Seminar 06F - Becoming a Successful Technology Manager (separate registration required) (176464593)

7/27/2019 Seminar 06F - Becoming a Successful Technology Manager (separate registration required) (176464593)

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Becoming a SuccessfulTechnology Manager

Preconference 06F – October 15, 2013

Diane Graves and Gene Spencer



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AbstractBecoming a technology manager means more than "managingtechnology." As a manager, you now have responsibilities that includemanaging people, understanding and negotiating institutional policiesand politics, and communicating effectively with staff, faculty, and peermanagers. You must also know your technology area, keep up withconstant changes, and manage it all. Many managers are charged withdoing more with less. In short, you job is immensely more complicatedthan you might have imagined. Designed for new IT managers, thisinteractive seminar will introduce you to basic management

philosophy, give you a context for becoming a successful manager,guide you to EDUCAUSE resources that can help you grow andsucceed in your new role, and start you on a path toward increasedresponsibility and leadership.

Copyright

Copyright Diane Graves and Gene Spencer 2013. This work is theintellectual property of the authors. Permission is granted for thismaterial to be shared for non-commercial, educational purposes,provided that this copyright statement appears on the reproducedmaterials and notice is given that the copying is by permission of theauthors. To disseminate otherwise or to republish requires written

permission from the authors.



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Morning AGENDA

Introductions

How Thinking About Yourself as a Leader Can Help You

Be a Successful Manager

Managing with Emotional Intelligence

Group Discussion - The Issues We All Face!

Lunch

There is a morning break in here…

AFTERNOON AGENDA

After Lunch

Continuing Discussion - The Issues We All Face!

Leading the Engaged Organization

What’s Next for You?

A Final Exercise

Thanks!

There is an afternoon break in here…



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INTRODUCTIONS

Brief Introductions at Your Table

Name

Institution

Role

One brief challenge you are currently facing

Exchange Business Cards/Contact Information

How Thinking About Yourself as a LeaderCan Help You Be a Successful Manager

in Higher Education



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To be truly successful as a Manager , you

should also regularly reflect on the kind of

Leader you need/want to be!

– OR –

Two Views of “The Organization”

Worker Bees

Leader

Manager

Supervisor

T h e O r g a n i z a t i o n

The Organization

Project

Managers

Team Leaders

Technical

Specialists

Team

Members

Individual

Contributors

Management

Leadership Characteristics

Leadership Roles



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Management vs. LeadershipManager Role

Tactical

Accomplish Mission

Doing things right

Organizing people

Authority by position

Holding others accountable

Managing change

Different effects and they must work together

Leader Role

Strategic

Create a Vision

Doing the right things

Inspiring people

Authority by influence

Holding ourselves accountable

Leading change

Most of us learn leadership from…



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To be truly successful as a Manager , you

should also regularly reflect on the kind of

Leader you need/want to be!

– OR –

How do You do that?

There are many…

about very differentleaders!

Somebody’s “Secrets of Leadership”



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Some Guru’s View of Leadership

Personally, these Inspired Me!

While I recommend each of

these to you, they may not speak

to you as they spoke to me!



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Call your attention to one…

Primal Leadership: A transformational concept Based on

Emotional Intelligence

Helps us understand

Our relationships

How we work with others

How we can change our approach

Helps develop our leadership skills andcapabilities

Managing with Emotional Intelligence



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Goals for this conversation

Define “emotional intelligence”

Consider Gardner’s concept of “multiple intelligences”

Think about emotional intelligence in the workplace—

and apply it

Think about management responsibilities and hostile

colleagues

A short personal story…

The conductor on the 5:36



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Comparing IQ and EI

Intelligence Quotient Emotional Intelligence

Emotional Intelligence is…

“…a form of social intelligence that involves the

ability to monitor one’s own and others’ feelings

and emotions, to discriminate among them, and

to use this information to guide one’s thinking

and actions.”



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Contrasting EI & IQ

IQ Intelligence testing

Correlation with EI

“…a high IQ may assure you atop position, but it may not make

you a top person.”

Dalip Singh

Emotional Intelligence at Work



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What Emotional (or Personal)Intelligence Means: Identifying emotions

Using emotions

Understanding emotions

Managing emotions

Multiple Intelligences

Linguistic

Logical Mathematical

Musical

Bodily-kinesthetic

Spatial

Interpersonal

Intrapersonal



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Interpersonal Intelligence

Understanding other people

Examples:

Salespeople

Teachers

Clinicians

Religious leaders

Political leaders

Actors

Intrapersonal Intelligence

Self understanding



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Social Intelligence

Examples

Negative

Road Rage

• Positive

Texans!



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“One thing people often say is that if you don’t know

a Michael Scott, then you are a Michael Scott.

Food for thought.”

Actor Steve Carrell, Thursday, June 19, 2008 10 Questions for Steve Carell - TIME

Thinking about EI and Management

Think of a situation from the workplace where you feltyou were managed poorly:

What EI skills were missing? Were any present?

How & what can you learn from that person’s

mistakes?

(10 minutes) Identifying emotions

Using emotions


Managing emotions



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Share your stories at your table

Are there compelling examples to share?

Relationships Matter



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Attitudes Matter

Social Intelligence Makes a Difference

“Empathy is the primeinhibitor of human cruelty.”

--Daniel Goleman



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Emotional Intelligence at Work

Addressing EmployeeComplaints

http://vimeo.com/22575125

Thinking about EI and Management Now write about a time when a manager showed you

remarkable emotional intelligence and sensitivity – where you felt supported and understood.

What EI traits did your manager demonstrate? What can you learn from that experience?

(10 minutes)

Identifying emotions

Using emotions


Managing emotions



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Discuss at your Table

Who’s got the most compelling stories?

Please share with us!

Leadership and the Brain’s Design

“No creature can fly with just one wing. Gifted

leadership occurs where the heart and head – feeling

and thought – meet. These are two wings that allow a

leader to soar.”



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Creating Resonance

“Intellect alone will not make a leader; leaders execute a

vision by motivating, guiding, inspiring, listening,

persuading – and, most crucially, through creating

resonance.”

Revealing Dissonance



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Discordant Leaders at their worst

Tyrant, demagogue or dictator

Manipulative and/or abusive

Sociopathic and/or toxic

Insincere and/or shallow

Keep people continuously “off key”

“Dementors” – “drain peace, hope and happiness out of

the air around them” - Harry Potter

“the legacy of their tenure marks a telltale trail of demotivation and apathy, anger and resentment.”

But most of us are susceptible…

Even though we are well intentioned… it is still easy for us

to fall into activities, events, approaches and habits that

create dissonance!

Even the best of us need to

reflect on this often…



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Primal Leadership

“Great leaders move us. They

ignite our passion and inspire

the best in us. When we try to

explain why they are so

effective, we speak of strategy,

vision, or powerful ideas. Butthe reality is much more primal:

Great leadership works through

emotions.”

Primal Leadership

Self Awareness

Self Management

SocialAwareness

RelationshipManagement

The 4domains ofEmotionalIntelligence…

Each domainhas its ownset of skills.



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Primal Leadership

Emotional Self-Awareness

Reading one’s own emotions

Recognizing impact

Accurate Self-Assessment

Knowing strengths and limits

Self-Confidence

Sense of self-worth and

capabilities

Self Awareness

Primal LeadershipEmotional Self-Control

Controlling disruptive impulses

Transparency

Displaying honesty/integrity

Adaptability

Flexibility to changing situations

Overcoming obstaclesAchievement

Drive toward inner standards ofexcellence

Initiative

Readiness to act & seize opportunities

Optimism

Self Manage-

ment



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Primal Leadership

Empathy Sensing others’ emotions Understanding perspective

Organizational Awareness Reading the organization

(currents, decision networks andpolitics)

Service

Recognizing and meeting needs(follower, clients, customers)

SocialAwareness

Primal LeadershipInspirational Leadership

Motivating w/ compelling vision

Influence

Range of tactics to persuade

Developing Others

Change Catalyst

Initiating & leading new directionsConflict Management

Resolving disagreements

Building Bonds

Cultivating a web of relationships

Teamwork and Collaboration

RelationshipManage-

ment



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Primal Leadership

Self Awareness

Self Management

SocialAwareness


The 4domains ofEmotionalIntelligence…

Each domainhas its ownset of skills.

Beyond being smart…

Intellect

Subject-Area Knowledge

Emotional Intelligence

A complete package in BALANCE



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Primal Leadership

Self Awareness

Self Management

SocialAwareness


Primal Leadership

Self Awareness

Self Management

SocialAwareness




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Primal Dysfunction!

How to spot an “Asshole”

Arrogant

Super star

Enemies vs. friends

Low patience, trust

High contempt

Very competitive—maybe

ruthless

Public humiliation

Temper

“I didn’t screw up—he did”

Sucks up (watch for this)

Make life miserable for

colleagues, co-workers,subordinates

High turnover



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Intent vs. Impact

Self-evaluation exercise Think about a time when you didn’t show appropriate

emotional intelligence to a colleague or employee.

Without blaming anyone else , identify (privately):

What you did

Why it was hurtful?

What you could have done instead? What you can learn from the experience?

Is there some unfinished business your need toattend to?



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THANK YOU

Documents

Seminar 06F - Becoming a Successful Technology Manager (separate registration required) (176464593)