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SOFTWARE-AS-A- SERVICE (SAAS) Security and compliance-driven in raStructure conSiderationS or So tware/SaaS irmS targeting public Sector organizationS

Security and Compliance-Driven Infrastructure Considerations for Software/SaaS Firms Targeting Public Sector Organizations

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8/2/2019 Security and Compliance-Driven Infrastructure Considerations for Software/SaaS Firms Targeting Public Sector Orga…

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SOFTWARE-AS-A-SERVICE (SAAS)

Security and compliance-driven inraStructure conSiderationS or

Sotware/SaaS irmS targeting public Sector organizationS

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COnTEnTS

EXECUTIVE SUMMARY 3

INTRodUCTIoN 4

A WoRkINg dEINITIoN o goVERNMENT-CoMplIANT SAAS 5

kEY TEChNICAl dIERENCES ANd REqUIREMENTS IN dElIVERINg

SAAS To goVERNMENT CUSToMERS 7

kEY BUSINESS dIERENCES ANd REqUIREMENTS IN

dElIVERINg SAAS To goVERNMENT CUSToMERS 10

BENEITS o A EdERAllY-CoMplIANT INRASTRUCTURE pARTNER 12

RECoMMENdATIoNS oR SAAS pRoVIdERS ThAT TARgET pUBlIC SECToR oRgANIzATIoNS 13

CoNClUSIoN 14

ABoUT CARpAThIA hoSTINg 14

g-c S-s--S (SS) © 2010 ch Hs, i.

[ beSt practiceS or commercial compliance ] 2

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EXECUTIVE SUMMARY

As te Stware-as-a-Service (SaaS) eivery me as mature in bt accetance

an atin in te cmmercia maretace, attentin as turne t gvernment

maret, wic ers a simiary ucrative rtunity In act, accrin t a recent

INpUT US gvernment Maret survey, mre tan 78% eera Aencies state tat

SaaS is activey utiie r is uner evauatin r varius aicatins

/s, hs// s,

, , , h

, hs, h () ss s

x it s s sh s iSmadiacap omb s h

hs q

g s. Sot

war/SaaS frms mst mt ths rgatory

rirmnts in a crtifab mannr as part o

thir aifcations to gay and ctiy pro

id SaaS srics to many organiations within

th pbic sctor.

th h h xss S/SS s

ss h g- SS k s

. s, s s s h h

it s hs sh . S, , s-

s s h qs

h s ss h g-

- .

g- s-s--s-

s h s h ss () k

s s h -

s sh s s, k, sss,

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ss h s k

- SS s h

.

InTROdUCTIOn

s, s x: ths h s -

S-s--S (SS). th

SS s h s h

SS s, ss hs

hs, s, , hs s SS s

. th s hs h s ss

h s s h s s

SS h s

h g ss,

s h qs.

wh h it s s SS s

sss s, h h

s sss s

s. ths s s s -

s – hs s s

ss – s h h

SS h s h h q s

, s, s h

s, skhs u.S. s h h s

m s, S/SS s s ,

s, hs q g-

SS h sss

hss :

wh h ss (s

s).

wh s/s h ss h -

(hs ).

wh s s -

h .

H hs s h ss -

s ,

q g ss.

wh s h h

s .

wh s - s

ss xs ( h h g’s

sss /

s h s s)

ss.

oh s, ss/ -

qs.

, s g-

SS s s, ss h

ss s h ss hs -

s s SS

h ’s s s

qs. t, hs ss

s s s-

s h -s x-

, s ,

g s.

S/SS s sk h

g k

h

x -h -

s h

s. ths s s

s s , - s h x x-

s hs s .

Sss g- SS -

s h h s

SS h g ss -

s, x

q , s h

s h SS s ss

Yes

Under Evaluation

No

45%

33%

22%

ARE YOU COnSIdERIng SAAS InYOUR COMPAnY?

[ beSt practiceS or commercial compliance ] 4

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ths :

  p k g-

SS.

  Hhh k h sss -s qs SS

g ss.

  ds s h hh

sh h -

s/ hs .

  o s SS ps h

s s.

wh h s h

s SS s ss

s, s hh /sss

s s SS h hs, h

s SS s s

s -- hs h u.S.

g s. S, k s

h h SS ss :

  s s

  i q

  r s

  S s s s

ss

  r k it s h

s h ss

a, SS ss s

s s hss h h -

ss,

h sss h

s (s h s

h hs h h s).

th s s . a s

idc, SS s j s

$3.7 2006 $14.8 2011. o h

ss hs x , ss SS

s h w-s -

s h -s .

ms h ss h SS

s s. th s,

s s ss h , S

l s s x SS

h sss, s h qs.

i , input u.S. g

mk s, 78% as s

h SS s s

s p s. (S h.)

th g k s s k s s h SS

s h ss, s

qs hs g s.

i s SS s h s

h s h s ss

h h s

s – s s

– h

sss.

A WORkIng dEFInITIOn OF

gOVERnMEnT-COMPlIAnT SAAS

u.S. as h g -

s sk

s- hs ss, s x SS s

h s -

s. th s, SS s

s s s

h s -s.

uk - SS s –

hh h ss h, h, h s

h ss s sj

As raniatins tat serve teubic sectr nw, te business

gvernment is ierent Tese

ierences nee t be embrace,

unerst an aie t SaaS

eivery an surt mes

i stware cmanies e teectivey se teir manae

services t gvernment entities

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h x,

s h ss – g -

s ss s k ( q

k) :

  wh h ss (s

s).

  wh s h ss h

(hs ).

  wh s s -

h .

  wh s - s

ss xs ( h h g’s

sss /

s h s s) ss.

  H hs s h ss -

s ,

q g ss.

  wh s h h

s .

  oh s, ss/ -

qs.

a g-c SS (

s h s h h

ss SS ss ss h

s, , - q g

s.

S g-c SS x

s xs h ss hs s

s SS hs

s s qs? th

sh s s s, h k

s. ths ss

s s s -

s h x, s ,

g s.

o x -s h h g

s SS

s s s n-c es S-

s (nceS) c, s s

qs h dd : h://

s./s/.h. ths s h

s -s g s

s

h ss -s, SS

ss.

oh xs s s h

h SS h ps

ds, s h ls bsss (lob

s s s, s s

ss hh h a .

MAjOR gOVERnMEnT MAndATES/STAndARdS

 

FISMA, u.S. p l 107-347  DIACAP, ddd 8500.1 ddi 8500.2, J 6, 2006

  NIACAP, nStiSSc a, 2000

  NISPOM, dd 5220.22-m, 28, 2006

  Prsidntia Dcision Dircti NSC-63, c is

p, m 22, 1998

  HSPD 12, H S ps d, p c

i S es cs, as 27,

2004

  FIPS 200, m S rqs i

i Sss, 2006 mh

  FIPS 199, Ss S c i

i Sss, 2004

OTHER MAndATES/STAndARdS

  OMB Mandats (s m-06 m-07)

  Prsidntia Dirctis

  GSA Faciity Standards

  NIST Standards and Gidins

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th s a lobs -

s h s

ss s hh sss -

s. a lobs - x $20 u.S. -

- s 2007. a k

s h lob js sh

ss – ss h s -

a qs. ths sh ss

s ss h SS ss – h -

s s s .

S l g s s

sk h s SS. x, s

s c, oh, a

c, va, h s

s s h SS xs, h

s h hs s s

ss. i c, SS crm s s

ss ssss, h

a c SS crm xss s

s o erp s. a h h -

s s SS, hs -

s

h s s

h .

as g s’ s qs

SS s, s s h

SS s h h s

k s h h -

sss h h h

g ss’ ss qs.

ds hs s s h hs

h ; h, hs s s

h h SS h s s

s, h s s

s h h g’s

(s s k ) qs s-

s . S hs qs

iSma, diacap, omb s, ps d-

s, e e Ss, h - a- qs.

th s s s s h h

h g- SS

– h h s, s, -

s –

s s h

s, -

k h h h

s s .

kEY TECHnICAl dIFFEREnCES And

REqUIREMEnTS In dElIVERIng

SAAS TO gOVERnMEnT CUSTOMERS

S/SS s s hs

s s g-

. i s ss, s

s x sss. ths s

hhhs h k h s s

g- SS s: it

s, -, s,

h h sss.

IT Inrastructurec- SS hs s s

s s sh ss

h it h s, s h

h h ss. th

hss s hh- h

s h , h

s h ss h hs

s h. m, h h -

s s ( ) h s

hs SS s, g

h h s s

h h S l as (Slas).

wh ( ) SS, h

hss s h h s

h h h s h . ths h

ss g a s

ks h s s

s. th s h hs

h h, h h ss h. h

s h - SS s g s. ths ss

s s h

h s, s

g s’ qs.

eh h j s s

h s SS s hs s

s h h g

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s hs ss , h

( ) h

g SS .

as h ss, s s-

s h s SS s

x g-SS . ths s s

s s-

s. as sh, SS s k

k ( ss) sh

h s sk shs h

ss s h hs s h

h xs xs hs g-

s .

Muti-Tenancya h h h SS h h s

-. m- s

h SS it h h s h

h / ss h

sh s s -

s (s). ths h hs - s xs hh s

h ss - s

s s

k h

s s, s s ss h

x SS ss.

m- s k h SS

sss, qs s

Traitina Me r Stware

deyment an Surt rgvernment Aencies

gvernment-Cmiant SaaS

deivery Me r gvernmentAencies

Witut a gvernment-

Cmiant SaaS oerin rdeivery Me, Caenes r

Stware Cmanies Incue:

aciityi -ss h

g

i h

g ss

(iSma, .)

n- -

s h

s s ss

ss sks xss

Inrastructure

d a

h (k, ss

& s)

d a

h (k, ss

& s)

Sh SS s

s

a

qs ss

Sta/persnne

as s

a s

s

(tes)

c u.S.

s; c s

s ;

s s

( Sw ) s

ss

Sh SS s s

k ss

a , sss

s

picy/

prceures

d ss--ss

ss Slas, &

h js

bs s

s ,

g s

g- s

SS

. uk ss

s s h

s

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h h s -

q h s. m, -

s h x h -

. rh, h s s s-ss h

ss h sh s, h

h s qs

g . m,

s s s -

s, h - h s ss

h hhs k s

h g ss h

SS . S , h -

s ss s.

th s hh- s

h - s h

s g- SS

s:d Ss Sa -, s h s -

, s ss h SS-hs

. i s ss h s s h

SS-s s s s

h hs ss, h, g s

s hs q ks h

s s ss

s s. d h s

, s ,

s

s h s . c-

MAPPIng OF gOVERnMEnT HOSTEd APPlICATIOn REqUIREMEnTS

And PROPOSEd SAAS ARCHITECTURE APPROACHES

MAnAgEdHOSTIngSERVICE

ISOlATEdTEnAnCY

SHAREdEXECUTIOn

MUlTI-TEnAnT/ SInglE

VERSIOn

MUlTI-TEnAnT/ MUlTIVERSIOn

APPlICATIOn

EXECUTIOnInFRASTRUCTURE

d d Sh Sh Sh

APPlICATIOnVERSIOnIng

m S S S m

dATA (& OTHERInFRASTRUCTURE

SEPARATIOn)

phs phs phs l l

*ths 4x6 ( )

g SS

g

s h

hh ss

( Sbu), / 

ss sh

it s

g

s

(hs h h

s a

d) h

s s/ 

qs

s

/sss

g

s h

s , h

h sh

s s

s h

s s

h s

s qs

uk

s

g

s

h h

s h s

s

h

s

s

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h h s sks s s

s sk, s h

s s h -

g- SS .

Interatin wit Existin Systems,

prcesses, & prceures

as SS g-

s k h

xs sss, sss –

– g’s it s. ahh

s , SS -

s k s s. a-

s sss s sh s h sk/ 

k, s ss,

s (pmo), -

s hs s -

h SS s

h h g ’s qs.

Ss hs h q s ss

xs SS , h h q-

s h ss s -

s/apis, h s hs s-

s h ss

h s h qs g -

. rss, hs ss SS -

s , s s ss

h s s q

xs g sss, h ss

s, s s.

kEY BUSInESS dIFFEREnCES And

REqUIREMEnTS In dElIVERIng

SAAS TO gOVERnMEnT CUSTOMERS

g h s SS h h

g s, h sss s ss

h h h h s-s. H, s s

s SS s h s-

ss s . w h s

ss sss ss h hs s.

Asset ownersi & Cntrg s h j hs

h q it s.

us, h s ,

h h

h hh s. SS s s

q h hs s. th s, SS

s x s sh sg-sh q (ge), h

sh s ss. ths

ss s h

h sss sh s -,

k h x s ss h

. b hs s

h SS g k

g s SS

. ths s

h s ss sss s

s ssq hs sss

(ss h h hs s).

Revenue/pricin Mewh s , SS s ss

h -s s. th s, ss

h s s ss (s

s s , h s

s h ss

h

s ( ss) ss. “p h

s” h k s

sk h ss hs . g

s, h

, s k

h hs s. m s x

, sss

s s s s h h

as sh, s sh s “--x-

” s s es s s sh

s . a,

ss ss h

s g-

s.

a s s g

s, h k

a s SS ? is h, s s? a -

xs? Ss s

s h h g

ss h SS s h

h xs s. 10 14 r

, SS s s

s s h (s h -s

s), s h

s – k

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s h g

ss. d h g ,

hs h s s h . S hh

h s / -

s s

s j h SS . “Sh” s

( )

s s h s h

g ss. SS k h -

s h s s s h ssq

s .

Cntract Terminatin an

Service Assurance

as, aqs rs

(ar) a

s, / g

( ) ’s

sss h g. S -

ss xs h S l s. ths -

q ss s ss

SS , s sh h-

, s s s hs q-

. x, h s ,

SS s s s

x/ h hs

h g’s s s – s-

s SS s.

a s s S ass,

g -

h s hh , s-

, h . uk

s, h s

ss sss s ss

sh s s-

. ms , hs s s

h h

ss s.

Stafn an persnned h s

g s, s s

q u.S. s, / h k

hks h h h

s, ks, h -

fs. e q, s

s h SS s

s hs s ( h h

s) h h

- - s h

h h s k

c osh & l ps

g s, h s q

s ’s -

sh sh, f

s. S l gs, h

s hs s h

s/s s s h g

’s js. S g as

h, q k

u.S. s. ths s sh

s h SS s,

sh s .

past perrmance/Certifcatin

& Accreitatin

g s

ss : SS ss h

hs s

s q hs h s

a, s g s sk-

s , h s s

h s s h s SS ss s . i

s s h hs sh

s , h h (s

) s h s h ss .

Csin te rit sutin artner tat is exerience wit te varius cnsieratins

gvernment-cmiant inrastructure eivery can yie sinifcant benefts t

stware cmanies taretin te ubic sectr

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Software Companies/ 

SaaS Providers

Federally-Compliant Managed

Infrastructure Hosting Provider

SCIF-compliant Facility

Cleared & Clearable Personnel

Compliant Underlying Tools & Technologies

Proven Policies, Procedures & Practices

Certified & Accredited Delivery Model

Federally-Compliant

SaaS Offering+ =

Application Software Application Support

Data/Storage Management

Systems/Server Management

Network Management

Facility Management

BEnEFITS OF A FEdERAllY-

COMPlIAnT InFRASTRUCTURE

PARTnER

chs h h s h s x-

h h s sss h-

ss g- s-

s s s

s h s. exs

s h s/SS s s

:

ReDuCe OveRAll RISk – isss

s, q s h

hs, h ss h “-” xs

h h g s

hh x ss

s- qs. c -

– th s s js ss s-

SS s s. e k s

h ssh h -

s h s h h -

h s xs

g qs.

ReDuCe COST – p h hss g

s s (, k, ss

h s SS

ss sss h

s. dss s ss h “-

” h g s q xs

h .

FASTeR TIMe TO MARkeT – l xs

sh

s hs s. a h

s s

hh sh s ss

SS s s

s.

FOCuS ON CORe COMPeTeNCIeS – S

s s – h

s s

s h h s. th

FEdERAllY-COMPlIAnT SAAS/HOSTEd

InFRASTRUCTURE & APPlICATIOn SERVICES

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dna s ss ss h

h s (o&m) x

q SS k s hh-

ss. t ss x- s s, hs o&m

s s xs h xs.

b s s s, -

s s , s

s sss s. a- s

s s

s s s h q s -

, s, s s – sss

h s s h hh sh.

OPTIMIze OFFeRINGS FOR SPeCIFIC CuS-TOMeRS/RequIReMeNTS – th s’s

h s SS s s , s

s s, h k g

s s s s. as hs s

SS s, h -

s qs s h s

s g as s

ss. s qs,

s s h , -

h xs sss - s s

. hs ss, h

h fx h h SS s-

hs qs

--k s.

RECOMMEndATIOnS FOR SAAS

PROVIdERS THAT TARgET PUBlIC

SECTOR ORgAnIzATIOnS

bs ch Hs’s x s-

s

s s – s SS

– h h s h h

sss s s

g s:

Unerstan yur Taret Maret an

desin Yur SaaS Sutin Accriny

as s h hs , h g

k s . th ss -

s ss as h h , S

l g ks. rqs hs g-

s h h s s,

, -s , Slas

( ) h

sss sss h SS -

s s s hs ss. is ss, hs k h ss s

s s, h

SS s’ s/ ss

s. ms SS

s ,

h h ss ( ).

Tae Measure StesSS s h s -

h . c hs h

h s SS

h g s, s s

h

s h h s k. w

s

s s. ask qss

ss h x

s qs. i ss

s s. cs

s. a s h h

q h . b

, SS s h s s

g ss h h

s k s.

partner wit Cmanies W CmementYur Cmany an Imrve g-t-Maret

psitin

th ss s s k

s h s s

s SS-s

s - . ths

s sh s, s it

s hs ss s-

s s h s

s s s h

it s s, iSma, diacap, Ss-ox Hipaa. wh h

s ss, SS-’s

s h s

s h hs s s ss g-

s. th h s

sss h h s -

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Footnotes: * - IDC, “Worldwide Software Business Strategies 2008 Top 10 Predictions,” Doc#210334, January

2008).

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