Separate Empanelled Vendor Lists will be prepared for

2.1 Supply of Computer Hardware and Peripherals

Computer Hardware means Servers, Computers, Laptops and peripherals such as printers, scanners, CD/ DVD (Reader / Writers), Storage Devices (NAS,SAN, External Hard disk) etc.

2.2 Supply of Software

Software means paper licenses along with physical media for MS – Office, Windows OS, Including server editions, Novell OS, SCO UNIX OS, Acrobat Reader, MS Project Manager, MS Font Page, Visual Studio, CAD / CAM etc.

2.3 Maintenance of Computer Hardware and Software

Maintenance means attending to breakdown calls, preventive maintenance, repair / replacement of parts, corrective maintenance etc. of Servers / Computers / Laptops / Printers etc. used in the Bank / Top Officials residence during the working days of the Bank or on holidays, if required, in case of exigencies. This also includes various operating systems and Novell and Unix.

2.3.1 Scope of the Work

1. The Bank has a heterogeneous (make/model) set of servers, Computers, Laptops, Printers and Scanners. The servers operate on SCO UNIX/LINUX/ Windows 2000/2003/2008/2012 Advance Server as operating system. The Bank also has a heterogeneous (make/model) set of computers and laptops with Window7/8.1/10 as operating system, set of printers (Network Laser Jet Printers (colour and black & white), desktop laser jet printers, desktop ink jet printers, Office Jet printers and Scanners. These computer peripherals will be covered with a comprehensive AMC contract under which, preventive maintenance, corrective maintenance, replacement of parts, shifting of components will have to be carried out.

2.3.2 Maintenance (a) Preventive Maintenance

The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components. The vendor should provide for at least one preventive maintenance schedule per quarter. The scope of preventive maintenance will also cover aspects related/specific to hardware like health check of HDDs, processors; power supplies (SMPS) etc. The time for such schedules will have to be specified in advance in consultation with the user department. The scope of work under Preventive maintenance will be designed in consultation with the vendor’s representative on the lines as specified and recommended by the original manufacturer/best practices.

(b) Corrective Maintenance

The corrective maintenance means identification of problem and its rectification which may include installing/ reinstalling of operating system, setup/configuring of printer, reinstalling/installing of application software either developed in-house or developed by the 3rd party, printer drivers, anti-virus agent etc.

(c) Replacement of Defective Parts

The replacement of defective parts (electrical/mechanical/others) means either repair/replacement of parts at the site of installation. If the fault is of serious nature and requires shifting of the component/s or any part thereof, the vendor should provide similar component/s or part/s for uninterrupted continuation of work in the Bank, till the re-installation of the component/s or part/s which were shifted for repair/replacement. The defective part can be replaced /repaired either without any cost to the Bank or at the Bank’s cost.

2.3.3 Shifting of Components

The shifting of components means moving the components from one place to the other place for carrying out the repair work. This can be either of the following categories • Within Bank Premises: The vendor should arrange for shifting of component from

one department to the other to carry out repair work. • From Bank to Vendor‘s Place and vice-versa: The vendor should arrange for shifting

of component from the Bank to the vendor’s place and vice-versa. • From Bank to Top Executive’s Residence and vice-versa: The Vendor will arrange

for shifting of component from the Bank to top executive’s residence and vice-versa.

2.3.4 In case of systems covered under warranty which are not under the purview of AMC, the service engineers shall escalate the service call to the concerned vendor and take up necessary follow up activities for the same and also intimate the IT Cell officials regarding the call details.

II. Eligibility Criteria

1. The vendor should have a registered office in India with adequate infrastructure at Kanpur and currently

must not be debarred from contracting with any legal entity in India.

2. The vendor should have good reputation in the market and their clientele should preferably include

banks, FIs, Government Undertakings and other reputed concerns.

3. The vendor should have adequate financial standing and should have positive net worth for the last

three years and should have earned profits in each of the last three years.

4. The vendor should be a comprehensive service provider and should have minimum experience of five years in the field of Supply and maintenance of Computer hardware, Software and Peripherals.

5. They should have executed at least two orders each of Rs. 5.00 lakh or above for Supply and AMC for

maintenance of computer hardware, Software and peripherals during the last five years. (The second

work order should not be a repeat order of the first. The value of the work orders should be calculated

on the basis of value paid for maintenance of servers, PCs, note books and peripherals.)

6. The company should have OEM certification or Authorization or service provider certificate.

7. The company should enclose a copy of relevant eligibility criteria with the covering letter.

III. Terms and Conditions

1. The empanelment for Supply and AMC of Computer hardware, software and peripherals would be for

two years i.e. from 1st April 2018 to 31st March, 2020. The AMC may be renewed by written mutual

consent of both parties. The AMC shall be renewed for the next year subject to the customer

satisfaction. If the services rendered by vendor are not found satisfactory, the AMC shall not be

renewed for the next year.

2. Maintenance services shall be provided by the vendor at Main office Building at Mahatma Gandhi

Marg, Kanpur and RBI residential colonies at various locations in Kanpur city. The Bank reserves the

right to add more sites if needed. The same shall be communicated to the vendor in writing.

3. The scope of coverage of the AMC will be for the Computer Hardware, Software and peripherals for

all the items as given in Annexure – B of the tender document. Technical support for software listed

in Annexure – A must also be provided. The AMC will not be awarded in parts.

4. The vendor shall provide comprehensive maintenance services which shall cover both preventive as

well as corrective maintenance for all assets covered under AMC.

5. Under corrective maintenance the vendor shall rectify any defects, faults and failures in the

equipment and shall repair, replace any worn out, defective parts of the equipment, free of cost to the

Bank. All the components of the equipment, excluding consumables and nonfunctional parts such as

plastic casings and covers, shall be covered under this agreement.

6. Maintenance support will have to be provided for Windows server operating systems, SCO Unix

server operating systems, Linux server operating systems, Oracle and Windows desktop operating

systems and above.

7. The vendors should have the capabilities to handle AMC for all brands and types of computer

systems and peripherals. The vendor should have adequate number of qualified technicians/

engineers & must submit a list of such qualified engineers available with them, who can install/ re-

install or work on SCO-UNIX/COBOL/Lotus Notes/Oracle Windows desktop operating systems

(Windows 2000 and above) Oracle and networking (CISCO certified) etc. platforms. The details of the

certified engineers should be provided with the technical bid. The credentials of the engineers will be

verified and the concerned vendor’s Commercial Bid will be opened only if the minimum requirements

are satisfied. The vendor should be able to repair hardware etc. immediately after receiving call,

failing which they will have to provide alternate arrangement to ensure business continuity of the

Bank.

8. The company shall load/reload and configure operating systems and/or any other specific system

software as the case may be in the equipment covered under AMC, at no extra cost to the Bank,

whenever the need arises.

9. In addition to the above, the vendor is required to provide Level 1 support for the systems which are under warranty. The scope of level 1 support includes receiving and attending the user calls and identifying the problem. Problems with the hardware or OEM installed OS are to be logged with the concerned vendor. The onus will lie on the AMC vendor to ensure that the calls are closed.

10. Necessary technical assistance and advice shall be extended by the vendor to resolve problems that

may be encountered with regard to hardware, operating system, system software and any problems

accessing the various application software on the computer systems etc. covered under AMC.

11. Vendor shall, upon direction of IT Cell officials, configure Outlook/KMT/ install application software /

make Configuration changes in the equipment covered under AMC, free of cost.

12. The vendor should have a Repair Centre at Kanpur equipped with adequate technical staff and

equipment for repair work so as to ensure at least 99.5% uptime for servers, 95% uptime for PCs and

90% uptime for peripherals. The Bank reserves the right to inspect the Repair Centers and satisfy

itself about the quality and reliability of the service that can be rendered by the vendor before opening

the concerned vendor’s Commercial Bids.

13. The vendor should post at least three qualified engineers (Degree / Diploma holder in Engineering

from a reputed University) who should have requisite experience (should have minimum experience

of 3 yrs.) and expertise in hardware repair/ maintenance and software management as well as

experience in relation to the Server Operating Systems. The bio-data along with photographs of the

engineers should be submitted along with the technical bid. The vendor is also required to train

backup personnel who are likely to be posted at our site in the absence of the regular resident

engineers. The engineers posted should be in the regular pay rolls of the company/firm.

14. The working hours on weekdays and on working Saturdays will be from 9.15 AM to 6.00 PM.

However, under special circumstances such as Annual Closing of books of accounts of the Bank, etc.

the working hours shall vary as per the given situation. The resident engineers shall report to the

Information Technology Cell on all working days during office hours. The Resident Engineers shall be

provided with mobile phones by the respective vendors. In case agreed no. of resident engineers are

not deployed on any particular day, the payment would be deducted proportionately.

15. The resident engineers are required to display their identity cards issued by Bank on their person

whenever they are in any of the Bank's premises and possess identity cards issued by the company.

The Bank reserves the right to conduct independent background checks on the Engineers posted at

our site.

16. The resident engineers would be subjected to an assessment process undertaken by the Bank before

their deployment. In case the RBI is not satisfied with the RE provided by the vendor, RBI will have

the right to ask for change of engineers.

17. The vendor should use online call logging Management system to track the calls and fasten the

process. All the resident engineers will coordinate with facility management through Online Call Logging & Management System.

18. The AMC vendor is required to conduct an acceptance test of the equipment covered under AMC and

based on the acceptance report the actual number of equipment reckoned for AMC will be arrived.

19. Preventive Maintenance activity shall include cleaning of the equipment, updating of patches/service

packs, carrying of systems diagnostic tests and taking remedial action, etc. The vendor shall provide

for at least one preventive maintenance schedule per quarter during the maintenance period. The

scope of preventive maintenance may include aspects related/specific to hardware like health check

of HDDs, RAID/graphics Controllers, power supplies (SMPS), cleaning of memory modules etc. with

the help of appropriate cleaning compounds and monitoring equipments, checking of antivirus, OS

patch status, running of MBSA (Microsoft Baseline Security Analyser) tools on PCs to identify security

weaknesses etc.

20. The bank has automatic patch update system for windows OS system. The vendor shall be

responsible for monitoring of security and other patches on operating systems which should be done

immediately upon their release by the Principal after taking due permission of the Bank’s officials.

21. The Bank has automatic anti-virus updating system. However, the vendor shall be responsible for

checking/ ensuring updating of anti-virus files on all servers and PCs covered under the AMC. The

anti-virus patches on the systems should not be more than a week old. The anti-virus packages will

be provided by the Bank.

22. The vendor shall extend necessary assistance in maintaining the inventory, shifting and reinstallation

of all the equipments.

23. A health card shall be maintained for all equipment covered under AMC. The vendor shall record

therein each incident of equipment malfunction, date/ time of commencement of downtime and

successful completion of the repair/maintenance work, nature of repair work performed on the

equipment together with a description of the malfunction and the cause thereof. Details of preventive

maintenance activity shall also be recorded.

24. The vendor shall repair/ replace parts at the various sites of the Bank only. If the fault is of serious

nature and requires the support of the Repair Centre of the vendor, thereby necessitating shifting of

the equipment, the vendor shall attend to shifting/ transportation, installation, re-installation, loading of

the software packages (both the system software and application software, if any) at no additional

cost to the Bank.

25. The vendor shall be responsible for recovery of data, free of cost, in case of Hard Disk crash of any

computer systems under its AMC.

26. The vendor shall maintain onsite an inventory of spare parts for PC, Laptops, printers, etc. so as to

ensure business continuity in the case of any malfunction of the equipments. All necessary spares to

ensure 99.5% uptime for Bank’s servers.

27. The vendor shall not sub-contract the AMC to any organization, person, firm or its franchisee without the prior approval of the Bank. If, at any time, it comes to the notice of the Bank that such

sub-letting has been done, the Bank at its discretion may terminate the contract without referring the

matter further to the vendor. The Bank will be at liberty to realize all the expenses it had to incur in

this connection, either by adjusting from the payments due to the Vendor or through other means.

28. The vendor shall ensure that the malfunctioning hardware, accessories, operating systems, systems

software (if any) is rectified within two hours of lodging the complaint by the Bank. If the vendor is not

able to rectify the same by the stipulated time, the vendor shall provide, at their own cost, requisite

hardware/ software to ensure business continuity.

29. The Bank shall release quarterly payments towards the maintenance charges after the expiry of each

quarter and after getting a certificate of good performance from the Information Technology Cell,

Reserve Bank of India, Kanpur and also on submission of preventive maintenance certificates duly

signed by the Head of the Departments of various departments of the Bank for the quarter.

30. In the event of addition of more machines under the scope of AMC, the maintenance will be carried

out by the vendor for which the vendor may be eligible for an additional consideration. In the event of

weeding out of older machine in the office, the same shall be removed from the contract and the rates

reduced accordingly on a prorata-basis.

31. The vendor shall ensure 99.5 % uptime of each server, 95% uptime of each PC and 90% uptime of

each peripheral covered under the AMC. If during any quarter, the vendor does not maintain the

uptime of the equipment, proportionate maintenance charges will be deducted from the amount to be

paid to the vendor in the beginning of the next quarter.

32. The ‘Downtime’ in respect of the equipment shall be calculated as under:- i. ‘UPTIME’ of the hardware and system software = (Coverage Hours minus Down

Time)/Coverage Hours X 100 for the maintenance year.

ii. Coverage Hours = Uptime commitment per day X No. of committed days per Year

iii. Uptime Commitment per day = Hardware and System Software Maintenance Support Time per

day

iv. Down Time will be counted from the time of reporting the maintenance call by the Bank to the

Vendor till the resolution of the problem / operationalisation of the hardware and system

software.

v. No. of committed days per Year = The number of working days of the Bank during the year.

33. If quarterly preventive maintenance schedule of equipment is not adhered to, a penalty of Rs. 100/-

for peripherals, Rs. 300/- for PCs/ Notebooks and Rs. 1000/- for servers may be imposed, at the

discretion of the Bank.

34. As security for due fulfillment of the terms and conditions and obligations of the service contract, the

vendor shall furnish a Performance Bank Guarantee of 10% of the value of the AMC valid for one year.

35. The Vendor will provide insurance cover to its workmen/ resident engineers in the Bank. The

workmen/ engineers or their legal heirs shall not claim any insurance benefit from the Bank in case

workmen/ engineers suffer any loss or damage to their life or person or property while working in the

Bank premises.

36. The vendor or the Bank shall not be responsible for delays or non-performance of any or all

contractual obligations, caused by war, revolution, insurrection, civil commotion, riots, mobilisations,

strikes, blockade, acts of God, Plague or other epidemics, fire, flood, acts of Government or public

enemy or any other event beyond the control of either party, which directly, materially and adversely

affect the performance of any or all such contractual obligations. If a Force Majeure situation arises,

the Bidder shall promptly notify the Bank in writing of such conditions and any change thereof.

Unless otherwise directed by the Purchaser in writing, the Bidder shall continue to perform his

obligations under the contract as far as possible, and shall seek all means for performance of all other

obligations, not prevented by the Force Majeure event.

37. The Vendor shall ensure compliance to all the obligations arising under the Contract Labour

(Regulations & Abolition) Act, 1970, Minimum Wages Act, Workmen’s Compensation Act, 1923 and

other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the

provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank

due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor. In

the event of any liability arising on account of any breach or non-compliance of statutory requirements

by the contractor, the Bank has the right to reimburse itself by way of adjustment from the vendor’s

pending bills or otherwise recover it through available legal means, to the extent of the loss suffered

by it as a consequence of the same.

38. The Contractor shall not disclose directly or indirectly any information, materials and details of the

Bank's infrastructure/systems / equipments etc., which may come to the possession or knowledge of

the Contractor during the course of discharging its contractual obligations in connection with this

agreement, to any third party and shall at all times hold the same in strictest confidence. The

Contractor shall treat the details of the contract as private and confidential, except to the extent

necessary to carry out the obligations under it or to comply with applicable laws. The Contractor shall

not publish, permit to be published, or disclose any particulars of the works in any trade or technical

paper or elsewhere without the previous written consent of the Employer. The Contractor shall

indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any

confidential information. Failure to observe the above shall be treated as breach of contract on the

part of the Contractor and the Employer shall be entitled to claim damages and pursue legal

remedies. The Contractor shall take all appropriate actions with respect to its employees to ensure

that the obligations of non-disclosure of confidential information under this agreement are fully

satisfied. The Contractor's obligations with respect to non-disclosure and confidentiality will survive

the expiry or termination of this agreement for whatever reason.”

39. The vendor shall certify that the repair and maintenance services/products sold do not violate or

infringe upon any patent, copyright, trade secret or other property right of any other person or other

entity. The vendor shall indemnify the Bank from any claim or demand, action or proceeding, directly

or indirectly resulting from or arising out of any breach or alleged breach of this warranty.

40. The Bank reserves the right to claim as damages from the vendor to the extent of the loss suffered by

it, if it is found that due to any commission or omissions of the vendor, damage has been caused to

equipment covered by the AMC or to any property of the Bank even if it is not covered by the AMC.

41. The Bank reserves the right to terminate the agreement, if the vendor fails to carry out any of its

obligations/duties in terms of the agreement and the Vendor cannot claim any

damages/compensation and the Vendor is responsible for any loss.

42. The Maintenance Contractor shall pay all the taxes, duties and levies, if any, required to be paid. The

consideration indicated in the foregoing paragraphs shall be inclusive of all the taxes inclusive of

Service Tax.

43. The vendor will be decided on the basis of Total Cost to the Bank (inclusive of Taxes, Charges, etc.)

44. The Bank shall not consider any request in change of rates of AMC due to any reason whatsoever,

during currency period of the contract.

45. All legal suits, actions or proceedings relating to or arising out of the agreement shall be subject to

jurisdiction of the courts in Kanpur only. If any dispute arises between the parties about the terms of

this contract or anything in relation to or arising out of this contract, the parties shall make an effort to

solve the same through the appointment of an arbitrator by mutual agreement. If a single arbitrator

could not be appointed by agreement, each side would be free to appoint one arbitrator each, who in

turn will add an umpire. The decision of the arbitrator or arbitrators, as the case may be, shall be final

in regard to such dispute or disputes. 46. The Contractor / Agency shall be solely responsible for full compliance with the provisions of “The

Sexual Harassment of women at work place (Prevention, Prohibition and Redressal) Act, 2013”. In

case of any complaint of sexual harassment against its employee within the premises of the Bank, the

complaint will be filed before the Internal Complaints Committee constituted by the Contractor /

Agency and the Contractor / Agency shall ensure appropriate action under the said Act in respect to

the complaint.

47. Any complaint of sexual harassment from any aggrieved employee of the contractor against any

employee of the Bank shall be taken cognizance of by the Regional Complaints Committee

constituted by the Bank.

48. The contractor shall be responsible for any monetary compensation that may need to be paid in case

the incident involves the employees of the contractor, for instance any monetary relief to Bank’s

employee, if sexual violence by the Employee of the contractor is proved.

49. The contractor shall be responsible for educating its employees about prevention of sexual

harassment at work place and related issues.

IV. Submission of Bids

1. Pre-bid survey of site can be carried out by vendor between 2:00 P.M. to 4:00 P.M. from March 05, 2018 to March 09, 2018

2. Separate sealed technical and commercial bid addressed to the Regional Director, Information Technology Cell, Reserve Bank of India, Mahatma Gandhi Marg, Kanpur should be submitted so as to reach the Bank by 14:00 hrs of March 15, 2018. Technical & Commercial bids will be opened as time schedule given on page-1. Separate sealed quotations should be appropriately super-scribed:-

Part I: ‘Quotations for Supply & AMC for Computer hardware, Software and Peripherals of RBI, Kanpur - Technical Bid’

Part II: ‘Quotations for Supply & AMC for Computer hardware, Software and Peripherals of RBI, Kanpur – Commercial Bid’

3. Each page of the technical and commercial bid should be signed and stamped with the company seal. 4. Incomplete quotations or quotations submitted after due date and time are liable to be rejected. 5. The Reserve Bank of India does not bind itself to accept the lowest or any quotation and

reserves itself the right to accept or reject any or all the quotations, either in whole or in part without assigning any reason for doing so.

6. Vendor shall deposit an Earnest Money Deposit of Rs. 20,000/- in the form of demand draft drawn on “The Regional Director, Reserve Bank of India, Kanpur and payable at Kanpur to be enclosed with Technical Bid, which will be refunded in the event of (i) Completion of commercial bid evaluation for vendors other than L1 or (ii) Commencement of AMC and submission of 10% Performance Bank Guarantee in case of L1 vendor. Interest will not be paid on the EMD. Bids submitted without EMD are liable to be rejected.

7. The Technical Bid should contain:-

1 Company Profile Annexure-I 2 Details of the certified engineers (UNIX/LINUX,

Windows, CISCO certification) and Bio-data of the proposed resident engineers duly attested by the competent authority of the company.

Annexure- II

3 List of major customers/ clients in last 3 years and references (including important works on hand)

Annexure III

4 Certificate of Satisfactory Service by Clients Annexure-IV 5 Undertaking that no terms and conditions have been

stipulated in the Commercial Bid Annexure-V

6 Bankers' certificate from a Scheduled bank (Solvency Certificate)

Annexure- VI

7 Compliance Matrix Annexure-VII 8 Audited Balance Sheets of the Company for the past 3

years

9 A Demand Draft of Rs 20,000/- (Rs Twenty Thousand Only) for EMD

10 List of consumables for items covered under AMC 11 Income Tax clearance certificate, Experience Certificate

etc

12 Validity of offer

8. The quotations shall be in conformity with our conditions and requirements. Deviations, if any, shall be clearly mentioned by the vendor in the Technical Bid. Non-mention of deviations shall imply compliance with our conditions and requirements. The Bank reserves the right to reject an offer for any of the deviations.

9. Clarifications/conditions stipulated by the vendor, if any, shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them. The vendor will have to agree to the stated position of the Bank but shall be allowed to quote percentage either at par, above or below of their/his priced tender already submitted in a sealed cover taking into the consideration the financial implication of the conditions agreeable to the Bank. This letter containing the vendor's price adjustment (either at par, above or below) shall be submitted in duplicate in a sealed cover on or before a date fixed subsequently and informed to the vendor by the Bank. This letter together with sealed cover of the Price Bid shall be opened on the scheduled date at the appointed time. If the vendor fails to agree upon the Bank's stated position within the stipulated time, its technical bid is liable to be rejected.

10. The commercial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation.

11. The Commercial Bid should be submitted in the format given in Annexure - IA and should be kept in separate envelope.

12. No terms and conditions should be stipulated in the Commercial bid, which is meant only for the quotation of offer price/ rate. Any terms and conditions indicated in deviation from the above would be ignored by the Bank.

13. The validity of the commercial bid should be for a minimum of 3 months from the date of closure of tender. The validity of the offer should be indicated in the Technical Bid.

14. Where there is a discrepancy between the amounts in figure and in words, the amount in words shall govern. Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by quantity, the unit rate will govern unless, in the opinion of the Bank, there is obviously a gross error such as a misplacement of a decimal point, in which case the line item will govern.

ANNEXURE -A

SYSTEM SOFTWARE DETAILS FOR TECHNICAL SUPPORT

1. Specific Operating System support

• Windows 2000/2003/2003R2/2007/2008/2008/2012 server

• Linux (Proxy and firewall)

• SCO Unix (COBOL based application)

• LOTUS Notes

• WIN 2000/ WIN XP/VISTA/WINDOWS 7/WINDOWS 8

2. General software used like MS Office (Word, Excel, PowerPoint, Access ), Oracle, MQ series including KMT updation.

ANNEXURE-B

Number of equipments for Maintenance Support

Sl.No. Item Description Model/Brand Number 1 Servers Miscellaneous 07

2 Laptops 58 3 PC 425 4 Printers 105 5 Scanner 14 Level1 Laptops 50 6 warranty PCs 161

Printers 51

Scanners 14

Note: The figures mentioned above are tentative and are subject to change based on our replacement cycle.

Prescribed Format for Application (Letterhead of the Company)

To Date:

The Regional Director Reserve Bank of India Information Technology Cell Mahatma Gandhi Marg, Kanpur

Dear Sir,

We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender. We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Commercial Bid and in accordance with specifications and instructions in writing with such other materials as are provided for, and in all other respects, in accordance with such conditions so far as they may be applicable.

2. We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing. We also agree to keep the Bank Guarantee towards earnest money valid during the entire period of validity of tender, as per enclosed proforma in the tender document.

3. Should this tender be accepted, I/we hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof, to forfeit and pay to you or your successor, or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract.

4. I/we understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof.

5. The Tender is submitted in two parts in separate sealed envelopes. Part I (Technical Bid) contains all terms and conditions and technical particulars, but commercial price has not been indicated anywhere in any manner, and Part II (Commercial Bid) contains only the price bid in the Bank’s proforma.

Dated this ____ day of _________2018

For and behalf of M/s ______________________________________________

(Signature with Seal)

Name Designation Place Date

(Certified true copy of the Power of Attorney of the above signatory should be enclosed)

Witnesses :

(1) Signature with name Address & date (2) Signature with name Address & date

List of Enclosures a) Company Profile. b) Certificates of Satisfactory Service by customers. c) Audited Balance Sheets of the Company for the past 3 years. d) Bankers’ certificate from a Scheduled bank as per Annex VI. e) DD of Rs. 20,000/- for EMD. f) Undertaking that no terms and conditions have been stipulated in the Commercial Bid. g) Other technical information the tenderer needs to furnish. h) List of deviations, if any, in commercial terms and conditions. i) List of deviations, if any, in technical specification.

Date

Seal

Enclosure:

Annexure -I

Company Profile/ Basic Information

(Details filled in this form must be accompanied by sufficient documentary evidence for verification of correctness of the information)

S.No. Items Details 1. i) Name of the applicant/ organization

ii) Address of the registered office

iii) Phone No.

iv) E-mail address

v) Website, if any

vi) Year of commencement of business

vii) GST Number

viii) Income Tax Number

ix) Any other (give details)

2. Type of the organization (whether Sole Proprietorship/ Partnership/ Private Limited/ Limited or Co-operative Body etc.)

3. i) Name of the Proprietor/ Partners/ Directors of the Organization/ Firm

ii) Name and designation, Phone/ Mobile No., e-mail id of the person authorized to make commitments/holding power of attorney (in case of limited companies) to the Bank

4. Details of Registration - (whether Partnership firm, Company etc.) - Registering Authority, Date, Registration No. etc. mentioning the business/ activity of the firm.

5. Experience in the field of ________________________ _______ years 6. Technical personnel available in the organization

(details to be furnished in Annexure II)

7. Address of office through which the proposed work of Reserve Bank of India will be handled and the name, designation and contact details of the Officer-in-Charge.

8. Adequate and satisfactory evidence to indicate financial capacity of the Organization to undertake the said work with names of Bankers and their full address. (Solvency certificate from the Bank and Income Tax clearance certificate shall be attached.).

9. Yearly Profit of the company/firm during last 3 years (year wise) (not of group) (Audited Balance sheet/P & L A/c to be enclosed)

Profit

2014-15 2015-16 2016-17

10. Ability to provide Bank Guarantee or other equivalent forms of security from a Scheduled Bank.

11. Whether any Civil Suit/ Litigation arisen in the contracts executed during the last 5 years/ being executed. If yes, please furnish the name of the project, employer, nature of work, contact value, work order and date and brief details of litigation. (Attach a separate sheet if required)

12. Has the company/firm/vendor been black-listed by any of the offices of the Reserve Bank of India? If so, details may be provided.

Signature of authorised official with seal

Annexure -II

Details of qualified engineers at Kanpur

Number of qualified engineers at Kanpur

office

Qualifications Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Kanpur:

Sl.No. Name

(optional)

Technical Qualification

Area of Specialization

No. of years of experience in computer maintenance

Date of joining

the Firm

Mobile No.

1.

2.

3.

4.

5.

*Full bio-data of the resident Engineers to be enclosed separately.

Signature of authorised official with seal

Annexure- III

List of major customers/ clients in last 3 years and references (including important works on Hand)

S. No.

Name & complete postal address of the

customer

Type of Client – Bank/ FI, Govt. body,

Reputed Concern

Name, Designation,

Tel., Fax, e-mail address of the contact person

Nature of work undertaken

during last 3 years

Whether reference

letter enclosed

1 2 3 4 5 6

(Please enclose necessary documentary evidence)

Signature of authorised official with seal

Annexure- IV

CLIENT’s CERTIFICATE REG. PERFORMANCE OF CONTRACTOR

Name & address of the Client : Details of Works executed by Shri /M/s _______________________

1 Name of work with brief particulars

2 Agreement No. and date

3 Agreement amount

4 Period of Work

5 Details of compensation levied for delay (indicate amount) if any

6 AMC amount

7 Name and address of the authority under whom works executed

8 Whether the contractor employed qualified Engineer/Overseer

during execution of work?

9 i) Quality of work (indicate grading) Outstanding/Very

Good/Good/Satisfactory/poor

ii) Amt. of work paid on reduced rates, if any

Note: All columns should be filled in and properly “Countersigned”

Signature of the Reporting Office with Office seal

ANNEXURE –V

(TO BE SUBMITTED ON THE LETTER HEAD OF THE COMPANY)

The Regional Director Reserve Bank of India Information Technology Cell Mahatma Gandhi Marg, Kanpur

Dear Sir,

Empanelment for the Supply and Annual Maintenance Contract for Computer Hardware, software and Peripherals of the Reserve Bank of India, Kanpur

This bears reference to your captioned tender dated ________We, hereby, accept all the terms and conditions for submitting quotation as mentioned in the said tender.

2. We hereby certify that no terms and conditions have been stipulated by us in the Commercial Bid.

3. We warrant that the repair and maintenance service/products to be sold do not violate or infringe upon any patent, copyright, trade secret or other property right of any other person or other entity. We agree that we shall indemnify the Bank from any claim or demand, action or proceeding, directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty.

Yours faithfully,

Signature:

Name: Designation: Place :

Date :

Annexure- VI

FORM OF BANKERS' CERTIFICATE FROM A SCHEDULED BANK

This is to certify that to the best of our knowledge and information M/s./Shri...............................................

having marginally noted address ……………………………………………………………………………………… …

……………….a customer of our bank are/is respectable and can be treated as good for any engagement up to

a limit of Rs.................................(Rupees ............................................................) . This certificate is issued

without any guarantee or responsibility on the Bank or any of the officers.

(Signature)

For the Bank

Note:

1. Bankers' certificates should be on letter head of the Bank, sealed in cover addressed to enlistment authority. 2. In case of partnership firm, certificate to include names of all partners as recorded with the Bank

Annexure -VII

Compliance Matrix

Sr. No.

Eligibility Criteria Compliance (Yes/ No)

Deviation, if any

Whether documentary

evidence submitted

1. The vendor submitting the offer should be a registered company or firm in India and currently must not be debarred from contracting with any legal entity in India.

2. The vendor should have good reputation in the market and their clientele should preferably include banks, FIs, Government Undertakings and other reputed concerns.

3. The vendor should furnish details of their banker(s) with account number and address of the bank/ branch along with the type of all the facilities availed from the bank(s).

4. The vendor should submit a certificate from their statutory auditors certifying the net profits earned by the vendor and its net worth for the last 3 financial years (applicable for maintenance of hardware/ Software and peripherals)

5. Vendor should have a full-fledged office in Kanpur and adequate infrastructure to provide the support etc. for the respective category for which the vendor has applied.

6. The vendor should have OEM certifications or Authorization or service provider certificate

7. The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops & laptops), servers, printers, scanners and related peripherals. It should have adequate number of qualified technicians/ engineers capable to handle such works. (applicable for empanelment for maintenance of computer hardware/ peripherals only)

Signature of authorized official with seal

ANNEXURE-IA

Format for Price Bid (To be submitted on the Letter Head of the Company)

Annual Maintenance Contract for Computer Hardware, Software and Peripherals of the Reserve Bank of India with reference to the captioned tender we offer the following rate for maintenance service in the Reserve Bank of India Kanpur.

Number of IT equipments

S. No

Name of the equipment (Nos.)

Particulars No of equipments

Rate / per equipments

Total Amount

1 Desktop PCs 2 Laptops 3 Printers 4 Scanners 5 Servers 6 System Software and

Application Software support for the Servers and Desktops.

7 Level 1 Support: Desktop PCs Laptops Printers Scanners Servers

Total Commercial Bid Amount (In figure) ____________

Total Commercial Bid Amount (In Words) _________________________________________________

Signature of authorized official with seal