Senior IT Project Manager In Washington DC Resume Nancy Ellis

8/20/2019 Senior IT Project Manager In Washington DC Resume Nancy Ellis

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Nancy EllisContact info: [email protected]

Veteran’s Preference: 5 Points

US Citizen

Active Security Clearance: Top Secret (Inactive -- Counter Intelligence (CI) Polygraph and components)

P R O F I L E

Seasoned Information Technology specialist and results-driven certified Project ManagementProfessional (PMP) with extensive proven and documented experience in leading enterprise-wide

implementations. Veteran of the United States Air Force and Air National Guard possessing numerous

years of technical, supervisory, managerial, and leadership experience. A computer systems analyst and

systems test engineer equipped with experience in software development life cycle integration,

application validation, system validation, verification testing, database modeling and engineering, data

administration and standardization, defining system requirements, and systems analysis and design.

High-caliber, hands-on, information technology professional with extensive experience in leading people

and leading change in both the private and public sectors. Branded by supervisors and colleagues as an

outstanding problem solver, effective communicator, and a transformational leader with a history of

providing superior customer service in high-profile, politically-sensitive, deadline-driven environments.

CERTIFICATIONS

CompTIA Security +

Certified CE

Certified Agile Scrum Master

Project Management Professional (PMP)

Information Technology Infrastructure Library (ITIL V3)

OVERVIEW OF EXPERTISE

Highly skilled in managing agency-level/enterprise information technology systems to facilitate

the effective implementation of regulatory and policy requirements. Proven experience in directing the evaluation of IT methods and practices to ensure efficiency,

effectiveness, and best value.

Able to successfully develop requirements that result in developing secure and effective IT

systems.

Skilled in identifying risks and vulnerabilities of program operations, performance and work

processes.

Proven experience in briefing leadership with insight and guidance on IT issues related to

capability and requirements.

Well versed in overseeing information technology and resource allocation strategies to support

enterprise information management processes.

Able to successfully lead the development and revision of policies, procedures and strategiesgoverning the planning and delivery of IT services throughout an agency.

Numerous years of experience in serving as a supervisor, manager, and leader successfully

directing work, performing IT Network services activities, and providing policies, procedures and

technical guidance to support staff, peers, customers, and senior leadership.

Highly experienced in formulating, developing, administering, and executing Federal

government network services, objectives, policies, programs, and projects for support

organizations.

Proven experience in assigning work to lower level supervisors and/or employees, developing

work improvement plans, establishing overall network project goals and priorities, and

evaluating results through formal reviews, briefings, reports, and personal observation using a

mailto:[email protected]






formal employee performance management system to include recommending personnel

actions.

Documented experience in leading technology improvement initiatives and aligning technology

services with organizational mission, goals, and strategic plans.

Extensive experience in communicating and liaising with employees of varying ranks to include

Federal employees, Military staff, and Contract employees and skilled in consulting and

collaborating with a diverse cadre of individuals to include different ranks and areas of

expertise.

Able to coordinate operations across technical functions and in diverse organizations national inscope in both the public and private sectors to include developing methods or procedures for

solving and addressing technical issues.

Numerous years of experience in managing and leading technical staff and developing and

maintaining high-visibility information technology projects including analyzing evidence of

failures to determine probable causes of problems and making recommendations and/or taking

appropriate action to resolve problems while at the same time maintaining the highest level of

network availability possible.

Expert in performing Organizational SWOT-Strengths, Weaknesses, Opportunities, and Threats

Analysis with a goal of operational performance improvement.

As a performance improvement officer, successful in assessing an organization from an IT

perspective, developing a Gap Analysis and exhibiting the necessary skills to persuade seniorleadership to provide resources identified through the Gap Analysis exercise.

Proven track record of leveraging, developing, and deploying best practices, policies,

procedures, and processes.

Keen ability in recommending designs and program strategies to promote IT services and

products.

E X P E R I E N C E

Systems Research and Applications (SRA) International, August 1997 – January 2016

During nineteen year tenure with SRA International, promoted into positions of increasing levels of

visibility and responsibility and with more complex work assignments. Branded as an outstanding,

highly proficient leader as evidenced in numerous successes while serving as a Deputy Project Manager,

a Project Manager, and Principal Team Lead throughout SRA International to include working onsite at

the United States Office of Personnel Management, the Federal Bureau of Investigation and the Office

of the Joint Chiefs of Staff at the United States Department of Defense. During tenure demonstrated

attention to detail by conscientiously performing assigned duties. Demonstrated outstanding customer

service skill-set by successfully working with clients and customers to assess their needs, providing

information or assistance, resolving their problems and satisfying their expectations while being well

versed in available products and services and making certain that quality products and services were

paramount. Expressed information to individuals and groups effectively having taken into account the

audience and nature of information.

Founder | IT Project Management Leadership, Washington D.C. Metro AreaSenior IT Project Manager, January 2016 -- present

Attending Networking Events

Researching Industry Leaders

Tracking Industry Trends

Participating in Industry Discussions



Principal Technical Lead, February 2015 – January 2016

Systems Research and Applications (SRA) International

Strategic Perform Group

Fairfax, Virginia

40+ hours per week

Provide extensive support and leadership for the MyCareer@VA (MCVA) program to include technical

oversight, facilitating various initiatives, risk management, requirements gathering, budget reviews and

general operational/maintenance reviews. Accomplishments: Successfully oversaw project focused activities performed by internal staff and subcontractor

staff including monitoring/reviewing statement of work contracts to ensure all activities

identified within the contracts were completed in a timely manner and to the standards

identified with the contract.

Created and employed a separate website for monitoring the stability of the hosting provider’s

environment (i.e., Software as a Service (SAAS). Upon receipt of website availability metrics,

from hosting provider, for uptime and performance factors; confirmed or challenged these

findings depending on the real-time results received from website. Consequently, ensured the

infrastructure remained within the customer’s requirements for an uptime response and online

availability ranged from 99.1% to 99.99%.

Effectively utilized the software product Drupal to maintain and manage updates to the MCVAsite by drafting and/or updating Standard Operating Procedures (SOPs) and updating the

existing Configuration Management (CM) process for maintaining the integrity of the website.

Appropriately and accurately identified the components to be placed into bi-weekly updates to

the website including the general design/layout of the website, minor tweaks or updates, and

any major revisions to any of the existing education support tools. All updates and/or tweaks

were part of the introduction of the Agile Software methodology product release

process/procedures.

Project Manager, April 2010 - January 2015

Network Management Group

United States Office of Personnel Management (OPM)Washington, DC

40+ hours per week

Managed and operated OPM’s Information Technology (IT) infrastructure environments and programs

within the CIO/Network Management Division, including defining and communicating program

strategies to promote IT services and products, recommend designs for IT products; directed teams

responsible for a wide range of IT services across OPM, and interfaced with the clients daily in an effort

to support all Project Management Office (PMO) projects. Accomplishments:

Provided leadership and oversight for various PMO projects, by utilizing, directing, or guiding

various resources to ensure the implementation, management and general maintenance for

OPM’s local and wide area networks (LAN/WAN), data communications, servers, SANs, FISD

distributed system infrastructure, and IT security initiatives. Successfully supported over 8,000 users at OPM headquarters and several field locations by

ensuring their projects and the PMO infrastructure remained available for their day-to-day work

activities.

Ensured projects were completed within stipulated timelines and within the allocated budget

constraints.

Conducted analysis and assessment of various programs and projects as they related to

government policies, technology, and other areas the of network infrastructure, including

facilitation for projects and development of proactive strategies to address projects delays. The

delays transitioned from a recorded percentage of 35 to 50% down to 10 to 15% over a short

period of time, less than nine months.



Supported short and long-range program objectives involving extensive fact-finding, research,

and provided level of effort estimates for the integration of potential new products and

equipment.

Drafted implementation plans and change management processes to address organizational and

technical issues, which aligned improvements with potential and planned processes.

Developed innovative processes for minimizing costs and time gaps for managing multiple

projects while at the same time working within strict budget constraints for delivering projects

on time.

Successfully managed contracts with budgets exceeding 3 million dollars. Provided advice and guidance to senior managers and technical staff regarding project budgets,

existing resources, deliverables, and requirements.

Tracked and monitored comprehensive project plans and conducted feasibility assessments and

Return on Investment (ROI) analyses.

Defined risk parameters and developed preventive and mitigation strategies.

Operated in compliance of all established organization policies.

Successfully resolved issues arising during the course of project for smooth progress and on-

time execution and completion.

Successfully managed project workforce requirements including any necessary outsourcing.

Consistently provided timely and thorough reports and feedback to Contract Manager.

Assisted with drafting RFPs (Request for Proposals) and organizing the bidding process for the

tenders.

Evaluated new and existing commercial off-the-shelf (COTS) and government off-the-shelf

(GOTS) hardware and software platforms and/or products.

Remained aware of and appropriately applied industry best practices for architectural design in

support of developmental efforts with the OPM environment.

Managed or had significant involvement with complex or substantive information technology

projects.

Monitored the purchasing, quality, and invoice generation of all raw materials.

Evaluated and resolved multiple, simultaneous organizational project issues and risks, delays

and problems by utilizing project management and business expertise. Proactively prepared for

any anticipated project issues.

Project Manager, April 2009 – April 2010

Strategy Requirements and Systems Integration

Office of the Joint Chiefs of Staff

United States Department of Defense

Arlington, VA (Pentagon)

40+ hours per week

Managed applications related to the organization’s operating system, such as sophisticated file

maintenance routines, large telecommunications, communications networks, and applications specific

to mission critical government agencies. Project budgets ranged from $100K to 1.5Million.

Accomplishments:

Created and executed project work plans and revised as appropriate to meet changing needs

and requirements.

Reviewed and directed the work of other team members and supported the software

engineering personnel.

Identified concerns and made recommendations for program designs and improvements to

senior managers and leaders.

Recommended modifications for program proposals and conducted analyses for RFPs and

SOWs.

Managed day-to-day operational aspects for extremely complex and aggressive project

timelines that required a thorough analysis of the customer’s identified scope/objectives.



Utilized the IT application development methodologies to move all projects/tasks thru the full

software/infrastructure lifecycle development process.

Effectively applied various IT Application/Infrastructure Methodologies and appropriately

enforced project standards (Agile/SCRUM and Six Sigma); conducting final review of all projects

before releasing to client.

Maintained awareness of new and emerging technologies and their potential application on

client engagements.

Pioneered e-tendering and online management processes for reducing paper usage, with a goal

of producing Eco-friendly projects.

Deputy Project Manager, January 2005 – March 2009

Special Technologies and Applications Office (STAO)

Federal Bureau of Investigation

Washington, DC

40+ hours per week

Conducted several feasibility studies in support of bi-annual Disaster Recovery (DR)/Continuity of

Operations (COOP) exercises and made recommendations to leadership pertaining to issues related to

existing or proposed policy. Managed project budget for initiatives ranging from 50K to 250K.

Accomplishments:

Provided assistance to Project Manager and team members in planning, organizing, andmanaging the day-to-day activities within the project.

Reviewed and provided input for the Monthly Infrastructure Statistical reports/metrics, Internal

Progress Reports (IPRs), staff meetings, and ensured project executions.

Drafted Request for Proposals (RFPs) and Request for Quotes (RFQs) for various equipment

required in the project. Informed parent and contracting organization for contact terms.

Additional Duties: Data Center Operations and Management Team Lead (January 2008 – March 2009)

As Team Lead at STAO, delivered guidance and support for the implementation of the ITIL processes

within the STAO organization. Also, provided technical direction and structure for the expansion of the

DR activities and tasks to include the planning, designing, and implementation of all system

infrastructure components within the STAO Data Center. Accomplishments:

Defined and determined the actual physical and logical infrastructure system components,

systems owners, general maintenance agreements, and End of Life (EOLs) status of various

hardware and software devices.

Utilized existed knowledge of ITIL V3 for tailoring the processes and policies within STAO.

Developed Service Level Management practices with attention to Service Strategies, Service

Design, and Service Operations.

Reported on data center system components for migrating between two facilities, ensuring

identification and tracking of both logical and physical components.

Additional Duties: Disaster Recovery (DR) Team Lead/Manager (January 2007 to December 2008)

Led a team in gathering and analyzing data received from various units within STAO for determining the

Mission Critical Application (MCA) DR requirements necessary to ensure a stable and reliable network

infrastructure (i.e., identifying both hardware and software components of the MCAs) had been

exercised bi-annually prior to any real natural disasters; making sure that the fail over/back or switchover/back procedures had been verified and validated for continued operations of MCAs.

Accomplishments:

Provided technical advice and operating assistance in interpreting DR exercise results.

Drafted a feasibility study for addressing DR/COOP exercises.

Formulated and coordinated disaster recovery tasks and activities for several of the identified

MCAs within STAO.

Ensured the identified MCAs were within compliance of the Federal Continuity Directives

established by the FBI.



EDUCATION

Master of Science

Information Systems

Strayer University, Washington, DC

Bachelor of Science

Computer Information Science

Cum Laude, Strayer College, Washington, DC

TECHNICAL EXPERTISE

Project Management Professional, Information Technology Infrastructure Library Framework/Processes

(V3), Agile (SCRUM) and Six Sigma IT Application Development Methodologies, Rational Unified Process

Requirement Analysis, Mercury Interactive Testing Tools (Test Director & Astra-Quick Test Professional),

Full Life-Cycle Software Engineering, Software and System Design/Implementation, Critical Analysis of

Management Issues of Policies and Instructions, Quality Assurance, Process and Data Modeling,

Data Standardization and Analysis

ASSOCIATIONS/AFFILIATIONS/LICENSURE

Member, Project Management Institute

CompTIA, Security+

Scrum Alliance, Certified Scrum Master (CSM)

Documents

Senior IT Project Manager In Washington DC Resume Nancy Ellis