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SELLING ENERGY EFFICIENT HOME IMPROVEMENT Sales Tools That Drive Increased Homeowner Participation In Utility/ State Sponsored Efficiency Programs Four Corners Utility Efficiency Exchange August 15, 2008

SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

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Page 1: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

SELLING ENERGY EFFICIENT HOME IMPROVEMENT

Sales Tools That Drive Increased Homeowner Participation In Utility/ State Sponsored Efficiency Programs

Four Corners Utility Efficiency Exchange

August 15, 2008

Page 2: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

The Electric & Gas Industries Association is a 76 year old non‐profit organization with a mission to advance energy efficiency and renewable 

energy solutions through a nationwide network of manufacturers, distributors, utility & state energy efficiency program sponsors and  

thousands of leading home improvement contractors.

Thousands of affiliated contractors nationwide

EGIA brings all facets of the home improvement market together towards one common goal …SAVING ENERGY!

Page 3: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

Source: Home Improvement Research Institute (Feb. 2008)

GENERAL DOWNTURN IN HOME IMPROVEMENT MARKET TO CHALLENGE SPONSORED EFFICIENCY PROGRAMS

Homeowners Are Asking, “Can I Afford To Do This Now?

Page 4: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

IT’S EASY TO SELL IN A THRIVING GROWTH ECONOMYHowever, Only The Best Prepared Will Succeed In Today’s Economic Climate

Page 5: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

Top Tier Contractors Consistently Do The Following:

DIVERSIFICATIONSelling more then one product helps prevent seasonality and drives more profits through add on sales.

SALES CONSISTENCYA pitch book or laptop presentation that kept salesmen consistent and helped overcome hidden objections.

MARKETINGSpend money to make money and have a message with a clear call to action.

FINANCINGOffering a low monthly payment option or for people that could afford to pay cash, a no interest / no payment option.

WE ASKED CONTRACTORS THE SECRETS TO THEIR SUCCESS

If The Contractor, While In The Home, Doesn’t Have The Tools and Training

To Close The Sale It’s A Lost Opportunity For The Contractor

and The Program Sponsor!

PROGRAM SPONSORS SHOULD BE ASKING THEIR CONTRACTOR BASE“ HOW CAN WE HELP YOU SUCCEED”

Page 6: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

Energy Efficient Home Improvement First, Not

The Granite Countertops!

There are many competitive forces vying for the homeowners disposable income

In today's economic climate, optional energy efficiency investment is getting even tougher for consumers to justify.

Competition To Consumer Participation In Energy Efficiency Programs Is Any Product That Takes Away The Consumers Disposable Income !

WHY ARE CONTRACTOR SALES TOOLS and TRAINING SO IMPORTANT?

Page 7: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

GIVE THE CONTRACTOR TOOLS THEY NEED TO SUCCEED

CONSUMER MARKETING TOOLSProgram sponsor marketing to consumers through bill inserts, direct marketing, case studies and media.

Drive Consumer ReferralsReduce Contractor Cost of Sales

CONTRACTOR MARKETING TOOLSMarketing tools for contractors that back up the program sponsors consumer marketing message.

Provide Pitch-Book Design SupportDevelop Targeted Sales Book Inserts

CONTRACTOR TRAINING TOOLSEffective training of both the technical and the sales side of the business.

The Technician and The Salesman Are Typically Not The Same Person

COMPREHENSIVE FINANCING TOOLSMakes the energy efficient home affordable especially when complimented with program sponsor incentives.

Home Energy Efficiency Doesn’t Occur Until It’s Financed

Home Efficiency Happens When The Contractor Can Clearly Communicate The Value Proposition and Has The Training

and Tools To Overcome Objections!

Page 8: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

PROGRAM SPONSOR CONSUMER MARKETING TOOLS

CONSISTANT MARKETING TO DRIVE LEADS

Web, Bill Inserts, Bangtails, Mailers, Media Events

MARKETING MUST HAVE CALL TO ACTION

This Should Give The Homeowner A Reason To Invest Their Disposable Income On An Optional Energy Saving Project. (Create A Sense Of Urgency)

MARKETING SHOULD MIRROR CONTRACTOR TOOLS

This Provides Independent Third Party Validation

Consumer MarketingPlants The Seed

Page 9: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

CONTRACTOR MARKETING TOOLS

Utility Branded Applications

One Page Program Descriptions

1. Simple One Page Program Descriptions To Provide Quick Reference For Sales People

2. Consumer Marketing Flyers / Sales Book Inserts With Data Supporting Energy Efficient Home Improvement

Provide Pitch-Book Inserts

3. Access To Marketing Materials With Data To Support Potential Energy Savings And Comfort.

4. White Papers and Customer Testimonials

Sales Book Inserts

Contractors Need Program Branded Materials To Give Third Party Validation That Home Energy Efficiency Is The Way To Go!

Leverage The Program Sponsor and ENERGY STAR Brand Recognition

Page 10: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

Technical & Sales Training Key To A Successful Home Energy Efficiency Program

WELL ROUNDED TRAINING IS KEY!

It All Starts With The Sale!

If Contractors Cannot Sell Home Energy Efficiency, Then There Is Nothing To Install Correctly.

Contractors Need To Understand The Value Proposition.

ONGOING CONTRACTOR TRAINING CRITICAL!

Contractor Field Services?

Sales & Marketing TrainingTechnical Training

CONTRACTOR TRAININGDeliver Sales Training Not Just Technical Training

Page 11: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

The Average American Has $5,000 In The Bank.

So It’s Not Surprising That The Biggest Hurdle Consumers Face When Embarking On Home Energy Efficiency or Renewable Energy Projects

Is Usually Money!

FINANCING IS THE KEY TO UNLOCKING THE VAST POTENTIAL FOR ENERGY EFFICIENT HOME IMPROVEMENT

Page 12: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

65% Of Homeowners That Demand To Use Their Own Financing Never Close The Deal.

However, Only 10% Of Homeowners Cancel Projects From Contractors That Offer and Secure Financing.

More Than Half Of The Homeowners Who Completed Remodeling Projects Costing At Least $5,000, Borrowed Money To Pay For The Work.

Giving Homeowners Access Low Cost Financing Makes Energy Efficient Home Improvement Affordable and Gives

Contractors A Powerful Tool To Close More Deals

RESULTS FROM AN INDEPENDENT FINANCING INDUSTRY SURVEY

Page 13: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES

IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY

STAR PROJECTS AND SOLAR PV

12.99% APR Standard Flat Rate

Terms Up To 20 Years

5.99% to 9.99% Buy-Downs Available

Deferred Payment / Delayed Interest

Online Document Preparation

Non-Lien, No Equity Required

IDEAL FOR MID-SIZE HOME EFFICIENCY PROJECTS, HVAC, INSULATION, WINDOW

UPGRADES AND SOLAR THERMAL

Instant In-Home Approvals

7.99%, 8.99% & 9.99% Fixed For Life 1.5% & 2.0% Payment Factors Available

6/12 Month No Payment /No Interest

Branded GEOSmart Credit Applications

Non-Lien, No Equity Required

Unsecured Installment$2,500 ‐ $50,000

RevolvingUp To $25,000

Page 14: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

HVACInsulationGeoExchange SystemsWindows & SidingWhole House Home PerformanceSolar PhotovoltaicSolar Thermal (domestic hot water & pool heating)Water HeatersWindow Treatments (tinting, shading, shudders, awnings) Energy Efficient RemodelingWind TurbinesIndoor Air QualityInstalled Generators

GEOSMART FINANCING COVERS VIRTUALLY ALL HOME EFFICIENCY MEASURES, INCLUDING BUT NOT LIMITED TO:

GEOSmart APPROVED MEASURES (Partial List)

Page 15: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

GREEN BRANDED MARKETING & ADVERTISING MATERIALS

Branded Program Collateral

Extensive Sales TrainingHow to Sell Financing” Program

Sales Pitch Book Development

Webinars & Ongoing Sales Training

Page 16: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

PROGRAM SPONSOR BRANDED MARKETING With An Option To Leverage EGIA Approved Contractor Designation

EGIA GEOSmartApproved Contractors

Have Passed A Screening and Review Process That Includes:

Verification Of Valid Contractor License

Satisfactory Dun & Bradstreet Check

Satisfactory Credit Check

Verification Of Solid Business Financials

Verification Of Tax ID Number

Page 17: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

AUTOMATED CONTRACTOR REFERRAL PROGRAM Linking Interested Consumers With Sponsored Program Eligible Contractors

Easy To Use Online ProcessInstant Access To

Qualified Contractors

Page 18: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

PROGRAM BRANDED CONTRACTOR SALES TOOLS

Page 19: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

GEOSmart CONTRACTOR SUPPORT & RESOURCE CENTER Online Sales Tools, Training Materials and Quick Reference Guides…

Page 20: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

Southern California Edison AC Quality

Southern California Edison Home Performance With

Energy Star

San Diego Gas & Electric Premium Efficiency Cooling

Anaheim Public Utilities Home Performance With

Energy Star

Imperial Irrigation District Efficient HVAC & Windows

Arizona Public ServicesSolar Financing

Wyoming Home Performance with

Energy Star

Maine Home Performance with

Energy Star

Arizona Home Performance with

Energy Star

Maryland Home Performance with

Energy Star

Texas Energy (TXU)Authorized Dealer Network

SAMPLE OF EGIA’S UTILITY, STATE AND COMMUNITY SPONSORED FINANICNG PROGRAMS

City of Santa Monica Community Wide Solar & Home Efficiency Project

Page 21: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

GEOSmart Commercial Energy Efficiency &

Solar Leasing Program Now Available!

Leasing TermsNon-Brand Specific

National Competitive Pricing

Non-Profit and Municipal Leasing Available

No Financials Required From $10,000 To $75,000

Company Financials Required From $75,000 To $500,000+

Easy To Use Program With Quick Quote Available In Seconds

Contractors/ Customers Can Apply Online With Same Day Response

COMMERCIAL ENERGY EFFICIENCY & SOLAR FINANCING

Page 22: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

COMMERCIAL ENERGY EFFICIENCY & SOLAR FINANCING

Online Application Processing

Instant Payment Quote

Page 23: SELLING ENERGY EFFICIENT HOME IMPROVEMENT · ENERGY EFFICIENT HOME IMPROVEMENT FINANCING TO FIT ALL JOB SIZES IDEAL FOR LARGER HOME EFFICIENCY OR HOME PERFORMANCE with ENERGY STAR

CONTACT INFORMATION

Bruce MatulichExecutive Director

(916) 480-7314 Office(408) 781-4643 Cell

[email protected]