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From: Debra GarciaCc: Debra GarciaSubject: Transitioning and
Coping Resources for Working From HomeDate: Monday, April 20, 2020
4:34:25 PMAttachments: 01-EAP_Flyer-VideoChatText_RSLI.PDF
02-EAP_MobileAppLoginFlyer_RSLI.PDF03-EAP_Handout-COVID19-Prepare_RSLI.PDF04-EAP_Handout-COVID19-Support_RSLI.PDFReliance
EAP Flyer.pdfAnthem EAP Flyer.pdf
~ SENT TO ALL SOCCCD EMPLOYEES ~
COVID-19 VIDEO MESSAGE FROM CHANCELLOR BURKE
April 19, marked one month of working from home and offering
online services to students. Click the link below to view a special
message from Chancellor Burke in recognition of all your hard work
and commitment during this uncertain time.
The South Orange County Community College District (the
“District”) understands that working from home can present its own
set of challenges that may cause stress; and, therefore, have an
impact to work-life balance and overall well-being. In a very short
period of time we have transitioned toan almost fully remote
workforce. We have had to figure out how to communicate and work
together in this new working environment. Under normal
circumstances working from home can provide a sense of freedom and
flexibility and better work-life balance, which can lead to
increased efficiency and productivity. However, our circumstances
are not normal.
The COVID-19 pandemic triggered an almost overnight transition
to how we work. Along with the transition come some pitfalls and
challenges and inevitably stress. Some common sources of stress
include; lack of structure, lack of boundaries, lack of focus, too
many distractions or interruptions, ergonomic considerations,
social isolation and communication issues. Stress can manifest as
sleep disturbance, anxiety, depression, fatigue, illness, muscle
tension and teeth grinding; as well as a myriad of other physical
and emotional health issues. Each of us reacts to and manages
stress differently. Learning how to identify stress and its
contributing factors are very important in managing and surviving
through it.
Fortunately, there are many tools and strategies available to
assist with stress management and provide you with self-care
resources. Here are some that we encourage you to explore:
· The following are some basic tips to help cope with the stress
while working remotelyduring this pandemic.
Take care of yourself. Take your breaks, get plenty of sleep,
exercise, and eat well.Establish and maintain new routines.
If children’s schools and/or daycare are closed, create a
schedule for learning,relaxing, and fun activities.If caring for an
elderly loved one, create new schedules to include relaxing andfun
activities.
District Update from Chancellor Burke
https://youtu.be/KczxkDdcMos
mailto:[email protected]:[email protected]
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Video Chat Sessions:• HIPAA-compliant video chat
sessions with clinicians• Secure online video platform• Email
appointment reminders
for video chat sessions
24/7 Text Requests:• Can send text request 24/7• Same-day
response (Monday-
Friday, 5am - 6pm PST)• Powered by ACI’s intake team
members, not bots
ACI Specialty Benefits is passionate about breaking down all
barriers to access mental health benefits with the strongest EAP
technology. ACI’s new video chat sessions with clinicians are not
only convenient for today’s busy employees and families, but are
also HIPAA-compliant and 100% confidential. Accessing ACI’s EAP
benefits is also made easy with 24/7 text requests for
services.
Winner of CIO 100 and EAPA’s Best EAP Technology awards, ACI’s
innovation is rooted in creating an exceptional customer experience
for all.
ACI Offers Video Chat and 24/7 Text Requests
Questions? Contact ACI Specialty Benefits toll-free at
855-RSL-HELP (855-775-4357)
[email protected]://rsli.acieap.com
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ACI Specialty Benefits makes accessing benefits easy with myACI
Benefits. Simply download the app for iOS or Android to get
started.
How to download myACI Benefits: • Visit your landing page for
mobile app links:
http://rsli.acieap.com
or
• Search the App Store or Google Play for “myACI Benefits”
How to start accessing benefits: Already have an account on
myACIonline? • For existing users of ACI’s portals, simply sign in
with your same
account login information.
• For new users, register in-app for a new account using the
corporate code:
RSLI859 This new account login will also work to sign into ACI’s
portals to access your benefits online.
After signing in, users can directly connect with ACI Specialty
Benefits to request services, get questions answered, and receive
assistance. Specific benefit services may vary depending on the
corporate benefit package selected.
Contact ACI Specialty Benefits
855-RSL-HELP (855-775-4357) http://rsli.acieap.com
[email protected]
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COVID-19:
How to Prepare
Here is what you can do to prepare your family in case COVID-19
spreads in your community.
Find Local Information
Know where to find local information on COVID-19 and local
trends of COVID-19 cases.
Know the Signs and Symptoms
Know the signs and symptoms of COVID-19 and what to do if
symptomatic:
• Stay home when you are sick• Call your health care provider’s
office in
advance of a visit• Limit movement in the community• Limit
visitors
Take Steps for Those at Higher Risk
Know what additional measures those at higher risk and who are
vulnerable should take.
Protect Yourself and Family
Implement steps to prevent illness (e.g., stay home when sick,
handwashing, respiratory etiquette, clean frequently touched
surfaces daily).
Create a Household Plan
Create a household plan of action in case of illness in the
household or disruption of daily activities due to COVID-19 in the
community.
• Consider 2-week supply of prescription and over the counter
medications, food and other essentials. Know how to get food
delivered if possible.
• Establish ways to communicate with others (e.g., family,
friends, co-workers).
• Establish plans to telework, what to do about childcare needs,
how to adapt to cancellation of events.
Stay Informed About Emergency Plans
Know about emergency operations plans for schools/workplaces of
household members.
EAP Support Available
Your EAP powered by ACI Specialty Benefits offers emotional
support resources, work-life referrals, and management consultation
to help during difficult times. For personalized support, contact
ACI Specialty Benefits at 855.775.4357 or [email protected].
Source:
https://www.cdc.gov/coronavirus/2019-ncov/prepare/index.html
Questions? Contact ACI Specialty Benefits toll-free at
855-RSL-HELP (855-775-4357)
[email protected]://rsli.acieap.com
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https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html
https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html#who-is-higher-risk
https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html#who-is-higher-risk
https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
https://www.cdc.gov/coronavirus/2019-ncov/community/home/get-your-household-ready-for-COVID-19.html
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COVID-19: A Brief Overview
COVID-19 is a strain of the coronavirus identified as the cause
of an outbreak in respiratory illness first detected in Wuhan,
China and now impacting countries worldwide. As the COVID-19
outbreak is an emerging, rapidly evolving situation, it is best to
stay informed on the latest information and guidance from the
Centers for Disease Control (CDC) as well as your local
information.
• Center for Disease Control (CDC)• World Health Organization
(WHO)• National Institutes of Health (NIH)
EAP Support for Increased Stress Due to COVID-19 Concerns
It is normal to feel increased stress and anxiety due to
COVID-19 concerns, especially as the situation is rapidly changing
on a daily basis. As the national health experts advise, now is the
time to prepare, not panic. While it is normal to feel increased
concern around coronavirus, here are some helpful ways to manage
anxiety and stress through times of uncertainty.
Focus on the facts.
Look to reputable and expert resources and outlets to stay
informed, including the Center for Disease Control (CDC), World
Health Organization (WHO) and National Institutes of Health (NIH).
Be mindful of misinformation spread throughout social media, and
avoid excessive media exposure.
Follow recommended health guidelines.
Basic preventive measures like washing hands for 20 seconds,
avoiding touching eyes, nose
and mouth too much, staying home while sick, avoiding close
contact with people who are sick, and disinfecting frequently
touched objects help prevent illness and exposure to this
virus.
Practice self-care and stress management techniques.
Get enough sleep, eat a balanced diet, remain active, and stay
connected with loved ones. It also helps to stay connected to
personal faith, as well as practice relaxation breathing,
meditation or any preferred stress management techniques.
Prepare for change, but avoid panic.
In times of uncertainty, the most important thing is to focus on
what is in one’s control. Take reasonable measures to stay
informed, follow hygienic practices, and prepare for any potential
changes in school or work schedules while maintaining a healthy
perspective.
Turn to your EAP for support.
For any individuals experiencing panic, anxiety or fear, having
difficulty concentrating or sleeping, or increased emotional stress
surrounding the coronavirus outbreak, it may help to speak to a
professional clinician through your employee assistance program
(EAP) powered by ACI Specialty Benefits. For any individuals in
need of community resource referrals for child care or life
management needs, your EAP provides work-life referrals that can
help.
ACI’s EAP is confidential, free to use for employees, and open
to all family members. Call ACI at 855.775.4357 or email
[email protected] to learn more about professional EAP support
available.
EAP Support in
Times of Uncertainty
Questions? Contact ACI Specialty Benefits toll-free at
855-RSL-HELP (855-775-4357)
[email protected]://rsli.acieap.com
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https://www.cdc.gov/
https://www.who.int/
https://www.nih.gov/
https://www.cdc.gov/
https://www.who.int/
https://www.nih.gov/
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ACI’s Employee Assistance Program (EAP) provides professional
and confidential services to help employees and family members
address a variety of personal, family, life, and work-related
issues.
Confidential and professional assessment and referral services
for employees
and their family members
EAP and Work-Life Benefits:From the stress of everyday life to
relationship issues or even work-related concerns, the EAP can help
with any issue affecting overall health, well-being and life
management.
• Unlimited Telephonic Clinical Assessment and Referral• Up to 3
Sessions of Professional Assessment for Employees
and Family Members• Unlimited Child Care and Elder Care
Referrals• Legal Consultation for Unlimited Number of Issues per
Year• Financial Consultation for Unlimited Number of Issues per
Year • Unlimited Pet Care Consultation• Unlimited Education
Referrals and Resources• Unlimited Referrals and Resources for any
Personal Service• Unlimited Community-based Resource Referrals•
Online Legal Resource Center• Affinity™ Online Work-Life Website•
myACI App for Mobile Access• Multicultural and Multilingual
Providers Available Nationwide
EAP benefits are free of charge, 100% confidential, available to
all family members regardless of location, and easily accessible
through ACI’s 24/7, live-answer, toll-free number.
EAP services are provided by ACI Specialty Benefits, under
agreement with Reliance Standard Life Insurance Company.
Reliance Standard Life Insurance Company is licensed in all
states (except New York), the District of Colombia, Puerto Rico,
the U.S. Virgin Islands and Guam. In New York, insurance products
and services are provided through First Reliance Standard Life
Insurance Company, Home Office: New York, NY. Product availability
and features may vary by state.
Additional Questions?Contact Human Resources or contact ACI
Specialty Benefits toll-free at
855-RSL-HELP(855-775-4357)[email protected]://rsli.acieap.com
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*In accordance with federal and state law, and professional
ethical standards.
Have there been a few bumps in the road?
Have questions about home, work or family?
How we can help
When you or a household member contacts us, we’ll work with you
to figure out the next steps. If you need counseling, we can
arrange several free visits with a licensed professional. If you
have money or legal questions, we can put you in touch with a
financial advisor or a lawyer.
Workplace safety
Child and elder care resources
Tobacco cessation
Grief and loss
Family health
Home improvement
Addiction and recovery
Dealing with identity theft
Employee Assistance Program
Maybe you’re a few months behind on bills and want to getback on
track. Or you’re new to town and looking for a daycarecenter.
Whatever your concern, a call to the EmployeeAssistance Program
(EAP) can help you through it.
What is EAP anyway?
You may have heard about EAP but aren’t sure what it is. EAPis a
service available to you and members of your householdat no extra
cost. It’s designed to help you with everydayproblems and
questions, big or small. No need to fill outpaperwork or make an
appointment to speak with an EAP staffmember. Just call
800-999-7222 or visit anthemEAP.com.You’ll be connected in an
instant, and we’re here 24 hours aday, every day, to help you.
If online help is more your style, visit anthemEAP.com.
You’llfind articles, checklists, quizzes and other helpful tools.
Youcan browse resources, attend a webinar or take an
onlineclass—right at your own desk. Here are just some of the
topicscovered:
Remember, EAP is here for you 24/7, so you can call at the time
and place that are right for you. Your privacy is important tous.
No one will know you’ve called EAP unless you give them permission
in writing.*
EAP can help smooth it out. Call 800-999-7222
or go to anthemEAP.com and enter SISC.
Anthem Blue Cross is the trade name of Blue Cross of California.
Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance
Company are independent licensees of the Blue Cross Association. ®
ANTHEM is a registered trademark of Anthem Insurance Companies,
Inc. The Blue Cross name andsymbol are registered marks of the Blue
Cross Association.
MCASH3151ABC 2/12
https://youtu.be/KczxkDdcMos
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Be a role model. Children and young adults react, in part, on
what they observe fromtheir parents, guardians, and/or authority
figures. Check in with friends and family. Communication with
friends and loved ones can helpyou feel less isolated.
· Employee Assistance Program (EAP) resource flyers (see
attached). These resources are
also available on SharePoint and the District website under
benefits.o Employee Assistance Program (EAP) Video/Chat/Texto Login
Instructions for Mobile appo COVID-19: How to Prepareo EAP Support
in Times of Uncertaintyo EAP and Work-Life Benefitso Anthem EAP
(available to permanent employees only)o Questions regarding the
District’s EAP should be directed to Ruby Hazzard, Sr.
Benefits Specialist at [email protected]
· Keenan Videos: Working Remotely is a micro-learning video
series which focuses on avariety of topics related to working from
home and was developed to help employees withthe transition of
working in their new home work
space:https://www.keenan.com/Knowledge-Center/Working-Remotely
We will continue to apprise you of additional resources as they
become available. Please make sureto let your supervisor know if
you have any specific issues or concerns. Supervisors should be
inregular communication with their employees to check on their
progress and well-being. We are grateful for the dedication and
caring each of you has shown during this difficult time.
TheDistrict is committed to doing all we can to keep our employees,
students and community safe whilecontinuing the important mission
and services to our students. Sincerely, South Orange County
Community College DistrictBenefits, Risk Management and Human
Resources
mailto:[email protected]://www.keenan.com/Knowledge-Center/Working-Remotelyhttps://www.keenan.com/Knowledge-Center/Working-Remotely
