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Congratulations to the GTAA!
By Jim Catney, Vice-President, Aviation and
Transportation
S.P. wishes to congratulate
one of our key customers –
the Greater Toronto
Airports Authority (GTAA) for
receiving the Airports Council
International’s Airport Service Quality
(ASQ) recognition award for Customer
Service Excellence and the title of Best
Large Airport in North America.
The Airports Council
International Airport
Service Quality Award is
the highest possible
distinction in the industry
and we are delighted that
Toronto Pearson has been recognized for this
significant achievement and prestigious
award, which is possibly the highest accolade
an airport operator can receive.
This award recognizes
Toronto Pearson
International Airport for
their courteous and helpful
staff and improvements to
airport ambiance.
This is a great step for the
GTAA in achieving their
vision of becoming the
“the best airport in the world” and their
mission statement of “Passengers are our
Passion”.
A.S.P. continues to support the
GTAA and the Toronto
Pearson Airport Community in
enhancing the customer
service experience; as employees of the
Toronto Pearson Airport Community, we
should all be extremely proud of our role in
airport customer service excellence.
On behalf of A.S.P., we sincerely congratulate
the GTAA and wish them continued success
in the future.
Inside This Issue
HQ News 2
Employee Spotlight 6
Residential and Commercial News 13
Aviation News 13
Canine Corner 15
ICTS News 15
A.
Quarterly/Seasonal Newsletter for Employees and Clients
of A.S.P. Incorporated
1450 Appleby Line, Suite 200, Burlington, ON L7L 6V1
877-552-5535 | security-asp.com
Security
Matters™
Security Matters™ HQ News
Spring 2018 Edition Page 2
OSR Mariam Yalda Wins Eye on Safety Award By Noah Thompson, Senior Manager,
Customer Service
SR Agent Mariam Yalda
received an Eye on Safety
Award from GTAA, Corporate
Safety and Security for going
above and beyond while performing
her OSR duties.
During an afternoon peak in Terminal 3 at
Toronto Pearson, Agent Yalda was
instrumental in the apprehension of two
passengers that forced their way through a
Terminal Access Control Point.
Mariam’s attention to detail and direction,
led TPIA Safety and Peel Regional Police
to the unruly passengers to stop them from
boarding their flight.
Mariam is a shining example of our team
going above and beyond for Safety and
Security. Mariam received some safety swag
and is invited to attend the GTAA’s Eye on
Safety Gala later this year. A job well done!!
Welcome Aboard! By Barbara Joaquin, Manager, Human
Resources
e have recently welcomed a
new member to the head
office Human Resources
Team, Theresa Schulin.
Theresa joins A.S.P. as HR Administrator, to
fill in for HR Administrator Carling
Rakoczy when she goes on maternity leave
in June 2018.
Theresa comes to us with over 10 years of
human resources experience, having worked
for Ikea as an HR Generalist. Most recently,
Theresa supported GardaWorld in the
areas of payroll, billing and scheduling of
guards.
Theresa Schulin, HR Administrator
In Carling’s absence, Theresa is your main
point of contact for general HR inquiries,
such as benefits enrolments/changes,
uniform orders/returns, employment letters,
employee portal password issues, and
updating personal information. Theresa can
be reached at 905-333-4242 ext. 224 or
Please join me in welcoming Theresa to the
A.S.P. team!
O W
GTAA Safety Officer Adam Hendrick presents
Eye on Safety Award to OSR Agent Mariam
Yalda
Security Matters™ HQ News
Spring 2018 Edition Page 3
Did You Know? By Paul Parkinson, Director of Finance
Payroll Processing Changes Here at head office, the
accounting team has been
hard at work in
transitioning our accounting and payroll
system to Sage 300. We’re very excited
about this change. With an integrated system
connecting both the scheduling and
accounting system, we will see fewer errors
and increased efficiencies. This means that
there will be a new format for the paystub.
Prior to the conversion, we will be providing a
sample paystub to help you understand how
to read the new paystub.
To help reduce the number of payroll
discrepancies, we encourage you to review
your online portal frequently and quickly
bring any discrepancies to your supervisor.
Resolving discrepancies after the payroll
process is extremely time-consuming.
OHIP+ The recent changes in
the provincial
government provide
drug coverage for persons under the 25 years
of age. Please request the generic drug from
your pharmacist; otherwise, you may still be
responsible for a charge that isn’t covered.
MyTime Scheduling App and Preferences By Darren Scott, Resource Coordinator
ever miss an available posting
again using the MyTime app.
The MyTime app improves
communication by putting your
schedule on your smart phone.
From the app, you can:
View your schedule. No more logging on
to your desktop to see what days you’re
working and when you have vacations.
Easily make plans around your work
schedule.
Sign up for shifts and overtime.
Apply for leave.
Sort and filter available postings.
Receive mobile alerts and notifications.
Was there a change to your shift start
time? The app will send you an alert as
soon as a change is made.
Punch in and out.
Have you set your Preferences?
Using your portal or MyTime app, you can
tell Resource Planning when you prefer to
work. When an individual shift is open or a
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Security Matters™ HQ News
Spring 2018 Edition Page 4
long-term assignment becomes available,
your preferences are reviewed to assist
scheduling. If you don’t set preferences on
your portal, you may be overlooked.
For more information regarding the app or if
you require assistance with it, please contact
Resource Planning Department.
Social Media Corner By Susana Borosic, Administrative Assistant
ur guards and OSR
representatives receive
incredible praises for their
hard work and dedication.
From maintaining outstanding vigilance
outdoors during cold days, to providing that
extra touch of service, our staff are on the
front lines making it happen! This quarter,
share your stories with us and let us share all
you do, online!
Do you have a fun story?
Have you received a
lovely compliment? Any
memorable moments or
general anecdotes about
your day that make you
love what you do? If so,
send an email to me, Susana, at
[email protected] and allow me the
opportunity to celebrate your team spirit with
our followers!
Are You “AWARE” of Our New Training App? By Debbie Ciccotelli, Director, Strategic
Initiatives
ur parent company, ICTS, has
developed an exciting new
Security Awareness Training
application (“app”) entitled “AWARE”,
which will be rolled out to all ICTS
employees worldwide, including A.S.P.
AWARE may be run on any PC or mobile
device. The app focuses on how to identify
suspicious signs, which are indicative of a
threat in the workplace.
There are a number of
versions of this app, each
of which has been
expressly designed for the
specific sectors in which
our employees work (e.g.,
Aviation & Airport
Environment, Retail and
Commercial). Although
the content of each
version is basically the
same, the case studies
(videos and lessons learned) are targeted to
each specific work environment.
A.S.P. will commence the roll-out of this app
to all of our employees within the
Aviation/Airport environment within the next
few weeks; shortly thereafter, we will initiate
the roll-out to our CIC/RES
(Commercial/Residential Division)
employees. Employees will receive detailed
instructions as to how to register and access
the app, which will include a link and Licence
Key for each specific version and instructions
for the specific access device (PC, iPhone or
Android). The training course takes
O
O
Security Matters™ HQ News
Spring 2018 Edition Page 5
approximately 25 minutes to complete and
includes a short test upon completion of the
training.
ALL A.S.P. employees will be required to take
this training and individual training records
will be tracked to ensure completion across
the organization.
SECURITY MATTERS! and we all play a role
in the protection of our client’s assets,
employees and customers.
Situational Awareness in Security Operations By Darren Scott, Resource Coordinator
here are many important
factors in the work of a security
guard, but to effectively
maintain the security of clients and co-
workers, there is no skill more
important than situational awareness.
Safety and security all hinge on a guard’s
ability to recognize potential threats, realizing
when a situation is escalating and knowing
how to respond appropriately.
The following examples highlight a few key
elements of situational awareness, as well as
how it can improve results.
Focus on Your Surroundings One of the primary
skills of situational
awareness is the ability
to identify anything that
seems out of place. We
might refer to this as
being diligent, so that even the tiniest details
aren’t missed.
Security guards should learn to focus on
minor details and investigate even the
smallest indicator that something might be
wrong. That strange sound might be nothing
more than a squirrel outside in the trash, but
it could easily be a trespasser trying to gain
access to the facility. Using situational
awareness to investigate these details can
help stop a problem before it gets out of hand.
Escalation Prevention Another key element of situational awareness
is responding appropriately to prevent
escalation.
Whether a guard encounters a fire or come
face to face with a trespasser, understanding
the steps needed to take to resolve the
situation and keep safe in the process is an
T
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 6
absolute must.
Not every situation requires that a guard calls
for assistance. A key part of situational
awareness is understanding which situations
can be resolved without outside assistance
and which problems require supervisor
assistance or communication with a client.
Training to Interact with Aggressive Individuals All guards receive training
on what to do for the
various security situations
they might face. One of the
most difficult situations
involves dealing with an
aggressive individual.
Among the tactics that
guards understand is the
importance of maintaining
correct posture, staying a
safe distance away, verbally
communicating in a calm direct manner, and
watching for physical signs that an encounter
is escalating into a potentially dangerous
situation.
By understanding what needs to be done to
prevent an incident from occurring, security
guards are in a better position to protect the
interests of clients and coworkers.
Spring Honour Roll In this edition, Employee Spotlight shines on
the following outstanding employees. Thank
you to:
David Ramlagan, for all you do.
Nelia Silva, 2017 CEO’s Award of Merit.
Nataliya Boychuk, 2017 CEO’s Award
of Employee Excellence.
Osmond Coutino, 2017 CEO’s Award of
Supervisory Excellence.
Tinisha Harding, 2017 Security Guard
of the Year (RES/CIC Division).
Sedije Muratovski, Toronto Pearson
Safety and Security Award, Tier 2.
Joshua Santos, for resuscitating an
elderly male found without vital signs.
Patel Vandanabahen, for appreciation
from our client InterVISTAS.
Sushana Lindo, for founding the Blake
and Lindo Christmas Helping Hand Fund.
Nunzio Cannistraci and Magdi
Iscandar, Monthly Referral Draw
Winners.
“I would like to congratulate everyone for their enormous and dedicated hard work
last year. They were there when we needed them, whether it was for a post, call-up or
even for door patrol and Airside Gates/NPSV (Non-Passenger Vehicle Screening).
People are and will always be our greatest asset. Your abilities and contributions are an
important key to the success of our entire operation.
We thank all employees who went out of their way to help and support us.”
- Osmond Coutino
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 7
Meet David Ramlagan By Sean Gallagher, HR Recruitment
Manager
avid is A.S.P.’s Training
Coordinator for Aviation
Security at Toronto Pearson
Airport, but he didn’t start there!
David Ramlagan explains GuardTek Software
David has always been involved in Aviation
from a young age and moved up through the
ranks at G4S, where he started as an Access
Control Officer in 2004. Displaying great
leadership and drive, he was promoted to
Terminal Security Supervisor.
A.S.P. took over the G4S Aviation contract in
2009, and our executive team quickly noticed
David’s exceptional skills. Now under employ
as an A.S.P. representative, David was
promoted in 2010 as the first ever Aviation
Training Coordinator. He has since
trained hundreds of guards through his nine
years with A.S.P.
David’s success stems from a continued
desire to grow and achieve. In addition to
arriving early for work, staying later than
asked, and maintaining an excellent rapport
with his colleagues, David continues to
mentor team members on his own to achieve
his same level of success by proving
exceptional training techniques, daily. Thank
you, David, for your dedication and your
inspiration to the Security Industry.
Lucky Draw Winners! By Sean Gallagher, HR Recruitment
Manager
Nunzio Cannistraci, December/January Monthly
Referral Giveaway Recipient
Magdi Iscandar, February/March Monthly
Referral Giveaway Recipient
D
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 8
Nelia Silva, 2017 CEO’s Award of Merit By Garinder Grewal, Service Delivery
Manager, Aviation
elia Silva quite often goes well
beyond her typical obligations
to satisfy clients. She always
demonstrates how excellent customer
service has a lasting positive effect on
client relationship.
In her three years
of service with
A.S.P., Nelia was recognized multiple times
by Gate Gourmet’s senior management
for her professionalism and her customer
service skills.
Nelia was additionally on various occasion
commended by GTAA clients Jeff Thorn
(Manager, Security Operational
Support) and June Main (Manager,
Corporate Services); they would like Nelia
to be the first choice for GTAA receptionist
call-up.
Nelia also stepped up on multiple occasions
to fill in as supervisor.
Nelia Silva,
2017 CEO’s Award of Merit
“I am pleased, honored and humbled to accept this award. I've worked at
this location since 2009 and currently going on three years with A.S.P.
Earlier this year, I was promoted to Acting Supervisor and help out
occasionally, when needed. As much as I appreciate and am grateful for this award, the greatest reward is
working with the group and company that I do. My sincerest gratitude to
my team, without whom this experience wouldn't have been
possible, but most of all to The Lord, who blesses me with life and a job,
day in and day out.” – Nelia Silva
Nataliya Boychuk, 2017 CEO’s Award of Employee Excellence By Garinder Grewal, Service Delivery
Manager, Aviation
ataliya has done an
outstanding job in every role
she was assigned. Our clients
and her colleague are frequently
observed praising her.
Her patrol reports are not just always
complete, but they also constantly exceed
expectations. Our clients have recognized and
praised her excellent customer service skills
and hardworking attitudes on multiple
occasions. We once again thank and
congratulate you for rendering your
invaluable services to the company.
N
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Security Matters™ Employee Spotlight
Spring 2018 Edition Page 9
“…these two ladies really helped me. I was stressed and very confused as the parking garage at Terminal 3 is very
confusing and they reassured me that they would find it (my vehicle) and
not to worry.
I feel like it needed to be brought to someone's attention because they
definitely showed excellent customer service.”
From: J-Kyle Smith, TPIA Passenger.
Nataliya Boychuk,
2017 CEO’s Award of Employee Excellence
“Natalia was at the scene. She professionally handled any problems occurring between passengers and
airline representatives, and using her multilingual skills, assisted many
passengers to figure out directions, information, and even provided
necessary airline company contact phone numbers for ticketing issues.”
From: Taras, TPIA Passenger.
Sedije Muratovski, Toronto Pearson Safety and Security Award, Tier 2 By Garinder Grewal, Service Delivery
Manager, Aviation
n a busy night in Terminal 1,
Sedije Muratovski was sent to
Pod 1 to verify an operational
swing of the gate. In the meantime,
four passengers crashed through the
Node E connection bridge and went
through the door.
Sedije Muratovski, Toronto Pearson Safety
and Security Award – Tier 2
Reacting quickly, Sedije ran and managed to
stop the passengers. As more passengers
arrived, she maintained control until an Air
Canada representative was on scene.
Sedije crossed the entire terminal, arrived on
scene in less than a minute from the initial
dispatch, and was able to help redirect the
passengers to the right area, enabling them to
make their flight connections and helping
them to enjoy their experience here at
Toronto Pearson. Congratulations!
O
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 10
Osmond Coutino, CEO’s Award of Supervisory Excellence By Garinder Grewal, Service Delivery
Manager, Aviation
nce again, this year Osmond
Coutino’s performance stood
out. Osmond made a special
effort on numerous occasions to
ensure that operation rans smoothly.
He worked day, afternoon and night shifts as
a terminal and/or airside supervisor to
ensure that all gaps were filled and to ensure
that A.S.P. met contractual obligations.
2017 Runway Run Participants
Osmond also volunteered for many events
this year. For example, Runway Run, TPIA
Street Festival and GTAA All Employee
Meeting. For every event, he was the first to
appear to set up and the last one to leave, to
guarantee customers were completely happy
with our service.
Osmond Coutinho, 2017 CEO’s Award of
Supervisory Excellence
Tinisha Harding, A.S.P. Security Guard of the Year, RES/CIC Division By Michael Moledzki, Service Delivery
Manager, RES/CIC
ne of the hardest working
guards in the RES/CIC Division
is Tinisha Harding, the 2017
Guard of the Year.
Tinisha was recently promoted to site
supervisor of a residential building. She has
been in the role for about a month now and
has exceeded all expectations.
She has shown leadership, determination and
dedication in her new role. She put in place
new procedures to improve the site and
property management is very satisfied with
these implementations. Putting in 110% from
the moment she signs in, to the moment she
signs out, Tinisha is always available to work
longer hours and always available to answer
questions when needed.
Tinisha Harding, 2017 Guard of the Year
Tinisha adds a smile and pleasant greeting to
every interaction, whether it be with a tenant,
contractor, management or guard. Keep up
the great work, Tinisha! You are a shining
example of what an A.S.P. guard is.
O O
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 11
Joshua Santos Gives CPR to Elderly Male By Cliff Sampogna, Regional Manager,
RES/CIC
S.P. employs approximately
1100 hard-working and
dedicated employees. These
employees give 100% every day and dedicate
themselves to our A.S.P. family. They
continually provide a premium service that
maintains a very strong reputation for A.S.P.
with our clients and within the security
industry.
Within this family, we have the opportunity
to recognize an individual for exceptional
dedication and the ability to go above and
beyond that leads to life-saving situations.
I would like to take this opportunity to
recognize an individual for his actions and
exceptional dedication to his job and to his
abilities to go above and beyond that led to
saving the life of another person.
Joshua Santos is one of our staff that works
at a critical infrastructure in downtown
Toronto. He is tasked with patrolling the
property and providing public safety and
property protection, all while maintaining a
very high level of professionalism and
customer service.
On January 31, 2018, Joshua was
patrolling his site when he came upon a
medical situation. An elderly male had
become unconscious and was showing no
vital signs! Joshua immediately began
providing CPR to the individual and was able
to restore his breathing. Joshua immediately
put the individual into the recovery position.
Unfortunately, the male again lost
consciousness and had no vitals. Joshua
utilized his First Aid training and continued
to provide CPR to the male. Again, he was
able to restore his vital signs. This occurred a
few times, and Joshua continued to provide
CPR.
Once the fire department and ambulance
arrived on site, the person was in stable
condition and was transported to the hospital
with stable vitals.
These quick actions from Joshua led to this
person surviving. Joshua showed that he has
the skills, training and dedication to perform
at a level that can save a life.
Joshua Santos (left), accepts A.S.P.
recognition award from Supervisor
Stephen Lewis (right).
I am personally beyond proud of Joshua’s
actions and dedication. These types of
situations continue to show how strong our
A.S.P. family is in the field and how much of a
difference we can truly make.
I want to take this opportunity to thank
Joshua for all the hard work and dedication
he has shown while he has been with us.
Congratulations on an amazing job!
A.
Security Matters™ Employee Spotlight
Spring 2018 Edition Page 12
Patel Vandanabahen Helps InterVISTAS By Noman Butt, Manager, Ad Hoc Services
would like to congratulate and
thank Vandanabahen on an
excellent job.
She started with the company in November
2017 and I hear nothing but good things
about her from the supervisors.
She was assigned to work for InterVISTAS
one day and she went out of her way to help
the client. Stanley from InterVISTAS called
and spoke very highly of her and stated that”
she was very helpful, punctual and
attentive”.
Client wanted Vandanabahen to work with
them until the project end date. She happily
accepted the schedule and voluntarily
reassigned herself to help the client.
Vandanabahen continues to be a valued
member of our organization and always
willing to go above and beyond.
Patel Vandanabahen
“Helpful, punctual and attentive”.
The Blake and Lindo Christmas Helping Hand Fund By Sushana Lindo, HR Administrator
t has always been the intention of
my mom and I to be able to assist
the less fortunate.
The opportunity presented
itself when my mom saw the
need in her church back
home in Jamaica. Pastor
asked individuals who
needed non-perishable
items to step forward. It was
shocking to my mom to see
how many people needed these items. We
came together with just one common goal: to
help the less fortunate and assist with giving
them the opportunity to have a decent
Christmas meal.
We started this fund in December 2015 and
we donated to 10 families during this year
and we have continued to increase the
numbers over the past few years. With the
help of A.S.P., we managed to contribute to
some more families and put a smile on their
faces.
It makes us happy to see the difference this
has made to these families and it is a pleasure
to hear people from the previous years
express their appreciation repeatedly.
Looking forward to making a much more
significant impact for this December.
Just a reminder to everyone to be kind to one
another. Make a difference in somebody’s life
if you can, it doesn’t have to be monetary. A
kind word does go a far way and will brighten
a person’s day.
I I
Security Matters™ Residential and Aviation News
Spring 2018 Edition Page 13
Residential/Commercial Opportunities By Cliff Sampogna, RES/CIC Regional
Manager
ur organization has gone
through some real growth and
change over the last couple of
years.
This change has continued within A.S.P. and
is showing a strong path for the future. Our
Residential and Commercial division is
continuing to gain strength with new organic
business.
One of the amazing successes that we have
had over the last few months was with
Bentall Kennedy. We were invited to
provide a proposal for concierge services in
late 2017. After review and consideration, we
were informed that we were the successful
vendor for security services. This was a big
win for us, as this allowed us to bring new
growth within the residential division.
A second
success that
we have been
working on is
a large
contract
within the
social media industry. This contract is
within a specialized vertical market that
requires a highly trained customer service
person to service the unique industry. This
contract was awarded to A.S.P. in February
and we are proud to say that we have started
the contract as of March 26, 2018.
These contracts have allowed us to continue
building a unique premium security brand
within the industry. Our organization is very
proud of the quality of services that we
provide to a unique client base, on a level that
continues to exceed industry standards.
This step forward for our organization is a
true testament of how far we have come and
how all of the hard work over the years has
allowed us to move forward and grow
organically. I am very excited to start working
on these opportunities and providing future
announcements to the A.S.P. family on our
successes. I want to personally thank
everyone that helped on these opportunities.
iSpring is Here! By David Ramlagan, Training Coordinator,
Aviation Security
Spring is an online training
application. It is accessible from
any mobile device or PC.
The app is
essentially mini-
quizzes on subjects
such as “Airport
Areas” or “Breaches of Security”. Knowledge
is everything in this line of work. These
modules are developed to increase that
knowledge.
You will be better prepared for your job and
your annual recertification test. These
electronic training modules were previously
accessible only from a Supervisor’s mobile
device. Now you can test your knowledge in
your favourite setting, at your own
convenience.
Because of the sensitivity of the content, you
must ensure that it remains confidential.
This includes access to your account.
Information from the material must not be
reproduced in any form.
O
i
Security Matters™ Residential and Aviation News
Spring 2018 Edition Page 14
Certificates of completion will soon be provided for anyone interested in strengthening their portfolio, because every module you complete also strengthens the company as a whole. Enhancing your professional skills means that that A.S.P. can deliver a better service to its clients.
To ensure that we are using this technology to its fullest potential, our supervisory team will be aware of your progress with the modules. Your test results allow us to focus where greater attention is needed while having no effect on your employment. If a specific module needs to be completed, your Supervisor will work with you, as always, to ensure you know your stuff.
Please check the communication binders at the access control posts for login instructions or contact me directly.
A big thank you to Noah Thompson, Senior Manager, Customer Service, for introducing us to this technology. This is one example of the progress achieved through our expansion and the sharing of innovative ideas from brilliant minds within this growing organization.
OSR Training News By Noah Thompson, Senior Manager, Customer Service
uring their job shadow assignment in T3 USCBP, a group of new OSRs were met
with some of the most challenging moments that an OSR can face in that area.
The USCBP’s APC system was down and passengers were required to complete oral declarations, significantly increasing passenger processing times. This occurred
right at the beginning of the connections peak period in T3.
Led by a group of senior OSRs and Lovleen Kaur, Acting Supervisor, the newly trained OSRs stepped up and assisted to make the best passenger experience possible. Passengers were pleasantly surprised when greeted and assisted by our smiling and pleasant trainees in such a hectic scene. Queues were formed through the Step 2 area and passengers were kept calm while waiting for processing.
Working together with the GTAA, Airline Representatives, CATSA and USCBP; team work was paramount during the system outage and the OSR Team stepped up to the challenge.
APC: Automated Passport Control kiosk
CATSA: Canadian Air Transport Security Authority
GTAA: Greater Toronto Airports Authority
T3: Terminal 3 (Toronto Pearson Int’l Airport)
USCBP: United States Customs and Border Patrol
Each Agent was recognized for their team and individual efforts. We are pleased to have such a dedicated senior team and are exited for our trainees to start fully trained. Great Work!!
Left to right ‐ OSR Trainees: Sherry Arabpour, Elsie
Rosendo and Anisha Gordon ‐ OSR Agent:
Ambreen Khan – OSR Trainees: Shantal
Fairweather and Amardeep Bhullar.
D
Security Matters™ Canine Corner/ICTS News
Spring 2018 Edition Page 15
A.S.P. Canine Unit Welcomes EDD Jordan By Mark Burnett, Canine Trainer
he A.S.P. Canine Unit welcomed
a new canine member to the
team in early March.
The German
Shorthaired Pointer,
named Jordan, was
assigned to K9
handler Emily
Sutherland to
replace Emily’s
current explosives
detection dog (EDD),
Dash, when he takes
his much-deserved
retirement in April.
Jordan arrived from
the Netherlands,
having received his
initial basic training by our partners at Four
Winds Police Dog Centre in Geffen.
Jordan has settled in
nicely to the busy
routine at Toronto
Pearson
International
Airport. He will
finish his testing
shortly to allow him
to be fully operational as a working EDD with
his handler. As you can see from the photo,
Jordan is adjusting quite well to our
Canadian weather.
A.S.P. wishes Emily and EDD Jordan the best
of luck in their career together, with grateful
thanks to EDD Dash and best wishes in his
retirement.
ICTS News
New Contracts for ICTS General Services
ICTS General Services,
ICTS Europe’s Spanish
subsidiary, welcomed two
new clients in March
2018: Air France-KLM and Hainan Airlines.
On 16 March, 2018, ICTS General Services commenced a new contract with Air France- KLM at Barcelona and Madrid Airports. The ICTS team is responsible for the management of the airline’s Ticketing Desk.
The following week, ICTS started providing
Hainan Airlines with aircraft security services at Madrid Airport. ICTS General Services already provides such services to
Avianca, Aeromexico, Air China and Qatar Airways.
ICTS’ Partnership with United Airlines Expands at LisbonOn 18 March, 2018, ICTS Portugal
commenced a new contract with United Airlines at Lisbon Airport, where the ICTS team is responsible for the provision of the
full suite of enhanced security services.
“We are delighted with the award of this new contract and welcome United Airlines as our new Client in Lisbon. The steady growth in business at Lisbon Airport is very exciting. We look forward to serving our clients, providing the best service possible and building a strong business partnership,” said
Manuel Joao, Manager of ICTS Portugal.
ICTS Europe has been working with United Airlines for over 20 years, providing security services at 20 locations in 10 countries.
T
EDD Jordan