security statistics

2

• 1 home in 5 will suffer a burglary or fire incident in the next 6 years

• 1 home in 3 will have a medical emergency this year

• A home security system makes you 3 times less likely to be broken into

• 9 out of 10 convicted burglars agree they would avoid a home protected by a security system

• Home security systems may save you up to 15% on your home owner’s insurance

INDIVIDUALS

PEOPLE THAT RECENTLY HAD

A LIFE EVENT OCCUR

FAMILIES WITH CHILDREN

PEOPLE WHO TRAVEL OFTEN

Key Customers

4

welcome to vivint

Who is Vivint?

One of the largest security and home automation

companies in North America

Vivint’s mission

Protecting families, increasing energy efficiency, simplifying

lives

What they do

Provide simple, affordable home automation

• Employees are part of a Vivint branded fleet, including fleet vehicles, uniforms and I.D. badges

• Average time to service

customer is 72 hours

• 95% of problems are resolved in one service visit

Installer/service network

customer service

why vivint?

Vivint gives you the ability to manage your entire system through your computer, tablet, smartphone or any web-enabled device.

You can access video monitoring, lighting and lamps controls, door locks, thermostats, alert notifications and much more.

smart protect$49.99 mo.

• Protect your home and family

• SkyControl panel• Wireless technology• 24 / 7 monitoring and support• Remote access and mobile app• Custom event notifications• Lighted yard sign• Up to $420 of customizable

equipment

+

smart protect & control$59.99 mo.

Stay connected with home• Includes Smart Protect +

• The choice of any two automation devices:

• Automatic door locks

• Programmable thermostat

• Indoor camera

• Doorbell camera (coming 2015)

• Garage door controller (coming 2015)

• Outdoor camera (coming 2015)

+

smart complete$69.99 mo.

Everything in one simple package• Includes Smart Protect &

Control +

• Space Monkey data storage:

• Local copy + cloud backup

• 1 TB of storage space

• Fully encrypted

• IOS, Android, Mac & Windows compatible

• Remote access

Vivint offers products and services in thousands of cities and towns throughout the U.S. and Canada (Western, part of Ontario). Customers will verify service in their area by:

• Clicking on the Check Service link on the Let’s Get Started page

• Entering home zip/postal code

• Clicking Check for Service

check service area

how to order

You should educate yourself and your customers at the online portal

Go to Your ACN Direct Online Store

Vivint section

BY PHONE1-877-479-1668 8am-Midnight ETSeven Days a WeekCustomer MUST be on the line

how to order

Easy professional installation

• Customers can set a convenient time and date to suit their life

• Mon - Sat from 9 am to 8 pm ET

• First available appointment is typically within 3 days

• Most installations are completed within 7 days

installation

Email confirmation that includes:

• Account number, Order summary, Activation fee amount, Monthly payment, Total up-front payment, Payment method, Installation appointment information

confirmation of order

• Customers should use Business ID on each order

• Customers must provide their own valid email address

• Customer must provide credit card for purchase

• Customers must read, understand and acknowledge the Terms and Conditions

ordering tips

Customer will receive an email with instructions on accessing the online Account Management page

online account management

• United States, 3 days after installation

• Alaska, 5 days after installation for the standard agreement and 7 days after installation for the Panic Pendant addendum

• Canada, 10 days after installation

• Seniors (70+ years old), 30 days after installation

cancellation policy

customer acquisition tips and faqs

conversation starters• Does your house tell you when you forget to lock the doors? 

• Have you ever wanted to check in on your sleeping kid without opening the door and waking him/her up?

• Want to keep the neighbors from borrowing your stuff when you’re not home? Or let them in when it’s ok to borrow something without giving them a key?

• Do you want your lights to come on when you walk in the door?

• Do you sometimes wish you could do the little things, like lock your doors or turn off the lights, even when you’re not at home?

• Have you ever wanted to turn on the air conditioning on your way home from work?

• Have you ever wanted to check on your house when you’re traveling/at the park/at work?

I don’t need home security

Price too high

overcoming objections

support