Upload
others
View
18
Download
1
Embed Size (px)
Citation preview
Securitas Egypt
Presentation
Securitas in Egypt
In Egypt Securitas started in 2008 (based on operations since 2006)
Current Guard force is 2000 Guards
Current annual Turnover is above 50 Million Egyptian Pounds
Combined Services a new model in Egypt; offering tailored solutions
Operations concentrated in Greater Cairo, with operations throughout Egypt,
including Alexandria, Delta Area.
3
The Story of Securitas Egypt; The First Step
January 2006 GPS was founded by Ahmed Emam
Based on one vision
“security integrator”
4
The Story of Securitas Egypt: Second Step
August 2008; an acquisition between Securitas and GPS was finalized, and Securitas
Egypt became a new addition to the Securitas Family, and to the Security Industry in Egypt.
The Vision was, and still is clear:
Security Integrator- Changing the Market
By providing combined solutions; combining Manpower, Systems, Procedures and
processes; every customer receives tailored solutions to fit their
specific needs and risks.
Educating the Customers
Security is a function; its not Manpower, or CCTV alone
it’s a function designed as a coherent solution
Changing the Image and Perception of Security in Egypt
By providing the guards with a decent salary, good quality
uniform, social benefits, and promoting the career opportunities
within the organization; Securitas is leading the way for a new
generation Security Officers in Egypt.
Azza, Female Guard
at Grand Hyatt
5
Egyptian Revolution
6
Security Market in Egypt
Pre-Revolution: Security was not an issue in Egypt before January 2011; crime was mainly seen
around the tourist sites, and related to petty theft and minor acts of crime; hence
Security was a post far down in the budget; needed but not prioritized.
Security was based on Manpower; Static Guards in uniform standing outside the
office; low salary, high turnover and not deemed a respectable career.
25th January it all changed: Revolution started. The following weeks
we witnessed something we never
thought would be possible; looting,
shooting in the streets, 21,000 criminals
escaped from nine Egyptian prisons,
crime sky rocketed, and crimes such
as shootings, armed robberies
and theft became daily events.
7
Following Revolution; security went from low priority to top priority, and
the market changed accordingly;
• Increased expectations to quality of guards
• Increased expectations to training and recruitment
• Increased expectations to supervision
• Increased awareness of HSE; and expectations to
security provider to partner in this
• New demands for Evacuation, HSE and
contingency Plans
Security Market in Egypt- Post Revolution
Securitas has also seen an
increase in the demand for a
number of Ad –Hoc Services, such
as VIP and Closed Protection
8
The changed demands in the market is towards the services
Securitas Egypt has been offering since its beginning:
• Combined Services of Manpower and Physical Security
• Focus on procedures and processes as a part of a coherent integrated design
• Increased emphasis and focus on quality
• Focus on training, recruitment and supervision
• Contingency, Evacuation and HSE Plans
Securitas Egypt was able to adapt and
deliver the new demands of the market
due to an already existing system in place; the market
Is asking for Quality and Combined Solutions; which is
what Securitas offers
Security Market in Egypt
9
Biggest Trends in the Market
More focus on quality
Customers want high level of service; from recruitment
and training, to supervision and reporting. The focus has
shifted from customer requests of providing just manpower to
providing a full security function. Tenders are becoming
more comprehensive and detailed
descriptions of operational processes and systems are required
Increased demand for temporary/ad-hoc services
and specialized guarding
In periods of high alert and political events, existing customers
are asking for temporary services and other ad-hoc requirements.
The demand for bodyguards and
Personal protection has increased, typically for short-term periods.
Securitas Egypt- How we do it
10
Risk Assessment
Survey Report
Design and Offer
Every customer is subject to a survey; Surveyors are performing risk assessments,
followed by a Survey Report which recommends Securitas security design;
always is a combination of Manpower, Physical Security, Processes and
Procedures.
Each Customer is unique; each site has different risks and requirements;
which is why Surveys are standard for all sites; and re-surveys are being
performed quarterly
Securitas Egypt- Surveys
11
Services Offered
Static guarding
Specialized guarding
Combined services
(guarding and security systems integrations)
Training
Integrated Security systems
On-Demand Services as per requests
The core services we provide are:
Some other services we provide
Monitoring
Consulting and investigations
Emergency- Evacuation and Contingency plans
VIP protection
Evacuations
Securitas also have a full technical Department
offering Security Systems
12
Services Offered- Securitas System Department
Securitas is offering a wide range of products; combined with guarding; we offer it
as a combined solution to a monthly service fee, or for purchase by the customer:
CCTV Cameras
Intelligence software
Access Control and turnstiles
Metal Gate Detectors & X-Ray Equipment
Barriers , rising Bollards and road blockers for cars
Sliding Gates
Fire Systems
Intruder Alarms, incudingl Panic Buttons
Time & Attendance systems
Shutter doors
Surveillance
Any other security related equipment upon request
13
Securitas in Egypt- Main Industries
37.7%
Securitas serves a large variety of segments and each segments is
specialized in terms of recruitment, training and operational processes
14
Biggest Trends in the Market
More focus on quality
Customers want high level of service; from recruitment
and training, to supervision and reporting. The focus has
shifted from customer requests of providing just manpower to
providing a full security function. Tenders are becoming
more comprehensive and detailed
descriptions of operational processes and systems are required
Increased demand for temporary/ad-hoc services
and specialized guarding
In periods of high alert and political events, existing customers
are asking for temporary services and other ad-hoc requirements.
The demand for bodyguards and
Personal protection has increased, typically for short-term periods.
Securitas Egypt- Recruitment & Training
15
Recruitment- Right Guard for the Right Job
Minimum height of 170 cm.
Candidates must be healthy with no medical problems
Candidate must be able to obtain police clearance certificate; criminal and state security checks
are performed prior to deployment
Aged between 22 and 45 years at deployment, good appearance and physically fit
Minimum High school certificate or equivalent, preferably university graduates.
Preferably candidates with previous experience in the military, police or private security
Securitas Human Resources Department ensures recruitment through pre-set
criteria. All guards and force has to go through an extensive vetting process, and the
following are the basic criteria:
Securitas agrees recruitment criteria with each customer,
ensuring the correct fit with the actual site requirements, and
offers the customer the opportunity to be a part of the process
if required.
16
Induction Training
All new staff undergoes induction training to provide them with an understanding of
the Company, the services it provides and the requirements of their appointment.
Security Officers attends a course called Basic Security Training course,
this course covers the following:
Guarding
Access and Egress Control
Communicating, Reporting and Record Keeping
Patrolling .
Roles and Responsibilities of Security Guards.
Searching
HSE
Technology and Systems - CCTV).
Securitas Egypt- In-House Training
17
Securitas Egypt- In-House Training
Further Training
An annual training plan will be prepared, and this is revised quarterly in cooperation
with customer. Training takes place mainly on-site, at the first week of each month.
Training courses shall include ( for example and not limited to):
Fire fighting
First aid
Detailed search procedures;
Any other specific courses required by the client
All training is customized to the needs of the customer, such as:
Health & Safety
Customer Service; how to deal with different customers
Anger Management Skills; how to prevent and deter a situation
Conflict Resolution
Negotiation SkillsSmall classroom training for supervisors
Uniforms- To fit the Site Requirements
18
19
Uniforms
Securitas have different uniforms according to the requirements of the site.
Black Suits are being used for Offices and Embassies
Construction/Factory Uniforms are being used for factories, plants and other
sites requiring heavy material uniforms
20
On-Demand Services
Securitas offers a range of services on a temporary basis, and this has increased
following the 2 Revolutions and the current unstable climate in Egypt:
Closed Protection Service
Escorting to and from Airport and hotel
Escorting to and from high risk areas- day trips or overnight trips
This service can be provided with or without a vehicle, and both the officers and the
vehicle is unmarked, to avoid attracting any attention. We provide both English and non-
English speaking officers,
Body guard Service
Requests for bodyguards has increased in line with the crime rate, and Securitas
provides this per day, week or months, and we have bodyguards at different levels and
categories, depending on the needs of the customers.
Mission Support
Securitas is increasingly supporting companies in missions; where security is needed for
surveys or other functions in remote or high risk areas. We can provide vehicles, guards,
Radios, other equipment and each Mission is unique, tailored to the specific needs of the
customer.
21
Other On-Demand Services
EvacuationsEvacuation Plans tailored to the specific company and its employees
Ad-Hoc evacuations; urgent requests for evacuations due to a sudden unrest
Evacuation by land, sea or air can be provided
Events/FunctionsPre-risk assessment followed by recommendations
Rental of physical equipment such as metal detector gates
Bodyguards and other Manpower
Vehicles to be used
Road ServicesClosed Protection officers to drive ahead of a convoy to scout the roads ahead of
a shipment or other large convoy of vehicles
Risk Assessments of certain areas and advice on routes
Securitas performs Surveys of buildings, areas, residential homes or offices and prepares
Survey Reports with recommendations of both Physical Security and Manpower.
Image Inspiration | Date 22
Integrity | Vigilance | Helpfulness
securitas.com