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Semester: - aldenschools.org  · Web viewECC Graduate Learning Outcomes: 1.Communication (1) 3.Information Literacy (1) 6.Technological Competence (2) Student Learning: Grading will

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Page 1: Semester: - aldenschools.org  · Web viewECC Graduate Learning Outcomes: 1.Communication (1) 3.Information Literacy (1) 6.Technological Competence (2) Student Learning: Grading will

Course Number and Title: BU 142Business Communications

Instructor: Susan SiutaDepartment of Advanced [email protected] EXT 4131

Office Hours: M-F 7:30 a.m. until 3:00 p.m.Alden High School Room 131

Curriculum: Business: Office Management; Business: Business Administration

Course Description:

This course focuses on the improvement of oral, nonverbal, and written communication. Emphasis will be given to communicating effectively, presenting a professional image, developing strong verbal communication skills, and writing effective business documents (e-mail messages, letters, memos, and reports). This course also includes instruction on interviewing techniques, resumé preparation, and follow-up tasks. Keyboarding skill is recommended.

Duration of InstructionalPeriod: 150 Minutes Lecture per week for 15 weeks Credit/Contact hours (3, 0, 3)

Suggested Text(s): Essentials of Business Communication, Guffey

Course Outcomes:

At the completion of this course, the student should be able to:

1. Define the communication process and describe its impact on the office environment.2. Apply the rules of grammar, punctuation, style, and proofreading to write effective

business correspondence (i.e. letters, memos, reports, and messages).3. Correspond effectively using a variety of business and technical mediums.4. Prepare effective employment communications such as résumés, letters of application,

and letters of reference. Develop effective interviewing skills. 5. Critically examine situations to determine the most effective response.6. Accurately convey messages and determine appropriate follow-up of communications

delivered through various mediums.

Program Competencies:

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ECC BU142 Course Outline Page 2 of 3

Upon completion of this course students will be able to: develop office policies and procedures appropriate to the office environment (1-8); perform the duties and responsibilities of an office manager (1-8); understand the communication process and its role in interpersonal, oral and written

communication (1-8); develop techniques to assist in problem solving and practical applications (1-8); integrate and apply information processing, office support and management skills to

office situations (1-8); and utilize current software programs for word processing, spreadsheet, database,

communication, presentation, graphics, desktop publishing and operating system applications (1-8).

SUNY General EducationKnowledge and Skills Areas: N/A

ECC Graduate Learning Outcomes:

1. Communication (1)3. Information Literacy (1)6. Technological Competence (2)

Student Learning:

Grading will be based on a point system. To calculate your grade add your accumulated points and divide by the total available points. Your numeric grade will translate to a letter grade. The conversion chart is:

A = 93-100 A- = 90-92 B = 83-89 B- = 80-82 C = 73-79 C- = 70-72

Late work only receives half-credit. If the work has been handed back, you cannot make it up. You will receive a zero.

Attendance:

If you are absent from class, check Schoology and get your work to me by next class.

If you are absent for the entire day, check Schoology and get the work to me the day after you return.

If you are absent for an extended period of time, see me.

Learning Resource Center: Students are strongly encouraged to use the library and Internet, where appropriate, when completing assignments.

BU142 – Business Communications

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ECC BU142 Course Outline Page 3 of 3

Topical Outline

Topics Instructional Periods

1. The Communication Process Two WeeksA. Components of communication and barriersB. Work-team (group) communications and diversityC. Technology and various communication mediumsD. Listening skillsE. Nonverbal communication

2. Effective Correspondence Eight WeeksA. Writing with style--elements and toneB. The process of writingC. Basic correspondence—routine, persuasive, and

bad-news messages

3. Effective Employment Communications Two WeeksA. RésumésB. Application LettersC. Job Interview

4. Oral Communication Skills Four WeeksA. Listening Effectively

1. General Principles2. Instructions

B. Speaking Effectively1. General Principles2. Techniques and strategies3. Small-Group Discussions4. Formal Presentations5. Critically analyzing formal presentations

BU142 – Business Communications