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Abdul Shaikh Senior Microsoft Consultant +971529413250/+919892289732 [email protected] V-9ABDUM Professional Summary: I am a Microsoft certified technology specialist with more than Thirteen years of experience in unified communications designing, planning, implementation, migration and support. I used to work for Microsoft PSS in the enterprise communications division Taking Calls for Microsoft Global Customer for Microsoft Exchange Server 2003, 2007, 2010 and Exchange 2013. Experience spans across multiple areas of Project Management including resource management, planning, client relationship management and end to end service delivery, Experience in managing a team at multiple levels based across the globe, Extensive hands on in managing the transition and outsourcing of a large team. I am working as Solution Architect with Orient IT Services for Microsoft Products Solutions. My current responsibilities include: Responsible for Microsoft products implementation, Design, Support and attending meetings for technical discussions. Experience in installation, configuration and support of multi-site Microsoft Exchange Server All Version and Microsoft Lync environments offering high availability and disaster recovery. Designing, planning, implementation and migration and Technical Support of Active Directory 2008 and 2012 & Exchange server 2010 and 2013, Lync 2010/2013 and SFB Servers. Both intra-forest and inter-forest. Planning and deployment of Lync Enterprise solution. Migrate from Lync 2010-Lync 2013-Skype for Business Server. Deploying Branch Site with SBS Server, Deployment of Site Resiliency with Pool Pairing across Site.

Senior Microsoft Technical Consultant

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Page 1: Senior Microsoft Technical Consultant

Abdul Shaikh

Senior Microsoft Consultant 📞+971529413250/+919892289732

[email protected] V-9ABDUM

Professional Summary: I am a Microsoft certified technology specialist with more than Thirteen years of experience in unified communications designing, planning, implementation, migration and support. I used to work for Microsoft PSS in the enterprise communications division Taking Calls for Microsoft Global Customer for Microsoft Exchange Server 2003, 2007, 2010 and Exchange 2013. Experience spans across multiple areas of Project Management including resource management, planning, client relationship management and end to end service delivery, Experience in managing a team at multiple levels based across the globe, Extensive hands on in managing the transition and outsourcing of a large team.

I am working as Solution Architect with Orient IT Services for Microsoft Products Solutions.

My current responsibilities include:

Responsible for Microsoft products implementation, Design, Support and attending meetings for technical discussions.

Experience in installation, configuration and support of multi-site Microsoft Exchange Server All Version and Microsoft Lync environments offering high availability and disaster recovery.

Designing, planning, implementation and migration and Technical Support of Active Directory 2008 and 2012 & Exchange server 2010 and 2013, Lync 2010/2013 and SFB Servers. Both intra-forest and inter-forest.

Planning and deployment of Lync Enterprise solution. Migrate from Lync 2010-Lync 2013-Skype for Business Server.

Deploying Branch Site with SBS Server, Deployment of Site Resiliency with Pool Pairing across Site. Deployment of Enterprise Voice Solution. Integrating Exchange 2013 Server with Lync Server 2013 and SFB Servers. Design and implement Microsoft Office 365 complete suit with Hybrid environment. Implementing virtualization of Servers with VMware 5, 5.1, 5.5 and 6 Versions & 2012 Hyper-V. Creation of host Clusters in VMWare across data center. Deploying FT, HA and DRS with VMWare Migration from VMWare 5, 5.1 and 5.5 to VMWare 6. Create virtual machines within Hyper-V and VMWare using Templates. Design and deploy failover clustered Hyper-V environments. Installation and configuration of Spam Filter for email Hygiene. Installation and configuration of enterprise Backup Application. Handling support, implementation and upgrades for Active Directory, Exchange, Windows Servers, and

Backup System.

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Review, assess and provide best practices, knowledge transfer, monitoring rules and performance analysis for AD, Exchange and Microsoft TMG.

Primary Skills Set:

Microsoft Exchange Server 2003,2007,2007,2010 and Exchange 2013. Operating System: Microsoft Windows Server 2000, 2003, 2008 & 2012 R2 OS Features: Active Directory, DHCP, DNS, IIS, DFS, Hyper-V Applications: Microsoft Exchange Server 2000, 2003, 2007, 2010 & 2013, Lync 2010, 2013 and Skype

for Business Server. SCCM 2012 R2, etc. Virtualization: Hyper-V/VMWare Cloud Technologies: Office 365 email, Lync, Yammer. ADFS, Azure, Lync Online, Skype for Business, Patch management: WSUS, SCCM, etc.

Work experience and project: Approximately Thirteen years of working experience in IT Industry

Orient IT Services: Solution Architect May 2014 Till Date Designed and implemented Microsoft Windows Sever Active Directory Domain Services infrastructure for

approximate 3000 Users for Majid Al Futtaim. With HA and DR Solution. Migration planning and deployment from Exchange 2010 to Exchange 2013. Served as a third level escalation point for problem and resolution associated with Lync client and server

issue. Created SOPs and uploaded to the UC Application SharePoint Site Migration Planning and Deployment from Lync 2010 to Lync 2013. For 3000 users. Deployed Enterprise Voice solution Designed and Implemented complete office 365 suite Solution, services like Email, Lync Online, Yammer,

One Drive, Office, etc. Hybrid Solution. Designed, Implemented and Configured Single Sing On with Windows Server 2012 R2 ADFS Services with

high availability Solution. Implemented Azure Active Directory Sync tool with multiple forest to synchronize Active Directory Users and contact, Implemented Yammer Synchronization tool with Single Sign On.

Configured Hybrid setup for mail flow and free busy sharing between on premise and cloud users, Configured Address Book Policy for Staff and Student GAL segregation

Worked with Microsoft PFE for End to End Upgradation from Windows 2007 to Windows 10 Client using SCCM 2012 and MDT tool.

Providing day to day support for Microsoft Windows Server, Hyper-V, VMware, Exchange, Active Directory, SCCM, Office 365, etc. Patching of Windows Servers and Client Machine Using SCCM Server.

Extensive hands on in managing the transition For EAD Project Drafted project plan using MS Project for EAD Project UAE. Successfully coordinated and managed the smooth knowledge transfer. Responsible for resource mobilizing and training as per project requirement Prepare dashboards to communicate the progress regarding scope and schedules. Responsible to move project into steady state operations after successful KT. Interact with customer to define project deliverables, assign team leads and develop project plan.

Projects completed:

Page 3: Senior Microsoft Technical Consultant

Project : DR Site deploymentClient : Emirates SteelEmployment Type: Time Duration: Feb 2016 – March 2016 Project Location: Abu Dhabi: Onsite Role: Solution Architect, Skill used: Solution Design, and Implementation.Project: Lync 2013 Upgrade from Lync 2010.Client: Majid Al Futtaim/MubadalaEmployment Type: Time Duration: Aug 2015 – Dec 2015 Project Location: Dubai: Onsite Role: Solution Architect, Skill used: Solution Design, and Implementation.Project: Exchange 2013 Upgrade from Exchange 2010.Client: Majid Al Futtaim/MubadalaEmployment Type: Time Duration: June 2015 – Aug 2015 Project Location: Dubai: Onsite Role: Solution Architect, Skill used: Solution Design, and Implementation.Project: Active Directory upgrade from Windows Server 2008 to 2012.Client: Majid Al Futtaim/MubadalaEmployment Type: Time Duration: May 2015 – June 2015 Project Location: Dubai: Onsite Role: Solution Architect, Skill used: Solution Design, and Implementation.Project : Hybrid Solution Office 365Client: Majid Al FuttaimEmployment Type: Time Duration: June 2015 – Aug 2015 Project Location: Dubai: Onsite Role: Solution Architect, Skill used: Solution Design, and Implementation.

Hewlett Packard (HP) Limited : Delivery Lead June 2013 to May 2014Core support for Critical Applications like Microsoft Exchange, Blackberry Servers, Lync 2010/2013 & Active Directory Servers. Symantec Enterprise Vault Server, Symantec End Point Protection, Symantec Mail Security for Microsoft Exchange.Providing Microsoft Exchange, BlackBerry and OCS Servers administration and support for a group Of 14,000+ Users with responsibility for planning, deployment, email retention policies, and Security.

Migration from Exchange 2003/2007 to Exchange 2010, Exchange 2013 Configuration Of Exchange Clients Outlook/OWA/ActiveSync and Outlook Anywhere Post Migration. Installation and Configuration of CAS Array on Data Centre and DR Datacenter Installation and Configuration of DAG on Data Centre and DR Datacenter Deploying TMG Server 2010 for OWA.Outlook, Anywhere, Activesync and OWA reverse Proxy Public folder Migration from exchange 2003 to Exchange 2010 Performed Cross Forest Migration from Exchange 2003 to Exchange 2010, with Outlook, OWA, ActiveSync

and Outlook Anywhere Configuration publishing it through TMG Server. Performed Resource Forest Migration from Exchange 2007 to Exchange 2013, Deployment of Kemps Load Balancer, Symantec Bright mail Gateway Server for Email Relay. Manage and Configure Symantec Enterprise Vault Server for Exchange 2010 Server. Working on strict SLA, ITIL procedure and meet expectation level of the customers. Deployment of Symantec Bright mail Gateway.

Projects completed:Client : Welspun Migration from Exchange 2003 to Exchange 2010 and Active Directiry upgrade from Windows server 2008 to Windows server 2012Cleint : Bank Of Baroda Migration from Exchange 2007 to Exchange 2010 Approximately 90000 Users. And Active Directory upgrade from Windows server 2003 to Windows server 2008.

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IGatePatni Limited : Lead Administrator March 2010 till June 2013 Core support for Critical Applications like Microsoft Exchange, Blackberry & ActiveDirectory Servers. Providing Microsoft Exchange, BlackBerry and OCS Servers administration and support for a group of

10,000+ Users with responsibility for planning, deployment, email retention policies, and Security. Working on strict SLA, ITIL procedure and meet expectation level of the customers. Act as a point of escalation for complex issues and resolve 3rd line incidents by investigating,

troubleshooting, evaluating and providing advice to our customers and other members of the Technical Support Services team

Help to build stronger technical skills within the team by sharing knowledge and skills - both practically and by maintaining the technical knowledge database.

Design and Support of the Messaging Infrastructure, providing the business with technical support and delivering a professional service to the user base.

Troubleshooting various scenarios like, Set-up & Installation failure, System Crash, Backup & Restore failure, Database issue, Disaster recovery setup, MailFlow, Public Folder Replication, Offline Address Book, Recipient Update Service (RUS), DNS, Network Connectivity, Antivirus issues.

Providing technical support to manage Windows 2000/2003 forest infrastructure Ensure faster response and a reduction in the time taken to resolve open calls. Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan. Managing IT- Support team from both Application and IT Infrastructure point of view. Implementing new technologies and conducting correspondences for projects. Maintaining high level in documentations and monitoring with SCOM.

Wipro : Senior Technical Consultant (Microsoft PFE) Aug 2007 till Dec 2010Providing remote support to Microsoft customers as Product Support Services (PSS) Engineer by working on Exchange Server 2000 / 2003 / 2007/2010.

Working in coordination of Directory Services, Performance, networking, Clients and PSS Security team we help customers in resolving the issues prime focus being on Exchange Server

Handling server break-Fix cases / Disaster recovery cases related to Exchange 2000, 2003, 2007, 2010 Admin / OWA/ Connectors/ for Microsoft USA and UK Customers. Design & Implementation of Exchange 2000/2003/2007/2010 Servers Building Exchange Recovery Server. Handling Disaster Recovery scenarios, System and Public Folders replication issues. Advanced database disaster recovery Skills using ESEUTIL and ISINTEG for Recovery purposes. Troubleshooting Performance, Schedule + free busy and Offline Address Book Issues. Handling Exchange OWA, ActiveSync, Rpc over Https, Outlook Anywhere, OAB, Auto Discover, issues. Ensuring high CSAT (Customer Satisfaction Rate) Providing quality customer support and consistently meeting or exceeding client Needs by providing

service beyond expectations.

TechHome Infosys LTD : MS Infra Admin June 2003 till Aug 2007

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Implementing, Managing, and Maintaining Windows Server 2003 Network Infrastructure and OS server support.

Responsible for backup and restore procedures. permissions – groups and nesting, User accounts – Role Based Privilege Access. Desktop support and up-gradation rollouts.

PROFESSIONAL CERTIFICATIONS:MCSE/MCP/MCTS/MCP/MCSA Windows server 2012 and Lync 2013, Office 365 and Exchange 2010 & ITIL

EDUCATIONAL QUALIFICATION: Bachelor of Commerce (Bcom) PERSONAL DETAILS: Passport Number: K8162826 valid till Jan 2023.