Croke ParkWith the football and hurling championships in full swing, we look behind the scenes on match day

The results of the recent survey conducted by the ISIA on the PSA, licensing and enforcement • an in-depth look at event security • interview with Les McLindon, Chairman, Security Congress of Ireland • help and advice on getting through a recession • and much more...

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Official publication of the Irish Security Industry Association

Summer 2009secureview

02 03

HID_Convergence_PSI.indd 1 7/1/09 8:17 AM

The first half of 2009 is already behind us and, as predicted, it has not been easy for the business community including the security

industry. Unfortunately, indications are that we are in this recession for the long haul. The ISIA will continue to support and advise our members and do all we can to make life easier.

Cutting costs

Costs are one of the biggest factors which all businesses are dealing with at the moment and everyone is looking for ways to reduce costs where possible. In the ISIA, we recognise this and have developed a range of Business Affiliate relationships which are delivering substantial costs savings to members. Two member companies saved €3500 and €10,000 respectively on the cost of their death in service insurance through the discounted scheme we have negotiated with Insure.ie.

Additionally, another member company knocked 50% of the cost of his fleet insurance, again through Insure.ie. These are substantial savings and I would encourage all members to look at what our business affiliate members can offer.

Additionally, if businesses are looking at reducing costs through restructuring or downsizing, we have two business affiliates, Peninsula Business Services and Clarigen, who are experts in this field and can provide professional advice in these areas.

Guarding division

The big focus for the guarding division at the moment is the negotiations on the next ERO. Alan Durnan, the chairman of the guarding division, has held meetings with members in Cork and Portlaoise during which the ERO was discussed. Alan and our JLC Committee now have a clear indication as to what our members are hoping for from the next ERO.

Cash-in-transit

The Cash-in-transit division met with the Private Security Authority recently with a view to finalising the outstanding issues surrounding licensing of this sector. A further meeting is planned shortly.

Unlicensed operators

There would appear to be a growing disquiet among the security industry with regard to the PSA, in particular on the issue of enforcement and unlicensed operators. As margins are squeezed even further by clients, it would seem that legitimate security providers feel that they can no longer tolerate unlicensed operators under-cutting them and unlawfully taking business from them.

The ISIA conducted a survey in 2007 on the whole issue of licensing which indicated that while 98 per cent of the industry felt that regulation was a positive step, 80 per cent felt that there were still unlicensed operators trading in the industry and 74 per cent felt that not enough was being done to enforce and police unlicensed operators.

With the renewal of the first batch of licenses imminent, we have conducted a new survey in a similar vein in order to get a clearer picture of what the true opinions among operators are. I would like to take this opportunity to thank everyone who participated in the survey. The results are highlighted in this magazine and are available to download on our website, www.isia.ie.

We have put together a packed issue with articles and features which I hope you will find interesting. We are coming into festival season, with concerts, horse-racing, football and hurling all filling the events calendar. Security is obviously a vital component of any successful event and we’ve spoken to one security provider about the issues involved in event security before, during and after an event. We also met up with the Event Control Manager at Croke Park who has given us an insight into the security requirements for one of the premier stadia in Europe.

There is no doubt that the coming months are going to be very challenging for many of us but as I said at the outset, the ISIA is committed to supporting our members in anyway we can.

Barry Brady Executive Director

Welcome to the second issue of secureview for 2009

ContentsNewsPSA must deal with page 05unlicensed operators

CCTV to make railway page 06 crossings safer

South African Institute of Security welcomes ISIA page 08

Maybo comes to Ireland page 09

G4S hero saves teenager’s life page 10

FeaturesChampionship security - page 12Case study on Croke Park

Sector Profile - Event security page 16

Les McLindon, Chairman, page 20Security Congress of Ireland Is licensing working page 22

BusinessPSA Regulation page 26

Managing cash in page 28difficult times

A smarter investment page 30

Redundancies and restructuringin a responsible way page 33

Company InformationIndustry News Page 34

Directory of Companies Page 35-37

secureview Secureview magazine is a publication of CCTV Media Ltd and the Irish Security Industry Association (ISIA).

Editor: Tom Reeve Tel. +44(0)20-8255 5007 E. tom.reeve@cctvmedia.co.uk Please email releases to the editor

Managing Director: Peter MawsonTel. +44(0)1543-250456 Mob. +44(0)7841-693979 E. peter.mawson@cctvmedia.co.uk

Publications Manager Tom Barlow Tel. +44(0)7912-479917E. tom.barlow@cctvmedia.co.uk

Display sales: Jack Lunn Tel. +44(0)1543-250456 Mob. +44(0)7912-479916 E. jack.lunn@cctvmedia.co.uk

Neither the ISIA nor CCTV Media Ltd endorse any product or service advertised in this publication. While every effort is made to ensure the accuracy of content, neither organisation can be held liable for mis-statements or inaccuracies contained herein. ©2009 CCTV Media Ltd/ISIA. Printed by Synergy Print Management.

Administration: Louise Reardon & Melanie Humphreys Tel. +44(0)1543-250456 E. louise.reardon@cctvmedia.co.uk E. melanie.humphreys@cctvmedia.co.uk

05

PSA must deal with unlicensed operatorsThe PSA has been accused of not doing enough to remove unlicensed operators from the industry and of being unwilling or unable to engage with legitimate security providers.

Speaking at ISEC 2009, PSA Chief Executive Geraldine Larkin presented delegates with a review of the licensing process to date and put forward her plans for the future.

These include a review of the cost of regulation and compliance and an upgrade of IS99:2004, as well as introducing licensing in sectors including event security, CCTV and locksmithing.

But it was the issue of enforcement which came under fire during the seminar, with delegates

complaining about a lack of activity on the part of the PSA to reports of unlicensed operators. During the question and answer session, a number of operators made reference to specific unlicensed operators still operating in spite of the PSA having been informed.

And ironically, two of the questions from the floor came from gentlemen who publically admitted to being unlicensed. Other delegates claimed to have stopped reporting breaches because “it’s a waste of time”.

In response, Ms Larkin pointed out that the PSA is currently investigating over 500 active cases. She accepted that “the pace at which enforcement happens is most frustrating” but, she added, this is because investigators must put together cases which will stand up in court.

She also emphasised the importance of accurate information. “Over 600 cases have been closed or slowed because of insufficient or inaccurate information from complainants,” she said.

The PSA was also accused of not engaging with security operators who claim it is impossible to get through on the phone and that letters and emails go unanswered.

Ms Larkin accepted that there is a “problem with communications” but assured delegates that all phones are fully manned during office hours.

“Unfortunately, given the volume of calls, it is impossible to answer them all,” she said.

She advised delegates to communicate with her office via email where possible.

Ireland has joined 18 countries throughout the world to develop an international standard for non-formal education and training. Diane Dignam, senior support manager at Skillnet Ltd and chairman of the Learning Services Standard Committee (LSSC), Nora Byrne of Trainers Network and Billy Goodburn of the Security Congress of

Ireland travelled to Tokyo in March to bring the committee draft (CD) which was developed in Australia in November 2008 to the next stage.

The international standard aims to standardise the requirements for non-formal education and training services, the requirements for transparency in relation to formal educational

systems and the requirements for ethical conduct, primarily for people over 16 who are engaged in non-formal education.

Following a three-day meeting, the committee draft was approved for registration as a Draft International Standard (DIS). Once registered, a ballot on the DIS within the 19 countries will be initiated. A meeting is scheduled for November 2009 following the ballot.

International standard for non-formal education and training

Delegates from 19 countries met in Tokyo to discuss the international standard for non-formal education and training

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Northern Ireland’s rail provider, Translink, is using high quality mobile camera equipment at railway crossings to serve as a powerful deterrent to prevent misuse. Across the network, Translink has approximately 170 private or user worked crossings.

Ian Morrow, NI Railway’s infrastructure safety, quality and environmental manager, said, “Those who use crossings regularly should not be complacent. Railway crossing misuse puts all users and the wider public at risk.”

The UK Government has pledged a fund of £20 million to help the public to protect themselves from burglary and help keep crime down.

Announced by Home Secretary Jacqui Smith, the fund is part of wider government action to help increase people’s personal security, particularly those who are the most vulnerable to burglary, and ensure that criminals face the consequences of their crimes.

The plan includes a number of initiatives including:

• Intensifiedpoliceoperationsaroundthecountrytoturnthetablesonrepeat burglars, with burglary a top priority for the police nationally. This will be backed by £3 million funding in targeted areas, to step up the monitoring and management of burglars on release from prison.

• Afreeadvicepackforpeopleconcernedaboutbecomingvictimsof burglary that provides simple and practical advice on what they can do to prevent it. It includes discount vouchers for home security products from the DIY companies, B&Q and Focus.

• A new £6 million Safer Homes fund to pay for local handy-people to visit up to 45,000 homes of people who are less likely to have good home security, such as older people, students and people on low incomes, and install security devices such as window locks, making those houses more secure.

• New advice from insurers on what home security measures householders can install to get the best deal from the insurance market.

Mrs Smith said: “Burglary has more than halved in the last ten years. The public are our best weapon in fighting crime and I want us all to work together to stop those criminals who may think they can take advantage in tough times.”

She added: “We are better equipped than ever before to meet the current challenges and all over the country police are turning the tables on burglars, cracking down on those who repeatedly offend.”

The CCTV cameras are placed at various locations and when incidents do occur, footage is used to investigate, apprehend and prosecute offenders where possible. The farming community is most at risk since the railway network crosses a substantial amount of agricultural land.

Mr Morrow added: “It is crucial that people make themselves and the visitors to their farms aware of the rules. The rules are clear: at crossings which are not supplied with a telephone, people must stop, look and listen.

“Where a telephone is provided, users must check with the operator if it is safe to cross. It is also important that they let the operator know if they are crossing with a vehicle that is unusually heavy and before crossing with animals. Users must also ensure they secure the gates immediately after crossing.”

Ulster Farmers’ Union President Graham Furey commented: “We are pleased Translink are taking railway crossing issues seriously and using CCTV to identify abuse. Safety on the farm must be paramount.

“The Ulster Farmers’ Union urges all rail crossing users in farming locations to fully comply with the necessary safety rules. By not using a private rail crossing properly users are putting themselves, railway employees and passengers at risk.”

UK Government pledges £20m to crack down on crime

Ian Morrow, N I Railways Infrastructure Safety, Quality and Environmental Manager and Ulster Farmers’ Union President Graham Furey at the state of the art signalling simulator at Translink’s Rail Operations Training Academy

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08

“ISIT Skillnet is a forefront of raising standards at European and International level. All training is provided under the National Framework of Qualifications (NFQ) and under European Framework of Qualifications (EQF),” emphasised Billy. “ISIT Skillnet is heading up a project team aimed at engaging with Industry and Qualifications Framework stakeholders on an EU wide basis to develop and benchmark standards which drive the security industry and create a European Training Regime.”

A number of organisations from a range of countries including Belgium, United Kingdom and Holland have already signed up to participate in this project.

Following Billy’s meeting with the SAIS, the organisations agreed to implement a pilot project to develop an RPL model (Recognition of Prior Learning) which can map qualifications attained in South Africa against our National and European Qualifications Framework and similarly map qualifications attained in Ireland/Europe against the South African framework.

Mr Terry Scallan, Chairman, SAIS Board of Governors, presents Billy Goodburn with plaque in recognition of his visit to the SAIS.

In the interests of mutual recognition, co-operation and support, Billy Goodburn, network manager at ISIT Skillnet, accepted an invitation from the South African Institute of Security (SAIS) on behalf of the ISIA to address their Board of Governors and members delegation.

After highlighting the challenges and opportunities of the security industry in Ireland, Billy focussed on the importance of training and standards within the industry and outlined the Agreement of Understanding which CoESS has signed to develop training standards across European and Global borders.

ISIA launches new web portal for security industryThe Irish Security Industry Association has joined forces with CCTV Media to develop a new web-based media platform for businesses and associated parties with a professional interest in security in Ireland.

www.secureview.ie is a news-led portal which will deliver breaking news from the security industry and report on all the latest developments in the industry both in Ireland and globally.

Barry Brady, executive director of the ISIA, welcomed the new development: “secure-view.ie moves us on to the next level, by giving secureview additional online shelf-life but more importantly by giving businesses an instantaneous platform through which they can communicate to and do business with the industry.”

The website has been developed by CCTV Media who have been providing media solutions for the global security market for a number of years.

Peter Mawson, CCTV Media managing director, adds: “We see www.secureview.ie becoming the primary source of topical and relevant information for anyone with a vested interest in the Irish security market.”

The website will also issue a bi-weekly eNewsletter featuring trade news for security professionals, as well as offer product listings and a directory of companies.

South African Institute of Security welcomes ISIA

Stephen Heffernan, managing director of SERIMA1 says, “Our belief has always been proper risk assessment and reduction is the way forward when it comes to personal security and safety, and we always concentrated heavily on how people can focus on assessing a risk and making the correct decisions in order to minimise the chance of physical confrontation. Training staff in effective and credible conflict resolution procedures can save an organisation and the individual both money and anguish in the long run.”

Security Officers, door supervisors, people working in retail, litter wardens, car parking attendants, local authority staff and transport employees, are often the target of violent or physical attack throughout their working day. By organisations taking a holistic approach to the problem, they can often save time and money in such areas as litigation and staff turnover, as well as avoiding negative media attention and public criticism.

Litter and traffic wardens, for example, get assaulted whilst carrying out their duties and these incidents often go unreported.

“The type of approach we would recommend would involve reviewing the full extent of the problem and associated risks, looking at ways in which the problem could be reduced by developing balanced litter and parking strategies to help reduce the potential of explosive interactions between motorists, the public and the attendants, and of course, tailored training for staff to de-escalate a situation and help staff become more confident,” says Mr. Heffernan.

Transport employees, such as rail and bus drivers and inspectors, often come up against difficult situations. Night busses, for example, have to ferry home late night revellers, and this for the staff often involves crowd control, managing challenging behaviour and at the same time considering the organisation’s public image.

In this regard, we can train staff in skills of passenger marshalling, evaluating a situation for their own and the public’s safety and how and when to call upon the support services.

Rail and bus employees at times have to handle difficult situations regarding ticket payment irregularities or racial issues. Quality training in defusing and de-escalating issues can be invaluable and hugely beneficial to an organisation and the staff. Luckily in Ireland, staff

safety and security is still considered a priority for most organisations, as well as being protected by legislation.

“Local authorities can also talk to us regarding the security of their staff. Staff such as reception desk/complaints personnel, litter wardens, housing officers, dog wardens, or school attendance officers often face threats to their personal safety and security”, he says. “To use the example of reception desk/ complaints desk staff, we would look at an overall approach to include alternative complaint or query options for the customer, layout and design of the area to maximise staff safety and staff training in de-escalation options to defuse a situation.”

He adds, “Staff can influence the outcome of these situations by the manner in which they handle it, and training plays a vital part in this. Training in communication, conflict management, and safety awareness should really be a minimum standard for all retail staff.”

Mr. Heffernan goes on to explain how SERIMA1 came to contact Maybo:

“We at SERIMA1 were already delivering security consultancy and training programmes here in Ireland since 2004. As part of our development we wanted to expand our range of services and at the same time ensure we delivered a quality product. Our research brought us in contact with Maybo and, after speaking with a number of people in the Maybo organisation and undertaking Maybo training in the UK, we were granted the license.

“We were pleased that after Maybo finalised their QA check on us, they too found us suitable to work with. We are also members of the ISIA, and are fully indemnified, tax compliant and are continually working to improve standards in our services and delivery. I think that ethos was a great benefit to us.”

Bill Fox, Maybo’s executive chairman said, “We are pleased to be working with SERIMA1 in the Republic of Ireland, helping organisations to better protect their staff, customers, and reputations in this area of significant risk. Violence is a complex issue and requires an integrated approach. Effective risk management and credible training with a focus on preventative strategies is vital. This is where external specialists such as SERIMA1 can help.”

Maybo already works extensively with security businesses that provide guarding and door supervision personnel throughout the UK. Maybo advised the SIA (UK) on the development of conflict management training specifications for the “license to practise” and developed the first qualifications in this subject area with BIIAB and City and Guilds.

Maybo has worked with the following sectors and Mr. Heffernan sees his company working in the same areas in Ireland. These would include:

• Railoperations• Hospitals• Collegesanduniversities• Doorsupervisors• Localgovernmentandcountycouncils• Retail• Busoperators• Security• Banks• Drinkstrade• TVlicenseinspectors• Parkingattendants/litterwardens

“Our services assist staff at all levels, from those working directly with customers, for example, right through to managers and decision and policy makers,” says Mr. Heffernan. “We can assist with training needs analysis and evaluation reports. Our courses are sector specific and can help organisations fulfil their responsibilities regarding the Health and Safety Act and protect them against litigation and perhaps negative media reports.”

You can find SERIMA1 on the web at www.serima1.ie or alternatively you can phone them at 01 4568872. Feel free to contact them without obligation if you have any queries on any of the above.

Maybo, the UK’s leading consultants on workplace violence reduction and training provider in conflict resolution, now has a presence in Ireland. SERIMA1, an ISIA Member Company, has been awarded the distinction of being the first Maybo licensed centre in Ireland.

Maybo comes to Ireland

Stephen Heffernan (left) MD of SERIMA1 is congratulated by Charles Polkey of Maybo on being the first licensed Maybo Trainer in Ireland

09

10

G4S security guard, Michael Murphy, became a life-saving hero when his quick action saved the life of a teenager who had collapsed at the City Square Shopping centre in Waterford.

The 17-year-old student had suffered heart failure on entering a newsagent in the centre and it was thanks to the quick thinking of Michael and his colleagues that he received the medical treatment to save his life. “When the four of us got there, the chap was out cold. His mother was holding his head up,” describes Michael. “We called for the in-store automatic defibrillator and brought him back. We shocked him and started CPR until the ambulance arrived.”

Alan Weston, manager of the shopping centre was “very proud” of the Group 4 Securicor team who saved the young man through their quick thinking and level headedness. “All security staff employed at the Waterford Shopping Centre are fully trained in how to operate the AED in the case of an emergency and it is fair to say that that training came up to the mark on this occasion,” he said.

While Michael’s recollection of the event is very matter of fact, the incident serves to highlight the importance of automatic external defibrillators (AED) in public areas and, crucially, the importance of having staff trained and confident to use them.

Training security personnel in CPR and how to use a defibrillator is crucial. The majority of cardiac arrest cases occur in public places and it is often security staff who are the first people to be called on in an emergency. Knowing how to respond accordingly is vital as the victim’s chance for survival decreases by 10 per cent for every minute that passes without medical treatment such as the intervention of the AED devise.

Michael is just thankful that he was in the right place at the right time and with the right training. “The whole lot of us are trained in using AEDs and I’m just happy that we were able to put the training to use in the way that we did,” explained Michael Murphy modestly.

G4S hero saves teenager’s life

Garda Robert McCallionThe Irish Security Industry Association has expressed its condolences to An Garda Commissioner Fachtna Murphy on the death of Garda Robert McCallion who was killed on duty in Donegal.

“Garda McCallion’s tragic death serves as a reminder of the dangers which An Garda Siochana and indeed private security personnel face on a daily basis,” comments Alan Jordan, President, ISIA. “The ISIA, on behalf of all our members, extends our deepest sympathies to Garda McCallion’s family, friends and colleagues at this tragic time.”

Ar dheis de go raibh a anam dilis.

G4S Security Guard, Michael Murphy, (right) displays the type of defibrillator he used to save a teenager’s life in the City Square Shopping Centre in Waterford recently.

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For Pulse Security Management, which is also an ISIA member, their involvement in Croke Park is more specialised. “We provide high end corporate and VIP security in the team dressing rooms, press and media areas, the corporate areas, presidential box and tunnel,” says Mick McQuillan, managing director of Pulse. “This service is provided at all GAA events as well as the rugby and soccer internationals.”

The manned guarding provision is supported and enhanced by numerous electronic/technical elements provided and maintained by Mongey Communications. “There are four distinct areas of electronic security which we provide for Croke Park,” explains David Mongey, managing director, “which is primarily sound, CCTV, match day communications and access control with specific requirements dependent on whether it is a match day or non-match day.”

Wired for sound

And in Séamus’ eyes, the most important element is the sound/PA system. “The PA system is absolutely crucial to the security provision within the stadium,” emphasises Séamus.

“The PA system has a dual purpose,” adds David. “It is a voice evacuation system and a PA system which is zoned to allow the event control manager to communicate with specific areas of the ground if necessary, be that the Hogan Stand, the Cusack Stand etc.

“Because of the importance of the PA system, we have worked exceptionally hard to implement the most comprehensive system possible. Without getting too technical, we have developed an amp

rack system specifically tailored to meet the needs of the stadium. There are seven rack rooms all fitted with amplifiers, decoders, sound level systems and all connected by fibre optic cable to the main control room where computer interconnectivity and systems diagnostics are controlled. This is linked to the event control room from where the PA announcer uses a monitor to select the zone he wants to talk or communicate with.”

There is no room for error with this system and Mongey Communication has created a three-tier back-up system, or as David describes it, “a belt, braces and baling twine approach. The main electricity supply is backed up with a generator in the event of a power cut. But additionally each amp rack has its own battery back-up should the generator fail also. It is the Plan A, B and C of redundancy!”

In addition to the PA system, communication with security, catering and other personnel is co-ordinated through two-way radios of which there are in excess of 200 in use on any given match day. “The walkie-talkies used in Croke Park are Motorola’s digital portable radios which were the first of their type to be used in Ireland,” adds Kevin McGrath, business development manager, Mongey Communications.

“As a company, we aim to provide the most effective and up-to-date products to our clients. For Croke Park, we felt that the Motorola digital radios offered better security in voice transmission and also with its noise reduction software, delivers a clearer signal which is crucial if there are 80,000+ football and hurling supporters shouting behind the operator!”

Eye on the ball

Croke Park is protected by a networked CCTV system using in excess of 220 static and fully functional cameras which cover the stadium and all approaches to it. The cameras - primarily Pelco Esprit PTZ, Pelco Spectra Domes, Bosch LTC and VDC static cameras - are fed back to the control room where they are monitored by Federal Security Services, 24 hours a day, on a bank of 20 monitors. Using a Pelco Matrix system, the controllers in both the general control room and the event control room have complete flexibility in switching to and from cameras and monitors.

CCTV feeds are recorded on a Cathexis 13 x 16 channel DVR array. “The Cathexis DVRs are a very powerful system offering exceptionally high quality recordings and advanced video motion detection,” explains Kevin. “It also offers rapid search by date/time or by activity in a defined area. It also features an alarm system to alert you to any technical faults in advance and remote access into the system for maintenance work.”

The CCTV system is used for varying reasons depending on whether it is match day or not. On non-match days, the CCTV is used for surveillance and security in and around the stadium. On match days, the event control manager uses the CCTV system to monitor the crowd for public safety, pressure points and emergency exits, while the Garda also use it for crowd control and safety as well as crime prevention.

Mongey Communication also provides match day communications for Croke Park which perhaps has a limited security function but from a health and safety perspective and also in the case of

Championship SecurityIn 1908, Frank Dineen, a man with obvious vision and foresight, bought the site of Croke Park in trust for the GAA for the princely sum of £3,250. It was to be the beginning of an historic journey for the stadium and the GAA.

Fast forward to 2009 and I am sure few would have foreseen the international standing which Croke Park currently enjoys today. As one of the premier stadia in Europe - in the same league as Barcelona’s Nou Camp and Milan’s San Siro - Croke Park has a capacity for 82,300 supporters and plays host to not only football and hurling but also to international soccer and rugby while Lansdowne Road is under development. Additionally, it has welcomed an array of international stars including Tina Turner, Take That and U2 who will play three nights in Croke Park this summer.

Team manager

With such an impressive venue on our doorstep, secureview has gone behind the scenes to look at Croke Park’s security requirements. We met up with Séamus Ó’Mídheach, the event control manager for Croke Park, the man who has the health, safety and security of players, supporters, staff and stadium in his hands before, during and after any event.

“Security at Croke Park is essentially broken down into two distinct areas – manned guarding and technical/electronic and one of the most crucial and fundamental decisions which we have to make at the outset is our choice of suppliers,” explains Séamus. “I have to have complete

confidence in the expertise and capabilities of our suppliers so we employ the services of who we regard to be the best in the business in both sectors.”

Back-room team

There would be few people who have been to Croke Park on All-Ireland Finals Day who would have any understanding or appreciation of the scale of the security provision and the logistical operation which is at play. Yes, we will have noticed the Gardaí on the Drumcondra Road and we will have shown our tickets to a guy in a hi-viz bib before we got on to Jones Road and we will have seen the stewards manning the gates to prevent a pitch invasion when the final whistle is blown. But the reality is that on All–Ireland Finals Day, as indeed any match day, security, both inside and outside the ground, is a carefully co-ordinated, multi-faceted machine with Seamus at the controls.

“There are over 750 public and private security personnel on duty on Match Days which comprises of the Garda Síochána, private security guards and volunteer stewards,” explains Séamus. “With approximately 100 personnel on duty on match day, An Garda Síochána has overall responsibility for security, including traffic and crowd control, on the approach roads to Croke Park and also have a presence within the stadium.

“In addition, they employ a helicopter which transmits images from the surrounding areas to the event control room within Croke Park where a Chief Superintendent from An Garda Síochána is present. Overall control of the event remains with Croke Park unless there is a major incident

at which point the Garda become the lead agency, with the Chief Supt of An Garda Síochána taking on the role of Emergency Controller, but thankfully that situation has never arisen.”

The remaining manned guarding security provision is provided by private security companies - primarily Federal Security Services, Pulse Security Management and Frontline Security - who provide in the region of 350 staff. And there are volunteer stewards who make up the remaining 300.

“The level of training and competency of the security personnel, particularly our volunteers is exceptionally important,” adds Séamus. “All our volunteer stewards are trained to FETAC Level 5 at Killester College and are fully competent with all health and safety legislation and crowd control techniques.”

Croke Park is one of the high profile clients for ISIA member company, Federal Security Group. “We are the primary security service provider for Croke Park Stadium and have been since 2002. The current security systems in place developed and evolved alongside the enlargement of the stadium,” explains Joe Cully, managing director of Federal Security.

“Our role is to provide guarding services 24 hours a day, 365 days a year with a team of twenty people. On event days, we increase the size of our team by anything up to 80 officers. We play our part in conjunction with the Gardai, the Fire Service, Ambulance Service and the event controller to ensure the safety, well-being and security of all patrons attending.”

14

emergencies, it is essential, particularly in getting messages on to the big screens.

Croke Park is not just a football and hurling stadium, it is also modern, state-of-the-art conference centre with a suite of meeting rooms and conference facilities which can cater for a variety of meetings and events at any one time. In addition, the GAA and Croke Park’s own staff are based at Croke Park. Consequently, access control plays a crucial part in securing the stadium both on match days and non-match days.

“The access control system is an ACT system,” adds Kevin McGrath. “The system is networked across various doors and floors and its flexibility allows for access level restrictions, access on non-event days and total lock down on match days if required.”

International rules

Croke Park has been home to the GAA for over one hundred years. It would be impossible to guess how many patrons have paid homage to their county teams over the years – in the last two years alone, over 4.3 million people went through the gates!

There is no doubt that Séamus and his team have security down to a fine art but with Croke Park currently playing host to soccer, rugby and even concerts, there have been some specific modifications which Séamus and his suppliers have had to implement.

I met Séamus a couple of days prior to the Ireland v Bulgaria World Cup qualifier match at Croke Park, which was the perfect opportunity to see the additional security issues which were required, the biggest of which was the segregation of fans, a requirement under FIFA regulations.

“Thankfully segregation has never been and hopefully will never become an issue for the GAA,” says Séamus. “But with soccer it unfortunately is a different story, and it would seem that FIFA are no longer prepared to take any chances.

Segregation is a must and as a hosting venue we have to comply.

“The implication of this is that we need additional security personnel, bringing the total number to approximately 850, and we have to closely monitor the travelling fans. If we feel that there is the potential for trouble, we will advise the security guards to hold the travelling fans back for 10 to 20 minutes.”

In addition, the Bulgarian Police Force sent four officers, one of whom had to be accommodated in the event control room as an interpreter, and all PA announcements had to be made in English and Bulgarian. “We’ve never had much need for interpreters at GAA matches,” smiles Séamus. “Béarla agus Gaelige has been sufficient but with the international matches it’s a whole different ball game. Our patrons need to hear and understand the public announcements for obvious security reasons which means we have to deliver them in their language.”

GAA matches are generally double-headers, with a minor and senior match being played back-to-back. The result of this is that the arrival of the crowd is more spread out and the existing 110 turnstiles cope adequately with the crowd. However, with the soccer and rugby matches, the crowd usually arrives en masse.

“With the exception of the Dublin supporters who have a tradition for arriving late,” stated Séamus, “crowd control and access at GAA matches is generally spread out over a longer period.

However, for the internationals (and Dublin supporters), because they are all arriving pretty much at the same time, we bring in an additional 16 turnstiles to enable quicker and easier access to the ground.”

Concerts at Croke Park also bring their own unique requirements. “Concert promoters have a specific security requirement which we incorporate into our existing operation,” adds Séamus.

“The location and size of stages, access points and areas for specific security attention can change. For example, back stage is a key area for security consideration at any concert. Although our control room and event control room are in operation during concerts, many promoters bring an additional monitoring station to cater for their specific needs.”

A team for the future

Croke Park is certainly an impressive stadium and while it might not be the biggest in Europe, “It would,” according to Séamus with no hint of bias, “be the best.”

It is fair to say that its security provision would also sit there with the best, but with technology advancing so quickly, I wondered just how Croke Park planned to stay at the top of the game in the future.

It was Kevin McGrath who provided the answer: “Croke Park has always been very open and receptive to new developments in security provision and are willing to embrace change which will benefit the stadium. Their approach is to develop the systems on a phased repair and enhance basis which will ensure that the stadium continues to be ’the best‘ in Europe.”

Kevin McGrath who provided the answer, “Croke Park has always been very open and receptive to new developments in security provision and are willing to embrace change which will benefit the stadium. Their approach is to develop the systems on a phased repair and enhance basis which will ensure that the stadium continues to be ‘the best’ in Europe.”

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16 17

And with every event, there has to be a well-planned, well-organised and well-executed security provision in place. secureview spoke to Michael McQuillan, managing director of Pulse Security Management, a company who has vast experience in the areas of event security for music, entertainment, sporting and private engagements to glean an insight into the finer points of event security.

“The role of the event security company is to be at the coalface of the event dealing directly with the public and acting as agents on behalf of the client to enforce their policies and directives,” explains Michael. “This involves dealing with and

working closely alongside many different agencies both statutory and private including the Gardai, health service, and local authorities. The main functions of the event security staff are access and egress control, internal and external stewarding of patrons, VIPs areas, corporate areas, press and media, traffic management and general support to the event organisers.”

All events are unique in terms of location, crowd dynamics, type of artist or particular sport on show, but the common denominator is that patrons expect and indeed have paid for good organisation on the ground such as smooth access and egress and helpful personnel who know

what they are doing. And while some elements such as the weather, particularly in Ireland, can be unpredictable, with good pre-event planning, security at the event generally is very effective.

“The key to successful event security is pre-planning,” advises Michael. “While the public face of event security is primarily the security personnel who patrons come in contact with during an event, the most crucial aspect is the behind the scenes planning and preparation prior to the event. Without professional and competent planning, the risk of something going wrong is heightened.”

Problems surrounding the Barbara Streisand concert last year were well publicised with the

Consumer Association of Ireland receiving 95 written complaints covering issues such “as traffic problems, no seating, no ushers/attendants to direct people, concerns about parking”. Many patrons complained that they missed the show because they couldn’t get to the venue or because there was no seat available for them when they arrived.

But while Michael is reticent to comment on this specific concert, he is keen to reinforce the importance of pre-planning and also the highlight the need for clients to work closely with their security provider and to involve them at every stage of the planning process. “We strongly advocate that clients adopt a partnership approach when choosing their security provider and engage the services of a company in whom they can have complete trust and confidence. It is also essential to involve the security provider at every stage of the planning process so that every eventuality can be identified and planned for and potential disasters averted.”

The level of risk will also vary depending on the event, location, type of act or sport and a full risk assessment is essential.

The calibre of personnel employed by the event security provider is also a crucial factor. “Event security people need to be responsive, reliable, alert and not become a spectator. The importance of these factors is essential to the smooth running of any event, in particular to the overall safety and welfare of patrons attending events,” emphasises

Michael. “Event security staff must work closely and in tandem with the event organisers in order to streamline the level of service the customer receives.”

To that end training is vitally important and many event organisers are putting in place their own measures to ensure the security personnel are fully trained. Pulse Security Management’s event security staff are trained to FETAC level 5 training in event management at Killester College which was held in conjunction with the GAA, Irish Rugby Football Union and the Football Association of Ireland.

Event security is not a stand-alone function but requires a multi-agency approach, involving many agencies, including An Garda Siochana. “The role of the Gardai is vital,” adds Michael. “As the civil authority, they provide a supportive role to the event security staff who are at the coalface and dealing directly with patrons or spectators. However, if public order or crowd safety were to become an issue, the Garda have statutory powers and ultimately final say regarding an event happening or being cancelled or abandoned.”

While event security is a very labour intensive industry, technology is playing a bigger role in this area. Many venues have fixed security technology in place which the organisers can tap into. For example, Croke Park is covered by over 220 CCTV cameras which support the manned guarding provision during a football or hurling match. However, other venues are more open and ad hoc,

with little or no fixed security surveillance available. Mobile control vehicles are being used more often to support the event security in these cases.

ISIA member company Mongey Communications provided a mobile unit at the Oxegen Festival in Punchestown last year. Managing Director, David Mongey, describes the set-up: “We provided a mobile control unit to the Oxegen Festival organisers who used it as the concert control centre. Over 36 cameras were placed at strategic locations throughout the venue which allowed organisers to focus on specific areas such as traffic control, people flow, public safety and crime prevention. Footage was fed back to the mobile unit where event organisers were able to monitor and record activity on a bank of 16 monitors.”

With technology advancing so rapidly, it would be naive to believe that technology will not play a bigger role in the not so distant future. Indeed, US company Darim Vision has recently launched a new PVE400 Portable Video Encoder/Streamer, which offers black-box-type archiving and wireless/IP transmission of video, audio, and GPS tracking capabilities which can be used at special events.

“Real-time broadcasting for “point-of-view” situational awareness can be critical in many environments, from surveillance to inspection under extreme conditions,” explains their spokesman, “yet networks cannot be relied upon to be 100 per cent failsafe. Combining local recording with wireless transmission delivers a

Festival FeverSummer in Ireland unfortunately doesn’t always mean long, hot sunny days, but what it does mean is that we’re in festival season. Whether it’s horseracing in Galway, Oxegen in Punchestown, U2 in Croke Park, Oasis at Slane, motorcycle racing in Mondello, the All-Ireland Championship, there’s a festival or event to suit everyone.

David Masterson of Pulse Security Management, providing security for the senior Irish football team

18

The Private Security Authority has indicated that it intends to begin the licensing process for event security in 2009. It is vitally important that the views of the experts operating within the event security sector are brought to the table and to this end, the Irish Security Industry Association will engage with the PSA on behalf of its members to ensure that their voice is heard.

Mr Barry Brady, executive director of the ISIA, explains what the Association intends to do on behalf of its members: “The PSA work closely with industry partners to get views and opinions with regard to licensing and the ISIA are one of those partners. We have been involved in representing the industry prior to and indeed since licensing in the guarding, alarm installation and most recently the cash-in-transit divisions. We also have an ISIA member on the board of the PSA representing employers of the industry. ”

The ISIA has a specific division for events and entertainment made up of a number of the top event security providers in the country including Clarke Security Services, Express Security Group, G4S Security Services, Kennedy Security & Consultancy, Pulse Security Management, Rapier Security Group, and Sword Security Ireland.

Mr Brady adds: “The companies which make up our Events and Entertainment division are the experts in this area and have years of experience in this field. The ISIA will facilitate a series of meetings with our members to formulate a paper which we will present to the PSA. I would recommend that any quality-led event security providers who have any concerns or views on the licensing issue should consider joining our Association to ensure that their voice is heard.”

To for more details on the ISIA visit our website on www.isia.ie or contact Barry Brady on 01 6905736.

layer of redundancy, with the assurance that the entire event can be documented.”

The compact MPEG-4 IP camera is a “wearable” unit which can be managed and monitored from either an incident response command post or from a central operations control centre, delivering real-time video, audio, and GPS information from outdoor environments. It can also be used as a mobile camera mounted on an automobile, bicycle, or person or rapidly deployed as a permanent or temporary wireless video surveillance platform, at sporting events or concerts.

The security industry has undergone many changes in recent years with the introduction of regulation under the Private Security Act 2004.

Security guards and Door Supervision Personnel must be licensed by the PSA in order to operate. Currently, event security is not a licensable activity but it is an area which the Private Security Authority plans to address. The Chief Executive of the PSA, Geraldine Larkin, has indicated that one of her priorities for 2009 is to begin the licensing process for event security, an activity which Michael McQuillan welcomes but with some concerns.

“Generally speaking, regulation of our industry has been a positive development and has gone some way to raising standards. I am very much in favour of introducing licensing to the event security sector but I think the PSA need to adopt a more holistic approach to licensing,” he cautions.

“By the nature of our business, we employ many staff who operate dual roles as security guards and door supervisors but under the current legislation they need a separate license for each sector. Event security and door supervision deal with essentially the same type of security such as dealing with the public, crowd control, patrons under the influence, potential for public order issues, intoxicating liquor laws, etc, and as such I would contend that if someone is licensed for door supervision, they should also be able to cross over into event management. Dual licensing would not only remove additional administration and processing for the PSA, it would also reduce the costs to the individual which in the current climate, would be very welcome.”

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The Irish Film and Television Awards was another event for which Pulse provided a security team

2120

Les’ career began back in 1968 with a company called Lodge Services which was primarily involved in store detective work and investigating retail fraud. He went on to experience a full gambit of employment from working with a large corporate company as head of security, to setting up his own business, to holding the top position in a large multi-national security company to eventually combining all his experience and knowledge of the industry to become a security consultant.

“I’ve lived through it all,” smiles Les, “and have experienced it all. I’ve set up my own company and watched it grow and eventually merge with a larger operation. I’ve worked as the in-house head of security for Dunnes Stores and in 2001, I headed up the Irish operations for Securitas who had a global workforce of 150,000!”

The industry has changed dramatically since Les started out. “My introduction to the security industry was in the retail sector and it would be

fair to say that 40 years on it is almost unrecognisable. Most of the emphasis would have been on store detectives, who without any technological back-up, needed excellent observational skills and indeed patience to build up a evidence-led case. There was a high exposure to false arrests which could have been very costly to the client.”

External environmental factors have had a major impact on the retail security business. The 1980s saw drugs creeping slowly and devastatingly into society and with drugs came increased violence towards security guards. “Drugs presented, and indeed, still presents a particularly ugly threat to security guards,” admits Les. “In the 80s, many retails stores employed women who couldn’t deal with the increased risks and consequently more security guards were required.”

The recession in the 80s also led to an increase in shoplifting which has a devastating effect on businesses and indeed, in many cases, on the

Past president of the Irish Security Industry Association, current chairman of the Security Congress of Ireland and over 40 years experience in the security industry are just a few of the credentials which prompted secureview to catch up with industry expert, Les McLindon, to gain his insight into the progress, good or bad, of the industry.

Journey through the security industry

offenders too. “Shoplifting is not confined to lower-paid people in society. It cuts through all walks of life and the impact on many families when someone is caught can be overwhelming.”

Les fears that the current recession could see an increase in levels of crime in society. “Statistics produced by the Central Statistics Office have shown that aggravated burglary increased by 28.5 per cent over 2008 and theft from shops by 6.5 per cent in the same period which is particularly worrying when we consider that the full effects of the recession were really only starting to be felt in the latter end of the year and more significantly in 2009. I fear that next year will paint a more concerning picture and I would take this opportunity to advise businesses to seriously look at their own security provision,” warns Les.

Putting his consultant’s hat on, Les gives this advice to businesses: “I fully appreciate that businesses need to cut costs in today’s economy but cutting back on security at the moment could prove very costly in the long run. I would advise businesses to review their existing security provision to ensure that the protection they are getting is sufficient and to either amend or enhance it if required. Businesses should look at security as an investment on which the return is reduction in losses, reduction in insurance premiums, reduction in risk and ultimately a safe and secure environment for their staff and customers.”

Les is a strong advocate of training and while he welcomes the progress which the industry has made since regulation was introduced, he feels there is still a long way to go. “The security industry has been on a long journey which has culminated in the introduction of licensing in 2006 which as President of the ISIA, I fully supported. But I would argue that the journey is not over by a long shot and that we still have a long way to go.”

Licensing has set a minimum standard of FETAC level 4 for security guards but in Les’ views this is not enough: “There are a number of issues surrounding training currently. When I compare the level of training delivered today against what I was providing for my employees years ago, it is astounding. Retail security staff back in the 70s and 80s would have received perhaps six times more training than staff nowadays, and I firmly believe that this is because we have now adopted the minimum standard approach.

“Once the minimum standard is reached, that box can be ticked and filed. Companies need to move away from this and look at training with a more positive and open mind. Fetac level 4 should be the starting point. And there should also be a continuous improvement system whereby security guards are brought to Fetac Level 5. I would also argue that prior to anyone being appointed to a supervisory position they achieve a Fetac Level 6 qualification.”

As a respected authority on training for the security industry, Les has identified a number of issues surrounding the quality of training provided and the calibre of some trainers. “Professional training is an integral part of the process of improving the security industry but unfortunately, some of the courses offered would leave a lot to be desired. The Private Security Authority needs to address the issue of quality training to ensure that the industry does not start to regress.”

Quality and standards are components of the security industry which Les supports. As a member of the Council of Management of the Irish Security Industry Association, Les played an instrumental role in the establishment of their quality scheme, Qualsec, which has been endorsed by the PSA and An Garda Siochana.

“When licensing was introduced, it set a minimum but the ISIA felt that we needed to raise the bar further,” he says. “And as such, we developed a continuous improvement quality scheme which we hope will become the benchmark for the industry.”

Les currently chairs the Security Congress of Ireland (SCI) which was inaugurated on the 24th of May 2005 with the purpose of promoting and encouraging high standards of ethics, service and equipment in the Irish Security Industry. Members of the SCI include the Alarm Association of Ireland, the Association of Locksmiths of Ireland, the Independent Irish Security Companies Association, the Irish Security Industry Association, the National Union of Security Employers and the Security Institute of Ireland.

“Security Congress of Ireland aims to involve all industry trade associations, institutes and other industry stakeholders and to lobby and influence government, regulatory authorities, An Garda Siochana, NSAI, European bodies and all organisations affecting the interests of the industry,” explains Les.

“We are the representative body for Ireland at CoESS (the Confederation of European Security Services). Members of our working groups attend CoESS working groups as it is extremely important that the Irish Security Industry is recognised and represented at European level. We have been and continue to be involved in the development of European standards for the electronics division and while training may have fallen off CoESS’s radar for a while, it is back on the agenda with Security Congress is involved in re-establishing a working group.”

Looking back over the last forty years, there is no doubt that the security industry has changed dramatically and perhaps most notably in the last five years.

On a parting note, I asked Les if he were to start again, would he still have chosen the security industry. “There is no doubt that the industry has changed and while there are still many outstanding issues, I think it is a good solid industry to work in and more importantly to build a career. There are over 20,000 people employed in the industry and really that many can’t be wrong!”Les McLindon (pictured right) and was recognised for his contribution by his successor Martin Stairs

Les McLindon

2322

The comments above are just a few of those given in response to the recent survey conducted by the Irish Security Industry Association to assess the impact of licensing on the industry and ascertain the attitudes of licensed operators.

Mr Barry Brady, executive director of the ISIA, said, “The ISIA conducted research in 2007 when we were about one year into the licensing process. However, recently we have been getting increasingly negative feedback from our members with regarding to regulation of the security industry and the Private Security Industry, which prompted us to conduct this follow-up survey, the results of which make for some interesting and indeed, concerning reading.”

Perhaps, one of the most telling results from the survey is that the number of people who feel licensing has been a good development for the security industry has dropped from 91 per cent in 2007 to just over half at 52 per cent in 2009.

Dissatisfaction

“The ISIA has been a long-time advocate and full supporter of regulation and licensing. But it is extremely worrying that three years into the licensing process, the number of people who see it as a positive development has dropped so dramatically. This issue needs to be addressed by the PSA as a matter of urgency as it is imperative that companies remain engaged and committed to the licensing process. We fully believe that licensing was the first step towards a more professional industry but if operators can no longer see the benefits, then there is a real fear that some will disengage and operate outside the process and indeed the law. This would have devastating consequences for the industry and one which we must avoid at all costs.”

For those who felt licensing was a good development, the main reasons were that they felt that the industry needed regulation (66 per cent) and that licensing creates a more professional image (58 per cent). In contrast, 80 per cent of respondents who indicated that licensing was not a good development felt that cowboys are still operating in spite of regulation while 84 per cent felt it has introduced a cost for which they can see little return.

“No proper policing means unlicensed companies are still operating”

IS LICENSING WORKING?The ISIA survey was issued to over 350 licensed operators throughout Ireland and included both ISIA and non-ISIA member companies. The sample included companies from all sectors of the security industry and covered small, medium and large companies with the recipients at managing director, owner or senior manager level.

Over half of the respondents are dissatisfied or very dissatisfied with the PSA in comparison to a quarter who are satisfied or very satisfied. Of those who are satisfied, they have indicated that the PSA “has made some progress but are low on manpower” and accept that “regulation has been positive but did not go far enough to tackle non-compliant companies”. Reasons for dissatisfaction included costs, enforcement and communications with comments including “there are two few inspectors and rogue installers are never prosecuted,” “it costs too much money for no return,” “Poor record on enforcement. Erratic decision making. Poor service levels.”

“The responses which have come through the survey are indicative of what our members have been saying,” adds Mr Brady. “Cost and enforcement are the big issues with licensed operators feeling that while they are exposed to the additional costs of licensing which they can’t pass on to the customer because rogue operators who appear to operate with immunity from prosecution, will undercut them.”

Enforcement

Indeed, the issue of enforcement is the one with which security providers are most unhappy. Almost 70 per cent of licensed companies are dissatisfied or very dissatisfied with the enforcement as opposed to 18 per cent who are satisfied or very satisfied. This compares to 35 per cent dissatisfaction and 33 per cent satisfaction levels in 2007. While 60 per cent of respondents have reported unlicensed operators to the PSA, they claim that the majority of them are still trading either having been investigated by the PSA or because there was no follow-up from the PSA. For those who do not report, 40 per cent did not do so because they felt it was a waste of time as the PSA take no action while 17 per cent felt the PSA are fighting a losing battle. The biggest impact of unlicensed operators to the industry is that they are undercutting legitimate businesses. Two thirds of respondents (63 per cent) have lost business to unlicensed operators and while it is difficult to fully quantify an industry average, individual estimates range from contracts valued from €10,000-€150,000.

“Enforcement is a big area for concern. When licensing was introduced, the expectation was that the PSA would eradicate rogue operators but unfortunately that has not been the case and licensed operators who are operating within the law feel that they are the ones being penalised by paying the license fee.” explains Mr Brady. “The ISIA accepts that enforcement has to be conducted within the process of the law and that

building a valid case for prosecution can be a slow and onerous process but the reality is that after four years of licensing, unlicensed operators are still in business and it is the genuine, law-abiding security provider who is paying the price not only through the license fee but also through business lost to rogue traders.

“The PSA need to address the issue of enforcement to reassure the security industry that licensing can and will work. We need to see more inspectors on the ground and more unlicensed operators either put out of business or changing their ways, getting licensed and working within the law.”

Communication with the PSA was addressed in the survey with 46 per cent of respondents dissatisfied or very dissatisfied.

Guarding v Installers

Two of the biggest sectors within the security industry are manned guarding and alarm installers and in collating the information, the survey compared the views of the two divisions, with interesting results. There is a marked difference in the opinions of those operating in manned guarding where 80 per cent felt that licensing has been a good development. In contrast, only 35 per cent of alarm installers felt it was a good development for the industry. Of those alarm installers who disagreed, 91 per cent felt it was a cost for which they see little return.

Satisfaction with the PSA mirrors that of those who feel licensing is a good development. Two-thirds of alarm installers are dissatisfied or very dissatisfied with the PSA as opposed to only one quarter of guarding companies. Cost and enforcement are cited as the main issues. There are higher levels of dissatisfaction from both divisions in relation to enforcement but again installers are more dissatisfied with 74 per cent dissatisfied or very dissatisfied against 57 per cent of guarding companies.

“Cowboys are still operating”

1009080706050403020100

2009

52%

Yes No Yes No

48%

1009080706050403020100

200791%

7%

Don’t Know

2%

Respondents were divided almost in half in response to this question. However it is in stark contrast to respondents in 2007 when 91% felt that licensing was a good development with 7% disagreeing.

Has licensing been a good development for the security industry?

60

50

40

30

20

10

0

28%

Satisfaction Dissatisfaction

Satisfied

Very satisfied

54%

Dissatisfied

Very dissatisfied

Neither

54% of respondents are dissatisfied or very dissatisfied with the PSA while 28% are satisfied or very satisfied.

How satisfied are you with the PSA?

60

50

40

30

20

10

0

33%

Satisfaction Dissatisfaction

Satisfied

Very satisfied

44%

Dissatisfied

Very dissatisfied

Neither

Costs , paperwork and delays would appear to be the main reasons fordissatisfaction with the licensing process. 40% felt it was too time consuming while 48% cited that it was too slow. 13% felt it was too restrictive.

How satisfied are you with the licensing process?

80

70

60

50

40

30

20

10

0

18%

13%

Satisfaction Dissatisfaction

Satisfied

69%

Dissatisfied

Very dissatisfied

Neither

18% of respondents are satisfied or very satisfied while 69% are dissatisfied or very dissatisfied. There would appear to be a substantial increase in the level of dissatisfaction when comparing responses in 2007 when 35% were dissatisfied with 33% satisfied.

How satisfied are you with the enforcement process?

Very satisfied

60

50

40

30

20

10

0

28%

Satisfaction Dissatisfaction

Satisfied

Very satisfied

54%

Dissatisfied

Very dissatisfied

Neither

54% of respondents are dissatisfied or very dissatisfied with the PSA while 28% are satisfied or very satisfied.

How satisfied are you with the PSA?

60

50

40

30

20

10

0

33%

Satisfaction Dissatisfaction

Satisfied

Very satisfied

44%

Dissatisfied

Very dissatisfied

Neither

Costs , paperwork and delays would appear to be the main reasons fordissatisfaction with the licensing process. 40% felt it was too time consuming while 48% cited that it was too slow. 13% felt it was too restrictive.

How satisfied are you with the licensing process?

80

70

60

50

40

30

20

10

0

18%

13%

Satisfaction Dissatisfaction

Satisfied

69%

Dissatisfied

Very dissatisfied

Neither

18% of respondents are satisfied or very satisfied while 69% are dissatisfied or very dissatisfied. There would appear to be a substantial increase in the level of dissatisfaction when comparing responses in 2007 when 35% were dissatisfied with 33% satisfied.

How satisfied are you with the enforcement process?

Very satisfied

90

80

70

60

50

40

30

20

10

0

13%

Manned Guarding Alarm Installer

37%

Yes No

63%

There is a marked difference in the opinions of those operating in manned guarding where 80% felt that licensing has been a good development. In contrast, only 35% of alarm installers felt it was a good development for the industry. Of those alarm installers who disagreed, 91% felt it was a cost for which they see little return.

SECTOR COMPARISON: Manned Guarding v Alarm InstallersHas licensing been a good development for the security industry?

80%

“Licensing is not policed properly”

“The Private Security Authority is powerless to prosecute”

What changes would you like to see within the PSA?

• Reducefees

• Onefeetojoinandthensmallannual fee

• Bringdowncostsincurrentclimate

• Reductioninlicensingfeeafter2 years claims free business

• Costsbasedonemployeenumbers to make it fairer

• Getmoreprosecutions

• Betterpublicawareness.Make public businesses /householders using unlicensed operators

• Goaftermakers/sellersofequipment

• Moreresourcestodealwithunlicensed operators

• Moreenforcers/inspectors

• Toughermeasures.Minimumfine of €10000 for court appearance & mandatory 6 month prison sentence for reoffending

• Respondtolettersinfull–notjust an acknowledgement

• Betterengagementwithsecurity industry

• Industryshouldberegulatedby a group elected by ourselves

• Complaintlogwithuniquecomplaint number so complainant can check status

• Moretransparency,morecontact & more planning

• Processapplicationswithmorespeed

• Renewalapplicationsshouldbe immediate as long as tax and NSAI compliant

• Havecertificationandlicensing merged with a reasonable charge for both

•Licenseindividualinstallers

• LicenseCCTVsystems

Costs LicensingEnforcement Communication

25

“Many alarm installers are small business,” explains Mr Brady. “Indeed over 90 per cent of respondents in the alarm installer division are companies with less than 20 employees. The cost of licensing on small businesses can be a substantial burden, particularly in these recessionary times. But if they feel that they are not getting any value for money and that the PSA is not doing enough to eliminate unlicensed operators, their dissatisfaction is understandable. The ISIA appreciate the reasons for their dissatisfaction and are calling on the PSA to take onboard the results of this survey and to resolve the issues as soon as possible. Small businesses are the backbone of our economy and we need to do all we can to protect them and that includes the PSA.”

Changes

The survey asked respondents to indicate what changes they would like to see within the PSA. Apart from very radical suggestions whic h included disbanding the PSA, the changes fell into four broad categories:

• CostsThe main change called for is to reduce fees

• Enforcement Licensed operators want to see more prosecutions and more enforcers working on the ground. They have also suggested that the PSA should go after the makers and sellers of alarm equipment.

• LicensingAlarm installers are calling for licensing for individual installers to be introduced

• CommunicationA call for better engagement with the security industry and more transparency.

“The security industry has made great progress over the last number of years,” concludes Mr Brady. “At the ISIA, we welcomed regulation and recognised the raised standards and renewed professionalism of the industry. But there are still major issues to be addressed. The levels of dissatisfaction with the PSA and the licensing and enforcement process is extremely worrying and needs to be addressed immediately. To ignore the opinions of the industry is a risk the PSA cannot afford to take.”

A full copy of the survey can be downloaded from the ISIA website on www.isia.ie

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26

Reviewing the cost of PSA regulationWith licensing now in its fourth year, the PSA has decided to review the cost of regulation and compliance for licensed contractors. This review coincides with a sharp change in the economic climate facing all and the Authority is conscious of its obligations to minimise the cost of licensing for the industry while continuing to improve standards of security provided. The review will examine the licence fee structure, the cost of auditing and also the ongoing cost of compliance with licensing standards. The review will be undertaken in parallel with an upgrade of IS 999:2004, the underlying standard for security guarding and door security.

Continuing the PSA industry partnership model, the review is to be undertaken in conjunction with all industry stakeholders: employers, employees,

the Gardaí and

clients of the industry. It presents a unique opportunity to consider the impact of licensing to date and to identify those areas requiring improvement or change. Improvement may be required because standards require clarification, improvement or need to be recast in a different light.

The review will consider the current form of auditing, the improvements that might be made and scope for rationalisation of schedules, costs, etc, so as to reduce the audit burden on contractors. In parallel, the review will take account of ways the auditing and certification process itself might be revised or streamlined while still maintaining standards. It will consider current arrangements from a PSA perspective, particularly the lessons to be learned in advance of licensing new sectors.

The industry today is different from that which existed five years ago when licensing was first launched. It is likely that there will be further changes in the future as the number of contractors declines due to mergers and acquisitions. The impact of the wider economy on the size of the industry and the number of contractors operating within it cannot be

discounted either. Equally there are new contractors emerging providing security

at a local level, where service is built on standards and reputation. There will also be a focus on individual licensing in the guarding and door security sectors which is also contributing significantly through licence fees to the operations of the Authority. New structures will have to take account of individuals in other sectors who are also due to be licensed.

The current licence fee model must be reviewed to take such structure and restructuring into account as well as the introduction of new licensable services for both contractors and individuals. This will ensure that in line with government policy, the PSA remains self financing with adequate resources to meet our statutory obligations, deliver on our mandate of transforming the industry and increasing public confidence across all sectors.

This is a very broad spectrum of work to be reviewed, and getting it right will be dependent on input from all stakeholders. This is a challenge greater than the input necessary for the initial request for licensing. There are many routes to achieving our objectives; our challenge is selecting the route that will deliver the optimum results for the public in a way that makes the most efficient use of resources of both the industry and the PSA. Success of the review is dependent to a large extent on industry engagement and assessment. Success of the review also depends on the contributions of the public at large and clients of the industry in particular.

There are no easy answers or quick solutions to the issues under review. There is likely to be strong debate on proposals from both an industry and PSA perspective. If the debate is successful, it will position the security industry at a new level where regulation reflects the specialist services being provided, the expertise needed to provided that specialisation and provides the resources to the PSA to enforce regulation.

Article supplied by the Private Security Authority.

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28 29

Managing cash in difficult timesPreparation of cash flow projections

Preparing cash flow projections is similar to preparing budgets and should be part of the business budgetary process. Using the annual operating budget as a starting point, one should predict the timing of cash collection and payments for each of the items included in the budget. The projections will need to include an estimate of the collection of receivables and payables from the end of the preceding period as these will impact future cash flows. It is important to note that all amounts included in the projections should, where applicable, include Value Added Tax as this will impact one’s cash flow. The projections should be prepared so that they analyse cash flows by week or by month and should be updated every week or month thereafter to reflect actual cash flows.

At a minimum, projections should be prepared for the next year and rolled forward every month so that decision makers can look forward at least twelve months to assess when cash flow difficulties may arise.

If you do not have an annual budget, preparing a cash flow projection is likely to be more difficult and take longer. You should start by looking at your current position to assess when your current payables are due to be paid and when amounts owed to you are likely to be collected.

Regardless of whether or not you have prepared a budget, it is likely that most fixed costs such as payroll and rent will be consistent month on month. For variable costs, such as materials, light and heat, telephone and taxes, management should estimate the likely cost and timing of payment based on historical trends and any other relevant current information that is available. Items of capital expenditure such as the purchase of assets or the payments related to acquisitions will also need to be included in one’s cash flow projections. It is important that all assumptions be documented as this information will be important to banks or other potential users of the forecast. You should also challenge your assumptions to ensure that they are reasonable (i.e. not overly optimistic) and stand up to scrutiny.

In these tougher times, businesses should also use this opportunity to look at what they are spending their money on to identify potential areas for cash savings.

Consideration of different scenarios

Additional projections should also be prepared to reflect different scenarios so that you can see what the position might be if things don’t go as planned (e.g. loss of an important contract, increase in interest rates, unfavourable movement in foreign exchange rates, higher than expected bad debts etc).

Current cash balances

It is also important that all current cash balances (including amounts in the business bank accounts) be included and that the projections include

estimates of the future cash balances, so that the business can anticipate its future cash and funding requirements based on the predicted

levels of cash available in the future. The future cash balances can be estimated by adding the projected monthly net flows from the cash flow projection to the current cash balance. The model should be set up to calculate the projected cash balance at the end of each week or month, and identify peak cash requirements.

Managing a cash flow deficit

A cash flow deficit occurs when the cash available is insufficient to pay expenses as they fall due. In the event of a cash flow deficit there are a number of options which should be explored. These include the following:

• Bankoverdraftfacility-thisisarelativelycheap form of finance as the charges associated with setting up this source of finance are minimal and interest is only incurred for the period that your account is overdrawn.

• Shorttermloans–intheeventthatyoucannot or do not wish to extend an overdraft facility, this is another form of finance that is available where interest is charged on the outstanding balance. Typically short term loans attract more favourable rates of interest than long or medium term loans.

• Acceleratecollectionofamountsduefrom debtors – it may be possible to make improvements to your historic billing or cash collection processes to accelerate cash collection. For example, you may be able to

implement or agree earlier billing dates and cash collection to avoid a cash flow deficit. Some businesses issue invoices at the end of a month regardless of when the service occurred. It may be worth exploring changing your billing process so that invoices are issued as the service is provided. This change in working capital management can sometimes be sufficient to avoid a cash flow deficit.

• Reduceordeferexpenses–youshouldexamine your projections to see if there are any costs that can be cut or deferred until such time as you have a cash flow surplus. For example it may be possible to defer the purchase of equipment or other capital expenditure.

• Agreedelayinpaymenttocreditors/lenders– if you are really in short term difficulty, you may be able to negotiate extended credit terms with your creditors and suppliers. It is better to do this early than to ignore your bills as they build up.

The timely preparation of robust cash flow projections gives you time to examine the available options and to select the option that most suits your business. It also enables you to go to your banks or other suppliers well in advance of a cash flow shortage to discuss your options. The projections can also be used by the banks or others to assess your request and will also demonstrate that your business has good financial management practices, which will support the case for your application.

Once you identify a future problem, you should meet with your bank as early as possible to explain your dilemma and to agree a solution. It is likely to help your case if you can present them with a copy of your detailed projections and explain your assumptions to them.

Conclusion

It’s important to note that while cash flow projections are a very powerful tool to be used in working capital management, they are not a substitute for seeking advice from professionals who have expertise in addressing these types of issues and who can help you formulate a plan to address such issues. However, the timely preparation of good cash flow projections should enable you to anticipate problems early and give you time to formulate a plan to address them. Given the challenging times that companies are now facing, it is imperative that companies start the process of preparing projections and developing solutions to anticipated cash flow difficulties as soon as possible.

Ciarán O’Brien is a Director in Deloitte’s Audit Services Department. In addition to working with audit clients in the manufacturing, pharmaceutical, resources and technology sectors, he is involved in advising clients on issues relating to working capital management and cost optimisation.

One of the biggest factors impacting on cash-flow for security companies is the slow payment of invoice which is crippling the industry, according to ISIA president Alan Jordan.

“Cash is king and it’s very tight, especially for smaller businesses in the security industry. Our business is people with labour absorbing up to 90% of our overall costs. Staff within the industry are paid on a weekly basis but regrettably what we are finding now in the current climate is that people have stopped paying their bills on time and in some cases customers are holding off paying bills for 40, 50 or 60 days which is having severe repercussions on the industry.”

The ISIA has identified three specific groups who can help alleviate this situation. The first is the clients who are availing of the services of reputable ISIA member companies. As Alan Jordan points out, “It is critically important that our clients pay their invoices within the agreed credit period, and we would appeal to them to recognize the unique operational difficulties their security provider faces and to work with them.

“AIB’s Chief Executive, Eugene Sheehy recently announced that he had instructed his accounts staff to pay bills as soon as they are received, in order to alleviate cash flow problems for the bank’s suppliers. We would call on all clients to adopt this practice during this very difficult trading environment.”

Additionally, the ISIA is calling on banks to step up to the mark with regard to this issue. “It’s widely reported that banks have tightened, if not strangled, credit facilities for businesses, particularly small businesses,” adds Mr Jordan. “We are hearing many cases where banks have reduced or indeed cancelled overdraft facilities and short-term loans would appear to becoming a thing of the past. Banks need to recognize that financial flexibility is crucial if the security industry is to survive and ensure that they work with security businesses to enable them to manage their cash-flow within the unique confines of our industry.”

On a longer-term, strategic level, the ISIA is calling on government to bring this issue to the table and develop legislation.

Mr Jordan goes on: “As the recession intensifies, we are hearing government ministers accepting that late payment of bills is putting too much strain on businesses but as President of the ISIA, I would call on these ministers to go one step further and seek legislation to deal with this specific issue to ensure that if you do business in Ireland, then you must pay your bills on time. They have been doing it on the Continent for years. It’s now time we became real Europeans.”

In today’s world of financial stress and recession, good cash management is of vital importance to all businesses. Cash flow projection is one of the most powerful tools in cash management as it enables management to look at the cash flowing in and out of their business and to assess future cash and funding requirements and to put appropriate facilities in place to meet future requirements.

Cash is king for Security Industry

30 31

A smarter investment

Tough economic times lead to widespread belt-tightening, and the first step for many firms is to cut back on staff training. But, says Karen Higginbottom, although it may save money in the short term, trimming the staff development budget when times are hard can spell trouble for the future.

There is an old adage that says in order to survive hard times the best thing you can do is spend everything you have on a new suit and a haircut – you might be penniless, but your new-found confidence will ensure that riches are only just around the corner. Trite as it sounds, there is nevertheless a grain of truth in the idea that smart investment can help you to survive a recession. Unfortunately, it’s a message that seems lost on many businesses at the moment, which, in an effort to save money during the current economic downturn, are increasingly slashing budgets, especially for staff training. Although it might balance the books in the short term, cutting investment in your people is a tactic that can lead to problems once the economy starts to pick up again.

In October last year, as the economy worsened, some UK bosses took the unprecedented step of calling on other employers not to cut staff training to reduce costs. Senior industry figures such as Sir Stuart Rose of Marks & Spencer, and Sir Michael Rake, chairman of the BT group, joined forces with TUC general secretary Brendan Barber to urge employers to maintain or even increase their investment in training.

False economy

Unfortunately, not everyone is so forward-thinking, says Sally Watson, director of executive education at Lancaster University Management School. Cutting the L&D budget “is a short-term solution,” she says. “It’s a quick fix and not sustainable. You end up spending less money on a cheaper option but the organisation doesn’t have the infrastructure to sustain it.”

A lack of investment in staff will only add to an organisation’s troubles during any recession, adds Watson. “We’ve already got an economic

downturn and you’re adding to it by having a psychological downturn,” she says. “It’s about survival rather than playing for the future.”

Some companies have continued to fund training during an economic downturn, and reaped the rewards. One frequently cited case is that of Southwest Airlines, which as well as being the only major airline that refused to lay off staff in the aftermath of 9/11, also continued to invest in them when the airline industry’s prospects were suffering, which did wonders for staff loyalty and productivity.

A recent report, Nurturing Talent, by Cranfield School of Management surveyed 1,189 employers and found that more than three-quarters of them see skills development as more beneficial than recruiting new staff. “It’s more cost-effective to develop staff and of more benefit to nurture talent internally,” says Dr Emma Parry, senior research fellow at Cranfield and author of the report.

The research, which is the first piece of work to examine the impact of external recruitment versus the development of internal talent, found that 44 per cent of businesses that train and develop their staff actually save money, 33 per cent improve staff motivation and 52 per cent increase employee retention.

“From my experience, training and development is often seen as superficial in a recession and it’s easy to cut,” says Dr Parry. “My argument is that it shouldn’t be viewed that way. We know that investing in staff development can help to motivate staff, improve their commitment and keep them in the organisation. That becomes more important in times like these when you want to hold on to your good staff.”

One of the by-products of cutting training budgets is low morale within the workforce, adds Dr Parry. “You’re in danger of de-motivating staff or losing good staff to an organisation that will invest in them.”

The recession which is currently engulfing Ireland is almost a mirror image of the economic turmoil in which the UK finds itself. With that in mind, here we reproduce an article first published by the Institute for Leadership & Management, for which ISIT Skillnet is an approved trainer, which explains why training is more important than ever in an economic downturn.

And although training and development can feel like an expensive luxury, in fact it compares very favourably when weighed against recruitment costs.

“You must remember that it’s hugely expensive to recruit external talent,” says Khalid Aziz, chairman of the Aziz Corporation, a leadership development consultancy. “When you weigh the cost of recruitment against training, it’s a drop in the ocean compared to what it would cost to recruit new staff. Training staff gives you direct benefits and it’s a good tool for retaining people as it makes them feel wanted and developed.”

Survival training

There is also evidence that organisations which fail to train their staff are 2.5 times more likely to fail than those that do. In their Training and Establishment Survival study, Skills for Business investigated whether a lack of workplace training is associated with company closure over a six-year period. It found that more than one in four companies that failed to provide training to non-managerial employees closed for business over the 1998-2004 period, while only one in nine companies that did provide training went to the wall.

Of course, not all companies will cut their training budgets completely – many will either focus on the group of people who make a difference to the business or delay any training. Simon Mitchell, a director at leadership development consultancy DDI, advises employers to focus on those staff who are critical to the business. “Those are the people you need to spend development money on.”

In these times of fiscal uncertainty, it’s understandable that companies will cast around for ways to save money, but managers need to make sure that any cutbacks are not simply a false economy. Aziz sounds a word of warning to those tempted to stop investing in people. “When you do climb out of recession, people will be on the move to another organisation if they don’t feel valued.”

www.learndirect.co.uk/qualifications/ilm/

One of the biggest obstacles to training during a recession is costs and as this recession tightens, many security companies will look to suspend or cancel training plans in an attempt to control expenditure which as the ILM points out could prove to be a very damaging decision in the long run.

ISIA member companies have the perfect resource at their finger-tips, in ISIT Skillnet, to ensure that they don’t fall into that trap. Network manager, Billy Goodburn, explains: “ISIT Skillnet was established in 2006 by the Irish Security Industry Association to ensure that the training needs of the security industry are identified and met in line with the national strategy. As a national training organisation, we deliver accredited and affordable training to the security industry with savings of up to 95 per cent available. For companies who are looking to the future and want to ensure they have their best staff with them wh en

the future arrives and do so on a limited budget, ISIT Skillnet should be a no-brainer. ”

ISIT Skillnet courses range from Basic Guarding through to a Hetac Level 8, Honours Bachelors Degree in Business Studies.

“Our model and approach is aimed at long-term sustainability, creating value-for-money training packages to meet our industry needs,” highlights Mr Goodburn. “We are funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd, funded from the National Training Fund through the Department of Enterprise, Trade and Employment. Through this funding we can make a substantial difference in real terms to the overall cost of training for our members as the table below shows.”

The table below highlights the actual training purchased by t hree members in 2006/07 and compares ISIT Skillnet costs with Market Price.

No of Trainees Market Price ISIT Skillnet Price % Savings Average Cost per Trainee

Large Multi National 1315 €496,819 €66,618 87% €51

Medium Sized Company 187 €66,370 €3,117 95% €17

Small Business 34 €11,900 €2,720 77% €80

Training for success

Mr Goodburn adds: “We analysed the training we provided to three member companies and compared the actual cost of the training by ISIT SKillnet with market value. The results were truly astounding. I cannot over-emphasise the benefits of ISIT Skillnet to our members and would encourage them engage with us to safeguard their training, staff and future during and beyond the recession. The competitive edge which they will attain for relatively little investment should not be ignored.”

ISIT Skillnet is an Approved Trainer for the Institute of Leadership and Management and FETAC.

For more details on ISIT Skillnet visit www.isitskillnet.ie or contact Billy Goodburn on 01 6905736.

This article first appeared in Edge magazine, published by the Institute of Leadership & Management, www.i-l-m.com © ILM

Tel: +44 (0) 8700 540 520 sales@ips-cctv.com www.ips-cctv.com

33

How to implement redundancies and restructuring in a responsible wayMaintaining employee motivation and keeping staff focused on performing to the best of their ability is a challenge faced by companies in today’s uncertain economic climate. Given the pace of change affecting businesses, it is no wonder that employees may be distracted and worried about the security of their jobs. Their distraction and worries can manifest as negative behaviours (such as resistance and lack of effort) which makes the implementation of a restructuring and rebuilding programme more difficult.

However, there are things that you, the employer can do to protect your business, act in a responsible way, alleviate distraction and maintain employee commitment. Whether you’re reducing the size of your workforce or restructuring the team, here are a number of key points to consider:

1. Present clear reasons for the redundancies or restructuring

Have a well defined roadmap on what’s driving the changes. Is it to save the company? Or is there a need to diversify or change the way the company operates? Redundancies should be a last resort. Consider and implement alternatives, such as redeployment, short time working,

temporary layoffs, early retirement or salary cuts to achieve cost savings in advance of making any tough decisions to let staff go. It’s important to balance the true cost of annualised savings against the cash flow impact of redundancies.

2. Show a fair and transparent process of selection

The process by which employees are selected for redeployment, redundancy or short time/ lay-off should be objective and consistent across the business. It is critical to ensure that the criteria are based on measurable and non discriminatory data, for example making judgements about performance when goals and feedback have never been provided to the employee is not a good idea. To achieve the cost savings necessary while maintaining core business a detailed job analysis of the skills and functions required in the new structure will help to define the selection criteria.

3. Build a flexible timetable

A clearly defined timetable ensures you build in enough flexibility to allow employees to come back for more meetings where there are issues to discuss, or where extra information is needed. These inevitably make the process longer – however, how you treat your people reflects the core values of your company and is essential to the perceived fairness of the process.

4. Keep employees involved

Regular, open communication with staff can make a difference in maintaining employee motivation. Even if you have little to say, say it, because any silence is likely to be interpreted as the worst case scenario and keep the rumour mill going. Good two-way communication is essential to success in a restructuring programme. Be clear about the things your employees can do to make a difference: the things that will keep the business going, maintain cash flow, keep expenses down and retain customers.

5. Build confidence

Keep your internal and external communication consistent to ensure that you maintain credibility with employees and customers, building their

confidence in the business. Use the core foundations of your business to instill

confidence in employees. Let them know that, while markets may

be in turmoil, your core values – the way you believe people should be treated, your belief in outstanding customer service, and so on – will not

change. Be honest about what will change and what will not. Give employees the opportunity to raise any concerns and address those head on, acknowledging what may happen in the future.

6. Engage survivors

After the restructure is complete, continue to reassure and communicate regularly with the staff you have retained. Clearly define their goals and how the new structure may affect their position – for example explain any changes in their reporting structure. Gather business data to demonstrate that the restructure however painful, was worthwhile. Encourage ongoing feedback from employees and any ideas they have for further improvements or cost saving initiatives.

The way in which companies approach and implement redundancies and restructuring has a real and tangible effect on the morale of employees, both those leaving and those remaining with the company. When you have a well planned and properly implemented programme, you define your company as a responsible and strategic employer.

This article was supplied by Grainne Walsh, Senior HR Consultant at Clarigen. Clarigen offer companies the opportunity to outsource part or all of their HR activities. Ranging from managing your payroll to becoming your virtual HR department, Clarigen offer a full suite of HR software and services that extend across the employee life cycle from HR Set up, including advice line, to Restructuring Support. We have a deep understanding of the specific challenges that face small and medium enterprises and have developed our HR solution to address those needs whether short term support or an ongoing HR partnership is required.

For further information or advice on any HR related matter please contact Gráinne Walsh, Senior HR Consultant at Clarigen on 01- 470 7116 or email gwalsh@clarigen.com

Intech FurnitureIntech Furniture is proud to announce that they have recently been awarded the manufacture and installation of the two one site security control rooms at the new state of the art Dublin Criminal Courts complex.

After working closely over the past twelve months with security integrators Chubb Fire and Security, and more recently with HJL Architects, Intech were able to offer a suitable design that met the demanding specification issue by the client. Both controls rooms had to accommodate all of the control equipment as well providing sufficient space for the security operators.

This project is the latest in a long line of successfully completed project in the Dublin area. Other schemes include National Alarm Receiving Centres, Several Irish Banks, The Guinness Experience, Croke Park and a number of Garda Sites.

If you wish to receive a free design consultation or further reference sites contact us on +44 (0)161 477 1919 or info@intechfurniture.com

Innovation is the Key!West Yorkshire based manufacturer, Mercer CCTV, is proving that recession not only encourages new innovations and creativity but often brings the best out of people.

For charities, this is a particularly bad time and many are experiencing significant dips in donations. Mercer CCTV has taken the lead by looking at innovative ways to help the Laura Crane Trust.

At this year’s IFSEC, the owners donated the monies that would normally have been allocated to promotional activities.

The Trust, which is based in Huddersfield, works to fight cancer in young people, ages 13-24, an age group often under supported in the UK. It also supports patients during spells in hospital.

“We were so inspired by The Laura Crane Trust and their forward thinking attitude,” says John Turner, Sales Director of Mercer CCTV. “Having teenagers at home myself, I was compelled to do what I could to help.”

Website www.mercercctv.com Tel +44 (0)1422 832636 Fax +44 (0) 1422 831016

34 35

AMG and AMPS Wins 2 Projects in BahrainAMG Systems Ltd has won two major projects in the Middle East. Both projects are implemented by AMPS, Bahrain’s premier technology integrator and solution provider.

The Arad Bay project is a new conservation project aimed at protecting the habitat of migratory birds. It includes the creation of a 3.5km long walkway along the boundaries of Arad to allow public access.

The Sitra Ports Authority is a high security area covering 2.5km of coastline, and CCTV will enable the Ports Authority of Bahrain to monitor activities in the area 24/7.

General Manager for AMPS Mr. M Jaishankar says, “We chose AMG because of their products’ robustness and reliability. In both cases we’re using fibre, something the Arad Bay project in particular benefits from.”

AMG’s International Sales Manager in the Middle East Simon O’Neill comments, “Our success in Bahrain reflects our growing activities with ports/border authorities across the Middle East.”

Web : www.amgsystems.com / www.amps-bahrain.com Tel : +44 (0) 1767 600777

Sigma Group appointed UK partner for IPSIPS are well established manufacturer of Analytics and Video Management Systems in Germany and a history of 25 years in video analysis now have a UK office. IPS have a proven history in Video Analytics with several hundred successful installations. Sites include Maximum Security Prisons, Aviation, Utilities, Government, Military, and Car Manufacturing.

3D Video Analysis engine brings new levels of control and simplicity to setup. This 3D concept allows for multiple detection algorithms onto a single video input without decreasing the number of channels per server. Geo-Referencing of video cameras onto maps is established which allows cross camera tracking between fixed and PTZ devices.

Analytics experience started in the early 1970’s with Real-Time tracking established in 1994. IPS Video Manager is compatible with a wide range of standard IP, Megapixel cameras and Encoders.

Contact details: Tel: +44 (0) 8700 540 520 Web : www.ips-cctv.co.uksales@ips-cctv.co.uk

Cost Effective Lone Worker SolutionsDespite economic pressures your organisation will still need to ensure you demonstrate duty of care to employees and 100% compliance to Health & Safety regulations. We realise that budgets are getting tighter and so we have created a cost effective solution to assist your risk management needs for lone worker support.

Many organisations have employees who through their job role, hours or location are categorised as working alone, often meaning they are more exposed to risks. With stringent legislation in place for employers to assess these risks, VoxPro offers risk management solutions that ensure clients can make suitable provision to safeguard their employees.

Our Check & Alert lone worker service operates in conjunction with your employee’s existing mobile phones, so you don’t need to invest in additional hardware. The automated check-in service allows employees to open a lone-worker session and check-in at regular intervals by calling a dedicated line that instantly recognises their mobile number and confirms the check-in.

Prior to the check-in, a reminder is sent out by SMS and failing a response, an escalation procedure is employed by a specialist agent. From an employer’s viewpoint, the Check & Alert service helps eliminate the risk associated with lone workers and demonstrates a duty of care to employees.

The service is customised to suit your working environment and variations can be added. For example, if there are a number of employees on the road and you have a GPS Vehicle tracking system, in the event of an escalation situation, our agents can log into your Vehicle tracking system and get the best-known location for the person.

For more information please call 1850 71 72 73, visit www.voxpro.ie or email pcollins@voxpro.ie

Industry News

Brinks IncTel. 01-5000545 Web: www. brinksireland.ieEmail: info.brinksireland@brinksinc.comBrink’s Inc is one of the largest security providers globally, operating in over 50 countries and with a presence in Ireland now for over 30 years. Brink’s Ireland traditionally is one the largest secure cash-in-transit suppliers nationwide but now with its security services division, it provides guarding services, keyholding, mobile patrol and alarm response to some of Ireland’s leading companies nationwide. Brinks offers the Irish market cost-effective security solutions specifi c to needs, and high in terms of quality, customer service and account management.

Brinks Inc

Tel. 01-5000545 Web: www. brinksireland.ie Email: info.brinksireland@brinksinc.com Brink’s Inc. is one of the largest security providers globally and operating in Ireland now for over 30 years. Brink’s Ireland provide Total Security Solution nationwide, offering customers Security Services ranging from Guarding Services, Concierge Services, Technical Fire & Security Systems, Keyholding, Mobile Patrols, Alarm Response and Cash Transportation & Management Solutions. Brink’s offers the Irish market cost-effective security solutions specific to their needs and high in terms of quality, customer service and account management.

Electro

Tel. 01-8246666 Web: www.electroautomation.com Email: cctv@electroautomation.com Electro’s CCTV division is a specialist division within the well known Electro Automation Group of companies offering a comprehensive CCTV systems design, supply, installation, support and maintenance solution. Our focus is on offering the latest technology such as IP based CCTV systems and Video content analysis software to enhance the way existing CCTV systems are used.

ETL Group

Tel: +353 21 4503 503 Fax: +353 21 – 450 3214 Email: etl@indigo.ie Etl Group is established over 30 years. We have branches based in Cork, Limerick and Dublin.We have full consultancy services and expert turnkey operations. Offering you the latest in state of the art electronic security protection, access control, surveillance, monitoring and pay parking.

G4S Security Services (Ireland) Ltd

Tel. +353(1) 2179100 Fax. +353(1) 2179167 Web: www.g4s.ie With operations in more than 100 Countries and expertise in a whole world of security solu-tions, G4S is the preferred security partner for organisations across the globe. Whether your security needs are local or international we take the time to understand your needs and to deliver solutions that minimise your risks and give you the peace of mind.

Go2web Ltd

Tel. +353 1 839 54 32 Fax. +353 1 839 5439 Email: info@go2.ie Go2web Ltd. is a website design and internet services company. We work continuously with clients to update their websites regularly. We provide ongoing support and training on our on-line content management software giving customers control of their website. We are experts in achieving Google rankings, maximum website visitors and real business opportunities for customers.

Jade Security ManagementTel: +353 (0)1 8255772 Web: www.jade.ie Email: info@jade.ie Jade Security Management specialises in providing best-fit security solutions, whatever our clients’ unique requirements. We achieve this by working closely with every order to understand their needs. Our expertise covers all aspects of electronic security with particular emphasis on digital video recording, digital video networking, wireless and IP video solutions, access control, integrated security systems, perimeter protection and intruder detection.

Kennedy Security

Tel. (045) 521281 Fax. (045) 520294 Web: www.kennedysecurity.ie Email: info@kennedysecurity.ie Formed in 1996 by Timothy Kennedy, Kennedy Security and Consultancy Limited has become one of the market leaders in the provision of professional security services. The company is ISO 9001:2000 accredited and have we are long standing members of the Irish Security Industry Association. Our services include manned guarding, mobile security patrols, open up/lock up service, keyholding/rapid alarm response, car park attendants, security consultancy, event security.

LF Security

Tel. 041 6851341 Fax. 087 2476991 Email: lfsecurity@eircom.net Established in 1975, LF Security Ltd are providing piece of mind to the commercial, industrial and private sector for 33 years. We provide static guarding, mobile patrol and key holding services. Contact us today for all your security needs.

MCL Security Consultants

Tel. 0872 -531-219 Web: www.mcl-consult.ie Email: info@mcl-consult.ie

MCL Security Consultants, headed by Les Mc Lindon one of Ireland’s most experienced se-curity professionals, provides a range of security consultancy services to commerce, industry and the public sector, that include risk assessments, security audits, security design, project management and training for the security industry.

ElectroTel. 01-8246666Web: www.electroautomation.comEmail: cctv@electroautomation.comElectro’s CCTV division is a specialist division within the well known Electro Automation Group of companies offering a comprehensive CCTV systems design, supply, installation, support and maintenance solution. Our focus is on offering the latest technology such as IP based CCTV systems and Video content analysis software to enhance the way existing CCTV systems are used.

ETL GroupTel: +353 21 4503 503 Fax: +353 21 – 450 3214Email: etl@indigo.ieEtl Group is established over 30 years. We have branches based in Cork, Limerick and Dublin. We have full consultancy services and expert turnkey operations. Offering you the latest in state of the art electronic security protection, access control, surveillance, monitoring and pay parking.

ETL

G4S Security Services (Ireland) LtdTel. +353(1) 2179100 Fax. +353(1) 2179167 Web: www.g4s.ie

With operations in more than 100 Countries and expertise in a whole world of security solutions, G4S is the preferred security partner for organisations across the globe. Whether your security needs are local or international we take the time to understand your needs and to deliver solutions that minimise your risks and give you the peace of mind.

Go2web LtdTel. +353 1 839 54 32Fax. +353 1 839 5439Email: info@go2.ie

Go2web Ltd. is a website design and internet services company. We work continuously with clients to update their websites regularly. We provide ongoing support and training on our on-line content management software giving customers control of their website. We are experts in achieving Google rankings, maximum website visitors and real business opportunities for customers.

Jade Security ManagementTel: +353 (0)1 8255772 Web: www.jade.ieEmail: info@jade.ie

Jade Security Management specialises in providing best-fit security solutions, whatever our clients’ unique requirements. We achieve this by working closely with every order to understand their needs. Our expertise covers all aspects of electronic security with particular emphasis on digital video recording, digital video networking, wireless and IP video solutions, access control, integrated security systems, perimeter protection and intruder detection.

Kennedy SecurityTel. (045) 521281 Fax. (045) 520294Web: www.kennedysecurity.ieEmail: Email: info@kennedysecurity.ie Formed in 1996 by Timothy Kennedy, Kennedy Security and Consultancy Limited has become one of the market leaders in the provision of professional security services. The company is ISO 9001:2000 accredited and have we are long standing members of the Irish Security Industry Association. Our services include manned guarding, mobile security patrols, open up/lock up service, keyholding/rapid alarm response, car park attendants, security consultancy, event security.

LF SecurityTel. 041 6851341Fax. 087 2476991Email: lfsecurity@eircom.net

Established in 1975, LF Security Ltd are providing piece of mind to the commercial, industrial and private sector for 33 years. We provide static guarding, mobile patrol and key holding services. Contact us today for all your security needs.

LF Security

MCL Security ConsultantsTel. 0872 -531-219Web: www.mcl-consult.ieEmail: info@mcl-consult.ie

MCL Security Consultants, headed by Les Mc Lindon one of Ireland’s most experienced security professionals, provides a range of security consultancy services to commerce, industry and the public sector, that include risk assessments, security audits, security design, project management and training for the security industry.

CerticCS

Tel. +44 (0) 1623 638004 Web: www.certiccs.ie Email: certiccs@certiccs.ie

CerticCS is the new accredited independent certification body for security companies. With over 35 years experience through NSI in the UK, we have the expertise to provide high quality approval scheme service meeting the needs of the best security companies.

Martin Stairs Security Consultant

27 Parkwest Enterprise Centre Park West Dublin 12 Telephone: 01-6239164Email: martin@securityconsultant.ieWebsite: www.securityconsultant.ie

Martin Stairs, Security Consultant, provides security consultancy on all aspects of security to Commercial, Industrial, Semi State and High Risk Individuals. With over 25 years experience in the Security Industry he brings a wealth of knowledge and expertise which ensures the highest level of quality in the services provided.

If you are a member of the ISIA and would like to feature in this section of the publication please contact CCTV Media on + 44 (0) 1543 250 456

secureview

Member Directories

SigmaTel. +44 0 8700 540530 Web: www.sigmagroup.org Fax. +44 0 8700 540531 Email: sales@sigmagroup.org

SigmaFAST develops RealTime products for digital recording, transmission and processing of audio/videosignals using standardised compression algorithms, including network compatible audio/video encoders, decoders, coders. Content analytics for intrusion, vehicle detection, baggage detection, tailgating, people counting and mobile recorders for extreme environments.

Intech FurnitureTel. +44(0)161-477 1919 Email: info@intechfurniture.com Fax +44(0)161-480 7447 Web: www.intechfurniture.com

Established in 1978, Intech specialise in the design, manufacture and installation of control room furniture. Intech can also completely transform control centres by offering a full fit-out package. With a bespoke design service, focusing on quality and customer service, Intech is the smarter solution for your control room.

Procare

Tel. 0818 300 217/00353 0 21 4535 840 Web: www.procare.ie Email: info@procare.ie ProCare is a security and risk management technology specialist providing 24/7 depend-ability and a high level of industry expertise. ProCare offers facilities such as lone worker and risk management solutions including the award winning Romad, alarm and CCTV monitor-ing and security installer support services. ProCare is owned by VoxPro Communications, a customer contact outsourcing specialist who has been in business since 1973.

36 37Member Directories

SM SecurityTel. +353 1 71 9143749Fax. +353 1 71 9145785Web: www.smsecuritysligo.netEmail: smsecurity@eircom.netSM Security offer static guard, mobile patrol, alarm responses and key holding services. SM Security is certified under the I.S.999:2004 for guarding services and we are a member of the Irish Security Industry Association. We owe our success to our individual client package which caters to the needs of the individual premises being secured.

BELVEDERE HOUSE, 5 THE MALL, SLIGO

• Static Guards • Key Holding

• Mobile Patrols • Alarm Response

• Retail Guards

Tel: 071 9143749Fax: 071 9145785Mobile: 086 3836576

Email: smsecurity@eircom.netwww.smsecuritysligo.net

PSA 00387

SM Security was founded in 1999, It was the first securitycompany to introduce MOBILE PATROLS to the Sligo area. Thisgave a better range of security options to both Sligo’s Businessand Private Sector.

Over the past years the business has grown from strength tostrength . It owes it’s success to our individual client packagewhich caters to the needs of the individual premises beingsecured.

SM Security is certified under the I.S.999:2004 for GuardingServices and we are a member of the Irish Security IndustryAssociation.

SM Officer’s training consists of FETAC level 4 mannedguarding to I.S.999:2004 standards and also the SafePass course.As part of the Private Security Authority’s legislation, allOfficers must carry a PSA licence after the first of April 2007.

Safe Zone Limited

5 Railway Road, Telephone: 049 432 6310 Cavan, Email: info@safezone.ie Co. Cavan, Website: www.safezone.ie Safe Zone Security Services provides a private investigation service in the north east area. We have a key holding service and provide car park management in private car parks. We supply manned Security to a number of large, reputable clients. Our mission is to offer our customers innovative security services and products, which are effective and at a competitive price.

Panasonic System Solutions Europe

Tel. +44 (0)1344 853940 Fax. +44 (0)1344 853221Web. pss.panasonic.eu Email. system.solutions@eu.panasonic.com

Panasonic System Solutions Europe (PSSEU) is a leader in the provision of digital AV and IT system solutions, including intelligent technology for the professional security industry. The company’s comprehensive portfolio extends from CCTV and IP cameras, through to iris recognition and access control products to Electronic Point of Sale (EPoS) solutions, micro cameras and digital signage software and screens.

Pulse Security Management

Tel. 1890 52689 Web: www.pulsesecurity.ie Email: info@pulsesecurity.ie Pulse Security Management, one of the leading security management companies in Ireland, works in tandem with clients to develop superior security management solutions. With our clients, we develop strategies, direction and functional leadership of security and loss prevention aimed at safeguarding you or your organisation. Services include manned guarding, door/event/corporate security, protective VIP security, risk management, key hold-ing/alarm response, investigations and security training.

R.A.S. Security Systems Tel. 01 6239164 Fax. 01 6239165 Web. www.rasgroup.ie Email. info@rasgroup.ie Leading providers of integrated security solutions for the Commercial, Retail and Industrial sectors. Specialists in the design, installation and maintenance of integrated solutions incorporating Intruder Alarm Systems, Access Control Systems, CCTV and Fire Alarm Systems. Licensed by the Private Security Authority. R.A.S. Security Systems are an ISO 9001 quality company and were recently awarded the independently assessed Qualsec Platinum quality award. R.A.S. Security Systems is a division of the R.A.S. Group.

SAS Security Systems

Tel. 01 462 4966 Fax. 01 462 4884 Web: www.sas.ie Email: info@sas.ie SAS Security Systems specialises in Intruder Alarm, CCTV and Access Control systems. We are the market leader in providing security solutions to Service Stations and an industry leader in serving both multi-nationals and Irish companies countrywide with a team of very experienced professionals.

Securway Ltd

Tel. (01) 8625743 Fax (01) 8625715 Web. www.securwaylimited.com E-mail. security@securwaylimited.com

Securway Ltd was founded in 1987 and has become one of Ireland’s leading owner man-aged security providers. It has established a strong track record as a provider of a portfolio of the highest quality security and related services to a broad range of clients in both the public and private sectors locally, nationally and internationally. Our range of services include manned guarding, keyholding, alarm response, private investigations and security consultancy.

SM Security

Tel. +353 1 71 9143749 Fax. +353 1 71 9145785 Web: www.smsecuritysligo.net Email: smsecurity@eircom.net SM Security offer static guard, mobile patrol, alarm responses and key holding services. SM Security is certified under the I.S.999:2004 for guarding services and we are a member of the Irish Security Industry Association. We owe our success to our individual client package which caters to the needs of the individual premises being secured.

Sony United Kingdom

Tel: 01 413 1700 Fax: 01 451 0045 Email: SUKLeadsPlus@eu.sony.com Web: www.sonybiz.net/nvm Sony IPELA Network Video Monitoring solutions offer intelligent, cost-effective flexibility in a variety of applications across the Government, Education, Retail and Leisure sectors. Sony provide a host of IP network and analogue products to track customer movements and behaviours as well as securing their safety in any given environment.

S Security

Tel. 051-872435 Fax. 051 879922 Web: www.ssecuritygroup.com Email: info@ssecuritygroup.com S Security is a full service security company. Based in Waterford and established in 1971, it provides a wide range of services including Security Guards, Lock and Safe, Consultancy and Cash in Transit. It caters for businesses of all sizes and from all sectors as well as the general public.

Pulse Security ManagementTel. 1890 52689Web: www.pulsesecurity.ieEmail: info@pulsesecurity.iePulse Security Management, one of the leading security management companies in Ireland, works in tandem with clients to develop superior security management solutions. With our clients, we develop strategies, direction and functional leadership of security and loss prevention aimed at safeguarding you or your organisation. Services include manned guarding, door/event/corporate security, protective VIP security, risk management, key holding/alarm response, investigations and security training.

RAS GroupTel. 01 6239164Fax. 01 6239165Web. www.rasgroup.ieEmail. info@rasgroup.ieLeading provider of integrated security solutions for the commercial, retail and industrial sectors. Specialists in the design, installation and maintenance of integrated solutions incorporating intruder alarm systems, access control systems, CCTV and fire alarm Systems. Licensed by the Private Security Authority.

SAS Security SystemsTel. 01 462 4966Fax. 01 462 4884Web: www.sas.ieEmail: info@sas.ieSAS Security Systems specialises in Intruder Alarm, CCTV and Access Control systems. We are the market leader in providing security solutions to Service Stations and an industry leader in serving both multi-nationals and Irish companies countrywide with a team of very experienced professionals.

Securway LtdTel. (01) 8625743 Fax (01) 8625715 Web. www.securwaylimited.com E-mail. security@securwaylimited.comSecurway Ltd was founded in 1987 and has become one of Ireland’s leading owner managed security providers. It has established a strong track record as a provider of a portfolio of the highest quality security and related services to a broad range of clients in both the public and private sectors locally, nationally and internationally. Our range of services include manned guarding, keyholding, alarm response, private investigations and security consultancy.

Sony United KingdomTel: 01 413 1700Fax: 01 451 0045Email: SUKLeadsPlus@eu.sony.comWeb: www.sonybiz.net/nvm

Sony IPELA Network Video Monitoring solutions offer intelligent, cost-effective flexibility in a variety of applications across the Government, Education, Retail and Leisure sectors. Sony provide a host of IP network and analogue products to track customer movements and behaviours as well as securing their safety in any given environment.

S SecurityTel. 051-872435Fax. 051 879922Web: www.ssecuritygroup.comEmail: info@ssecuritygroup.com

S Security is a full service security company. Based in Waterford and established in 1971, it provides a wide range of services including Security Guards, Lock and Safe, Consultancy and Cash in Transit. It caters for businesses of all sizes and from all sectors as well as the general public.

Northwood Technology Ltd

Tel. +353 (1) 8601880 Fax. +353 (1) 8601882 Web. www.northwoodtechnology.ie Email. info@northwoodtechnology.ie Northwood Technology Ltd, Ireland’s most progressive distributor of CCTV Systems, number plate recognition, remote monitoring, traffic and speed enforcement and access control was founded in 2003 by Padraic Cafferty (former president of ISIA), and Paul Hennessy to bring seamless security solutions to the Irish private and public sectors.

Niscayah

Tel. +353 (0)1 4564544 Fax. +353 (0)1 4564550 Web. www.niscayah.ie Email. sheenagh.mccullagh@niscayah.ie Niscayah embodies over 17 years experience in Ireland’s electronic security market. We enable organisations to protect their business by providing tailored security solutions through business partnerships and innovative offerings to meet customer specifi c needs. Our business portfolio in Ireland is extensive and our key customers are banking institutions, government bodies, healthcare, defence and industry.

Northwood Technology LtdTel. +353 (1) 8601880 Fax. +353 (1) 8601882Web. www.northwoodtechnology.ieEmail. info@northwoodtechnology.ieNorthwood Technology Ltd, Ireland’s most progressive distributor of CCTV Systems, number plate recognition, remote monitoring, traffic and speed enforcement and access control was founded in 2003 by Padraic Cafferty (former president of ISIA), and Paul Hennessy to bring seamless security solutions to the Irish private and public sectors.

NiscayahTel. +353 (0)1 4564544Fax. +353 (0)1 4564550Web. www.niscayah.ieEmail. sheenagh.mccullagh@niscayah.ieNiscayah embodies over 17 years experience in Ireland’s electronic security market. We enable organisations to protect their business by providing tailored security solutions through business partnerships and innovative offerings to meet customer specifi c needs. Our business portfolio in Ireland is extensive and our key customers are banking institutions, government bodies, healthcare, defence and industry.

Panasonic System Solutions EuropeTel. +44 (0)1344 853940Fax. +44 (0)1344 853221Web. pss.panasonic.eu Email. system.solutions@eu.panasonic.comPanasonic System Solutions Europe (PSSEU) is a leader in the provision of digital AV and IT system solutions, including intelligent technology for the professional security industry. The company’s comprehensive portfolio extends from CCTV and IP cameras, through to iris recognition and access control products to Electronic Point of Sale (EPoS) solutions, micro cameras and digital signage software and screens.

Member DirectoriesTreanor Security Systems

Fleming’s Department Store Church Square Monaghan Email: john@treanorsecurity.com Co.Monaghan Telephone: 047-84739 TREANOR SECURITY SYSTEMS is an expanding company established in 1991. Since then the company has expanded and diversified in its products and services and continues to evolve so that we can provide the most up to date service to our Customers. Treanor Security Systems are now one of the leading suppliers of Security Products in the North Eastern Region.

Non member Directories

Directory of companiesATTENTION ISIA MEMBER COMPANIES (member companies only) – Your company can be listed in the directory of companies for just €500 per year. That covers four issues and includes telephone, fax, email and web address plus your logo and 40 words of text. How can you afford not too? Get your entry started today – contact the publishers at +44(0)1543-250456 or email secureview@cctvmedia.co.uk.

Alternatively, complete this form and fax it to: +44(0)1543-415044.

Company Telephone

Fax Email

Web

40 words of text

Contact name (for administration)

Contact telephone

AMG Systems LtdTel. +44 (0)1767 600777 Email: sales@amgsystems.com Fax +44 (0)1767 600077 Web: www.amgsystems.com

AMG Systems Ltd is one of the leading providers of video and communication transmission solutions designed for CCTV surveillance in the transportation and security sectors. Established in 1990, AMG differentiates itself by offering benefits such as drop and insert technology, dual optical redundancy and manageability within an uncompressed transmission system. AMG offers a complete transmission solution including fibre, UTP and wireless products.

AMG Systems LtdTel. +44 (0)1767 600777Fax +44 (0)1767 600077 Email: sales@amgsystems.com Web: www.amgsystems.comAMG Systems Ltd is one of the leading providers of video and communication transmission solutions designed for CCTV surveillance in the transportation and security sectors. Established in 1990, AMG differentiates itself by offering benefits such as drop and insert technology, dual optical redundancy and manageability within an uncompressed transmission system. AMG offers a complete transmission solution including fibre, UTP and wireless products.

VSG Ireland

Tel. +353 1 885 1700 Web: www.vsg.co.uk Email: andrew.fielding@vsg.co.uk

VSG is one of the leading providers of Security and Support Services, with focus on corpo-rate, distribution, manufacturing, retail, and shopping centre sectors. VSG have developed from a guarding operation to providing services such as mail and print room personnel. VSG have a state of the art remote monitoring and alarm centre, delivering a range of total security solutions.

VSG IrelandTel. +353 1 885 1700 Web: www.vsg.co.ukEmail: andrew.fielding@vsg.co.uk

VSG is one of the leading providers of Security and Support Services, with focus on corporate, distribution, manufacturing, retail, and shopping centre sectors. VSG have developed from a guarding operation to providing services such as mail and print room personnel. VSG have a state of the art remote monitoring and alarm centre, delivering a range of total security solutions.

CEM SystemsTel. +44 (0)28 9045-6767Fax. +44 (0)28 9045-4535Web: www.cemsys.comEmail: cem.info@tycoint.comCEM Systems is a leading provider of advanced access control and security management systems. With 20 years experience in the IT and security industry, CEM designs innovative, customised solutions including access control, ID badging, alarm monitoring and systems integration. The webEntry II Pro system offers entry level web-based access control, whilst the AC2000 system range offers sophisticated security for small through to large, multi-site applications.

CEM SystemsTel. +44 (0)28 9045-6767 Web: www.cemsys.com Fax. +44 (0)28 9045-4535 Email: cem.info@tycoint.com

CEM Systems is a leading provider of advanced access control and security management systems. With 20 years experience in the IT and security industry, CEM designs innovative, customised solutions including access control, ID badging, alarm monitoring and systems integration. The webEntry II Pro system offers entry level web-based access control, whilst the AC2000 system range offers sophisticated security for small through to large, multi-site applications.

Meyertech LtdTel. +44(0)161-628 8406 Web: www.meyertech.co.uk Fax. +44(0)161-628 9811 Email: sales@meyertech.co.uk

Meyertech is the leading British manufacturer of Digital-IP, Hybrid and Analogue CCTV Command & Control Systems. Meyertech’s ZoneVu® Integrated Hardware and FUSION™ Management Software provide proven integrated security solutions to Public Space, Prison, Stadia & Events, Homeland Security, Emergency Service, Airports & Ports, and Transport Infrastructure markets.

Stemmer Imaging LtdPhone: +44 1252 7800-00 E-mail: info@stemmer-imaging.co.uk Web: www.firstsightvision.co.uk

The UK’s leading supplier of high-end vision components.Firstsight supplies and supports technology such as thermal cameras, megapixel digital interface cameras, standard and high resolution lenses, high power visible and IR lighting, frame grabbers and image processing software.

HSF Health PlanTel. Low-cal 1890 473 473Web: www.hsf.ieEmail: marketing@hsf.eu.comHSF health plan provides extensive cover for everyday health care expenses like GP visits, Prescription charges, dental fees, sight tests, glasses and contact lenses as well as other medically related expenses such as hospital visits, physiotherapy and a number of complementary treatments. The plan also includes full personal injury cover.

HSF Health PlanTel. Low-cal 1890 473 473 Web: www.hsf.ie Email: marketing@hsf.eu.com

HSF health plan provides extensive cover for everyday health care expenses like GP visits, Prescription charges, dental fees, sight tests, glasses and contact lenses as well as other medically related expenses such as hospital visits, physiotherapy and a number of complementary treatments. The plan also includes full personal injury cover.

Mark Mercer Electronics LimitedTel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.mercercctv.com Email: sales@markmercer.co.uk

Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.

Mark Mercer Electronics LimitedTel.+44(0)1422 832636 Fax.+44(0)1422 831016Web: www.domes.co.uk Email: sales@markmercer.co.ukMark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.

TeleEye Europe Tel. +44(0)1628 776061Fax +44(0)1628 407399www.TeleEye.com

TeleEye Europe is the UK and European branch office of TeleEye Group, a leading supplier of digital surveillance equipment. The Group is listed in Hong Kong (SEHK:8051) and its Quality Management System is ISO 9001:2000 certified. The Group also has offices in China, Japan, Singapore, Croatia, Mauritius and the Philippines.

TeleEye EuropeTel. +44(0)1628 776061 Fax +44(0)1628 407399 www.TeleEye.com

TeleEye Europe is the UK and European branch office of TeleEye Group, a leading supplier of digital surveillance equipment. The Group is listed in Hong Kong (SEHK:8051) and its Quality Management System is ISO 9001:2000 certified. The Group also has offices in China, Japan, Singapore, Croatia, Mauritius and the Philippines.

38

ALARM & CCTVA & A Security Systems Ltd061 229442

ADT Fire and Security01 6205888

A1 Omada Ltd01 453 8513

Brinks Ireland01 500 0545

Catch Security Systems Ltd021 434 8866

Coleman Electronics Ltd096 72858

Crothers Security Ltd01 456 7947

Electro Automation01 8246666

ETL Security Group 021-4503 503

Executive Security Ltd01-295 3363

Federal Electronic Security Ltd.01 6217842

Force 10 Limited01 8331217

G4S Security Systems01 873 2211

Hall Alarms Limited052 21944

Harris Security Installations01 8241988

iCom Technologies Ltd01 8553350

Jade Management Solutions Ltd01 825 5772

KPR Alarms and Security Systems01 870 2702

Link Security Services05786 43900

Mongey Communications045 897 450

MTS Limited01 836 5538

Network Security Solutions01 621 5105

Niscayah01 456 4544

R.A.S. Security Systems01 623 9164

SAS Security Systems01 4624966

Treanor Security Systems047 84739

GUARDING SERVICES Abacus Asset Protection Ltd01 8022338

A & M Security Ltd045 442 032

Brinks Ireland01 500 0545

Brookside Security & Investigations Ltd049 436 1809

Clarke Security Service 01 4554283

Derrycourt Ltd01 864 3000Express Security Limited021 4550200

EPM Ireland 01 8544339

Federal Security Limited01 6625701

Federal Security Solutions Limited021 487 6242

Force 10 Limited01 8331217

G4S Security Services01 217 9100

Headway Security Services 01 825 1077

Henirma 042 9749651ISS Facilities Security Services1890 477 101Keg Securities Tralee Ltd066 7126400Kennedy Security & Consultancy045 521 281K-Tech Security Ltd01 450 8213LF Security Ltd041 685 1341Mac Security Ltd074 916 7280Maybin Resources ltd01 8613024MCM Security Ltd 021 4503222Noonan Services Ltd01 496 7700NorthSec Security Services (Ireland.) Ltd043 46592OCS One Complete Solution Ltd01 8556791Omada Fire & Security01 805 8300P & W Power Security Ltd051 332 277Provincial Security Services045 431015Pulse Security Management01 4509153Rapier Security01 294 5044RMS Security +353 1 860 2851Safe Zone Limited049 432 6310Securitas Security Services01 861 1150Securway Limited054 77356SM Security Services071 9143 749S-Security Group Ltd051 872435VSG01 885 1700

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The MIC Series of cameras from Bosch are built to last. Proven reliability in applications as diverse as the coldest coastlines to the hottest deserts ensures that you get the picture you need regardless of the environment. When recorded, and controlled, by the Divar XF this combination of technologies will provide an incredibly powerful and robust surveillance solution. The Divar XF’s H.264 compression technology decreases storage requirements and its hybrid versatility allows analogue and IP cameras to be recorded on one device. www.boschsecurity.co.uk

INTRUDER ALARM SYSTEMS | CONGRESS | PUBLIC ADDRESS | CARE SOLUTIONS | PAGING

MIC Series of fully functional cameras

Perfect operation – even in harsh conditions, IP68 rating

Solid construction, integrated wiper options, and optically perfect flat viewing window

Seamless system integration – diverse range of protocol options

Divar XF – Hybrid H.264 digital recorder

Superior H.264 compression technology – reduces bandwidth needs and storage costs

On-board RAID-4 – front-replaceable hard drives, expandable up to 4 terabytes

25/30 IPS 4CIF resolution on all channels

Reliable products for demanding environmentsMIC Series Cameras and Divar XF Recorders from Bosch

MIC Series and Divar XF Ad 1 4/6/09 15:57:48