Security and Infrastructure OptimisationSecurity ConsiderationsName Barry HughesTitle Senior Consultant - MCSMicrosoft Corporation

Agenda

• What is the IO Model and where does it come from?

• Outline Core IO model and its benefits• Review the IO assessment tools• Sample outputs

Agenda

• What is the IO Model and where does it come from?

• Outline Core IO model and its benefits• Review the IO assessment tools• Sample outputs

End-user Downtime

Poorly IntegratedSolutions

SecurityThreats

Manual Processes

TechnologyChange

InfrastructureComplexity

CostPressures

InflexibleArchitectures

IT ServiceManagement

IT Challenges Today

IT Budgets

Models

Meeting the Challenge:Infrastructure Optimization

• Grounded in industry analyst and academic work

• Variant of the Gartner IOMM

• Benchmark for technical capability and business value

• Drive cost reduction (IDC, WiPro), security, and efficiency gains

• Enables organisational agility

• Implementation of Best practices

• Sequencing framework• Step-by-step

implementation• Vendor agnostic

Cost Center

More Efficient Cost Center

Business Enabler

Strategic Asset

BasicStandardiz

ed Advanced Dynamic

Application Platform

BasicStandardiz

ed Advanced Dynamic

Business Productivity

BasicStandardiz

ed Advanced Dynamic

Core

Agenda

• What is the IO Model and where does it come from?

• Outline Core IO model and its benefits• Review the IO assessment tools• Sample outputs

Core Infrastructure Optimization Model The journey to enhance IT’s impact to the business

CROSS-MODEL ENABLERS

Desktop, Server and Device ManagementDesktop, Server and Device Management

Security and NetworkingSecurity and Networking

Data Protection and RecoveryData Protection and Recovery

Identity Presence Rights Mgmt Network Access

IT & Security ProcessIT & Security Process

Identity and Access ManagementIdentity and Access Management

What does Maturity look like?

Source: GCR & IDC data analyzed by Microsoft, 2006

Security Best Practices That Optimise Infrastructure … and save money

Source: GCR & IDC data analyzed by Microsoft, 2006

No Identity Management• Multiple directories• No PC Management• Many passwords; SDcalls• Manual user provisioning

Basic Identity Management • Single Active Directory• Limited PC Management• Manual User Provisioning• Single directory for Auth

average IT labour costs per PC per

year

$1320/PC Cost$580/PC Cost $230/PC Cost

Full Identity Management • Single sign-on• Meta Directory• Automated Password Reset• Automated User Provisioning

Minimal PC Security• Anti-virus• Reactive security

Limited PC Security • Centrally Managed PC Firewalls• Automated Patching

Comprehensive PC Security • Anti-Spyware• SW inventories for patching compliance• Network Access Control and

Quarantine

Comprehensive PC Security = $160/PC Savings

Identity Management = $210/PC Savings

$80/PC $130/PC

$70/PC$90/PC

Belfast TrustCustomer Case Study

...Infrastructure Optimisation Experience

Agenda

• What is the IO Model and where does it come from?

• Outline Core IO model and its benefits• Review the IO assessment tools• Sample outputs

Alinean Tool

demo …How to use the Alinean tool What the output looks like

Agenda

• What is the IO Model and where does it come from?

• Outline Core IO model and its benefits• Review the IO assessment tools• Sample outputs

Your Industry Assessment

Basic - 1 Standardized - 2 Rationalized - 3 Dynamic - 4

B S R DIndustry Comparison

Core IO Top BenefitsBusiness Goal /Feature

Benefit Total 3 year Savings

Server Operations and Administration

Labour to manage the servers €1,827,296

Server Maintenance and Support Contracts

The ongoing annual hardware and software maintenance and support contract costs for servers to support file / print, directory, security and messaging / exchange.

€323,759

Business Goal /Feature

Benefit Total 3 year Savings

PC Operations and Administration

For PC operations and administration, the internal IT staff labour, outsourced / contract labour and managed services contract costs for current (as is) and costs and benefits for proposed (to be). Includes PC Infrastructure (PC engineering): procurement, MACs, security management, user administration and provisioning, PC application management, software deployment, break-fix maintenance and PC data and storage management.

€207,980

IT Service Desk IT service desk costs for the current (as is) and costs and benefits for the proposed (to be) optimised plans.

€183,463

Core IO Top Benefits

Business Goal /Feature

Benefit Total 3 year Savings

Server Hardware Purchases

The ongoing annual hardware amortized costs and upgrade costs for servers to support file / print, directory, security and messaging / exchange. Consolidation is based on Solution Selection settings of physical / logical or virtualization / workload management consolidation practice selections, and specific settings as to the level of consolidation available / possible. Additional savings such as avoidance of maintenance and support contracts, facilities and overhead, and most importantly labour to manage the servers is covered under Server Operating Costs and Server Operations and Administration respectively.

€167,865

Improve Search Effectiveness (indirect)

The incremental benefits from improved search functionality, helping users to find files.

€135,165

Core IO Top Benefits

Business Goal /Feature

Benefit Total 3 year Savings

Service desk problem resolution

Problem resolution downtime lost productivity when waiting for service desk issue resolutions. Compares current (as is) costs to costs and benefits for the proposed (to be) optimised infrastructure)

€82,363

Server Software Purchases

The ongoing annual software for servers to support file / print, directory, security and messaging / exchange including costs for the current (as is) and costs and benefits for the proposed (to be) optimized plans.

€70,052

Core IO Top Benefits

Business Goal /Feature

Benefit Total 3 year Savings

End User Operations Cost of end users supporting themselves (self-support) and each other (peer support) in lieu of formal support to the organization. Includes formal training and informal learning time. Compares costs for current (as is) with the costs and benefits for the proposed (to be) optimized infrastructure.

€59,190

PC Power The power costs for PCs in the current (as is) infrastructure, and power costs and savings in the proposed (to be) optimized infrastructure.

€56,643

Other benefits €260,529

Total €3,374,308

Core IO Top Benefits

Cumulative Costs vs. Cumulative Benefits

Summary of Core IO ROI Analysis from Alinean

IT Budgets

• Reduces net total costs per user per year from €3,144.85 to €2,316.80

• Improves overall IT productivity through task automation and proactive avoidance, reducing labour related efforts on Client and Server IT Operations and Administration from: − 27.17 full time equivalents (FTEs) in-house

resources to 8.13 FTEs under the optimization plan, making 19.04 FTEs available for projects (Year 1)

• Reduces service desk calls from 966.3 total calls per month to 386.5 total calls per month

Summary of Core IO ROI Analysis• The projects will require a €351,830

initial investment and €591,952 cumulative investment over 3 years.

• Comparing costs and benefits, the project is expected to deliver:− Risk Adjusted ROI of 371 %− Net Present Value (NPV) savings of

€2,117,601− Payback period of 16 month(s), 4 months

after implementation

Next Steps

• Build IO roadmap of projects• What a typical IO roadmap looks like

Proposed program plan

Proposed program plan

• Priority 1 – 5 Projects - De-Risking• Priority 2 – 0 Projects – Stabilising• Priority 3 – 2 Projects – Quick wins• Priority 4 – 10 Projects – Enablers• Priority 5 – 5 Projects - Business Value

Realisation• Priority 6 – 0 Projects - Service

Optimisation

Priority 1 – De-Risking

• Desktop and Server Firewalling• Server and Domain Isolation of Finance

& HR• Implement device lockout on mobile

and Non-PC devices• Directory Services Consolidation

through Identity & Access Management Optimisation

• Network, Security and Process Optimisation

• Establish a configuration management database as an enabler for Security Process

Priority 2 – Stabilising

• No projects identified for this customer

Priority 3 – Quick wins

• 2007 Office System Compatibility Pack

• White Pages and Self Service

Priority 4 – Enablers

• PKI Infrastructure• Implement a secure wireless

networking infrastructure – rogue detection

• Implement a standard set of server images based on server role

• Server Virtualisation strategy and deployment

• Data Protection Solution Cost Review• End to end Service Management

Solution Optimisation

Priority 4 – Enablers (continued)• Desktop Optimisation, Deployment

and Encryption• Configuration Management

Optimisation• Presence Solution• Rights Management for document

and email protection

Priority 5 - Business Value Realisation

• Implement Server Backup & Restore solution using Virtualization

• Implement Virtualization for your Application Testing Environment

• Implement a consolidation strategy for Branch offices

• Enterprise Search• Instant Communications

Priority 6 - Service Optimisation• No projects identified for this

customer

Summary

• Security is inherent throughout the IO model

• Demonstrates the Business Value of security solution

• Assessment tools for “where am I?”• Implementer Guides for step-by-step

“where do I want to be?”

• http://www.microsoft.com/io• http://www.microsoft.com/business/peopleready/d

efault.mspx

• http://download.microsoft.com/download/a/4/4/a4474b0c-57d8-41a2-afe6-32037fa93ea6/IDC_windesktop_IO_whitepaper.pdf

• http://download.microsoft.com/download/9/f/3/9f337be9-cc5a-46d6-bcbd-27e77acdb0ed/IDC_ADIO_whitepaper.pdf

Resources

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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.