SENIOR RESOURCE AND TRAFFIC MANAGER

AUGUST 2021

SENIOR RESOURCE & TRAFFIC

MANAGER

Directorate: Research & Impact

Team: Corporate Affairs

Grade: D

Reports to: Director of Corporate Affairs

IN A NUTSHELL The purpose of this role is to effectively contract and schedule staff resources in

accordance with project, programme, and campaign delivery requirements to

ensure impact in a mixed economy environment (a mixture of staff working on

time sheets and continuous delivery). The postholder will monitor the pipeline

of work, which can be through external projects (charitable and consultancy)

and internal projects such as cross-organisational, coordinated fundraising

opportunities, campaigns, and events. The postholder will ensure the efficient

use of staff, maximising but not overloading staff, working closely with project,

programme and team leads and managers to anticipate resource requirements.

Managing potentially high workloads, the postholder will allow for key decisions

to be made ahead of time in terms of moving deadlines or not taking on

additional work.

CONTEXT • The RSA operates a multi-disciplinary approach to its programmes and

campaigns, seeking to maximise impact.

• The RSA has as part of a recent restructure set up a corporate affairs team

to proactively improve project and programme management and the

internal management of resources.

• The role of Senior Resource & Trafficking Manager is new, making use of a

new Finance and Resourcing System which will go live in October 2021 and

will more effectively track the availability of resources across the

organisation.

• The pace of work is fast, managing potentially high workloads.

SCOPE • Financial: this role works within a target programme budget income of £3m

as well as resourcing outside of this, including 30 staff working directly on

project outcomes and impacts.

• Staff: no direct or indirect reports

• Key internal stakeholders: all programme, project and team leads within the

RSA.

MAIN RESPONSIBILITIES RESOURCE MANAGEMENT

1. Contract and schedule resources as appropriate in accordance with

requirements and the objectives of the RSA.

2. Act as first point of contact for routine scheduling queries and escalate

issues as appropriate.

3. Working with our ERP (enterprise resource planning) system to ensure

right information is available for resource planning decisions.

4. Ensure the correct business processes are in place to fully exploit the ERP

system including the accurate recording of hours and days as relevant.

5. Monitor the utilisation of resources and report to ensure effective and

efficient scheduling, working alongside the Data and Projects Coordinator as

well as the Project Leads, Managers and Coordinators to ensure data is

being accurately recruited.

6. Liaise with project, programme and team leads and line manager to ensure

that forward scheduling meets requirement.

7. Produce schedules of work in advance.

8. Maintain an up-to-date knowledge of standard rates and negotiate with RSA

associates where necessary to cover resourcing at short notice; being aware

as relevant of IR35 requirements.

9. Be proactive in contributing towards the cost-effective scheduling of

resources and reporting under/overcapacity and raising appropriate

warnings as relevant.

PIPELINE AND CLIENT/PARTNER MANAGEMENT

1. Work proactively with the Development team to allocate resourcing and

advise on expected resourcing problems, where possible prior to go-live.

2. Responsible for ensuring an understanding of the likelihood of pipeline

success and the implications for resourcing.

3. Work across the organisation to ensure clients/partners are aware of where

deadlines are not likely to be met so that appropriate steps can be taken to

resolve potential issues.

LEADERSHIP AND MANAGEMENT

1. Coach and/or mentor staff across the RSA to maximise opportunities for

developing and delivering initiatives that align with the strategic leadership

responsibilities of this role

2. Role model best organisational practices (including GDPR regulations) and

ensure consistent approaches across teams.

3. Work collaboratively with your manager, other managers and peers across

the RSA to ensure diverse, equitable and inclusive practices create greater

impact and ‘one RSA’

4. Foster collaboration across the RSA as part of the multidisciplinary teams

envisaged within the current strategy

5. Lead by example with a creative, and open-minded approach to innovation

COMPETENCIES

RSA CORE COMPETENCIES LEVEL

Equitable and inclusive practice Senior Practitioner

Our organisational context Senior Practitioner

Commercial and business skills Senior Practitioner

Critical thinking and problem solving Senior Practitioner

Risk management Senior Practitioner

Planning and prioritisation Expert

Communication and engagement Senior Practitioner

Data & information systems Expert

Leadership Senior Practitioner

Project and programmatic working Senior Practitioner

JOB FAMILY: PROJECT MANAGEMENT AND

COORDINATION LEVEL

Acting as an expert resource on project management to

the wider RSA

Senior Practitioner

Developing deep corporate expertise and programme

knowledge

Senior Practitioner

Developing information provision, including the capture of

metrics, outcomes and impact

Expert

Ensuring Programme and Internal Communications Senior Practitioner

Managing RSA And Programme Business Needs Senior Practitioner

Delivering meeting management and ensuring good

corporate and programme planning

Senior Practitioner

Pioneering Programme and Corporate Governance Senior Practitioner

Leading Diary Co-ordination and Management Senior Practitioner

Facilitating & Supporting Specific Stakeholder Group Senior Practitioner

Core - Role requires the basics. The postholder understands the competency

area and has some experience actively delivering at a junior level.

Senior practitioner - Role will likely be ‘mid-level’ in terms of experience, skill and

knowledge. The postholder has a track record of direct delivery.

Expert - Recognised by the organisation as a Subject Matter Expert (SME). The

postholder delivers to the highest levels and standards and supports others to

do the same. Helps shape the RSA’s requirements and approach in this area.

PERSON SPECIFICATION Essential

qualifications

• Educated to degree level or equivalent experience

Essential

knowledge

• Knowledge of multidisciplinary consultancy models and

optimisation of business processes in a fast-moving

environment.

Essential

experience

• Experience of leading on resourcing and traffic managing in

a complex multidisciplinary environment.

• Making use of resourcing software to manage teams in the

context of professional services automation software.

Essential

skills and

abilities

• High standard of project and programme management

• Effective use of data and information systems

• Highly effective time management and prioritisation skills

• Effective management of competing requests and ability to

understand and sequence them looping in appropriate

colleagues.

• Strong problem-solving skills

• Ability to work collaboratively with senior stakeholders.

Essential

behaviours

or qualities

• Aligned with the RSA’s core values

• Remains calm under pressure

• Comfortable working independently for long periods, in a

fast-moving environment responding proactively to

problems that occur.

Desirable

• Experience of using Business Central and/or Progressus as

a professional services automation software.

This job description is not exhaustive and is liable to review following discussion

with the job holder. The job holder will be expected to undertake any other

reasonable duties as requested by their line manager and commensurate with

the job grade. This job description is a contractual core part of your role with

the RSA.