Self Assessment -An Award Simulation

ApproachPaul Evans: Director of Business Excellence

Liverpool John Moores University

EFQM Education Community of Practice

23rd February 2006

University of Macedonia

Personal Background 20 years in industry with EFQM

Founder MemberWorked with EFQM since 1996

Benchmarking GroupSenior Assessor for EEAMember, Awards & Recognition

Working GroupMember 2005 FC/Model Review Group

Some Facts about LJMU25,000 students2,500 staffAnnual Revenue Budget €170mSeveral Areas of International

Research Excellence10 spin-out companies p.a.Owners of the world’s largest

Robotic Astronomical Telescope

Excellence Model & LJMU EFQM Members since 1997Formally adopted Excellence Model

in October 2002 Diagnostic Self-Assessment in

February 2003 (All 32 Criterion Parts)‘Diagonal Slice’ Team Approach

2005 Self-Assessment

An Award Simulation Approach

Why Award Simulation ? 2 years of action following first

assessment Senior Group Fully Involved Too Close to the Action..lost objectivity Award Application Process…restores

objectivity Opportunity for External Input More Mature in Excellence Terms

Award Simulation ProcessAssessment Framework Selected (e.g.

EEA, BQF, Excellence North West)

Application DraftedApplication Agreed InternallyAssessment Team Selected (internal

assessors/externally led)

Application Submitted

Award Simulation ProcessApplication Assessed by TeamTeam Consensus Meeting (1.5 Days)Team Site Visit Planning (0.5 Days)Site Visit (2 Days)Team Final Consensus & Scoring (1

Day)Feedback Report produced

Award Simulation Advantages Drafting Application is a reflective process Increased objectivity; separates

assessment from development work Structured approach; formal and

disciplined Professional Assessors; independent

feedback & scoring Rehearsal for the ‘Real Thing’

Recommendations for OthersUse a sub-set of the senior team to

draft application Use a mix of internal & external

assessors (knowledge combined with objectivity)

Don’t brief interviewees & focus groups

Remember it’s about exposing issues – not hiding them

Outcomes for LJMU in 20056 main themes (all recognised & now

being addressed)Score more than doubled since last

self-assessmentLikely to be at ‘finalist’ standard

within 2 yearsRenewed impetus & confidence

Questions?

Paul Evans: Director of Business Excellence

Liverpool John Moores University

EFQM Education Community of Practice

23rd February 2006

University of Macedonia