegge Burlington RV Superstore Sturtevant, WI (262) 321-2500 Director Brian Wilkins Wilkins R.V. Inc. Bath, NY (607) 776-3103 [email protected]
The Mike Molino RV Learning Center Staff
Phil Ingrassia, CAE RVDA Education Foundation President
Ronnie Hepp, CAE Vice President for Administration
Karin Van Duyse Chief, RV Learning Center
Mary Anne Shreve Editor
Chuck Boyd Dealer Services Manager
Page 4
Hank Fortune Director of Finance Jeff Kurowski Director of Industry Relations Isabel McGrath Technician Certification Registrar Julie Anna Newhouse Marketing Manager Brett Richardson, Esq., CAE Director of Legal & Regulatory Affairs
Julianne Ryder Marketing Communications Specialist Liz Fleming Education Coordinator Tony Yerman RV Service Consultant Trish Williams Accounting Clerk
RVers expect heat to come blowing out when the thermostat is turned on. It doesn’t always turn out that way! This article covers key furnace component requirements. With all components operating, the furnace will run as a complete system. While a short article can’t include all furnace models and faults, this article will help technicians understand the individual components’ relationship within the furnace system. What is power in RV terms? It’s the available voltage and amperage to operate the electrical systems. Demands on the RV’s electrical system include the furnace.
Without backing up the electrical system past the 12-volt circuit breaker, voltage needs to be between 10.5 VDC and 13.5 VDC. Improper voltage can cause ignition problems as well as blower speeds that are too fast or too slow. Next, the thermostat needs to be checked out. Many thermostats last for years but some don’t. Thermostats need to have voltage in and voltage out verified.
Some thermostats also send power to the AC unit. The contact points and heat anticipator strip may need to be cleaned. (I once removed a dead lady bug from between a set of AC relay points that had shut down the AC on a 105-degree day). Many thermostats draw 1.0 amp, and this can be checked with a VOM.
Furnaces
Trouble Shooting Furnace Components By Greg Wischmeyer
Voltage at thermostat
Voltage at fuse
Page 5 (continued on next page)
All systems go up to this point? Time to check the TDR (time delay relay). The TDR should have constant voltage to the (+) terminal and a good ground from the (-) terminal. The TDR needs to receive signal voltage from the thermostat to operate as the relay that it is. A TDR is a normally open relay and needs to close when activated. Without the TDR closing, no VDC will be present at the motor or blower terminal. Additionally, the TDR will remain closed for 45-90 seconds after the 12 VDC from the thermostat ceases. This will allow for the blower to cool the combustion chamber. (The 14 volts shown on the VOM are coming from a separate converter used on my bench testing.)
The blower is the lungs of the furnace. The furnace blower motor is dual purpose--one side draws combustion air in, while the other side provides circulation. Ensure proper voltage to the blower and ensure a good ground. Checking the blower will indicate if the motor itself is in good condition. There may be restrictions on the rotation of the motor shaft. Restrictions could include dirt, lint, hair, nests or restrictions on the blower wheels.
Blower motor VDC terminal
Mouse nest restricting blower wheel
(continued on next page)
Thermostat contact points and heat anticipator
VDC into circuit board and TDR
Page 6
Safety components include limit switches and sail switches. Limit switches are normally closed and heat activated to shut the gas flow down. The limit switch should not be checked by using a heat source like a BBQ lighter. Too much heat can change the value of the limit switch. Check it with the VOM, and if it shows continuity, it’s good.
The sail switch ensures that there is proper air flow from the blower before “closing” and sending 12VDC for ignition. Sail switches can malfunction because of blocked return air grills, blocked or restricted ducts and registers, dirt on the sail switch paddle (weighing it down), and or a bent paddle.
Fan control circuit boards or ignition circuit boards often can be checked by module board field testers that facilitate trouble shooting of the “boards.” Most larger shops will have these units. Fuel is also needed for an RV furnace. On an RV furnace, the electrical system controls the propane entering the system through the fuel solenoid. Starting after 1985 models, dual solenoid valves were used. These are also called redundant valves. The dual valve gives extra protection against propane leaking past the valve seals. Of particular importance on the dual valves is the (+) and (-) connections. The fuel solenoids should draw about 30-50 ohms through their coils.
At the electrode, electricity meets fuel. The electrode needs to be checked for a cracked ceramic insulator. This could allow a short. The electrode will also have a remote or built-in flame sensor sending a milli-amp signal to keep the furnace running.
Limit switch with VOM showing continuity
Gas solenoid showing 42 Ohms
Sail switch “closed” showing continuity
Page 7
(continued on next page)
None of the above trouble shooting steps mean anything if there’s not enough propane at the proper pressure. A low pressure check needs to be performed if inadequate propane is suspected. Also, adequate pressure may exist but the supply may be diminished due to a defective propane regulator or restricted propane piping. Check copper tubing, rubber LP hoses and black pipe. Is there a blockage in the furnace fuel orifice?
Electrode gap
Electrode insulator
Fuel burner assembly with orifice
Pressure drop test
Propane pressure test
Page 8 (continued on next page)
I hope this article will help the newer technician “break down” the furnace components for trouble shooting purposes. I always grin when the simplest thing can bring everything else to a grinding halt. Remember the lady bug! I would like to thank Leo Akins from Forest
River for his equipment support and Mike Williams from Atwood Mobile Products for his technical support. Gregory Wischmeyer is an RVIA Codes & Standards Inspector and a certified RV service technician.
Page 9
When it’s time to replace the batteries in a battery bank, there are two things that can get tricky -- the batteries are hard to reach, or there are a number of them. The first task is to ensure the cables maintain the correct polarity. In other words, to make sure the positive ends of the cables go back on the positive terminals and the negatives on the negative terminals. The second task is making sure the cables are connected to the correct battery. Why are these steps important? If you’ve been a tech for a while, you’ve seen your share of terminals melted on batteries when connections were incorrect. I just completed work on a system in which the inverter went to heaven when things weren’t put back on the way they came off. It might not be a big deal if you’re dealing with a travel trailer or fifth wheel with only one or two batteries. And at first glance, it seems like it shouldn’t be difficult, but start disconnecting six 6-volt batteries in series/parallel connections do-si-doing with an inverter/solar system or in a coach where it’s tough to even see the battery terminals and things can get stressful. Having recently worked on a coach where the tech lost track of what went where, and then on a couple of rigs where the terminals had been blown completely off the batteries
when connections went awry, I got to thinking that there must be a better way.
In the past, I’ve tried labeling and using colored wire tape but often found it didn’t want to stay put, wasn’t always easy to get on, and sometimes was hard to read. Snapping a picture with a smart phone can be helpful, but it’s not always possible to get the phone in the best position. With a job on deck done by a do-it-yourselfer with six batteries mounted in two separate compartments, I thought there must be an easier way to label the battery cables without first removing any of them from the terminals. It had to be so simple that even a tired tech could do it, and it had to be foolproof. Here’s what I came up with. Step 1 Unplug the shoreline and pull the fuse feeding the inverter or converter, if there is one. You can also throw the
Batteries
A Simplified Approach to Replacing the Batteries in a Battery Bank
By Steve Savage
Page 10
disconnect, if there is one. This step protects everything upstream from anything you do downstream. Step 2 Draw a simple sketch of the battery layout and the terminal orientation so the new batteries can be installed in the same position with the terminals oriented the same way. This is just boxes with a + or - showing terminal orientation. Step 3 Assign each battery a color that corresponds to one of the colored wire ties you have in your possession. For example, with a four battery system, one battery could be green, one blue, one orange, and one yellow. There are dozens of different colored wire ties available online, but you can get enough colors to handle a four-battery bank at any Advance Auto in a set for under $10. Step 4 Put a red wire tie on the terminal end of each cable connected to a positive terminal. Next, put a white wire tie on the terminal end of each cable that’s connected to a negative terminal. This step insures that when it all goes back together, polarity is maintained. (See photo on next page.) Step 5 Just up from the wire ties that denote positive and negative terminals, put a colored wire tie that matches the color you assigned to that battery. For example, a cable connected to the positive terminal on the “green” battery would have a red wire tie on the very end and a green wire tie next to it. The end of each cable would have two wire ties, one noting positive or negative and one noting which battery it connects to. This step insures that not only is polarity maintained, but the cable connects to the correct battery.
Once these steps are done--none of which require you to disconnect any cables--you can remove cables with impunity since, as long as you put the new batteries back in the same position as the old, there is no way to mistake what goes where with the new connections. I usually put electrical tape on the cable end as I remove it to avoid making it look like I’m arc welding, if the end is still connected to another battery. Once I have the new batteries in place, when I reattach the cables, I don’t cut the wire ties back until I have tightened the cable to the terminal. That makes it easy to not forget whether I have tightened a cable down onto the terminal. (See photo on next page.) Once tightened, I cut the tie back to the fastening clip but leave the wire tie in place. I leave my simple schematic with the customer along with a brief explanation so the next time battery replacement rolls around, it should take even less time. The wire ties stay in place much better than wire tape, they require much less time than labeling, and they’re simpler than trying to follow a picture taken with a smart phone. I have found matching cables and batteries according to wire tie color completely removes the age-old worry of what-goes-where when replacing multiple batteries in a battery bank. Now the only tough part of the job is lifting those new batteries into place! Steve Savage is a master certified technician and a member of the RV Technician Advisory Board. He can be contacted at [email protected].
(continued on next page.)
Page 11
Page 12
Airxcel (Air conditioner) Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: [email protected] Atwood Mobile Products (Furnace, water heater, range, cooktop) Class: New Product Overview #CEUs: 1 Category: Parts, svc. writer, svc. mgr. Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: [email protected] Class: New Product Training #CEUs: 4 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: see above Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14
Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: [email protected] Bunzer Consulting Class: Troubleshooting #CEUs: 2 Category: Svc. writer, svc. mgr., technician Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: 703-620-6003 x367 Email: [email protected] Dometic Technical Education Training (Air conditioner, awning, refrigerator) Class: Product Training #CEUs: 16 Category: Parts, svc. writer, svc. mgr., technician Place: Ottawa, ON Dates: 11/20/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: [email protected] Class: Tech training #CEUs: 16 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: [email protected]
Training
Training Sources for Continuing Education Units By Tony Yerman
Earning certification as an RV professional is a major career accomplishment. Make sure you retain your certification by getting the necessary continuing education credits. Here are some available sources of training.
Page 13
HWH Corp (Hydraulics, leveling systems, slide out room mechanism) Class: Technical School #CEUs: Multiple Classes and CEUs as listed on website Category: Technician Place: Online Dates: Ongoing Contact: (563) 724-3396 or (800) 321-3494 Website: http://www.hwhcorp.com/onlineschool.html King Satellite Antennas Watch the RV Training Calendar for upcoming dates. http://www.rvtrainingcalendar.com/cal_list.cfm?TrainCat_ID=5 Category: Parts, svc. writer, svc. mgr., technician Lippert Components Inc. (Strap Tek Hitch, 2000 Bedlift, Linc Pad, Wastemaster) Class: New Product Overview #CEUs: 1 Category: Parts, svc. writer, svc. mgr. Place: Louisville, KY at RVIA Show Dates: 12/3/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: [email protected] Class: New Product Training #CEUs: 4 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: see above Class: Tech Training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: [email protected] Marshall Excelsior LP Gas Watch the RV Training Calendar for upcoming dates.
http://www.rvtrainingcalendar.com/cal_list.cfm?TrainCat_ID=5 Category: Parts, Svc. writer, svc. mgr., technician On Line Training, RVDA/RVIA (Complete Career Ladder Training) Class: Technical School #CEUs: Multiple Classes and CEUs as listed on website Category: Technician Place: Online Dates: Ongoing Contact: Phone: (703) 591-7130 Website: http://www.rvtechnician.com/Public/Home/Public/Default.aspx?hkey=52c40833-cc9e-45b4-8eed-62c241bb2ca3 Suburban (Furnace, water heater) Class: Tech training #CEUs: 8 Category: Technician Place: Hiawatha, IA at Midwest Service Tech Training Dates: 12/8/14 Contact: J. Ketelsen at Ketelsen RV Phone: (319) 377 – 8244 Email: [email protected] Thetford/ Norcold (Sanitary, refrigerator) Class: New Product Training #CEUs: 3 Category: Technician Place: Louisville, KY at RVIA Show Dates: 12/4/14 Contact: Maria Wathen, RVIA Phone: (703) 620-6003 x367 Email: [email protected] Tom Manning and Associates Representatives for King, Marshall Excelsior, Safety Alert, and Pullright. Offer onsite training. Category: Parts, svc. writer, svc. mgr., technician Contact: Steve Stewart Phone: (801) 389-9112 Email: [email protected] If you have questions, please contact Tony Yerman, RVDA’s service consultant, at [email protected].
Page 14
Adapter Connects RVs to Generators with Safety and Ease
Power often is unavailable while RVers are on the road, and they're forced to use generator power. Conntek's newest Ergo Grip Adapter makes connecting an RV or travel trailer to a portable generator easy and safe. It features a NEMA L5-30P to NEMA TT-30R configuration and is rated for 30A, 125V outlets with a maximum wattage of 3,750W. Injection molded for durability, the Ergo Grip RV Generator Adapter is impact-resistant and withstands harsh weather conditions. With its bright yellow STW jacket, it won't get lost among other cords. The connector features an ergonomic grip that makes it easy to grasp when plugging and unplugging. The connector includes a built-in LED power indicator that glows bright blue to show that a power connection has been safely made. This pigtail is UL and C-UL listed and features a limited 5-year warranty. Visit www.conntek.com.
RV Tire Pressure Monitoring System Featured on Tredit Tires
Tredit Tire & Wheel Company now has tires featuring
Lippert Components' Tire Linc™ tire pressure monitoring system (TPMS). Tire Linc was specifically engineered for RVs, unlike systems "borrowed" from auto applications. It’s an electronic system that monitors air pressure and temperature inside the tires, reporting real-time info to drivers via a gauge. It warns if pressure or temperature fluctuates rapidly, indicating possibly dangerous tire conditions. Tire Linc can be synchronized before or after an OEM has installed tires, while other systems must be tracked and kept grouped with their respective tires during production.
Water Spots Are Gone With Glass Polishing Pads Spotted windshields have reduced visibility when oncoming headlights hit them. Shurhold Industries' Magic Wool Polisher Pad and Hand Pad, made of ultra-fine bronze metallic wool, remove water blemishes when used with Shurhold's Buff
Magic. The hand pads are great for restoring and maintaining
wood, metal and glass surfaces. They can also be used to remove rust and oxidation and can even be used to clean clean solar panels. Visit www.shurhold.com/rv.
New Products
Page 15
etter timing, a newlocation, and freshnew workshops arespurring early
commitments and registra-tions for the 2014 RVDealers InternationalConvention/Expo, themed
“Passport to Excellence:Education and Training.”RV dealers, manufacturers,suppliers, and educatorswill all convene at Bally’son the Las Vegas Strip fromNov. 10-14 to participate inthe largest event of itskind for RV retailers.
Excitement about the newvenue was immediately evidentwhen RVDA announced at lastfall’s convention that the eventwould be moving to Bally’s. Aptlydescribed as “the center of the
action,” Bally’s is at the heart ofthe famed Las Vegas Strip,surrounded by the most iconiccasino properties, bright lights, andstreet attractions that characterizeLas Vegas. Convention registrantswill have easy access to all thenightlife the city has to offer.
And by moving the conventionto November – a full month laterthan usual – dealers will be able tobring more employees along fortraining and education.
“November is better for ourdealers and will allow greaterparticipation by more people,” saysRVDA Convention/Expo CommitteeChairman John McCluskey of FloridaOutdoors. “Employee developmentopportunities will be expanded, andwe’re aiming for maximum flexibilityso dealers can plan their schedulesto include the convention.”
The Vendor Training +Plusprogram will be back – andtripled in size – after its successfuldebut last year. These informativetraining sessions by industrysuppliers and vendors will takeplace Monday and Tuesday.Education workshops from Tuesdaythrough Friday will target the hot-button issues that affect everydealership department. Some willbe repeated so that participantswon’t have to choose between onemust-hear workshop and another.In addition, workshops will beshorter to keep presentationssuper-targeted and engaging.
The convention’s expo hall willbe filled to capacity with the RVindustry’s top manufacturers andsuppliers of products and services.Exhibit space is selling faster thanat any time since before the reces-sion, reflecting the industry’srenewed optimism and the keeninterest in RVDA’s annual event.
Adding to the excitementsurrounding this year’s conventionis the return of the RVBusinessTop 50 Dealer Awards programafter a 3-year hiatus. RVmanufacturers nominated their bestdealers, and the honorees will berecognized at a reception open toall badge-wearing conventionattendees on the evening ofWednesday, Nov. 12. These 50individuals were selected by anindependent panel, based on theircommitment to consumer care,business acumen, civic involvement,and general professionalism.
PASSPORT TO EXCELLENCENew location, new time, new level of excitement overthis year’s RV Dealers International Convention/ExpoBy RVDA staff
S P E C I A L C O N V E N T I O N P R E V I E W
Adding to the excite-ment surrounding thisyear’s convention is thereturn of the RVBusinessTop 50 Dealer Awardsafter a 3-year hiatus.
B
AG E N DA -AT- A - G L A N C E *
Sunday, November 9
11:30 a.m. RVDA of Alberta Golf Tournament
Monday, November 10
8:00 a.m. - 12:00 p.m. RVDA of Alberta Board of Directors breakfast &meeting
9:00 a.m. - 5:30 p.m. Registration desk open11:30 a.m. - 2:30 p.m. RVDA of America Board of Delegates lunch &
meeting12:00 noon - 5:00 p.m. RVDA of Canada Board of Directors lunch &
meeting2:45 p.m. - 3:45 p.m. Vendor Training +Plus session2:45 p.m. - 3:45 p.m. KZ RV Partners in Progress meeting 4:00 p.m. - 5:30 p.m. Society for Certified RV Professionals
reception with Michael Rees, “Making anImpact: Customer Satisfaction in FixedOperations,” sponsored by Protective AssetProtection
Tuesday, November 11
7:00 a.m. - 7:00 p.m. Registration desk open8:15 a.m. - 9:15 a.m. Crossroads Partners in Progress meeting9:30 a.m. - 1:00 p.m. Vendor Training +Plus sessions9:30 a.m. - 10:30 a.m. Jayco Partners in Progress meeting10:45 a.m. - 11:45 a.m. EverGreen/Skyline Partners in Progress meeting12:00 noon - 1:00 p.m. Winnebago Partners in Progress meeting1:15 p.m. - 2:15 p.m. Concurrent workshops2:30 p.m. - 4:00 p.m. Opening General Session with Doug Lipp,
“Even Monkeys Fall from Trees: Learnfrom Mistakes and Embrace Change”
4:00 p.m. - 7:00 p.m. Expo opens with reception in both halls7:00 p.m. - 8:30 p.m. RVDA of Canada reception
Wednesday, November 12
7:00 a.m. - 7:30 p.m. Registration desk open7:30 a.m. Early bird continental breakfast sponsored by
TCF Inventory Finance9:00 a.m. - 10:00 a.m. Concurrent workshops10:15 a.m. -11:15 a.m. Prime Time Partners in Progress meeting10:15 a.m. -11:15 a.m. Concurrent workshops11:00 a.m. - 3:00 p.m. Expo Open with Lunch2:00 p.m. - 4:15 p.m. Concurrent workshops4:15 p.m. - 5:30 p.m. Young RV Executives reception sponsored by
Coach-Net5:30 p.m. - 7:30 p.m. RV Business Top 50 Awards reception
Thursday, November 13
7:00 a.m. - 5:00 p.m. Registration desk open7:30 a.m. Early bird continental breakfast9:00 a.m. - 10:00 a.m. Concurrent workshops10:00 a.m. - 1:00 p.m. Expo Open with Lunch10:15 a.m. -11:15 a.m. Concurrent workshops1:00 p.m. - 2:00 p.m. RVDA of America Annual Meeting1:00 p.m. - 2:00 p.m. RVDA of Canada Annual Meeting1:00 p.m. - 2:00 p.m. Workshop for parts & service personnel2:15 p.m. - 3:15 p.m. Concurrent workshops3:30 p.m. - 4:30 p.m. Concurrent workshops5:30 p.m. - 7:00 p.m. Skyview Sunset Social (included with
registration)
Friday, November 14
7:30 a.m. Early bird continental breakfast8:00 a.m. - 9:00 a.m. Compliance workshop: The Current Legal
Landscape and how it Applies to You9:15 a.m. - 10:15 a.m. Compliance workshop: Understanding
Compliance Issues & Solutions with Back-EndProducts
* Subject to change
RVDA’s Partners in Progresscommittees will also meet towork on important dealer-manufacturer issues, but themeetings will be spread moreevenly throughout the week toease dealers’ schedules. Resultsfrom the association’s annualDealer Satisfaction Survey(DSI) will be available fordiscussion duringthese meetings. Six PIPsessions have beenscheduled to date.Check www.rvda.orgfor details.
If you’ve evervisited a Disneytheme park andadmired howthe alwayscheerful staffers
keep things running seamlessly,you can thank Doug Lipp, thisyear’s keynote speaker. Lipp –an RV owner himself – headedthe training team at Disneycorporate headquarters in the‘80s and is an internationallyrecognized expert on customerservice, change, and globalcompetitiveness.
In his presentation,“Even Monkeys Fall fromTrees: Learn from Mistakesand Embrace Change,” he’ll
reveal how eventopnotch compa-nies like Disneyneed to constantlyreassess them-selves and adaptto changingmarkets.
Of course, Lipp won’t be the only newface at the 2014 convention/expo. Amongthe many first-timeworkshop presentersare Don Tipton andBob Clements. Tiptonis a fixed-opsconsultant whoseexpertise spans everyaspect of the business,from undercoatingvehicles to managing multilocation companies. His business,DTC Retail Consulting, assessesservice and parts departmentsand body shops, identifying bothproblems and untapped profit
sources. He’ll present “What ServiceMeasurables Really Mean” and
“Signature RV Service.”According to Clements,
approximately 15 percent of allsalespeople make 70 percent ofthe sales. In his book, “TheEight Great Sales Secrets in the
World,” he discussesthe skills those topsellers have masteredand the secrets totheir success. Hiscompany, Bob ClementsInternational Inc., offersonsite dealership develop-ment programs aimed at
improving the efficiency of service andparts departments. Clements will alsopresent “Creating a High PerformanceParts Department” and “Turn YourService Department into a CashMachine” on Thursday, November 13.
There will also be tracks fordealers, GMs, and managers in sales,service, parts, and rental operations.
Recognizing that training andeducation are important for alldealership staff members, RVDAhas expanded the education
program to include sessions for young exec-utives and a new track that focuses ondigital marketing and social media. CheckRVDA’s convention website,www.rvda.org/convention, frequentlyfor regular updates on workshop titles. Youcan also register online, view the exhibitorlist, download the convention app, andmuch more. n
Partners in Progress BrandCommittee MeetingsBrand committee meetings are confidential –only dealers who sell new rolling stock from amanufacturer can attend that manufacturer’ssession. Ratings from the annual DealerSatisfaction Index (DSI) survey will be reviewedduring brand committee meetings. Dealers willmeet first without company executives so theycan formulate questions. More brand committeemeetings will be added as schedules areconfirmed, so check the convention page onwww.rvda.org frequently.
MONDAY, NOVEMBER 10KZ 2:45 - 3:45 p.m.
TUESDAY, NOVEMBER 11CrossRoads 8:15 - 9:15 a.m.Jayco 9:30 - 10:30 a.m.EverGreen/Skyline 10:45 - 11:45 a.m.Winnebago 12:00 - 1:00 p.m.
WEDNESDAY, NOVEMBER 12Prime Time 10:15 - 11:15 a.m.
To register for the 2014 convention,reserve hotel rooms, check workshop
subjects and times, exhibit, andmore, visit our new website –
www.rvda.org/convention. Newupdates are posted continuously,
so check often!
DonTipton
BobClements
• More than 9 casual-to-sophisticatedrestaurants, bars, and eateriesoffering American, Asian, andSouthwestern cuisine
• Bally’s Spa – 13,000 square feet of“Ahhhh” with massages, facials,body scrubs and wraps, wet and drysaunas, hot tubs, and a state-of-the-art fitness center
• Bally’s Salon – color, cut, styling,nails, tanning, and more
• Blu Pool – a giant palm tree-surrounded heated outdoor poolwith cabanas, DJ, frozen cocktails,and a deep end
• Comedy, musical, and dinner showsin two theaters
• A shopping promenade of stores
• 8 championship-caliber tenniscourts – the Strip’s biggest tenniscomplex
• Golf at the Cascata and Rio Seccocourses
And for those staying at the nearby Paris hotel:
• 11 restaurants, including GordonRamsay Steak, Martorano’s, andEiffel Tower
• “Jersey Boys” hit musical,Napoleon’s piano bar
• 360-degree view of the city fromthe observation deck of the 46-story-high Eiffel Tower n
With this year’s move to a locale on the Las Vegas Strip, conventionattendees will have a whole new universe of dining, shopping, and enter-tainment options. Here’s just some of what’s in store for you at Bally’s.
RV EXECUTIVE TODAY
Bally’s: Centerof the Action
A LINQ to More FunAlso within steps of Bally’s isThe LINQ, a brand new outdoorshopping/dining/entertainmentdistrict featuring the HighRoller, the world’s tallest obser-vation wheel. Opened in Marchafter two years of construction,it features 28 glass-enclosedcabins that slowly ascend 100feet higher than the LondonEye. Passengers can get unpar-alleled viewsof the LasVegas Stripand thesurroundingvalley by dayor night.
RV EXECUTIVE TODAY26
A World of TrainingAdventure On EarthAirstream, Inc.AIRXCEL RV GroupAlde Corp
+ AL-KO Axis, Inc.Allied Recreation Group
+ Ally Financial+ American Guardian Warranty Services, IncAmerica’s RV and Marine AuctionAqua-Hot Heating Systems, Inc.Arrow Distributing, Inc.Atwood Mobile Products, LLC
+ Auction123.comAutomotive Compliance Consultants, Inc.
+ B & W Trailer HitchesBank of America Merril LynchBank of the WestBison Coach
+ Blue OxBrasher’s Northwest Auto AuctionBrasher’s Sacramento RV, Marine & PowerSports Auction
+ Brown & Brown RecreationalInsurance
+ Carefree of ColoradoCDK GlobalCirrus SolutionsCoach-NetCoast Distribution SystemCornerStone United, Inc.Covideo By EasycareCrossRoads RVCruiser RV, LLCCummins Onan GeneratorsCustomer Service Intelligence, Inc.Dealer Spike RVDiversified Insurance Management, Inc.Dometic CorporationDutchmen Manufacturing, Inc.EasyCare RVeBay Motors (also a new exhibitor)EcoPro ProductsEEZ RV Products
EverGreen Recreational Vehicles, LLCFleetwood RVForest River, Inc. (also a sponsor)Freightliner Custom Chassis Corp.GE Capital, Commercial Distribution FinanceGirard Systems/ProductsHeartland Recreational Vehicles, LLCHighlands FinancialHoliday RamblerHolland Bar Stool Co.
+ IDS - Integrated Dealer SystemsIHS AutomotiveInfinite Creative EnterprisesKeystone RV CompanyKZ RVLance Camper ManufacturingCorporation (LCMC)LIFESTYLE Luxury RV
+ Lippert Components, Inc.+ Livin’ Lite RV, Inc.Marine One Acceptance Corp.Marzahn & King Consulting, Inc.MBA Insurance, Inc.Medallion BankMerrick BankMobile Sleep Components (RVMattresses)MOR/ryde International, Inc.Mudd AdvertisingNADAguides & NADAguides.comNextGear CapitalNextGenAuto LLCNorthpoint Commercial Finance, LLCNTP-STAGNWAN/National Automotive ExpertsThe Omnia GroupPacific Coachworks, Inc.Parallax Power SupplyPettes & Hesser, Ltd.Phoenix American Warranty Co., Inc.PowerMax ConvertersProgress Mfg., Inc.ProResponse, Inc.ProtectivePullRite / Pulliam EnterprisesRainmaker Software
ReeseRiverside Travel TrailerRoadtrek Motorhomes, Inc.Robert Weed Plywood CorporationRV DealerPro TrainingRV PRO MagazineRV TraderRVDARVing ACCESSibility Group, Inc.RVM PromotionsRVmenu, LLCRVShareSebrite Financial Corp.Skyline RVSobel University
+ Spader Business ManagementStatistical Surveys, Inc.
+ SureVista SolutionsSys2K / RV123.comTCF Inventory Finance, Inc.TekonshaTents for Troops & RV’s TooThor Industries, Inc. (also a sponsor)Thor Motor Coach, Inc.Tiffin Motorhomes
+ Titan Tire CorporationTuson RV Brakes LLCU.S. Bank, Recreation FinanceUnited States Warranty CorporationUS Equity AdvantageWarrantech Automotive, Inc.
+ Wheeler Advertising, Inc.Williams and Stazzone InsuranceAgency, Inc.Winnebago IndustriesWolters Kluwer Financial ServicesXantrex Technology / Schneider ElectricZamp Solar, LLC
Exhibitors as of October 24For information on exhibiting, please contact Julie Newhouse at [email protected]
Partners . . . . . . . . . . . . . GreenSponsor . . . . . . . . . . . . . OrangeVendor Training +Plus . . . . +New Exhibitor. . . . . . . . . Blue
KEY
28 RV EXECUTIVE TODAY
V endor Training +Plus topics are designed to help dealership management increase profitability bystaying current with the latest products and services available to them on the market. The hour-long
sessions are free for all full convention registrants. Download the complete schedule on the mobile app.
Vendor Training +Plus Schedule
MONDAY 11/10MONDAY 11/10
TUESDAY 11/11
8:15
9:30
10:45
12:00
1:00
2:45
3:45
B&W Trailer Hitches
Gregg Lafferty
American-madeProducts – Information,Installation andIncreasing Profit, theAmerican Way Palace 1 & 2
SureVista Solutions
Blake Ashdown
The Next Big Thing!RVDealerIntel…by SureVistaPalace 3
Lippert Components
Steve Paul
Correct Track SuspensionAlignment System – A Revolutionary NewProduct from LippertComponents Bronze 4
AL-KO Axis Inc.
Kary Royer
Towing Safety Systemby AL-KO AxisPalace 1 & 2
Ally Financial
Bill Thompson
Leveraging Trends toPredict SalesPalace 1 & 2
Auction123.com
Tracy Amato
Online Marketing Toolsand Strategies to DriveLocal Traffic to YourInventoryPalace 3
SureVista Solutions
Blake Ashdown
The Next Big Thing!RVDealerIntel…by SureVistaPalace 3
Brown & BrownRecreationalInsurance
Shawn Moran &Janet Scavo
Finding the Profit inCash TransactionsPalace 4 & 5
Livin Lite RV
Scott Tuttle
Thinking Outside theBox – InternationalDiversificationPalace 4 & 5
Spader BusinessManagement
David Spader
LeadershipDevelopment for YourDealership
(2-hour session)
Bronze 2
American GuardianWarranty Services
Charles Campbell
Compliance: The CFPB,the Dodd-Frank Act andthe RV DealershipBronze 3
Lippert Components
Steve Paul
Lippert Component’sAftermarket ProgramBronze 4
Titan Tire
Randy McMann
Hydraulic Disc BrakeConversionsPalace 3
Carefree of Colorado
Traci DeYoung
Ordering Made Easy!Come Learn aboutCareFree’s New ProductConfiguratorPalace 4 & 5
Wheeler Advertising
Ron Wheeler
Learn How DealersDominate InternetMarketingBronze 2
Blue Ox
Mike Thelander
Chassis Performance:Giving Your StockMotorhome a HighPerformance MakeoverBronze 4
IDS - IntegratedDealer Systems
Mark Berggren andMario Britz
Using New IDSTechnology to Improvethe CustomerExperience
(2-hour session)
Bronze 3
The Employment Network- A CareerCo Company Kristy Fallon and Maryellen Adams
RVDA members have a new hiring tool. Find out about the innovative new hiring tool that’s cost-effectively closingthe employment gap. Join The Employment Network leaders as we demonstrate what hundreds of companies aresaying has simplified and reduced their costs-per-hire. Its new innovative hiring tool, endorsed by RVDA, enables companieslike yours to leverage a risk-free, performance-based system to recruit and staff for a variety of positions. Palace 4 & 5
Vendor Training +Plus
Download the session details onthe Convention Mobile App fromGuidebook on the Apple AppStore or Android Marketplace orvisit guidebook.com/getit
Follow the conversation on:Presented by:
Mike MolinoThe
Nov. 10-14 • Bally’s on the Las Vegas Strip
2014 RV DEALERS INTERNATIONAL CONVENTION/EXPO
NEW DATES! NEW LOCATION!Better timing, a new venue on the Las Vegas Strip, and an exciting line-upof new education sessions are waiting for dealers at the 2014 RV Dealers
International Convention/Expo. Join us at Bally’s from Nov. 10-14 for:
2014 PARTNERS
VISIT WWW.RVDA.ORG FOR MORE INFORMATION AND TO REGISTER.
• Insight into how greatcompanies embrace changefrom keynote speaker DougLipp, who helped shape DisneyUniversity’s world-famouscustomer service training
• An expanded Vendor Training+Plus program
• A new education track on digitalmarketing and social media
• Partners In Progress meetingsfor many manufacturers
• A larger expo hall with morefirst-time exhibitors
• Easy access to Las Vegasnightlife
• Low convention rates so moredealership employees can attend
AVAILABLE
YOU ASKED FOR IT - YOU’VE GOT IT!NEW DATES: Nov. 10-14 • NEW LOCATION: Bally’s on the Las Vegas Strip
RVDAmembers said they wanted aconvention location on the
Las Vegas Strip and later dates so theycould bring more employees. Well, weheard you! The 2014 RV DealersInternational Convention/Expo will be inthe center of the action – Bally’s on theLas Vegas Strip – and take place a fullmonth later than previous years.
Between our new, central location andmore convenient dates, this is the year toparticipate in the premier annualnetworking event for RV dealers.
And flexible registration ratescombined with early bird discounts makeit possible for more of your staff to sharein this learning opportunity.
Education is the passport to better-managed, more productive dealerships,and this year’s convention offers something
for everyone.Vendor Training +Plus sessionswill give you and your staff
valuable face time with vendors and business partners and areincluded in your full registration. They’re also available at aspecial low rate for employees who can onlyspend a day or two away from the dealership.
The Young RV Executives program,with events specifically focused on theneeds of younger executives and newmanagers, returns for a second year.
Make the 2014 RV Dealers InternationalConvention/Expo your destination for:• A rich learning experience bringingtogether approximately 60 educationalsessions on subjects driving your dealershiptoday
• A new education track dedicated tosocial media and Internet-based marketing
• Business opportunities in the expo,where dealers can meet more than 100manufacturers, vendors, and suppliers
• Mike Molino RV Learning Center’sshorter, streamlined workshops fordealers/GMs, service writers/advisors,
marketing and sales staff, parts and service managers, andrental operators
• Partners in Progress dealer/manufacturer meetings, nowspread out from Monday through Thursday sodealers can attend more workshops
• Social events and networking opportunities
VENDOR TRAINING + Plus
V
Follow the conversation on:Presented by:
Mike MolinoThe
If you’ve registered for the conventionand want to bring employees toattend just the Vendor Training +Plusprogram, you can register them forthat program for $195 per person. TheVendor Training +Plus badge will alsogive the holder access to the expoand the opening reception onTuesday, Nov. 11.
F U L L R E G I S T R AT I O N R AT E
for first dealershipregistrant
per each additionalregistrant
FOR MORE INFO VISITWWW.RVDA.ORG/CONVENTION
AND REGISTER TODAY!
2 0 1 4 R V D E A L E R S I N T E R N AT I O N A L C O N V E N T I O N / E X P O
$879$879
32
33
DEALER REGISTRATION FORM
2. Registration Fees:
1. Registration Information. Please copy this form if adding registrants.
3. Payment Information:
Nov. 10-14, 2014Bally’s on the Las Vegas Strip
Company Name_______________________________________________________
Phone ____________________________ Fax ______________________________
Address ____________________________________________________________
City______________________________ State/Prov________ Zip/PC____________
Email ______________________________________________________________
Name on Card _________________________________ Card #___________________________ Expires________ Security Code _______
Billing Address _________________________________ City ____________________________ State/Prov _____ Zip/PC ____________
� Full Amount or � Easy Pay (credit card only: 3 equal installments willbe charged to your credit card, first on date received, then at 30 and 60 days).If neither box is checked you will be charged the full amount in one payment.
� Check enclosed
Charge my: � VISA � MasterCard � Amex � Discover
First registrant locks in today’s lowest rate for all future dealership personnel! Amount Total
I would like to add a contribution to the Mike Molino RV Learning Center to promote education for our industry.* $
Dealership must have one full convention registrant to bring additional employees JUST for Vendor Training +Plus.The cost is $195 per person and includes Vendor Training +Plus training on Monday, Nov. 10 and Tuesday, Nov. 11, andTuesday’s reception in the Expo. Photocopy this form to add more registrants for Vendor Training +Plus.
MAIL OR FAX A COPY OF THIS FORM TO: RVDA of America, 3930 University Drive, Fairfax, VA 22030-2515 • (703) 591-7130 • Fax: (703) 359-0152 • www.rvda.orgRVDA of Canada, 204-6411 Buswell St, Richmond, BC V6Y 2G5 • (604) 718-6325 • Fax: (604) 204-0154 • www.rvda.ca
CANCELLATION / REFUND POLICY: All cancellations must be in writing and received by August 31, 2014, to qualify for a refund. A $30 administrative fee will bededucted from each refund request received by July 31, 2014. A $100 administrative fee will be deducted from each refund request received between August 1, 2014 andAugust 31, 2014. No refunds will be made after August 31, 2014. *The Mike Molino RV Learning Center is a tax-exempt organization as described in section 501(c)(3) ofthe Internal Revenue Code. Contributions may be tax deductible as charitable donations.
TOTAL $
VENDOR TRAINING + Plus
V
First Registrant – includes Vendor Training +Plus, a $195 value! $879 $
Registrant Name ____________________________________________ Email ______________________________________________
Badge First Name ___________________________________________ Please check here if you require special accommodations. �
Second Registrant – includes Vendor Training +Plus, a $195 value! $879 $
Registrant Name ____________________________________________ Email ______________________________________________
Badge First Name ___________________________________________ Please check here if you require special accommodations. �
Third Registrant – includes Vendor Training +Plus, a $195 value! $879 $
Registrant Name ____________________________________________ Email ______________________________________________
Badge First Name ___________________________________________ Please check here if you require special accommodations. �
Fourth Registrant – includes Vendor Training +Plus, a $195 value! $879 $
Registrant Name ____________________________________________ Email ______________________________________________
Badge First Name ___________________________________________ Please check here if you require special accommodations. �
Name _________________________________ Badge First Name __________________ Email _____________________ $Name _________________________________ Badge First Name __________________ Email _____________________ $
ONLY
Jayco: Roof Ladder on Wrong Side Jayco Inc.is recalling certain model year 2015 19RD (TP) Jay Flight trailers manufactured from May 19, 2014, to May 21, 2014. The affected trailers may have been manufactured with the roof ladder installed on the door side of the trailer. This incorrect location does not have a reinforcing backer to hold the ladder to the trailer. If the ladder doesn't have the support of the backer, the screws can pull out of the trailer wall when the ladder is used, and the ladder may give, increasing the risk of injury to the ladder user. Jayco will notify owners, and dealers will inspect the placement of the ladder and install a backer if the ladder is installed on the wrong side. Owners may contact Jayco customer service at 1-800-283-8267. Keystone: Faulty 120V Outlet Keystone RV Company is recalling certain model year 2014-2015 Hideout 308BHDS fifth wheel trailers manufactured from October 2, 2013, to August 8, 2014. The affected trailers may have been built with a 120V outlet in the exterior kitchen that is not part of the GFCI protected circuit.
An outlet that’s not part of the GFCI protected circuit has an increased risk of providing an electrical shock if an electrical fault exists in an appliance plugged into the receptacle. Keystone has notified owners, and dealers will verify that the outside kitchen outlet is on a GFCI circuit, replacing it as necessary. Owners may contact Keystone customer service at 1-866-425-4369. Starcraft: Inadequate Venting Starcraft RV is recalling certain model year 2015 AR-One travel trailers, models 28P, 28R, 28U, 28V, 28S, and 28W, manufactured from April 23, 2014, to July 18, 2014. The affected trailers are equipped with the roof AC option, eliminating the roof vent. As such, since there is no widow in the kitchen, there is inadequate venting for the gases emanating from the range. In the event of a situation where the propane gas continues to flow, if the gas range cannot vent, an ignition source may ignite the propane gas, resulting in a fire. Starcraft RV will notify owners, and dealers will install a range hood that vents to the outside of the trailer.
Note: For more information on these and all federal recalls, contact the National Highway Traffic Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
www.safercar.gov.
Recalls
Page 25 (continued on next page)
Jayco: Inadequate Venting Jayco Inc.is recalling certain model year 2015 Jay Flight travel trailers, models 264BHW (7V) and 267BHSW (7W), manufactured from April 23, 2014, to June 4, 2014. The affected trailers are equipped with the roof AC option, eliminating the roof vent. As such, since the window does not open, there is inadequate venting for the gases emanating from the range.
In the event of a situation where the propane gas continues to flow, if the gas range cannot vent, an ignition source may ignite the propane gas, resulting in a fire. Jayco will notify owners, and dealers will replace the non-opening window with a window that opens. Owners may contact Jayco customer service at 1-800-283-8267.
Page 26
The Mike Molino RV Learning Center proudly recognizes these
CONTRIBUTORS Received From
Contributed 10/25/12 - 10/29/14*
Total Lifetime Pledge
Last Contribution Received From
Contributed 10/25/12 - 10/29/14*
Total Lifetime Pledge
Last Contribution
MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more
Newmar Corporation $50,000 $260,000 10/31/13 McClain's RV Superstore $6,000 $42,000 06/30/14
RVDA of Canada $25,000 $175,000 12/18/13 Pan Pacific RV Centers, Inc. $2,000 $41,500 10/20/14
Bank of America Merrill Lynch $5,000 $173,000 04/29/13 RVAC $12,000 $38,000 12/20/13
Protective $50,199 $161,162 11/22/13 Bill Thomas Camper Sales, Inc. $5,000 $31,000 03/12/14
Tom Stinnett Derby City RV $1,000 $102,000 12/05/13 Pikes Peak Traveland $1,000 $31,000 06/03/13
PleasureLand RV Center, Inc. $4,000 $86,350 11/15/13 Paul Evert’s RV Country, Inc. $2,000 $30,000 06/24/14
Horsey Family Memorial Fund $2,000 $70,000 06/26/14 Tiffin Motor Homes, Inc. $5,000 $28,500 03/24/14
Bill & Kristin Fenech $10,000 $62,500 09/24/14 Reines RV Center, Inc. $5,000 $27,025 12/18/13
Ron & Lisa Fenech $10,000 $60,000 10/08/14 Avalon RV Center $1,000 $26,500 04/12/13
Campers Inn $16,000 $56,000 10/08/13 Holiday World of Houston $1,000 $26,000 06/17/14
Byerly RV Center $16,000 $52,000 01/10/14 Bill Plemmons RV World $5,000 $25,000 06/13/14
Fogdall Family Fund $6,000 $43,100 03/05/14
CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999
Diversified Insurance Mgmt. Inc. $6,600 $21,000 02/24/14 Circle K RV's, Inc. $750 $6,750 08/22/14
Dixie RV Superstore $5,000 $20,000 03/21/14 Hayes RV Center $1,050 $6,150 06/13/14
Earl Stoltzfus $10,000 $20,000 08/30/13 Burlington RV Superstore $750 $5,750 06/17/14
Wilkins R.V., Inc. $3,000 $19,600 06/26/14 Madison RV Supercenter $1,000 $5,500 09/02/14
Greeneway, Inc. (Rte 66 Dealer) $5,250 $18,550 06/11/13 Camperland of Oklahoma, LLC $1,000 $5,350 06/26/14
Alpin Haus $1,500 $18,500 06/24/14 Webster City RV, Inc. $2,000 $5,100 05/05/14
Rivers RV $250 $17, 600 05/31/13 Don Clark $5,000 $5,000 10/24/14
Butch Thomas $1,000 $16,000 11/30/12 Minnesota RVDA $5,000 $5,000 01/11/13
Hartville RV Center, Inc. $2,250 $15,750 06/10/14 Topper’s Camping Center. $1,000 $4,000 06/16/14
MBA Insurance, Inc. $1,000 $15,100 05/17/13 Best Value RV Sales & Service $2,000 $3,750 05/12/14
AIRXCEL RV Group $2,500 $13,000 10/27/14 Myers RV Center, Inc. $1,500 $3,500 06/25/14
Mike and Barb Molino $275 $11,586 01/24/14 J. D. Sanders, Inc. $500 $3,250 07/28/14
Affinity RV Service Sales & Rentals $3,000 $11,000 06/24/14 RCD Sales Company, Ltd. $1,000 $3,250 08/11/14
United States Warranty Corp. $2,000 $10,250 04/30/14 A World of Training $3,000 $3,000 11/20/13
Little Dealer, Little Prices $5,000 $10,050 01/23/13 RV Outlet Mall $750 $2,550 06/05/13
Great Lakes RV Association $10,000 $10,000 02/28/13 Alliance Coach, Inc. $1,000 $2,500 04/11/14
Rick & Sons Camper Sales $4,000 $10,000 11/14/13 Crestview RV Center $500 $2,500 12/18/13
Folsom Lake RV Center $2,700 $9,700 12/16/13 Phil Ingrassia $1,500 $2,500 03/26/14
Motley RV Repair $1,000 $9,075 09/13/13 Onsite Temp Housing $500 $2,500 05/08/14
Curtis Trailers $1,250 $8,250 06/30/14
LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499
The Trail Center $500 $2,350 11/06/13 Candys Campers $250 $1,300 08/12/14
Hilltop Trailer Sales $500 $2,122 06/11/13 Out of Doors Mart, Inc. $500 $1,250 09/18/13
Noble RV, Inc. $755 $1,655 03/21/14 Schaap's RV Traveland $750 $1,100 09/08/14
Dinosaur Electronics $900 $1,650 06/18/14 Bill Mirrielees $500 $1,000 04/30/14
Lindsey Reines $1,500 $1,500 12/20/13 Tom Manning & Associates $1,000 $1,000 07/11/14
Skyline RV & Home Sales, Inc. $750 $1,500 07/14/14
BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999
Beckley's Camping Center $500 $750 06/17/14 Holiday Hour, Inc. $200 $500 03/24/14
Camp-Site RV $500 $750 01/13/14 Niel’s Motor Homes $250 $500 06/11/14
Steinbring Motorcoach $500 $750 11/21/12 Ocean Grove Supercenter $500 $500 06/04/14
Bell Camper Sales $300 $550 09/09/14
SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499
Modern Trailer Sales, Inc. $250 $250 06/04/14 Mike Thompson’s RV Super Stores $100 $100 08/12/13
South Haven RV Center $250 $250 05/12/14 Northwest RV Sales $100 $100 08/04/14
Tennessee RV Sales & Service $250 $250 02/21/14 Amy Pennington $100 $100 11/30/12
Happy Camping RV $200 $200 11/07/13 Setzer’s World of Camping, Inc. $100 $100 02/21/14
Black Book RV Value Guide $100 $100 10/24/14 American Guardian Warranty $100 $100 10/01/14
John Peak $100 $100 10/03/13 ENDOWMENTS
Kindlund Family Scholarship $270,000
*Active donors are those who have contributed to the RV Learning Center during the past two years.
It’s time to take the first step toward certification! The RV technician certification process is just a click away. Visit
www.rvtechnician.com to learn more.
Step 1
Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.
Step 2
Registered Technician: This test establishes that the technician is proficient in core knowledge areas such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.
Step 3
Select a Career Path
Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12 different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators, hydraulics, interior, exterior, slide out systems and other technical skills.
Specialty Certifications: There are five certified specialist areas that make up the right path on the RV Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing. Each test focuses on the subject related to the specialty.
Page 28
Certification How-To
RV TECH CERT PREP COURSES Every technician can have access to individual self‐study training and cer fica on prepara on for all sec ons on the career ladder.
Already a Registered Technician?
Choose Your Path:
CERTIFIED TECHNICIAN PREP COURSE Course B. $249
Comprehensive Cer fica on Prepara on Course that represents the le side of the RV Service Technician Career Ladder. This course is prepara on for tes ng as a Cer fied Technician. *
CERTIFIED SPECIALIST PREP COURSE
Course C. $69/specialty
Prepares a technician to be tested and cer fied* in five areas of specialty:
C1. Appliances $69 C2. Body $69
C3. Chassis $69 C4. Electrical Systems $69 C5. Plumbing $69
YES, I WANT TO REGISTER MY TECHNICIANS! (Copy this form to register more than four.)
Company ________________________________________________
Address _________________________________________________
City/State/Zip ____________________________________________
Phone _________________________FAX ______________________
Each technician MUST have a dis nct email address that only they can access.
Indicate which COURSE a technician is choosing with A, B, or C. If choosing C, indicate chosen special es by number.
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Name _________________________________Email ______________________________________Course____________ $ ______*
Send progress reports and other no fica ons to the following supervisor: TOTAL $ ______*
Name _______________________________________ Title ________________ Email ______________________________________
Method of Payment All registra ons must be pre‐paid in U.S. funds. Fees subject to change without no ce.
__ Check enclosed: Payable to the Mike Molino RV Learning Center Credit Card __ VISA __ MC __ AMEX __ DISCOVER
Cardholder Name _______________________________ Billing Address __________________________________________________
Acct # ___________________________________________________________ Exp __________ Security Code __________________
Cardholder Signature _________________________________________________________________
Fax to (703) 359‐0152 or mail to the Mike Molino RV Learning Center, 3930 University Dr., Fairfax, VA 22030. Call (703) 591‐7130 to enroll by phone.
Form Created Oct. 2014
ALL COURSES USE AN INTERACTIVE MULTIMEDIA ONLINE FORMAT. Combines text, graphics, and video with mentor support. All content is online. No extra materials needed. Courses align with core knowledge areas of cer fica on tests.*
*Each fee offers access to the specific online prepara on course and DOES NOT cover cer fica on tes ng.
Just ge ng started?
Take the FREE online Candidate test by clicking on “How to Become Cer fied” at www.rvtechnician.com
REGISTERED TECHNICIAN
Course A. $89
The Registered Technician Course prepares RV Service Technician Candidates to take the Registered RV Service Technician test. *
Developed by RVIA and available through the Mike Molino RV Learning Center.
Textbook Title
Price
# books
Total $
Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace. Summaries of industry codes and standards and RV technician job classifications are also included as well as basic information on using RV service manuals. Developing and demonstrating solid customer relations and record keeping skills are also addressed.
$19.95
Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current (DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise explanations make it easy to understand the material.
$14.95
RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests; servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect-ing AC and DC devices.
$49.95
RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; in-specting and maintaining the piping system; performing propane system tests; purging and filling containers; transferring propane from container to container; and burning off propane in a container.
$49.95
RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and control system. This includes inspecting, maintaining and repairing generator components and verifying battery voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.
$39.95
RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens. This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and replacing components; verifying range burners are not affected by operation of force air furnace or other applianc-es; and performing function test.
$39.95
RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; trouble-shooting the sequence of operation, repair and replacement of various components; draining and flushing the water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing the water tank; and checking lines and valves for motor aide.
$39.95
RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and inspecting, repairing and replacing waste holding tanks and drainage piping systems.
$39.95
RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity, pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage; inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation; repairing and replacing various furnace components; inspecting and correcting ducting and return air.
$39.95
RV Service Textbooks
SUMMARIES & ORDER FORM Published by RVIA, Available through The RV Learning Center
These RV textbooks help technicians increase their knowledge and understanding of the various RV components and operating systems found in today’s RVs, and also prepares them for the new testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14
volumes --written by RV service experts, and the Electricity Demystified text.
SAVE 30% WHEN YOU ORDER A COMPLETE HARD COPY OR CD ‐ROM SET ! See next page for details!
RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators (manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests.
$39.95
RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units, including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refriger-ant systems.
$39.95
RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver-ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in-specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water sup-ply and drainage systems; and conducting a test drive.
$39.95
RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check-ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach; checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter-ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil, filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling sys-tem; and performing a test drive.
$39.95
RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys-tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems, hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regula-tions, codes and standards.
$39.95
RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting procedures.
$39.95
Save almost $200 – Complete Book Set $382.00
TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY $574.25
ALSO AVAILABLE ON CD-ROM (NOTE: Electricity Demystified is NOT on the CD-ROM, but will be included in hard copy format with your order.)
$382.00
Price includes shipping and handling. Total Amount Enclosed: $
Name: Company:
Shipping Address:
City: State: Zip:
Phone: Fax:
Method of Payment (Please Check One): Mail this form to Mike Molino RV Learning Center ❏ Check (Made Payable to the Mike Molino RV Learning Center or fax to (703) 359-0152. ❏ Send an Invoice (RVDA Members Only) For more information call (703) 591-7130 or visit
❏ Credit Card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover our website at www.rvlearningcenter.com
Card No.: Expiration Date:
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RV Service Textbooks
The RV Damage Repair Estimator
Written and published by RV repair expert Tony Yerman, The RV Damage
Repair Estimator offers dealers a centralized source for average time and
cost of making RV repairs and purchasing RV parts. A growing source of
service department revenue comes from insurance company
reimbursements for collision, storm, and vandalism repair. Now in its fourth
edition, The RV Damage Repair Estimator helps RV service departments
prepare consistent, data‐supported claim estimates for insurance companies
and RV owners.
The RV Damage Repair Estimator is available in print as a 300+ page manual.
Service departments around the country rely on The RV Damage Repair Estimator. Order yours today by
completing and submitting this order form, visiting www.rvlearningcenter.com, or calling the dealer services
hotline. The RVDA member price for the printed manual is $199, or $239.95 for non‐members. Note: Prices
are subject to change without notice.
The RV Damage Repair Estimator Part 1: Contact Name:
Company:
Company Address:
City/State/Zip:
Phone: Email:
Part 2: PAYMENT METHOD
The RV Damage Repair Estimator, 4th Issue Send Invoice (RVDA members only)
$199 Non‐Member Qty. Total Check Enclosed
$239.95 $
Name on Credit Card: Check Enclosed Visa MasterCard Discover AMEX
Card Number: Security Code: Expires:
Card Billing Address:
City/State/Zip:
Card Holder Signature:
Submit to: Mike Molino RV Learning Center 3930 University Drive, Fairfax, VA 22030 • Fax (703) 359‐0152 • Call (703) 591‐7130
6/14
The DLN offers your dealership:• Onsite training• Group training• No travel time or expenses • Self-determined pace• One fixed price of $995 for the
subscription term
The Florida RV Trade Associationand RVDA’s Mike Molino RVLearning Center partner to providedistance learning opportunities to RVdealers and their employees. The DistanceLearning Network is $995 per year for each dealer-ship location. Over 50 sessions available, 24 hours aday, seven days a week, with full access to trainingthrough July 31, 2015.
The DLN offers online training for:• RV Technicians – The certification prep course helps
technicians get ready for the certification exam.Your subscription includes unlimited access to more
than 50 training sessions, reviews, and test prepara-tion sections. Also included are manufacturer- and
supplier-specific advanced repair and trou-bleshooting classes designed to upgrade
technicians’ skills. Completion of theseclasses qualifies for recertificationhours. Classes are available 24/7throughout the program year,providing maximum flexibility.
• Service Writers/Advisors – Thisthree-hour program is valuable for both
new staff and experienced personnelpreparing for the RV Learning Center’s Service
Writer/Advisor certification.
• Greeters/Receptionists – This 50-minute session issuitable for all employees who need customerservice skills. It includes a final exam and certificateof completion.
• Dealers/GMs – This program features importanttopics for management, including lemon laws, LPgas licensing issues, and the federal Red Flags Rule.
Company Name: ______________________________________________________________________________________________
Address: ____________________________________________ City: ________________________ State: ______ Zip: ____________
Phone: ______________________________________________ Fax: __________________________________________________
Mentor Name: __________________________________________________________ Phone: ______________________________
E-mail (at dealership) : ____________________________________________________ Fax: ________________________________
**High speed Internet access required. RVIA service textbooks not included**
_____ location(s) at $995 each = payment due: $______________ (select payment method below)
PAYMENT METHOD Note: prices are subject to change without notice. Complete lower section and mail or fax to:Florida RV Trade Association, 10510 Gibsonton Drive, Riverview, FL 33578, (813) 741-0488, Fax: (813) 741-0688
q PAY BY CHECK OR MONEY ORDER q PAY BY VISA OR MASTERCARD
Name on Credit Card: __________________________________________ Card Number: ____________________________________
Security Code: _________ Expires: __________ Card Billing Address:______________________________________________________
Card Holder Signature: __________________________________________________________________________________________
For more information, call (386) 754-4285 or go to https://www.fgc.edu/academics/occupational-programs/rv-institute/
ONLINE TRAINING WITH FRVTA’SDISTANCE LEARNING NETWORK
DEALERSHIP REGISTRATION
8/2014
Mike MolinoThe
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