SENSE MAKING & SOLVING PROBLEMS:

LEVERAGING THE VIEW

“FROM THE BALCONY”

Catherine Davidson (York), Barbara McDonald (Brock), Catherine Steeves (Guelph)

Thursday January 30, 2014

Session Outline

9:05-9:10 Introduction 9:10-9:40 What are the Frames? 9:40-9:55 Case Study: Small Group Discussion 9:55-10:10 Case Study: Reporting Back 10:10-10:15 Conclusion: The View From the Balcony

2 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

http://blogs.windsorstar.com/2011/09/25/bob-til-you-drop-at-the-boblo-dance-pavilion/

Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014 3

The Structural Frame

4 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Metaphor: factory, machine Leader: architect, designer, analyst Ethic: excellence Focus: rules, policies, technology Challenge: align structure to task http://en.wikipedia.org/wiki/User:Oddbodz/Article_Factory

The Human Resource Frame

5 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Metaphor: family Leader: empowerment Ethic: caring Focus: needs, skills, relationships Challenge: align organizat’l

& human needs http://stickfiguresclipart.com/familystickfigures/family-stick-figures-3/

The Political Frame

6 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Metaphor: jungle Leader: advocacy Ethic: justice Focus: power, conflict Challenge: develop agenda

power base

http://www.flickr.com/photos/31505964@N08/3918743875/

• http://commons.wikimedia.org/wiki/File:Jungle.jpg

http://www.flickr.com/photos/befuddledsenses/1334530150/

The Symbolic Frame

7 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Metaphor: theatre, temple Leader: artist, prophet Ethic: faith Focus: metaphor, ritual, stories Challenge: create faith,

beauty, meaning

http://vanrecital.com/concerts/venues/the-orpheum/

Case Study: Your Turn!

1. Each table has an assigned frame with which to analyze the case study.

2. Select a note taker and a reporter for your table.

8 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Case Study: The Question

Should the Library be reviewed as “academic” or “administrative ”

for the purposes of the PPP?

(15 min)

9 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Reporting back

1. What conclusions did your table draw?

10 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

From the Balcony Structural Human

Resources

Political Symbolic

Barriers to PPP Loss of clarity

and stability

confusion,

chaos

Anxiety,

uncertainty

feelings of

incompetence

Disempower-

ment

conflict

between

winners and

losers

Loss of meaning

and purpose

Focus on the

past

Essential

Strategies

Communicating

realigning and

renegotiating

formal patterns

and policies

Participation

and

involvement,

psychological

support

Creating

arenas where

issues can be

renegotiated

and new

coalitions

formed

Creating

transition rituals

mourning the

past,

celebrating the

future

11 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Vincent, Phil. “Four-Frame Model - Reframing Organisations.” York St John University. Presented Feb 17, 2013. Accessed on Slideshare Dec 17, 2013 http://www.slideshare.net/PhilVincent1/fourframe-model

Session Objectives

1. Arrive at basic understanding of the “four frame model”.

2. See potential application of the frame approach to postsecondary or academic library issues.

12 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , January 30, 2014

Want to learn more? See:

Curious about what your frame(s) might be? See: http://www.leebolman.com/frames_selfrating_scale.htm

Thank You!

13 Sense Making & Solving Problems: Leveraging the View "From the Balcony“ OLA Super Conference , Jan 30, 2014_Session #312