Business Protocol

Business Protocol

Business Protocol

Behaving in an appropriate manner has become a key strategy to getting and staying ahead in the business world.

Business Protocol

Good business protocol will help your business go more smoothly.

Principles of Business Protocol

Principles of Business Protocol

#1 Be on time.

Being on time shows respect for the people with whom you meet.

Be On Time

If you will be late, call and give an estimate when you will arrive.

Be On Time

If you arrive late, you may disrupt the presenter.

Be On Time

Set realistic deadlines.

Be On Time

Principles of Business Protocol

#1 Be on time.

#2 Be discreet.

Keep confidential information confidential.

Be Discreet

Don’t spread good or bad gossip.

Be Discreet

Principles of Business Protocol

#1 Be on time.

#2 Be discreet.

#3 Be courteous, pleasant and positive.

Greet people with a “hello” and a handshake.

Be Courteous

Use appropriate words.

Be Courteous

Principles of Business Protocol

#1 Be on time.

#2 Be discreet.

#3 Be courteous, pleasant and positive.

#4 Be concerned for others.

Try to understand your client’s viewpoints and needs.

Be Concerned for Others

Understand your co-workers’, superiors’ and subordinates’ viewpoints and needs.

Be Concerned for Others

Be empathetic to the viewpoints and needs of others.

Be Concerned for Others

Don’t brag about yourself.

Be Concerned for Others

Principles of Business Protocol

#1 Be on time.

#2 Be discreet.

#3 Be courteous, pleasant and positive.

#4 Be concerned for others.

#5 Dress appropriately.

Follow the dress code of your company and industry.

Dress Appropriately

#1 Be on time.

#2 Be discreet.

#3 Be courteous, pleasant and positive.

#4 Be concerned for others.

#5 Dress appropriately.

#6 Use proper language.

Principles of Business Protocol

The following are inappropriate:

• “Off color” jokes

Use Proper Language

The following are inappropriate:

• “Off color” jokes

• Racist slurs

Use Proper Language

The following are inappropriate:

• “Off color” jokes

• Racist slurs

• Sexist slurs

Use Proper Language

The following are inappropriate:

• “Off color” jokes

• Racist slurs

• Sexist slurs

• Ethnic slurs

Use Proper Language

Use Proper Language

Be careful what you say on the phone in a work setting.

Executive Communication

Executive Communication

Be a good listener.

Executive Communication

Pronounce names correctly.

Choose your words carefully.

Executive Communication

Organize your thoughts before you speak.

Executive Communication

Make sure any written communication is correct.

Executive Communication

Follow-Up

It moves business relationships along.

Follow-Up

Carefully choose those who you need to follow up with.

Follow-Up

Follow-up should be sincere.

Follow-Up

Entertaining and Gift-Giving

Your table manners reflect you and your company.

Entertaining

• Consider the other person

Gift Giving

• Consider the other person

• Determine if appropriate

Gift Giving

• Consider the other person

• Determine if appropriate

• Follow his or her company policy

Gift Giving

• Consider the other person

• Determine if appropriate

• Follow his or her company policy

• Be careful if a food item

Gift Giving

Gift Giving

Some companies have policies against gift-giving and gift-acceptance.

Acknowledge gifts with a prompt “thank you” note.

Gift Giving

Business Protocol

Business Protocol